Bought a Kia Niro here in March 2025. They reportedly do check overs on the cars before they leave…read morethe lot when sold. Not sure who checked it but my car has completely stopped working two times in less than a year. Transmission shot, brake issues, engine issues. I'm so disappointed. None of this was on the carfax or any warnings on the car. The Kia dealer in Kalamazoo were shocked the car was sold to me in this condition and were completely confused why the service lights never came on. Also, once you buy a car, communication is at absolute zero when you leave in your new car. I reached out several times for questions and concerns and NEVER heard back. Jay, the financial administrator, do not expect ANYTHING besides too much talking about up charging you for everything. I had several questions regarding the loan after and he refused to communicate back. Disappointed and will not be buying Kia again. I'm already having to sell my car I've had less than a year.

I have a 2023 Kia Niro that needs an Oil Change. Last time I went, I used the "Quick Oil Change"…read moreline (waited for more than 2 hours) and got scolded for 'Not making an appointment' even though on the website it says that an appointment is not necessary for the "Quick" oil change. Here is the quote directly from the Fox Kia website " For most quick services, you can take advantage of our Express Service Lanes, which do not require an appointment." Anyway, I decided I would make an appointment this time around. I went to the website chose 'Any Advisor' for a quick oil change and there were no times available to choose. I searched every 2 weeks for more than 1 YEAR out (through July 2027) and there were still no available appointments. Thankfully I was able to use there AI agent on the site to get an appointment, but the whole experience is a HUGE pain!!

The service advisor could not of been better. He truly…read morelistened as I tried to explain the intermittent starting issue with my 2007 trailblazer. Enterprise did not have one car in Grand Rapids. He got me a ride from a nice guy from Berger.

I never thought I'd need to make it clear to a company that it's not okay to tell young children…read morewho have been riding around with no heat in 8-degree weather that they are "definitely" getting a car unless you can actually deliver. I was rushed to provide a down payment and start a new insurance policy that day because it was "a done deal." In fact, they were so confident the deal was done that they let me take the car to pick up my children so they could finally have heat - specifically telling me that since I "already had insurance on it," I might as well. What followed that handshake and congratulations was a two-day saga of moving goalposts. After three 80-minute round trips in inclement weather, the tone shifted to condescension regarding my company's financials - as if they were doing me a "favor" by selling me a car. This was after being lightheartedly told the evening prior, "as long as the pay deposits are on your bank statement, you're good." I get that this is partially the bank's doing - but if you don't know your lenders that well you certainly shouldn't be making promises where it concerns them. The lack of respect for a customer's time was staggering. I was pressured to provide more paperwork (including more proof of my VA disability - despite having my award letter) while they knew I had to transport my kids back and forth to school, and in fact also do parenting things - only to be told at the last second they were closing two hours earlier than the day prior. When I realized I wasn't going to meet their shifting deadline, I texted to let them know I was driving another 40 minutes to drop the car off to relieve the pressure and rethink the deal until the morning. When I arrived, instead of a professional return, the finance guy tried to move the goalposts yet again with more requirements. When I finally called it quits, the gaslighting began. I was transparent about a clerical error on a proof-of-income document generated by my own company - an error that did not change the actual income reported on my application or my ability to prove it through bank statements. Knowing how openly embarrassed I was about the mistake the day before, the finance guy loudly accused me of submitting a "fake" document to justify the deal falling apart. The logic doesn't hold up: Why is he letting a customer drive a car off the lot to pick up their children if he truly suspects a document is malicious or "fake?" By weaponizing a transparent mistake at the finish line, they were simply trying to shift the blame for a deal they couldn't close. When I walked away, they blamed me for their failure and refused to refund my down payment on the spot, insisting on "mailing a check and maybe getting it refunded to my card." On a separate note, my company deals in email security. As I do with any company I share PII and financial information with, I did a scan of their sending domain to find that it is critically unsecured. That, combined with the fact that they condone using personal Gmail accounts for professional correspondence and documentation sharing, raises serious security issues. I chose to overlook these for the promise of a good car-buying experience, but I feel others should be able to make that decision from the same position of knowledge. It seems like this is not the status quo at Berger. I can respect that this isn't peoples' normal experience, but it feels pretty uncalled for that it even happened once. I can also understand how if others have been a victim of this type of degradation, pride may prevent them from speaking of it publicly. It certainly isn't a comfortable experience for me. P.S. Shout out to my sales guy whose name I don't want to associate with this review. Top notch, 5/5 stars. You deserved the commission - thanks for everything.

Absolutely loved Ty in the Service Department at Toyota of Grand Rapids. He was professional, kind,…read moreand courteous. Thank you for making us feel valued as customers! You are so appreciated!

Horrible service. No communication while fixing car. Dropped off at 8:30 (supposed to be done at…read more12) and they did not even start till noon. Then they kept stringing u on that it will be done soon. 8 hrs later (yup, that long) and no apology, no call (I had to walk to desk to find out done). Waiting room had only like 2 outlets so you can't even work/charge computer. Overall I would give a zero if I could. This has turned me off of buying another Toyota. Horrible experience. Do better.

After a long time search for a certain vehicle I did do some searching for my best options to…read morepurchase a vehicle with the features I wanted. I initially inquired about a vehicle at Harvey Auto but the price was just to high and didn't make sense for me. With some advice from Harvey's car salesman "Matt Fox" I tried to get the best rate financing for myself. His knowledge of the business helped me in finally making a decision after a month of dealing with dealerships onsite and online. I had some great communication and up front details about purchasing. No pressure, but he did get me to a point where I needed to be in order to purchase. I flew into town and he gladly picked me up at the airport, much appreciated! Upon arriving and my final checks on the vehicle he did everything I asked before my drive home to bring my wife the vehicle she's been wanting. She loves the vehicle and couldn't ask for a better experience with Harvey Auto Outlet and have to give a BIG thanks to Matt Fox for helping my family out and working everything out on his end!

I recently bought a car from Larry Slotsema at Harvey Lexus. He was low pressure and very…read moreknowledgeable. Overall great buying experience.

WOW!! Fox Nissan is great to work with! Excellent sales and service. Glad to do business here very…read moretime.

Matt Allison at Fox Nissan is a wonderful salesperson to work with on any vehicle. I went into the…read moredealership, only to see my options since my lease is up in mid-July. Matt approached me, and was super helpful, he let me guide where I wanted to go. I never imagined I would finalize a deal today, but we did. He is a no-pressure kind of salesperson, and one I would HIGHLY recommend. If I could give 10 stars, I would! Thanks, Matt!

I got an oil change on Monday and Thursday night my car started leaking oil pretty heavily. I left…read moremy apartment, made a stop, and when I came out I noticed something leaking under the car. I parked the car in the parking lot of my apartment building rather than in my garage. When I opened the garage door, there were large drops of oil leading to a large puddle. I checked my oil in the morning and there was no oil on the dipstick. I noticed fresh oil around the top of the oil filter. I called Fox Ford, and talked to Mitch. I told him about the situation and after checking with the manager, he came on and told me they would send someone out to look at it, assess it, and then add oil so I could drive it to the shop. About 20 minutes later two guys showed up, checked the oil filter, and there was no gasket on it. They replaced the oil filter, added oil, and then one of the guys drove it to the shop. Chris, a manager, called me later and apologized profusely. He said they did another complete oil change and cleaned it all off. He apologized again and told me he was giving me a coupon for a free complete oil change and tire rotation. The two guys then brought the car back to me. They brought some disposable pads and a cleaner and cleaned up my garage floor and the pavement in the parking lot. Now THAT'S customer service! I was so impressed. I don't fault them at all for the mishap. Things happen. It's more about how a business handles it once they find out about the situation and Fox Ford gets an A+!

First time customer to this location, I arrived early for my appointment, truck checked in for…read morebrakes, the waiting area is very nice and comfortable, a variety of drinks provided, the service advisor met me in the waiting area to discuss needed repairs. The repairs were completed.

I've leased multiple vehicles through Courtesy Chrysler Dodge Jeep Ram, and every experience has…read morebeen excellent. They have been transparent, honest, and easy to work with.

We bought a new car at Courtesy and had a great experience. Jake D, our salesperson, was…read moreexceptionally helpful in matching our needs (and wants, to be sure) with a vehicle. He is very low pressure, totally transparent, and helpful. He worked very hard in overcoming some special circumstances that we had, and helped us secure a stunning vehicle at the most competitive price by far. We will recommend to our our friends and family, without hesitation, to seek out Jake at Courtesy CDJR.

I had dealt with CarMax back in Southern California when I sold my car. I had pretty much same (but…read morequicker) experience at this location. As a reference, I came here to sell my car. + Trevor touched based with me on the phone on the day of my appointment. + Christy helped me and it took her maybe 10 mins or so to move my car, get the paperwork, then another 5 mins or so to scan the signed paperwork etc. + In 15-20 minutes, I had the check in my hand and waiting for a Lyft. + They consistently offered more money (~$3k more) than other rivals (Caravana, etc.) Make sure to check with them on pricing even if you don't plan on selling your car here. Doesn't cost you to get a quote with them. + They called Lyft for me (60 miles radius) free of charge. + Streamlined process. Uploaded all documents online the night before and had no issues with the website/form. - I live 2 hours from the closest CarMax location (this one). I wish they had another location closest to Detroit area (let's say). I had to catch another Lyft from mid-point to my home, but it wasn't that bad.

We just bought a car from carmax. I was very hesitant and scared but everything went very smoothly…read more After submitting the online paperwork, the entire experience probably took 45minutes. There was no pressure. Our sales rep was Diamond. If you dislike dealerships I recommend going this route. We had zero issues with carmax in Grand Rapids and the car is running just fine. I would buy from them again and request Diamond.