Steve and Will are very professional and courteous . They take care of any pest problem I might…read morehave . Easy to talk with . Great job guys !

The technicians have been helpful and very knowledgeable but we ran into an issue yesterday when a…read moregel bait was used indoors and not included on the report afterward. We have a 4 month old puppy who is into everything and started licking/chewing the baseboards near where ants were prevalent indoors. When I called, Stephanie was less than professional and seemed annoyed that I had concerns. No matter what I said, she dismissed me, argued at every turn, and didn't apologize until I told her how frustrating the conversation had been as a concerned parent. Even then, her apology was "I'm sorry ma'am. I do understand but like I said...." She just kept reiterating "Ma'am (condescendingly) baseboard treatment is standard with all of our visits." Mind you, we've never had baseboards treated before this visit. Treatment has always been on the exterior and they've only ever iterated that kids and pets be kept indoors. Stephanie said the stuff he was putting down inside was the same as what he put outside (bifen) when I called back this morning because my puppy was vomiting and refusing food. After speaking with Jose and describing to him (as I tried to do with Stephanie) what I saw the technician use, he said it wasn't bifen but was likely gel bait (not at all what is used outside.) I was going back and forth with the vet and DeBug all morning trying to figure out how emergent the situation was and when I finally was able to speak with Jose, he helped calm my fears and let me know what the product actually was and how the call should have been handled. I do appreciate his professionalism and approach to feedback from a customer. As I told Stephanie, I was trying to work toward a solution and share my frustration as a mom of young children and dogs. I am unsure if we will be continuing service because, although Jose handled things well, Stephanie is the main point of contact it seems and needs more training or a spa day before she interacts with worried customers again. The screenshot I've included is an example of how the phone conversation went as well. Weird (inaccurate) responses and entirely missing the point of what I was asking. For what it's worth, our puppy is alive and well, eating again and no longer vomiting, so that's a relief.

Justin came yesterday for treatment of carpenter ants, he was very respectful and explained…read moreeverything in detail, would highly recommend this company for any pest control service reasonable price.

We hired Guardian to treat our brand-new apartment for ants. Unfortunately, the technician used…read moreequipment that had not been properly cleaned, causing the spray to leave drip lines and stains all over our freshly painted walls, the floor, doors and cabinetry. To their credit, they returned and attempted to clean the damage, but they were unable to remove the stains. They acknowledged that the damage was their responsibility and agreed to pay for the apartment to be repainted. Months later, despite repeated follow-up, we have still not been compensated. It's incredibly disappointing that a company would admit fault, promise to make things right, and then fail to follow through. Accidents happen, and I understand that. What matters is how a company responds. Unfortunately, Guardian's customer service after the damage occurred has been far more frustrating than the original mistake. I cannot recommend a company that does not stand behind its commitments.

We had a wasp problem in one of the cars. Was hesitant to treat since I didn't want to ruin the…read morepaint. It got worse so searched for solutions and found Sergio. Emailed and spoke with him briefly and he was here a half hour later. Sprayed the car, said it was guaranteed for a year and it was fine til a few weeks later and they were back. Once again Sergio was here quickly. This time he sprayed the entire cat including under the hood. 2 months later and no issues so it worked. Despite the guarantee I insisted on paying for the second time since he did so much more. I recommend them to everyone now. Friendly and personable, trustworthy. Very pleased and no more wasps!

I totally agree with others on a 5 star review. Polite, prompt and professional service. job done a…read morefew hours after request. Thank you Steve and Luke.

We had an issue with mice in the house and they were able to squeeze us in for an inspection within…read more24 hours. The technician was thorough, identifying potential problem areas and addressing them.

This company is 5 star! Their technicians are knowledgable,…read morecurtious and friendly. I bought the service contract, and the price was more than reasonable. Consider hiring them. Thank you Arrest-A-Pest!

terminix = quality pest control covering the greater ri area. two thumbs up, without a doubt.read more

I called Terminix for mice in the basement. A tech came to my house, put some sticky pads down in…read morethe basement and $1300 later the mice situation seemed to be gone. Some time later I received an email stating that a tech had been out to my home for an inspection and everything was okay, no mice were found. No notice from Terminix that he was coming. This happened twice. First of all my gate in the yard was locked so there was no way he could have gotten into the yard. Secondly, I'm not concerned with mice outside. It's mice that are inside that I am concerned about. Why tell me he did an inspection when he didn't? I foolishly though a supervisor would call me to discuss what had happened. No one ever did.

John and John are terrific! Very accommodating and responsive to our concerns. Thorough…read morewalkthrough to determine problem areas. Plan devised and a yearly contract in place. Very reasonable pricing and great service. Highly recommend!

We were having problems with mice and John quickly came by, did a very detailed inspection on our…read morehouse and gave us great recommendations. He was very thorough and honest. It's not often you come across such an honest contractor who seems to really enjoy their job. That's what I found with John and I would highly recommend him. You can trust that what he recommends is best for your situation. Very happy!

We had an issue with bees on our front porch. Called on a Saturday morning and Anthony came out…read moreimmediately for a free consult and then did the treatment the same day. Came with a 30 day guarantee. Very happy with the service.

What an amazing locally owned business!! I called today (Saturday) and explained my invasive ant…read moreissue to the lady who answered the phone. We also had guests at our home so it was important to me to resolve the issue quickly. The owner/technician Anthony called me back in 15 mins and said he could be at our house in a 1/2 hour. He got there, inspected the house, told me what was going on and told me what he was going to do to resolve the issue. He thoroughly explained what to expect over the next 24 hours and said his work was warrantied. My expectations were exceeded!!!

I hired this company in 2024 to remove bats from my attic, and despite multiple visits and…read moresignificant cost, the problem has never been resolved. We continue to have bats in the attic, and recently one entered our living space. As a result, my son and I had to undergo rabies vaccinations, leading to thousands of dollars in medical expenses and a very stressful experience. Now, after all of this, the company is claiming my warranty is void because I had a new roof installed and did not notify them immediately. I understand if this was their first visit and I had forgotten to tell them but this has been an ongoing issue and it feels like an excuse to avoid taking responsibility. I hired this company to eliminate a serious health and safety issue, but they have failed to do so. The service has been ineffective, and I cannot recommend this company.

Had a huge yellow jacket nest on the side of my house inside the wood. So many bees, but they are…read moreall gone now. Phew. Thank you!!