Competent, professional, great customer service. Honest and reliable. Fair pricing. A pleasure…read moreto do business with.

I will call InTown Electric again when I need a top-notch electrician. Tom is professional,…read morefriendly and an expert. I was very pleased with his work.

Thank you Norb & Sons! Tom is just a straight up honest man. His crew was fast and the price was…read moremore than fair. I actually felt he charged me too little. As long as they're in business I won't use anyone else.

Made an appointment & unfortunately several days before the appointment I needed to change the date…read more& reschedule. I call 4 times with no response or call back. Each message I left,I told them I needed to reschedule & nobody bothered to return my call. Not a company I want to deal with.

The All Suburban crew showed up when promised. They were polite and professional. They got right to…read morework power rodding our drain and sewer line. They worked in a manner to protect items in the area from damage or getting soiled. They made sure our drain and sewer lines were open and draining properly. They also assured that they left our home clean. This was not the first time we used All Suburban and we have never been disappointed. Great Job!

We had All Suburban replace our water heater, 24 months ago. Today we had a plumber come out to…read moredrain our hot water heater (maintenance). When we opened the door to the little closet the tank is in the venting tubing had fallen apart and was on the floor. Thus we were exposed to hazardous gasses! We called All Suburban to ask them to come fix their bad work and they told us that's not warranted and we must have had "high winds" in our house!!! High winds in our home?? In the little closet the water heater lives in??? Then the customer service representative suggested someone BROKE into our home to ruin the hot water heater venting!! They are incompetent and crazy!! The new plumber also discovered the water line shut off was corroded and broken. Shoddy work and no customer service. A good company would have sent someone out immediately to resolve a potential dangerous situation. What a SHIT company! They could have killed us!!!! It cost us $$ to have it all fixed properly

I had a hotwater heater go out in our new (to us) home this weekend. We have an AHS policy. The…read moreheater was a 75 gallon rheem heater - so it was big. Priced online new as over 1200 bucks from nextag and multiple vendors. AHS covered the heater replacement. Those with home warranty policies know they're called casino policies sometimes - but I was shocked that the full amount was covered. Pleasant suprise after reading these reviews and expecting the worst, but my policy covered what it said it would cover What is not covered in any such baseline policy though is the piping to and fro. My house is over 100 years old, so there was significant work to be done. I may upgrade to the next level policy this year that does cover the connections. Big John from Choice came out to my house in the north suburbs from Schaumburg. The night before the appointment the office called and ask if we'd be home between 10 and 2. John was at my house at 9:50. Good start. He assessed the issue, wrote up a quote on the not to exceed figure for replacing the piping with proper components that don't rust. He explained the current piping was functional but likely contributed to my heat breaking do to a mismatch in material for the dialectrics. Several valves, tee joins and general copper piping needed to be replaced. Heater was ordered for pick up and installation was to be next day. Office called that night - asked for a window between 10 and 2. Big John and teammate Mike came in to get the job done. They lifted out the beheameth, brought in the new one, and several hours later we had hot water. Total work was 495 on the quote for all the pipework. It looks great, definately worth it. We ended up not having to have a new flu put on, so after my invoice was recieved by the office they cut a check to me for the difference and I had it this afternoon when I got back from work. So all in - GREAT WORK. From the front office to the assessment to the installation, these guys rocked it. I was expecting non-rocking just given the economy and I wasn't sure how the home warranty would work - but it rocked. I understand everyone has their own experiences, and that these policies often cause frustration when people think they cover entire jobs when they do not, but I would consider that framework when assessing the commentary from the postings below. Good work fellas! I'll hope not to have to see you soon but my boiler is over 30 years old so we'll probably touch base this winter.

I didn't get a chance to use them, but called them for a repair for a leak I had and they made an…read moreappointment between 8 and 10. Nobody showed up and I called at 11 to see what had happened. They told me they would get back to me as far as why nobody had shown up. They never called back so I called them back an hour later and got the same answer - still checking into it 2 hours later. I never ended up getting a call back and ended up going with another local plumber. I would never trust a contractor to do work with my home that is this disorganized and unprofessional. You would think in this economy people would be begging for work, but I guess not.

Chris arrived at our home on time to see our project and give us an estimate. He actually spotted…read morea potential problem that others missed. His communication with us was great. On April, 19 2021 he showed up to do the work with his crew. He was on time and very professional. Michael and another actually did the work. They knew what they were doing and were very professional. They did a very neat and clean job. I would not hesitate to use them again, or recommend them to my friends.

Chris was great! I had a laundry list of things to complete. The price was very reasonable and the…read moreservice was amazing!

Worst plumber I've ever had service my home. Twice he Failed to get a permit for work that requires…read moreit. (Replacing a sewer line in lake barrington shores) Total disregard for rules, regulations and homeowners. Shoddy workmanship, unprofessional. Lack of supervision, communication and failed to complete the job correctly. Went into the home without permission. Do NOT USE THIS COMPANY.

I called New Century Plumbing on a Wednesday, and had scheduled an appointment for the upcoming…read moreFriday. I was told the plumber would call me on Friday to schedule the exact time. When Friday afternoon came, with no phone call ever received, I called New Century Plumbing again to find out what was going on. The gentleman on the phone (the same person I spoke to earlier) informed me he forgot to add my name, number and address to his list. I gave him the benefit of the doubt, and tried to schedule a second appointment for Sunday. It's now Sunday afternoon and still no call. I contacted another plumber. Save yourself the headache and uncertainty.

Highly recommend Manny and his team. They were courteous and professional in the 2 times I've used…read morethem. First time he couldnt fix because of a kinked line, but went out of his way to clean the system and try first to see if he could get running, and charged me half of what I thought. High integrity company, Manny went out of his way to make things right, and I applaud him and his company for that, rare to see these days. Its those type of values in a company that would influence my decision making in using him and his team again!

I had the pleasure of working with Manny's team at Smurf Inc. on five occasions. Each time they…read morehave come well below budget and far exceeded my expectations, but not just in the quality of work, but with their skill, courteous and polite nature, their quickness to both return and schedule appointments, their prompt arrival when they say they will be there, and the respect they have for me as a customer and towards my household. Don't be on the fence about this one. If you value honesty and integrity above all else, do yourself a favor and call Smurf Inc. no BS is a nice thing. Fairness is a nice thing. Kindness is a nice thing. Respect is a nice thing. They've got all that. But the work is also top-notch and professional. While the price will blow your mind! Believe me I'm not afraid to be insulting, and if I could say something bad I certainly would. Just to warn fellow users. But after three years of working with Manny, I have only good things to say.

Terrible service and unprofessional bum. This guy Ed came out and he was drunk and spent 20 minutes…read moretelling me I needed a new AC unit when it was only 2 years old. After I complained to him his wife Bertha came to my house and tried to persued me into a new AC unit as well. She was a complete snake and obviously ran the show there. Steer very clear of this family operation, VERY SHADY!!!!

Ed was a life savor for our family! This week was 90 plus, and of course, this was the week that…read moreour air conditioner went out. We called an AC repair company, who tried unsuccessfully to fix our unit twice. They told us that the problem was electrical and to call Com Ed. We did just that - and when the electric company came out they said everything was fine. We called Sass Electric and Ed set up an appointment to come out this afternoon. He spent five hours checking everything between our roof unit, our control panel, etc. and did not leave until our AC was absolutely working. He was a pleasure to work with, and I feel the best way to thank him is to recommend him with a good review. Thank you Ed!!