I've used this company twice now, and I'm very grateful for their willingness to explain situations…read moreand services. Paul is always easy to talk to and does quality work. This family run business does things correctly, at a good price, warranties their work and parts. I strongly recommend.

Fixed two very major issues with a sump system and outside drain tile. Was hard work and they…read morefinished quickly and charged me fairly. They have all the equipment needed to get any job done. These jobs were a big deal and I'm grateful for the peace of mind I have in getting them done. Finally no more flooding!

I had a hotwater heater go out in our new (to us) home this weekend. We have an AHS policy. The…read moreheater was a 75 gallon rheem heater - so it was big. Priced online new as over 1200 bucks from nextag and multiple vendors. AHS covered the heater replacement. Those with home warranty policies know they're called casino policies sometimes - but I was shocked that the full amount was covered. Pleasant suprise after reading these reviews and expecting the worst, but my policy covered what it said it would cover What is not covered in any such baseline policy though is the piping to and fro. My house is over 100 years old, so there was significant work to be done. I may upgrade to the next level policy this year that does cover the connections. Big John from Choice came out to my house in the north suburbs from Schaumburg. The night before the appointment the office called and ask if we'd be home between 10 and 2. John was at my house at 9:50. Good start. He assessed the issue, wrote up a quote on the not to exceed figure for replacing the piping with proper components that don't rust. He explained the current piping was functional but likely contributed to my heat breaking do to a mismatch in material for the dialectrics. Several valves, tee joins and general copper piping needed to be replaced. Heater was ordered for pick up and installation was to be next day. Office called that night - asked for a window between 10 and 2. Big John and teammate Mike came in to get the job done. They lifted out the beheameth, brought in the new one, and several hours later we had hot water. Total work was 495 on the quote for all the pipework. It looks great, definately worth it. We ended up not having to have a new flu put on, so after my invoice was recieved by the office they cut a check to me for the difference and I had it this afternoon when I got back from work. So all in - GREAT WORK. From the front office to the assessment to the installation, these guys rocked it. I was expecting non-rocking just given the economy and I wasn't sure how the home warranty would work - but it rocked. I understand everyone has their own experiences, and that these policies often cause frustration when people think they cover entire jobs when they do not, but I would consider that framework when assessing the commentary from the postings below. Good work fellas! I'll hope not to have to see you soon but my boiler is over 30 years old so we'll probably touch base this winter.

I didn't get a chance to use them, but called them for a repair for a leak I had and they made an…read moreappointment between 8 and 10. Nobody showed up and I called at 11 to see what had happened. They told me they would get back to me as far as why nobody had shown up. They never called back so I called them back an hour later and got the same answer - still checking into it 2 hours later. I never ended up getting a call back and ended up going with another local plumber. I would never trust a contractor to do work with my home that is this disorganized and unprofessional. You would think in this economy people would be begging for work, but I guess not.

Worst plumber I've ever had service my home. Twice he Failed to get a permit for work that requires…read moreit. (Replacing a sewer line in lake barrington shores) Total disregard for rules, regulations and homeowners. Shoddy workmanship, unprofessional. Lack of supervision, communication and failed to complete the job correctly. Went into the home without permission. Do NOT USE THIS COMPANY.

I called New Century Plumbing on a Wednesday, and had scheduled an appointment for the upcoming…read moreFriday. I was told the plumber would call me on Friday to schedule the exact time. When Friday afternoon came, with no phone call ever received, I called New Century Plumbing again to find out what was going on. The gentleman on the phone (the same person I spoke to earlier) informed me he forgot to add my name, number and address to his list. I gave him the benefit of the doubt, and tried to schedule a second appointment for Sunday. It's now Sunday afternoon and still no call. I contacted another plumber. Save yourself the headache and uncertainty.

Excellent company.drove 3 hours to my place for our new water heater..prices were great and…read moreoutstanding.. Highly recommend them .

*They left our water running all night.*…read more A better plumber was over yesterday afternoon to work on our master bathroom tub faucet. It needs to be reversed hot/cold for the city. In other words hot water came out first which is dangerous. So we thought fine if they have to make the repair go for it. First, rich the plumber was out in December and spent weeks on the plumbing and should've seen this and fixed this then. Second, they were here yesterday afternoon for around 3 hours and they just left around 5:30pm with our landlord. They didn't say anything to us about the water not being able to turn off in the master bath. I think they flipped the hot/cold correctly, but the water just won't shut off. Very disappointed they would leave a house like this. *How do you come in for a fix, make things worse than before you arrived, and then not tell the tenants who are right in front of you that their water will be running without any next steps?

My wife owns a two multi-unit buildings in Pilsen Chicago and has a long time plumber with whom she…read moregrew up. He is an incredible tradesman and always our preferred choice where his services are warranted. We, however, live in Winnetka and this is outside "Armando's" service area. He, however, recommended HT Strenger to us and we are extremely happy that he did. We experienced a leak behind a kitchen wall that another vendor purported to fix yet to no avail so this was a re-do. David of Strenger reported precisely on time and opened the wall as if he was instead a laproscopic surgeon, unlike the previous failed vendor whose access hole/port was four times larger and created a mess that required the acquisition of a drywaller and several hours of collective inconvenience. The first failed plumbing contractor billed in 15 minute increments and, if I am not mistaken, so did Strenger, with the difference being the former's "efficacy coefficient" was zero. Stenger's work lacked the haphazard, sloppy and careless inputs of the first acquistion, one of those "always on the radio" suppliers whose name a collegue supplied, and who regretfully I called, as the job seemed perfunctory to say the least. Unfortunately, my belief of the strong inverse correlation that exists between a company's propensity to run obnoxious radio ads and its tendency to screw up the simplest job remains. Neither my wife nor I believed it necessary to ask a real plumber for a more proximate recommendation ("Armando, who would you hire if you lived up here" was indeed the targeted vernacular) but such is the world in which we now live. Another reviewer apparently thought it strange that the company requests "five star" reviews post completion. David made the same request but I construed this not as a plea of desperation inasmuch as affirmation that one would be forthcoming IF and only IF, we felt comfortable rendering such. Strenger's management, unlike the radio advertisers, seemingly understand that loyality, and the ability to thus eschew spending thousands of dollars or whatever these others pay on psychobabble laden. platitude filled ads, comes from telling customers what you will do and for how much, doing it as promised and then billing appropriately. We now have two favorite household plumbers with Strenger being our preferred provider up north. It's just a shame, however, that it takes typically two suppliers, both requiring remuneration, to acquire one good outcome. Strenger made write all that was wrong and I am very grateful for its excellent work. You will be too.

Review: I thought these guys would be great based on reviews, but it turned out to not be so. First…read moreI talk to a guy there and explain the situation and send pictures and am told me I'll need a camera inspection before doing a pipe repair, and the camera inspection will be $600. OK no worries, let's do it. So then they come out to do the inspection, take a look and tell me I don't need the camera inspection after all. OK great. Then they charge me $200 for coming over for 10 minutes and telling me that....OK. So the guy tells me it will be a couple of thousand dollars to dig down into the basement floor and fix the pipe, and I'm like oh that's not too bad. He says he'll send a quote over. So five days pass and I still don't have the quote after reaching out to them twice to ask for it eventually the quote comes in, and to my surprise it's over $5000. And at that point, I give up.

Ted first helped us when our last home had 5 gas leaks. We had just moved in and I totally freaked…read moreout. He had it fixed so Quickly! Then, a few years later called him because my water softener was acting goofy. He came that day and reset it and charged a small service fee. Fast forward a year or two and we bought a new home on well & septic. No clue about any of it. Water quality was absolutely horrendous. Called some other company first only because they were suggested by my realtor and owner of that company was a widow and I could relate to their story, personally. This guy that came out, didn't know jack. Honestly, embarrassed himself and what a joke that was. Called Ted( which I should have done in the first place) and he came out again, super quickly & immediately knew how to solve our problem. Two days later our water is normal and you can't even tell we're on a well. Unfortunately, the people we bought this house from, left us with a mess. We had a leaking pipe leading out from our well inside the house. This is totally a well issue but he said he would fix for us & is trust him to do the work over any well company I really like Ted and he has been there for me (us) when we really needed help. I'd never trust any other plumber again, ever.

Thx Ted for quick - efficient - affordable service. It's hard to find -…read morenit only reasonable but trust worthy tradesman.

These guys are the best. Unclogged a very nasty drain for…read moreus and we are very happy!!! They are so nice too.

I needed to get my clean out pipe rodded as I didn't get it done in a few years and I hit up Reiche…read morePlumbing based on a recommendation from my neighbor. So I gave them a call and made an appointment. They gave me a few times as to when they could come do my service but I told them that I will not be home unfortunately. This was NOT a problem for them as I didn't need to be home to perform the service. I spoke with Ryan and he said they could perform the service and put the invoice in my mailbox and I could send in a check afterwards. SWEET! I'd like to say that their pricing was the best out of all the plumbers I've used in the area. The day of the service came and they came right on time and performed the service and on the invoice wrote exactly what they performed and detailed their findings as they in fact found roots in my pipe! Overall I was extremely pleased with Reiche Plumbing and I will continue to use them in the future for my future plumbing needs. A+

The work was done well I called on Sunday . They came…read moreTuesday to check Work completed on Wednesday The value wasn't as upfront and good as the water heater We had to go out and get our toilet or they would have charged an extra 209 dollars We were so tired we didn't realise all the fine print on the bill. We paid with a debit card we would have happily written a check because when we checked our bank statement there was an extra 3 percent charge on the bill . Say to the customer you know there a fee so the person can write a paper check even though it's a debit card in real time. That was an extra 2o dollars . The boys fixing the water heater were nice. This one told me my cat was old and made me feel bad He's only 12. They come out and do the work and I would call them again but I hope nothing breaks

The worst experience I had so far with home improvements. My basement is in worst condition than…read morebefore. I had two people come out from this company to provide a resolution for water seepage and they still didn't get it right. I worked with Max and he was a pleasure to work with, until his resolution for waterproofing didn't work. He wasn't willing to accept he assessed the situation wrong and wouldn't make it right either. When I called him to talk about my basement still having the same issue within days after his team worked on it, came back and still no luck. He started lying and cussing at me. He claimed he told me I needed additional work before his resolution, which was a flat out lie! When I told him I would no longer talk with him if he was going to act that way he started texting me paragraphs to supplement his lies and tried to personally attack me. The overall work was not neat, they made a lot of dings on my walls and around areas they tapped off, they even ruined an area by my window where they were transferring water in, which I told him about but they never bothered to fix. These people are unprofessional and I do not recommend their work.