"At Midlands VW our number one goal is customer satisfaction."…read moreI had these guys repair my car and after two days, the repair failed. They refused to honor their warranty and correct the problem. Instead, they wanted to charge me another $2000 (original repair was $500). I am now out $500 for nothing. After nearly two months of me trying to get anyone in this company to call me back regarding fixing my car, I gave up and just picked it up (still not fixed).

I wish I had read through the news before we shopped here. Now I fell in love with a Jetta they…read morehad. It seemed fine when we drove it around. At the signing, they were pushing a repair package really hard, something like $2200 for one year of repairs. We declined because that was stupid. A month later the battery died, a tire goes flat that was repaired before we got it, and the AC needed to be recharged. Couldn't have been a more dishonest experience.

Unfortunately, I had given this place a 1 star review a year ago due to a bunch of issues (poor…read morecommunication, confusing service, workers not being up to date on information, etc) but this place has REALLY turned around for me! I came back and was greeted by an extremely friendly worker + his twin brother. They both seemed super informed on anything I asked/clarified with them, and made the process of servicing my car extremely easy!! Absolutely amazing turnaround!

Buyer Beware. I…read morefound a vehicle they had advertised online for $19,985. After calling to go over price and speaking to the manager Holly, she went over all the pricing and the discounts the vehicle had and after was satisfied with the price of the car went through with a credit check. After the credit check, the price went up $1995. For a "MVP NAS Theft Protection" which I already pay insurance for. I asked them to take off this MVP protection package the was unneeded, and unwanted. I was told that every new car has to have it through them which was not expressed when going over price of the car before the credit check. Holly is now telling me that it's a required "dealer fee" another lie. This is not a dealer fee it's an optional insurance package for theft and glass protection which again is already covered by insurance. The dealer is very untrustworthy. Don't take them for their word even if they are a "manager". If you do decide to use them get everything in writing before they run your credit and good luck as you were warned.

My friend purchased a SUV from Enterprise & the seat was broke. The driver's side seat will drop…read moreon you going down the road. I was a witness to this. This is dangerous! You would think a company that claims to inspect the vehicles well before they are ready to sell would have caught this. It makes you wonder. She is now having trouble getting some one to fix it as they have made the sale and received their commission. What happens when the seat does this and it causes her to wreck? This should not have passed inspection. I see what she is going through and it's like pulling teeth to get someone to fix this. She has only had the vehicle a week today and the seat has been doing this since the day she bought it. Potential customer no more!

Tramaine is at it again, I absolutely love my Ford Fusion titanium that I recently purchased from…read morehim. He is an amazing sales consultant and he always lets you know exactly how it is no beating under the bush and that's what I love about him. I will forever go to him to purchase cars.

Upcharge service near scam or actual scam tune of $360 at oil change/scheduled maintenance…read more Service advisor constantly "talks fast" (very fast), highlights a small charge and skims over or fails to mention a large charge. When you complain, you are shown a video of your conversation with the service manager that you can hardly hear with again talk that is fast and unclear. You are told the video ...cannot...be sent to you for more detailed examination. I remember agreeing to a $45 charge while looking at a page that showed $16. You'd think a service advisor would take some time to clearly explain the need for a $360 service item. Examining the maintenance schedule their is...nothing...anywhere remotely related to the "fuel cleaner" for which the charge was made. Of course, with a video one can hardly hear, and a service manager "talking fast" in "urban slang" tones and accents I can't say ...fairly...what the video actually shows. All I can say is it makes no sense that I would have let the request to pre-authorize a $360 upcharge at an oil change/scheduled maintenance go unnoticed. I remember very clearly during each of our conversations...struggling...to understand the service advisor. I really wonder now if all of that "fast talk" wasn't cultivated to further failed understanding. The service manager had the nerve to tell me, "Don't threaten me" when I "threatened" to buy a Rubicon at a different dealership.

Horrible experience. My husband purchased a vehicle and the third party company that handles…read moreinsurance and tags didn't do what they were supposed to do before the temporary tag expired. He was told multiple times prior to the tag expiring that it was being overnighted yet the paperwork was never completed and sent to the DMV. He's had the car for two months and has had to drive a rental for the last two weeks because they can't get the paperwork right. We've talked to multiple managers and everyone has to get with someone else. I would never recommend this place especially for military personnel who are registering their vehicles in their home state. He did have a great sales experience but it amounts to nothing when you can't drive the car you've been sold.

Please remove the 1 star that was made for me to put before adding my review!…read more I am extremely disappointed with this location's customer service. I've been trying to get service for my Jeep with no success at all. I'm from out of town and already dealing with the stress of being in an unfamiliar place, and this experience made it even worse. I called and spoke with a woman named Tammy, who was rude, dismissive, and unhelpful. She took my number and said someone would call me back -- no one ever did. No follow-up. No courtesy call. Nothing. When someone is stranded or trying to get their vehicle serviced while traveling, the least you can offer is basic professionalism and communication. This location failed on every level. I would not recommend this place to anyone who values respect, responsiveness, or customer service.

Service area sucks. No recent experience with Sales my past good experience has been with Dick Dyer…read moreToyota which was great!!

I didn't even realize this Kia was here. I've been going to the other one since we moved here but…read moreJTs Kia of Columbia will be my go to for servicing. From service to friendliness and cleanliness I just preferred this one. It is a ten minute longer drive but so with it!

This is only reviewing the service department Recently we…read moretook our vehicle in for a oil change and tire rotation. I call up prior to make an appointment for the oil change and tire rotation. The person on the phone said that you don't have to call up to make an appointment for a oil change it was my first time coming in for service. I showed up a few days later early in the morning right before they opened up and there was a small line of cars waiting when they opened up they had us pull in and took our information we then sat in the waiting room which was a nice waiting room. They also have some private areas that you can wait in the facility has redone recently they also have complimentary water and coffee and a few snacks which was very nice overall it took about 2 and 1/2 hours for our vehicle to be ready for our oil change and tire rotation when our vehicle was ready the person came to get us everything went smoothly the place was also clean and organized

This review is based on my communications via email with Que Houser and Ro Gilmore…read more I was in the market to buy a new car and I like to do all of my communications via email. I reached out via the website and Que got back to me quickly with a solid OTD number for a new vehicle. After some emails back and forth, the sales Manager, Ro, jumped in to continue our conversation. In the end, he was able to match one of the quotes that I received but not beat it. His price was very competitive but unfortunately not the lowest so I went with another dealer instead. However, Ro was very responsive the whole time and was great to work with. I hope to work with him again in the future when I search for another new vehicle. Thanks Ro and Que!!!

Since more people have been hired at the service department , it seems the operations have been a…read morelittle bit smoother. Other than Emily and Nick are hard workers and I look forward to continue to service my vehicles at Mazda of Columbia . P.S. open a location in the NE area because 1 dealership got the entire metro is insufficient to service your customers as Mazda vehicles are going to become more popular .

Recently I dropped my 2009 Hyundai genisis 4.6 Leiter to get a few light bulbs changed. When I…read morereceived my vehicle after completion, the light was still out, and the bumper cover was out of alignment. I started the engine and the check engine light was on. They corrected everything. The following day check engine light came back on. Took it back to dealer. After 2 days I called, was told the ECM & MASS AIR FLOW SENSOR were bad and needed replacement. Pickup vehicle from them, as I was told by service manager Jackson, they could not help me. Took vehicle to Williams Auto and he went directly to the problem. When they removed the air cleaner, the wires to the mass air sensor was pulled out. Didn't use the connector to properly disconnect the fitting. Fortunately, I returned to auto nation and was reimbursed for the repairs. Please find some mechanic who has as much pride in your vehicle as you do. I don't recommend this service department to anyone.