Superior Outdoors is ripping you off! I had them do a system upgrade and fix many broken…read moresprinklers last fall, then a winterization a couple months later, and even though I thought they were very expensive, I didn't think too much about it. Then I had a leak in part of their new system a couple weeks ago. They were good to come over the day I called and fix it, and I was hoping for/expecting a warrantee claim, but it was the main valve a couple feet upstream of their previous repair and while it is unclear whether their repair damaged the valve, I still hoped for some adjustment. I'm not quibbling about the parts, but the $3,000 for six hours of labor is outrageous--$500/hour!!! I work for a large defense company with a ton more overhead than a small company and our burdened rates are half that. I have an attorney friend and her law firm charges half that. The technician said he leaned forward and "saved" me $1,200. I asked for a new invoice with the labor hours and a reasonable rate itemized and they declined saying $3,000 is the "exact" price for the valve replacement. So I asked for the $1,200 discount the technician mention to be applied to the exact price. Then they said that the price range for that valve replacement is minimum $3,000 and could be up to $5,000 for more difficult conditions...so much for "exact". The owner said he wouldn't have allowed the technician to knock off the $1,200 if he'd known...which means he was good with charging $840/hour! He pointed out they charge $125 for small jobs, which is their service call price, and what they charged me for the winterization with took about a half hour. So we can assume $250/hour is their fair rate--he wouldn't agree with that when I suggested it, but he didn't deny it either. He said they will never operate on a per hour basis, but price the job. Here's their racket: They attempt to make you feel OK with this outrageous price by promising to keep it less than the top of the range, and then they do, but not because it is a fair price, but because they try to make you feel better about it by "giving" you a discount. And then they charge you $500 to $800 and hour. They appear to do good work with experienced technicians, and are responsive and friendly. Before you use them, I suggest you ask them questions like how many hours to do this job? Then multiple those hours by $250 and that should be the price. If you don't, you'll be charged twice or three times that. Or get a quote from other companies that will give you a fair price and press them on their "We will beat any other written estimate" claim. Do you make $500/hr? Would you hire a plumber for $500/hr? Would you hire a car mechanic for $800/hr? Don't let them rip you off!