I highly recommend the Frame Store for those who value and appreciate quality and attention to detail in framing and preservation of your art pieces. Maria is a jewel to work with and get to know. She is genuine and intentional in ensuring the end product reflects your vision and satisfaction. read more

Moving from London I was looking for a new partner to frame photos. I found this place and wanted to give it a try with a small project. Knowing you have to find your place as an artist it is better to start small before your important projects get messed up. The store looks more like a general frame store with the usual corners that you find in every custom frame store for consumers too. Usually, those place charge you higher fees than the pro-stores. Well, Maria gave me a 50pct discount on the first order, which was still relatively expensive to places I worked with in NYC, London and Berlin. If the work product is good, you will be able to retrieve it from your own clients in the end price. Said and done. Most important to me is quality and timeliness. I cannot comment on quality as I never got to see my photo and the frame again. It was supposed to be ready on "Dec 18th at the very latest most likely earlier". Even after me asking if she (Maria) was sure as we are in the middle of the holiday season and the 18th being a Sunday. She reconfirmed. On December 18th I went to the store, I haven't received the call that I was waiting for but as the 18th was the latest day the project to be finalize, I was sure I can pick it up. Nothing ready, she looked surprised and said most likely it will be delivered on Monday (now no deliveries on Sunday..). I have asked my husband to pick it up that week and surprise, not ready. Now, they were not happy with the quality and had to start over again. Maria now expected it to be ready in the next day or two; and surprise again, "in the holiday season things always delay." Given the excuses continued and this store is not a place you want to direct your time critical business to, my husband then said, just give me the photo back and let's undo this and actually has been asked to leave the store in a way that he was shocked. He didn't raise his voice or anything just asked to return my property and our money back (we prepaid upon order). Funny enough, today we get a call from the same lady, like we never spoke since the day we placed the order, that it is ready and she hopes I will be happy. Answer is no! For me reliable business partners are most important and this is an example of a vendor that I will never work with again. We asked our bank to revert the transaction and will take legal actions if necessary. Conclusion: Service poor; Quality: n/a; Pricing: below average; read more

DO NOT USE THEM. I brought in six expensive photograph prints to be framed, and when I came to pick them up there were only five. Not only did they not accept responsibility for the mistake, they accused me of picking up the missing print at an earlier date, and treated it me as if it were my fault. I've never had a customer service experience handled with the level of unprofessionalism that occurred here. In the end I replaced the print on my own, and had to have American Express handle getting a refund for the frame I never received. I will never do business with the Framestore again. read more

coming out of yelp retirement to write this review. quoted me $120 for framing two small prints on the same frame. looked at me like i was crazy when i was surprised at the price. I went to Quickframe on 3rd to get another quote and it was $46. that is way too much of a difference for the EXACT SAME THING. so... you can get it cheaper elsewhere... quality or not, the pricing is not competitive. read more

I stopped into the store on my way home from work to run in and grab a frame. When I walked in I asked if they only did custom or if they also sold standard frames. The employee behind the counter barely looked up at me and pointed to the frames and said they only had those. I said thank you and walked over to them but when I did he quickly added he was really busy so he couldn't help me right then. I thought maybe he meant he couldn't help me shop (which honestly would have been fine, I knew exactly what I needed), so I asked if that meant I couldn't buy one. He said yeah, then pointed to the desk, which was covered with items, and said I'm too busy you'll have to come back later. Somewhat shocked, I just said ok and left. I do understand the stress of having way too much on your plate. But it was surprising to be brushed off so abruptly when all I wanted was to spend some money in an establishment with a transaction that all together couldn't have lasted more than 30 seconds. I realize my one little 8X12 frame purchase isn't the kind of thing that brings in the big bucks for this kind of store, but if they don't want customers bothering them they may want to consider locking the door. read more

The prices are market and more reasonable than Aaron Bros. Remember art is something you should enjoy looking at and they offer archive quality products. The sales man never tries to oversell you, and you feel good about your choices. He could have talked me into buying something museum quality, but he didn't because it was just going on the walls in my house. That speaks volumes of the kind of employees they have. He is that hipster looking guy with the dark framed glasses and full beard. If he is still there, I think his name starts with an E. Because they didn't try to upsell me, they have a customer for life. read more

I went to the FrameStore for the first time this week. Arin was extremely helpful and made it a pleasant experience. I had a special document that needed to be mounted and framed. She offered good suggestions and assisted in creating a good design. I needed it completed by the end of the week in order to surprise my son who I hadn't seen in 6 months, who would be arriving on Saturday. She initially estimated a 1 1/2 week turnaround. I explained the importance of getting it completed this week. She enthusiastically contacted various people and was able to expedite the project. She called me 2 days later and told me that it was ready. I always anticipated good workmanship and I was not disappointed. I was very pleased with the overall experience, much of it the result of Arin's efforts. read more

This review is for all the stores. Simply put, The Frame Store does the best and most convenient custom frames in LA. Without the sales staff/frame designer it would be difficult with all of the choices--matching a mat to a frame to your piece is more difficult than it sounds, but everything I've had done by these people (about 35 pieces) have turned out beautiful--pieces of art in themselves. not as cheap as aaron brothers, but well worth the extra money to have something beautiful as opposed to cheap. read more

I couldn't be happier with my recent transaction with FrameStore. Shalla was an absolute dream to work with and really did everything she could to work within my budget for my custom framing needs. She was super friendly and beyond helpful. I highly recommend having your custom framing done here. They want to make the customer happy, so they'll do what they can to work within your budget...and the final result looks AMAZING!! Thanks again, Shalla and the staff at FrameStore!! read more

I initially went to Frame Store because I had a groupon. But I will DEFINITELY be back. The guy who helped me was named Zen, and he knew his stuff. He had a great t eye for color and matting, and I felt like he really cared about my print-- at some places you can tell they just want to sell you the most expensive thing, but NOT here-- Zen was terrific. My print looks fantastic. Very high quality framing. also, there's a ton of parking, it's right by the Helms Bakery area in Culver City. read more

i had a large piece framed for a bday gift so i was on a time constraint. zen made sure i got it on time. zen was so nice, taking the time to go over everything with me despite my indeciciveness. the framestore did such a great job and zen was great to work with. read more

I had a 12"x12" ink drawing framed here recently, and it was an all around lovely experience. I contacted them ahead of time to inquire about the 50% off deal, and quickly received a warm response. I spoke with Maria on the phone to get a ballpark idea of the processing time, cost, etc... she was very upfront that they are a quality custom conservation-framing business, but was also respectful and happy to help me work within my budget. I made an appointment for the next morning, which she suggested, since they like to give each customer/piece plenty of time and personalized attention. When I arrived, Maria greeted me warmly by name, and then thoroughly inspected my piece before beginning to offer her thoughtful recommendations. She was upfront about which frames and mattings were in my price range, and put together several options and calculated their prices for me before I settled. I handed over my drawing on Thursday, and got a call Sunday morning from Maria to tell me that it was all set. I was eager to see it, so I jetted over to pick it up... turned out wonderfully! A simple black frame and 1/4 inch mat, mounted with conservators tape behind UV glass...borders, bevel, etc. all done exactly as specified.. very cleanly and professionally done. I ended up paying $130 after my discount was applied. Certainly a chunk more than I would have paid to buy a frame and mount it myself...but well worth it, knowing that my original art is now beautifully preserved. I also found the in-store experience and customer service to be very soothing and enjoyable. Maria is an artist herself, and it was lovely to spend time speaking and working with her on my project. I've seen some other reviews which complain about the amount of time taken in the store to work on each piece... I felt lucky to have another artist taking so much time and care with my work... make an appointment, block out an hour, and enjoy it! read more

I trusted the Frame Store in Culver City to my two treasured Lincoln photographs and they created a fantastic mounting that allows you to see both the full image and the back of these priceless Lincoln momentoes. I get many compliments on the piece. Thanks for the professionalism and added touches you provided. We will be back read more

Ok. So I wrote a scathing review about the Framestore about a month ago. I am retracting my review because all is good now. To make up for the flaw the framers put on our artwork, they offered to cover it up with a free mat. The piece looks great. I would work with Bryan again- he was a doll! read more

I love love love this place. The food is authentic. The people put their heart into their work. The grocery store is stocked with everything you need to cook amazing Indian food. They have Coffee Crisp bars for goodness sake. The girl at the cash register is slow when it comes to ringing up your food and that seems to be why there is a bit of a line and a wait. But it's worth the wait. read more

The service was fanastic. The salesman, Zen, was extremely welcoming and very helpful. I even went back to have more things framed.

Nancy at the FrameStore is fantastic! Personalized customer service, I was able to relax and make comfortable decisions, that fit my style as well as my budget. I have been going to the FrameStore for over 5 years, as experts they can repair, enhance your projects and turn them into actual works of art! Love them!!! read more

I have had several pieces framed here and have always been very pleased with the quality of the work. I especially appreciate the personal attention and attentive service that keeps me coming back. read more

These guys are fabulous! Great staff and great product! I've worked with both Nancy and Zayn and both are super nice,and make sure your happy with the job before they are done. Been going there for two years! read more

Avoid these frauds at all costs. I took a 3'by 4' large piece of art in to replace the glass. The fake "50% off" coupon was a scam from the start with fake prices partially discounted "automatically" by "the computer" so the inflated price you get already took the discount into consideration. What a shell game. The WORST of it was taking the piece home, starting to mount it on the wall WHEN THE SHODDY CHEAP SUPPORT WIRE BROKE. AS IT FELL, I MIRACULOUSLY AVOIDED DISASTER by catchiNg myself, and the huge, heavy frame before it struck me on the head. When I looked at it in horror and disgust, it had not only snapped, the end was not even secured in place, meaning the snap and my "catch" prevented the entire piece crashing down upon me, shattering glass and ruining a very expensive piece of art. The fact that a presumably reputable art establishment could have such an appalling lack of professionalism with the most basic of art framing to me disqualifies them from the start to even be in business. I wrote the owner, he never responded, certifying their utter disregard for their customers. AVOID THIS STORE. read more

We are recently relocated from London and my wife is a part time photographer. We needed to find a framing store in an attempt to establish a local vendor as my wife was expanding her activities. We were happy to have found The Frame Store in Culver City on Washington blvd as they seemed very professional. Though we were shocked at the price quoted for a very small framing job (original price was over $1000 which was discounted to just over $500 as they were "able to offer good deals this time of year"), we accepted as Maria who waited on us was very convincing that we would be very happy with the job. She told us the framing would be done a week later. That seemed long based on our prior experiences, but we agreed and paid 100% up front. A week later, we had heard nothing. We followed up, and again Maria was very gracious and apologized and said she would follow up and call back. A couple of days later she called and apologized saying that the final job wasn't to their standard as the frame was not matching as to color as the piece parts apparently came from different batches. She said they were re doing it completely because they wanted us to be happy. After checking again a few days later it still wasn't ready which was now over 2 weeks since we had first places the order. We told her we were not happy and didn't understand how such a small job could take so long. She continued to apologize but could not guarantee when we would receive our framed picture. At that point we said we wanted the order canceled and wanted our money back. She said we would have to come into the store with the credit card that we originally used and that she would be there until 7PM. We couldn't get there that evening, but came the next evening and presented the card expecting her to honor her previous commitment to refund our money and return our photo. She proceeded to tell me she could not refund our money as the job was complete. I asked her where it was and she said unfortunately the deliveries only occurred once a day and she expected it the next day. I reminded her that she had told me she would refund our money at which point she asked if I wanted to speak to her boss. I said yes and she tried to call him but only reached his voice mail where she left him a message to call me. I said that would be fine, but I still wanted my money back. At this point she demanded that I leave the store immediately. I have never heard back from the store, they still have my money and my photo. The worst experience in my life!!! read more