Words cannot express how incredibly grateful we are to the Hines - Rinaldi staff in handling the funeral services for our father. Having to plan a funeral while still grieving is one of the hardest things to do. But Ben, our funeral director, could not have been more compassionate and patient. He listened to our every request - big or small and delivered the most beautiful funeral service. His communication skills were unmatched and even on his days off, he would answer any question we had. The life journey display was amazing and really made for a true celebration of life. At the service, Ben, Joe and George were helpful not only in tending to our guests but providing the emotional support we needed. The viewing, mass and cremation were seamless as they took every responsibility out of our hands to allow us to grieve with our loved ones. We could not have asked for a better experience. read more

From the moment we entrusted our father's care to Hines-Rinaldi Funeral Home, we were met with compassion, professionalism, and an attention to detail that exceeded our expectations. MJ, Mr. Stallings, and their entire team took such amazing care of every aspect of the service, allowing our family to focus on honoring our loved one's life and being together. When we saw our father, he looked peaceful and truly like himself--something that brought deep comfort to all of us. The funeral felt more like a celebration of his life than a goodbye, and that's exactly what we hoped for. Every step of the way, MJ and her team treated us with warmth, dignity, and grace. We are so deeply grateful for the love and care they showed not just to our father, but to our entire family. They helped create a beautiful and memorable tribute that we will carry in our hearts forever. Thank you, Hines-Rinaldi, for everything. T. D. read more

Mt family and I worked with Tia Cooper to celebrate the life of my mother. Tia, gently walked us through the process and helped us to create a beautiful service. We appreciated her attention to detail and her kind spirit. read more

I am extremely disappointed with the service I have received. Knowing my husband was going to pass away I was told to make arrangements ahead of time which I did. Once my husband died it took Hines Rinaldi almost 24 hours to get back to me after three phone calls from me. I was told each time that there was no director available and someone would get back to me. I thought the whole point of making arrangements ahead of time was to relieve stress at such a trying time for our family. Since then I was told nothing could be done until everything was paid in full. Emails that were sent to me went to the wrong address. I paid the balance of the bill that they had listed online. I was then told there was an outstanding balance and no death certificate or cremation would take place until it was paid. At this point I don't even know what the balance is and they are once again closed. read more

All around a good experience at a sad time. I worked with Apprentice Funeral Director Timothy Savoy and he was very kind and helpful. We were accommodated as much as possible - one of our requests was to wash, dress, and prepare our loved one's body for a "family moment," and we had the help we needed to make that happen. The cremation took place shortly after, and we received the cremated remains the next day, along with the death certificates. We were pleased with all our interactions and with the respect and dignity afforded us and our loved one. Would absolutely recommend Hines-Rinaldi/Dignity Memorial and would use them again (hopefully not anytime soon!). read more

The Hines-Rinaldi Funeral Home did a phenomenal job with the planning and organizing of my father's Celebration of Life Memorial service. The funeral director, MJ, was extremely professional and helpful from the start. She was very accommodating to my family's wishes and her recommendations. MJ created memorabilia displays that were absolutely phenomenal. She is a very creative person, and it shows in her work and passion for what she does. We had a dinner after the service and the catering service was excellent. MJ was able to work some magic with the caterer in getting the menu we wanted even though it was not on caterer's options. The food was well seasoned and had a great taste. My family received numerous comments on how wonderful this venue and the service turn out. My father would have been pleased. The customer service of the entire staff was second to none. I highly recommend them to anyone who asks. I would rate the overall experience as an A+. Great Job! read more

My Mother recently passed. And after buried my father n 2000. Dealing with Sheana recently has been a total NIGHTMARE SINCE MR. Rhinaldi has sold this location. This place ethics and how they spoked to me is down right disgraced & degrading an ALL THE NEG things I can say. Decided on another place It's cooperate run now!!! read more

This was the second time in a sixteen year span that we have utilized Hines-Rinaldi. Both times we were EXTREMELY impressed at the level of customer care, communication and respect the folks there have for grieving families. My loved one's body was perfectly prepared and dressed. The hair was done perfectly, the clothes immaculate down to the knot on the tie. Because of the"Snowpocolypse", we had to have them do much of the arrangements and everything they did was exactly as we would have chosen. It was like our Funeral Director could read minds, she stayed with us from the wake to the gravesite and as they were preparing the coffin for entombment, she grabbed a handful of roses from the casket spray and handed it out to the family...this is just one example of all the little things that she anticipated throughout our dealings with them. She just seemed to -know- what it was that we needed. Thank you so much team at Hines-Rinaldi-- To readers of this review: I extend condolances for your recent loss. This home will impress you and take very good care of your loved one. read more

We had my mother-in-law's wake and memorial service here. The staff was wonderful and very supportive. They even have the ability to provide a repast on site, eliminating the need for folks to travel to another location. It made life simple for the family; one less thing to do or think about while grieving. read more

In our case, service was so poor we wound up going elsewhere. When my father-in-law died, my wife Susan called Hines-Rinaldi. We had used their services when Susan's mother died, 6 years ago. This time, for whatever reason, their level of service was not only unresponsive, it felt almost deliberately cruel. Susan wanted to have her step-father cremated, as he had wished. She went to Hines-Rinaldi and they began immediately raising objections. There had to be approval by a blood relative, since she was a step-child. However, his only close blood relative lives in Israel and is in poor health. This did not seem to matter. We called an attorney, who found a clear indication in the law that the executor of the estate can authorize a burial or cremation. That did not satisfy Hines-Rinaldi. They maintained their objection and added one or two additional obstacles. Susan then contacted a funeral home near Baltimore, in Pikesville, that was immediately responsive, contacted her step-father's brother in Jerusalem, organized his response so it would be legal, and handled everything in 2 hours. The difference was striking. I don't know what Hines-Rinaldi's problem was, but it didn't lessen, no matter what Susan told them. All they seemed to do was get in the way every turn. All our parents have died, but we would not use them again. I'm glad other people have had good experiences with them. We did not get service from them that felt helpful in any way. Instead, they made an already difficult process frustrating and infuriating. Each time Susan interacted with them, she felt obstructed, not helped or served. read more

Can't begin to express our gratitude to this place for the services rendered for the funeral. Ascia was extremely helpful and walked us through the whole process with compassion and the utmost professionalism. There was never a moment where the "business" side of things interfered with the service which allowed us to focus on the matter at hand. While it was an emotional experience, the service ran smoothly and without a hitch thanks to Ascia. While reviewing a funeral home and recommending one seems a tad odd, when the need arises in the future, we would gladly come here again knowing that Ascia and the staff will take care of our needs in a professional, supportive manner. read more

We worked with Hines Rinaldi after the death of our daughter. They were accommodating and profession. Ascia was our funeral director and she was so supportive and kind. We hope to never need similar services but if we did we would contact Ascia immediately. We could not be more thankful for all their help and support. read more

When tragedy struck my family, the greatest help I could have received was in the form of Ascia Durant. She guided me through the process and helped me support my aunt's teenage son, instead of focusing on the business at hand. She helped us create a respectful and loving service and gave closure to a young man who is missing his mother. Ascia handled the logistics for our non-traditional family situation and never acted surprised. She's an excellent listener and I never had to explain anything twice to her. She took great notes and coordinated with the minister and cemetery for me. Thank you Ascia! read more

BEWARE. Our dear old Dad passed away this month. If you are considering Hines-Rinaldi, read carefully. Some people in the funeral business strum your heartstrings like a harp, and will take advantage of you. At HInes-Rinaldi, the funeral director marches into the room and explains that she's been at this gig for 27 years. She hands us a glossy brochure with all the different funeral packages and prices. The least costly package is fine, we say. Mom is very ill and needs round-the-clock care, and the family is budgeting carefully. We point to the lowest-priced package in the brochure (the packages have names like bronze, silver, platinum, diamond, etc. (I think the "Bronze" is the basic package ~$7,000+) The undertaker doesn't blink. "That basic package is ONLY for a ONE DAY EVENT," she responds. "It does NOT INCLUDE A VIEWING. Just so you know." Silence. "You don't want a wake or viewing for your father?" she prods. We have a Big Fat Greek Family; of course we need a viewing. The next package up costs $10,000+, a full $3,000 more than the basic one. "Adding a viewing costs $3,000?" we ask. "Yes. We need staff to arrange the flowers and to be here." "Wow. THAT IS NOT WHAT WE WERE QUOTED OVER THE PHONE. Suddenly, my husband, who has been studying the brochure, speaks up. "WAIT A MINUTE! Your least-expensive package DOES include a viewing!" He points to the brochure. He is correct. The packages are almost identical, except for casket choice. She grabs the brochure and stares at it. For. A. Long. Time. "I'll have to go confirm this," she says. Is this her first day here? After 27 years in this business, she doesn't know her product line? She marches out of the room and shuts the door. We have no idea where she is---maybe the bathroom? Then she bursts back into the room. "What do you know!" she says. "Our least expensive package DOES include a viewing! WOW! This is only the second time I've looked at this brochure!" Some careful questioning just saved us $3,000. Every item in each package is negotiable, even the guest book. Our basic package's brown-painted metal casket was beautiful. It looked exactly like wood. But we could have saved even more by ordering one from Costco. Funeral directors are legally required to accept caskets purchased from other outlets, and they can't legally charge you a fee for doing so. Call around and get quotes--funeral services are legally required to provide them over the phone. And be firm about what you want if you do go to Hines-Rinaldi. Dad was a decorated World War II veteran, a man of honesty and integrity. He deserved that this final earthly transaction on his behalf be in that same spirit. It was not. read more

My father died last Tuesday, early in the morning. Tuesday afternoon we were calling funeral homes discussing arrangements for a small memorial service and direct cremation. The rep from Hines-RInaldi gave us good information and so we drove to their office. The receptionist was clueless but finally found the rep we spoke with. We were taken by elevator into a cheap salesroom showing caskets, videos, and chintzy keepsakes. In the center of the room was a table, chairs, and a calculator. We reviewed what we had discussed over the phone and the mortuary director said she had to review our needs with her manager. She left for a time and came back and said that though she quoted us one price on the phone that it would be higher because of some forgettable excuse. My mom and wife got very cold as we all realized we had been bait and switched. My mom asked to speak to the woman's manager directly and she went go get him. While the first funeral director was quiet and gentle in her manner, the manager who came out was a slick, subhuman, used car salesman. He jabbed his finger at a brochure saying the new cost was the minimum cost. My mother stayed calm, never looked at his finger and stared at him quietly demanding he give a good reason why one price was given over the phone and now they were giving another. We began with $1300 for a direct cremation and $1,000 for the memorial service. He had moved us to a mandatory package with a floor of $2,600 even though we would not need their package components. We left disgusted. The magnificent service we did go with pulled back the curtain of the funeral business and told us why we were quoted different prices like it was a used car lot. Most funeral parlors, at least in the Maryland area, do 150 "cases" a year and that has to cover their entire operating overhead. While you may get quoted $1300 for a direct cremation, they will bait and switch you to a $2,600 minimum once you're in the door and confined in the sales room. It goes up quickly from there. They really need to hit $6,000 or $8,000 on each family to make it worth their while. You can easily spend more than $25,000 on a funeral. They prey upon you in grief and expect that once you're in the room you'll just cave because it takes so much energy to leave and shop elsewhere. I suggest anywhere other than Hines-Rinaldi. read more

The Hines-Rinaldi Funeral Home did a phenomenal job with the planning and organizing of my mother's Wake, Repast, and Memorial service. The funeral director, Anne Marie was very professional and helpful from the first time we made contact. She was very accommodating to my family's wishes and her recommendations were spot on. There were no surprises and she was upfront and very transparent from the beginning. We also had a Repast following the memorial service at the funeral home and the catering service was excellent. The food was well seasoned and had a great taste. The price was very reasonable and well worth it. The customer service of the entire staff was second to none. I highly recommend them. I would rate the overall experience as an A+. Great service! read more

When my father passed away many years ago, we used Hines-Rinaldi and the service was excellent. Recently, my mother decided to plan ahead for her funeral services and we went to Hines Rinaldi. My family was treated with respect, all of our questions were answered, and my mother was very pleased with the exceptional service she received. The staff was kind and Jamie was very thoughtful and knowledgeable. Hines Rinaldi offers superior service. read more

From my first pre- arrangement meeting with Jamie to making final arrangements with Michele to Wayne coming to pick up my mother after she passed away. The Hines Rinaldi team were kind, caring, thoughtful and first class professionals. The respect shown to my mother was so appreciated. At the funeral the Hines-Rinaldi team made sure the service was beautiful. The Pallbearers were instructed and guided to the grave site. Thank you, Hines-Rinaldi. As we grieve the loss of our mother, our grief is comforted by your class read more

We lost our beloved on December 10th. I called Hines-Rinaldi and set up a meeting the following day. Our daughter took care of the arrangements. I am extremely unhappy with how it was handled and here are the reasons why: 1. The funeral director did not see us all the way through to the funeral. We were not notified of this until after our intake process. 2. The next director we were assigned to was very "matter of fact" and rather cold. She was no where to be found for the funeral. We had to continually look for her. 3. During the wake, we took our guests coats and purses. The staff just stood around (part timers) 4. The temperature in the wake area was very hot. We had to open the doors ourselves and ask for help continually with the temperature If we had to do this again, we would have went with an alternate company. read more

The personal attention and professionalism by Jaimie were admirable. The overall environment was pleasant and comfortable.

A highly ethical and compassionate organization. We are so grateful for their wonderful service, ethical attitude and reasonable pricing. Highly recommended. read more

This review is for Jewish Orthodox funerals only. I don't know how they are with funeral services that they are familiar with, but they are not prepared for this type of service. When contacting them for my father's funeral, it was stressed that we needed this to be an Orthodox funeral which meant that the actual funeral service needed to be done within a couple of days. Before contracting with them, we made sure that they could accommodate this and they said that they could and then the lies began. My father was transported to their funeral home on a Friday and they asked if he needed a shomer to watch the body. We said yes. Saturday, we got a call from the "funeral director". I put this title in quotes, bc if she was really a funeral director, she would have had full authority on a weekend to make decisions. She called and said that there was a problem with having this funeral by Monday (the latest this could be held) because the doctor could not sign off on the papers until Monday. I did the legwork for them (all while dealing with the grief of my father's death) and contacted his doctor who was more than willing to sign off on the papers if they were delivered to his house. Confident that I had solved the problem for them, I called back and asked the FD if all was good and she said..."well...now I have to find out from my supervisor if we can manage the services by Monday". Now mind you, she had said to me that the only thing in the way was this doctor signing off on the papers. That was obviously a lie. She also couldn't tell me when she would hear back from her supervisor because it was a weekend and I quote "some of them might be sleeping in". You can't make this stuff up. On any other day, I might have had the patience for this horrible treatment..but this is a funeral home with no heart and they are not trustworthy. Because we had to make sure this funeral was going to happen by Monday, we contacted another funeral home. Long story short, in a heartbeat they agreed to get this done. They told me that we were the 2nd family in the same week who had dealt with Hines Rinaldi wanting an Orthodox Jewish funeral and the same thing happened to them. We arranged for the transfer of my father and some time later in the day Hines Rinaldi called me back to say they were a go. I told them we were switching and they had put us through hell. As if this was not bad enough, they were still going to charge us for the transport of my father's body even though he was transported there under the guise of being able to deliver services that they had no idea they could deliver. It was lies and then the shomer didn't actually watch my father's body. In fact, he stayed the whole next day not even knowing that my father was gone..but they charged us for that as well. Beware and steer clear if you want a Jewish funeral. read more

Bait and switch and car salesman techniques pretty much sum it up. They tried to charge us $1000 for a funeral procession from the funeral home to the cemetery. Never mind the procession was actually included into the cost, as described in the brochure: they would not acknowledge this. After half an hour of bargaining, with my father-in-law's blood pressure going on, they finally came around they took off that charge with approval of the manager. They also tried to charge us for making a DVD movie: they would refuse to show a slide show (for which you would just plug in a flash drive into a TV), but they would happily make a DVD movie -- for an extra charge, of course. Finally, at the funeral, after an awkward, formal speech, they rushed us away without giving enough time to say good-by. read more

We held our mother-in-law funeral in Hines Rinaldi because of their location and big chapel. Hines has recently finished renovated their chapel and entire facility, which includes a grand piano and 6 TV monitors inside the chapel. I would say that the chapel is the biggest and most beautiful chapel among the funeral homes in the area. Most of the funeral home in the area can sit only 30 to 50 people the most but their chapel holds 175 people. All the staff are very helpful and polite. On Sunday, our funeral director was Katrina and she did an excellent job to make sure everything runs smoothly. Although our program was run late because some guests were late, Katrina was very patience and cooperative. Except for the restrooms, I wish they have more restrooms that we could used because we have over 80 guests so lining up to use them before heading out to the cemetery did used up a lot of time. Lastly, the cost is a little bit too expensive, I wish the price is a little bit lower, but since cost is not a concern for us, we used it for the final goodbye for our 95 years old mother-in-law. If it weren't for the small restrooms and the high price I will give this place a 5 star instead. And I will definitely use this place again in the future. read more

My grandmother passed away yesterday, so we called Hines-Rinaldi this morning to make arrangements. Katrina who answered my mothers call immediately gets down to business, no condolences, no "I'm sorry for your loss". My mother keeps saying, "I don't know... what are my options? Aren't these the types of questions we go over in an in-house meeting?" But Katrina kept pushing her through her checklist. Finally, my poor mother is nearly in tears and says she will call back. We immediately call Collins funeral home which is FAMILY OWNED, and has taken care of our family's losses before. They were kind, courteous, understanding, and helpful. Once we made arrangements with them I called Hines-Rinaldi to let them know we wouldn't be dealing with them since my mother couldn't talk to the cold-hearted Katrina again. When I told her we wouldn't be using their services she responds, "I wish you all the best!" In a very rude, sarcastic tone. I held back but wish I had told her that I hope someone treats her loved ones with the same kindness and courtesy she offered us when they're putting her to rest one day. Disgusting. What a horrid experience. Additionally, upon further research, Katrina is also a certified mortician... if she can't even handle a phone conversation about the deceased with any care, I don't even want to think about how she would handle your loved ones themselves. Sickening. Save your family the heartache and avoid this corporate, money grubbing business. Their prices are unfair as well. read more

I used this company for both my aunt's service two years ago and my grandmother's service. Both times they did a phenomenal job. My grandmother passed two weeks ago and her service last week my family was truly comforted by the support and stand up job the Hines-Rinaldi team did. They were able to offer comfort and support during an extremely trying time. read more

I've been using yelp for years now, and no place has enraged me enough to write a poor review - until now. This is a HORRIBLY insensitive, poorly managed, funeral home. Period. The front office staff is inexcusably incompetent. I am surprised they have the intelligence to even answer the phone. They upsold us at every corner. The case manager will never get back to you if you have a question, but will incessantly call you whenever they have a question - call after call, voicemail after voicemail - several in one day. But will never return your call. They actually schedule their services to overlap - OVER LAP! You will be given a time frame - i.e. 5-8pm - for your service. As a "courtesy", they will let you come an hour earlier to setup etc... but that is entirely rude to the previous service! Conversely, they will extend the same "courtesy" to the previous service, and let them stay an extra hr or so. There is now a two hour overlap that is a "courtesy", but its really to make them seem caring/empathetic, but really is just disrespecting the privacy of two mourning parties. The Bill - MUST be paid in full at the time of booking. Period. This explains their laissez-faire attitude in [NOT] returning your calls. Calls which are VERY important when trying to plan the event. Paperwork and Documents: it took 5 weeks to receive the death certificate. it should only take 10 days. And the only reason it took 5 weeks is because the incompetent front office staff misspelled the name on the death certificate. This only took 2 weeks delay - understandable. The extra 3 weeks delay were because the incompetent front office staff had no idea what they were doing. I called everyday to find out of they received the amended death certificate, to which everyday they replied "no", when in fact they had it at week #2, but just decided wasnt important enough for them to go and check a stupid folder. I had to fly back on week #2 to get the certificates, I flew back week #3 to get the certificates... I flew back again on week #5, and the only reason I left with the certificates was because I refused to leave the premises until someone physically looked for them. SURPRISE! They were ready. Don't even bother trying to get an itemized cost, or even the receipt. Understandably after a funeral, you can misplace your receipt, right? I've called back month after month trying to get a receipt for the funeral because our lawyer needs it, but they NEVER send it. There are SOOO many hoops just to get a copy of the RECEIPT - the original person paying must sign a release. Well, what if 3 people paid for it? Ok all 3 people have to sign a release - fine. They do not email or fax it... they MAIL all documents. I am still waiting for a copy of the receipt to come via mail. Unacceptable in 2013. read more

We have used Hines-Rinaldi twice and they could not have done a better job. They are caring and will spend as much time as you like discussing any and all types of arrangements. And they do it all. They really care. read more

I recently attended a funeral with this company as the funeral representative. It was for a 11 year old child. The casket they put him in looked like it was one step up from a cardboard box, painted white. there was even a big seam at the head and foot of the casket. I was told by the family that this was the only choice offered to them. I feel like they might have ripped the family off. Dont use them in the future. Go with a more reputable firm if you have to make arrangements. read more