Good prices but EXTREMELY UNRELIABLE. Excuses masters! over 2 weeks into the process and still don't have death certificates. NOT RELIABLE and BAD customer service. No communication skill. Poorly run business! read more

Wow. If calling a funeral home for information is a rehearsal for using their services, I got enough from one 2-minute phone call with Rinaldi to know for sure that about the last thing I would ever do is relinquish the body of a loved one to their care. My father is nearing the end of his life. This is my only father nearing the end of his only life. My mother is still alive. All of that is to say, gee, I have never been in a position to call funeral homes and cremation joints to see what happens, how much it costs, how to plan for it. The person who took my call was the most condescending, supercilious, and ... obnoxious ... person I have ever encountered in any service capacity. And we're counting like deli clerks and manicurists here, not PEOPLE WHO ARE DOING THE LAST THING THAT WILL EVER BE DONE TO SOMEONE YOU HAVE LOVED YOUR WHOLE LIFE. I had a few basic questions, and Mr. "Trust Me, I Do This All the Time" had no patience for my questions. What documents do I need? He kept rattling things off and when I said, wait, let me see if I got that, he'd sigh heavily and plow over me and repeat what he'd said, only louder and with more irritation. I actually asked him to be a little more patient with me, a cremation newbie, and he said, "Well, trust me, I do this all the time," which is not the same thing as working with someone who doesn't do this all the time. Incidentally, after I compared what he told me to what I learned from other places in the area, I learned that certificates of cremation, needed for anyone traveling with the cremains, can be photocopied. So Rinaldi's $18 for the first one, $20 for every additional is a scam. So maybe this lettuce wedge I talked to was having a bad day. You know what? Call in sick. Stay home. In some jobs, you don't get to have your bad day. read more

Although having to use the services of a funeral home is never due to a happy occasion, we were relatively satisfied with Rinaldi's Funeral Home. We had to plan a funeral that involved a lot of moving parts due to family traveling from abroad and the owner was patient in waiting for the details to fall into place over our ~5 day start-to-finish interaction (which included responsiveness outside of regular business hours). Circumstance dictated that we add a viewing the hour before the church ceremony less than 24 hours before the funeral and we were able to get this ironed out successfully over a weekend...bravo. The reason for less-than-stellar rating, however, is that we were not told until the evening before a very important aspect: the individuals delivering the deceased will be needing assistance with carrying the casket. Ooops. Thankfully, we happened to have a few tall & strong men on hand and were able to secure several additional people to help last minute but this could have been a major day-of problem. Obviously, the undertaker's staff of 2 would not be able to carry the casket and the family should have been told to plan accordingly ahead of time. In fact, some religions have rules about the family not helping with the coffin and not all funeral events have able-bodied attendees to assist on the fly. Following the ceremony, the funeral's home lead car of the multi-vehicle procession got lost (overshot the cemetry) so the funeral procession had to turn around...awkwardly...blocking traffic. A bit of chaos ensued but was thankfully resolved without too much of a disruption. Understandably, this can happen to anyone but getting appropriate directions (with maybe a dry-run) to the cemetery ahead of time would have been optimal. We received the death certificate promptly from the funeral home, which was helpful in handling various life logistics after the event. I was slightly dismayed, though, that the documents were folded rather than sent in an envelope sized to avoid creases (a minor point, to be sure). We also had some difficulty with the U.S. Postal Service delivering the said death certificate letter (lots of phone calls to USPS on my part) so using a different delivery mechanism (maybe FedEx) should be considered. Overall, Philip Rinaldi's demeanor and business helped us take care of matters during a difficult time. With addressing the couple of details above, all will be well and the establishment can develop a life of its own. read more

I would not hesitate to recommend Philip Rinaldi Funeral Services. From the moment the young lady who came to the nursing care facility to pick up my father's body to the day of the funeral services we were put at ease and the whole process was smooth. Mr. Rinaldi and his staff were caring and on top of everything. We can never fully express our gratitude for making the arrangements such a smooth process during a difficult time! read more

If you have a family member that has passed, NEVER EVER go to this establishment. Speaking with Philip Rinaldi himself after a horrible ordeal with a sudden passing,was the most blood pressure rising experience ever. After calling them out on a DC mistake, he spoke with me aggressively and was so defensive the whole conversation. my father passed 10 yrs ago, and i can still remember the compassion i felt from the funeral home staff from beginning to end. they know my grief and lack of sleep was a result of my sometimes crankiness. They understood, and was patient. Mr.Philip Rinaldi is not that type of man. And they will give you the run around about all the documents they should be providing you. DO NOT GO HERE!!!!!! ALSO, there is a Rinaldi Funeral home and Philip Rinaldi funeral home..The latter is the one im referring to. Ironically, the first one took amazing care of myself and family!!! read more

Very professional and compassionate. Mr. Rinaldi helped make a very stressful time much easier by taking care of many details and being very professional and compassionate throughout. Thank you. read more