I took my son to urgent care and paid the co-pay amount on site. Later, I received a bill for the co-pay amount. I had to make the effort and take the time to place phone calls, send email, and mail documentation, including a redacted credit card statement, to show I had previously paid the bill. Luckily, I caught their error. They had no explanation. The medical care was fine but I'm not returning when I have other options for urgent care. read more

1. Wait time was not long which was great 2 I saw PAC Akbari who just barely look at my sore and instantly said you need to go to the Emergency Room( this is not the first time from her saying that) 3 While I was waiting in the emergency room I saw 3 other people I had seen in the waiting room at urgent care come into the emergency room. 4 The Emergency Department gave me an antibiotic script and said if it worsens to come back in which is what I thought would be the case. This PAC needs to be watched closer and not just send everyone to the emergency room when she could treat herself if see just took the extra time to look at the symptoms read more

Went in for an infection on my foot. Dr.Baktari diagnosed me with a staph infection without running any tests to confirm the presence of bacteria. Saying it would cost too much and take too long.The test was only 50 dollars.I went back three days later claiming no improvement ,only to be pretty much blown off by Dr.Yee. Three days later I was admitted to the E.R. with a massive fungal infection.It took the E.R. 39 seconds to diagnose it as a fungal infection, and prescribe the proper medication.The cost of the test seems pretty trival now. Complete malpractice. Beware. read more

I am from out of state, temporarily living in West Seattle, and needed medical care while away from home. I was a walk-in today at this clinic. I was warmly greeted by a receptionist who politely and promptly took my information, and within minutes I was able to see a physician. Ms. Lisa M. Griffin, ARNP, was thorough in her questions; was caring, attentive, knowledgeable, and kind; and soon I had a diagnosis, a treatment plan, and the prescription that I needed. I had a similar experience when I visited the clinic two years ago -- equally satisfied. Despite some negative reviews, do not be afraid to use this clinic. I found their care exceptional, comparable to the care that I receive at my University medical clinic at home. The CHI Franciscan Urgent Care Center on Fauntleroy is now my "go-to" care provider for routine medical needs while in West Seattle. read more

They were negligent on giving me the care I needed from the get go. I could have died. I was told I had Covid through "snail mail." 6 days later. My RX's were all the wrong RX's all I needed were two just 2 RX's and I'd be well right now 10 days later. No call, no text,no email not even through MyChart. FUC-Fransican Urgent Care should have follow through after they knew. I called but could never get through not even to leave a message. This is supposed to be a 24/7 clinic correct? I asked her why wasn't I told sooner like they had told me on Monday I'd know? I find out Friday 5 days later. I asked why? All they could say was "I don't know?" I ask for paxlovid and they say no because it's too late. But I'm still sick all they could give me is a cough RX. In the mean time I'm still sick going on. 12 days today. It's insane. I get to see my real Dr. for a f/u after a this mess. read more

The staff is actually very nice when you are physically there! And I haven't had to do long waits. My only complaint is they absolutely never answer the phone, so good luck with that. You have a better chance getting any billing or records question answered in person. read more

They did not have a long wait to see a doctor. They were able to diagnose me quickly and called in my prescriptions so that they were ready on my way home from the visit. I was in and out in less than an hour. Very supportive and attentive to my needs. read more

Was told after my visit I had an avulsion fracture. Learned that they gave me the wrong diagnosis when I went to VM for follow up care. Not only that they failed to inform me I was to get a repeat xray 10-14 days later. Going to a hand surgeon now several weeks later because my finger is still as swollen as when it was injured. read more

Walk in only: no appointment needed, great. Wait time on a weekend: 45 minutes (ish). Not bad. Seen by the physician, and the medical assistant promptly. Both had good bedside manner. LOTS of room for improvement: 1. being asked at the front desk why you're there is a big invasion of privacy. Don't ask patients what their medical complaint is in a room full of other people. 2. When you come in the room for an exam, show the patient that you're doing hand hygiene. If they don't see it, they don't know if you did it. Same on the way out. 3. Spend more than 4 minutes with your patient (especially when there's no one in the waiting area). I timed it. When your patient has special needs or difficulty communicating, take the parent seriously and don't diminish their knowledge of their own child. 4. If your patient does have a communication deficit, ask the parent how the child expresses pain, discomfort, etc. and definitely don't tell the parent that their child is not in pain. Rule #1 of pediatrics: the parent is the expert on their child. Yikes. Overall: left feeling super unimpressed by the care of the provider. Were they kind? Sure. Were they clinically appropriate? Yes. Did they adequately assess and diagnose the child: definitely not. read more

This clinic is a joke!!! They don't do anything but collect money on patients they don't see. May as well get a lawyer for incompetence and negligence best to go elsewhere for care. A negative 10 dead stars read more

Called Franciscan care about coved testing they charge between 150 -300 the drug stores are free! That is outrageous! read more

I'm still trying to pay my bill. I received a text with code, I already have an account. Twice actually. I can't get in. I asked for information to be emailed to me in case I forgot my username. Still nothing sent. I tried setting up a new account with the activation code, invalid. I tried calling and no answer. I won't be going back here. I haven't seen the cost of this bill yet. read more

Let's go ahead and change the name to eventually care. The front staff seems to have no ability to have some sympathy. A patient in the waiting room helped me get a wheelchair after I came in on the shoulders of my friend after I'd severely sprained my ankle. The reception barely looked up at me. I suggest taking the Uber to the hospital ER where they actually care. read more

Incredibly rude front desk staff. I called ahead at 4pm to see whether they could fit me in, since I would have to bike down there, and was told "absolutely, no problems whatsoever." I arrived 15 minutes later and they had a sign up saying "we are not accepting patients today." I get that sometimes a bunch of people come in unexpectedly, but there were only three people in the waiting room and they're open until 8pm. When the front desk person finally came back to the desk, she was rude, dismissive, and sarcastic. I said I was surprised because just 15 minutes prior she had told me to come down and there would be no problem to getting me in. She didn't apologize and just said "we're a walk-in clinic." She said I could bike to Burien to see if I could get in there, or come back the next day and wait. I asked to speak to a supervisor and she said "no one is here" and then disappeared into a back room and closed the door. One of the medical staff came out and heard our conversation, but did not say a thing. Avoid. read more

The story has officially gotten worse. Got the bill and it was about $500 and they did nothing for us. Plus...it is very difficult to pay. You have to sign up for an account and the activation code they sent expires. I cannot emphasize enough how much you should avoid this business. read more

This place should not be called URGENT care! Nothing urgent about their operation. They either lack capacity on staff or room to attend to folks that walk in through the door. How can one be made to wait for close to 3 hours? Ridiculous! read more

I've had good luck here. I'm welcomed when I come in. The foyer is bright and airy. I'm typically attended to in a short amount of time. Doctors, nurses, and technicians have all been great. They send prescriptions to my regular pharmacy and doctor referrals when needed. The only negatives would be parking and privacy at the checkin counter. If you have to tell the receptionist that you have discombobulation of your medial flexoid, everyone in the foyer will likely know. But maybe you're cool with that? read more

Had an urgent care situation and saw this urgent care was open based on their website. We went to the building and no one was there, except a sign on the door saying they no longer are in business. why didn't a large hospital like Franciscan list that an urgent care office they run is no longer open on their main website? bad practice and negligence... read more

I was told to come in and i told them i have a cough. When I come in they refuse to see me. Worst people ever. Who refuses care to sick people??? read more

Franciscan Urgent Care - Front of the place - Urgent Care Near Me - Seattle, Washington

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I took one star because of the wait time ( shorter than an ER tho) and the receptionist being efficient but not real personable. I was seen by a caring doc and the assistant was patient with me when I blew mucous all over her while she was trying to get a swab. read more

Why post that you're open on Sunday's when it's not true! Wasting peoples money and time who travel to this location for healthcare.

Only go here if you're already dead - and even then, only if it is a last resort. I went for a fairly routine visit following a foot injury, which lead to 8 months or administrative hell. I paid for all treatment promptly (via my insurance, which correctly issued checks), then was chased for payments every month - despite sending proof that they had received and cashed those checks. The people at the 'business end' of this healthcare provider seems as though it's a side-hustle for another job. They show complete disrespect for the customer and rarely have any idea about what is happening. The treatment was just ok, but everything beyond that was an absolute disgrace (update: this has now been sent to a collections agency and impacted my Credit history). Avoid at all costs. read more

They've moved to a new location and the jokers who used to staff Prompt Care moved onto other reality programming. The clinic in its present iteration has actually been quite good to me. Karen Amin, ARNP, is exactly the kind of person who belongs in health care: competent, compassionate, and knowledgeable. My wife was disappointed that Karen couldn't be her primary healthcare provider. The front desk staff member is quite decent and pleasant as well, which is quite an unfamiliar yet welcome feature of the clinic. read more

This urgent care is supposed to be first come first serve. I have an active infection which needed attention. 2 patients showed up after me but got roomed before before me so my 45 minute wait turned into an hour wait. One patient with a nose bleed and one walky talky. How they decide importance or who is seen next unknown, but super Unprofessional and they do not follow the first come first serve rule, just whatever they feel. Almost felt just because I am healthy standing adult my infection/Symptoms meant nothing. read more

Closed with no explanation when the hours listed on their website and their front door indicated they should have been open. No sign on the door explaining why they were closed, but the lights where off and the door was locked. Called and no answer, voicemail box was full. While I standing there trying to figure out a plan B, 2 other people walked up trying to go there. Very frustrating from an urgent care location and very unprofessional. read more

DO NOT GO HERE. I went to CityMD for my flu and TDAP shot and it ended up costing me $300, even after I called to make sure my insurance covered everything. After talking with multiple staff and managers, no on was helpful. NO ONE! I ended up having to pay all that money. read more

I brought in my wife and the receptionist was extremely rude!! She wanted me to stand outside instead of the waiting room because I wasn't a patient despite the fact that there were other people accompanying patients. She told me it was because of COVID-19 which is now being used as an excuse for everything!! I informed her that I was fully vaccinated and showed her my vaccination card and yet she continues her rudeness and tells me how I don't understand that we are in a pandemic!! Worst service ever and bad reputation for the clinic and it's doctors. I had to stand outside in the cold for an hour because of a rude and uneducated receptionist that knows nothing about customer service!! Don't recommend this place at all. read more

Oh, where to begin. In an absolute pinch, with little or no other options, I would recommend CityMD. However, outside of an absolute emergency, I would see another provider. I didn't think the staff was incredibly helpful. Additionally, they don't provide the ability to refill a prescription they may write. As a result, if you liked what they recommended, you'll have to see another doctor to get a refill anyway. With that being said, if possible, you might as well see someone else first. Overall, not a horrible experience. However, not pleasant enough to recommend to someone looking for quality care and follow-up. read more

have seen multiple people at this location. They have forced medication on me, sent me to the ER when it was unnecessary, and in general have made very simple mistakes many times that have caused me no ever to return here again. their intercommunication between doctors, nurses and staff is horrendous i'm going to zoomcare a block away now. they're much better. read more

I was sadly just diagnosed with h1n1 flu a few days ago at an ER and since I really don't ever go to or have a clinic or a Doctor and I felt as if I was getting worse as for my cough and gave this place a try, though I was a bit apprehensive, not wanting to return to the ER and perhaps wait and wait and wait, I decided to go here. Opened on a Sunday, how lovely. The physician who treated me though I'm not the best at remembering a name when so sick, He is truly a beautiful soul who seemed to genuinely listen to my needs as well as thoughts on a course of the best treatments for my worsening cough and flu. Most importantly I was there and out within 10 15 minutes with prescriptions in hand. I can't rate this place highly enough. I highly recommend this place if you just want to avoid the hassle, mess and headache of other places. I'd almost wish to make these folks my primary care. Cost was more than worth the visit, very affordable, I think. I'm so thankful for this place. Meds have been started and I'm actually feeling much better to my surprise. I just ate something for the first time in 3 days. Thanks for the outstanding care that you treated my sick self with today, this afternoon. Wow Thank you, to you most wonderful people at CITY MD! Much appreciated Don't hesitate to try this place if you need convenient and have $150 for a super quick visit and actual CARE,, Plus they were super sweet and gave me a coupon to use for my prescriptions and those were very affordable for me. AMAZING JOB!!! CityMD West Seattle! UPDATE: September 27, 2019 I've since been diagnosed with an autoimmune disease and at times I'm very sick with a condition Thyroid Storm that I'm now able to recognize when it starts to happen as part of this disease and I was having a bad day yesterday, a very bad day and having a thyroid crisis and was very sick, with a temp and very fast heart rate, and decided to rush on over to West Seattle CityMD to avoid the hassle of going to an emergency room and was treated promptly and with real care and was given everything that I had requested to best treat my situation, an iv drip with electrolytes which is all you can do to treat my condition and bring things under control as well as blood work that they called me with the results shortly after I got home, and a couple of prescriptions. They left me alone in a comfortable dark room with a nice cold Gatorade and let me chill out and nap awhile and monitored me until I felt much better before having me leave. These people actually cared for me during a potentially life threatening situation that was going on with me at the time. I don't have anything to compare this clinic to going by the bad reviews. This place has came through for me twice now with top notch care. I'll continue to go back anytime that I find myself in an urgent medical need. I absolutely recommend this place. Love you, CityMD! read more

Franciscan Urgent Care - An iv that I requested. - Urgent Care Near Me - Seattle, Washington

I went to this clinic today and was very impressed with the care and services. Dr. Joseph Passanante "bedside" manner was perfect and Ian was kind and knowledgeable. I was in Seattle from out of town and the service was quick and attentive. By the afternoon I was feeling much better. I highly recommend this facility for urgent care. Thank you CityMD. read more

I would actually give this place 5 stars if it weren't for one employee who turned the entire experience into a nightmare. Friendly advice to anyone who decides to head in: please avoid Charles Miller. I am not sure if he is a nurse or a technician. All I know is that he has the most repulsive bedside manners of any professional I've ever met. I took my mother in as her translator. My mother speaks English, but I wanted to be there in case there were technical terms that she wasn't familiar with. Charles Miller took my mother's X-rays, and from the moment we walked in, he crooked his finger at us, the way you would at a dog. When he took the X-rays, he did not even give me half a second to translate his instructions. Instead, he put his hands on my mother without any warning or any permission, and he forcibly moved her whichever way he wanted her to. When she would hesitate, he raised his voice and enunciated his words in a stereotypical "they don't understand so let me yell the words slowly" way. It deeply upset my mother and made her feel violated and ashamed. I am not sure if Charles Miller does not like sick people or if he does not like people who are not as fluent in English as he is. Whatever the case, he made my mother cry on the way home after the visit. Everyone else at the clinic was great. Normally, it would have been a five star experience, but Charles Miller alone made the entire ordeal into a zero star avoid-at-all-costs one. read more

Took my husband in this morning for what we thought was food poisoning. Had been dizzy, nauseous and bloated for 2 days. All morning we had been trying for hours to get a doc appt but nobody could give us an appt today. Finally the fabulous lady at Bartell urgent care sent us here. Great clean efficient place. Paperwork took us 5 mins and we may have waited 10 mins. After listening to my husbands symptoms the doc right away diagnosed it as an inner ear problem and not food poisoning. Gave him a dose of anti nausea medicine to start with. This was around 11am. By noon my husband - who had not been able to even look at food for 24 hours - was hungry and asking for food! It's now almost 6pm and he feels great. Very comforting to know this place exists close by. Terrific staff and doctor. read more

I had to take my one year old in as she had some kind of stomach bug. I'm usually wary of urgent care places because I havent had the best experience with many in the past-- so today was a huge game changer. We had doctor Bai, who did an amazing job of explaining everything that was going on. He was very reassuring and helpful, and he also was confident in his approach when examining my one year old-- which is a rarity unless you're at a pediatric clinic. read more

Their expediency is unparalleled. However, I was misdiagnosed and had to return, correct the doctor for the proper prescription, and ultimately pay for both visits. When I called them, they promised to open an investigation and get back to me - something they never followed through on. Reading other comments, seeing that I am not the first to have been misdiagnosed (over a common bacterial infection, mind you), I am not convinced this company is doing anything to rectify their behavior. read more

Travel is hard enough but getting sick when traveling stinks! Actually it was my back, but even so, I didn't want to slow down and sit in an urgent care. Enter City MD in West Seattle! I was greeted kindly and efficiently, seen by medical staff immediately and on my way feeling better in no time. I highly recommend City MD for your aches and pains! read more

I went to this location last week when I fractured my finger. Everyone was so caring, helpful, thoughtful, genuine. Practically no wait time, super clean facility and they were very upfront about what was happening. I will definitely go here again, and tell everyone I know about my experience. Thank you!! UPDATE: I went back to this location yesterday (2/13) to get my finger looked at. Different doctor, same great experience! Special shout out to Dr. White, Dr. O'Sullivan, and Hannah! read more

Was seen twice in December for what I thought was the cold from hell - well, turns out it had developed into a nasty sinus infection. I waited a short period of time (and I was even there on the weekend) before moving to an exam room. I was interviewed by a very competent med assistant before the Dr came in to examine my lungs and swab (check for strep). I was given great antibiotics. Symptoms returned after five days, so I returned. Got the same doc who explained the antibiotics were still working. I'm certain she explained this the first time, I was just too sick and too impatient to hear her. She told me to go get some OTC Sudafed, take it early each day, and enjoy my holiday. She was right. Both visits were easy and prompt. All of my concerns were addressed. read more

I called at 8:30 am to ask if they took appointments and they said no, I asked what their average wartimes look like and they say I should come in now. I told them that isn't an option for me and asked again what their wait times usually look like and they told me I should come in now. The lady I spoke to was very short with me and never answered my question. Not helpful at all don't bother read more

Worst clinic ever. Do not go here or at least do not go see Dr. Sarah White. My sister went in for flu like symptoms. Fever, body aches, cough. Doctor prescribed her Flonase and a z pac. The diagnosis was even documented as viral syndrome on paper. We all know antibiotics don't kill a virus!! After trying these meds to no avail we called cityMD and despite them having all her symptoms on paper they refused to prescribe the appropriate meds and instead said she must come in for X-rays. They just want more money. Sad thing is this doctor doesn't know what she is prescribing. Just because someone has a sniffling nose does not mean they have the allergies. read more