Tamara is my new favorite person!…read more I had an 8:15 appointment since I was fasting and wanted to go early and was seen around 8:22. She apologized and let me know she was the only one working that day. She also let the walk ins know that they might have a wait since she was the only one in office, and let them know a few other locations close by. I asked if I could lay down since I'm very afraid of needles and she was happy to oblige. After seeing that I was really nervous and that my veins weren't showing a ton, she let me know she would use a small butterfly needle and that I would barely feel it. Usually I get super nauseous but I barely noticed the needle. In the past, other nurses have had to move the needle around a lot or poke twice which makes me really sick, but she was in immediately. It was also SO FAST! I've had my blood drawn probably 100 times in my life and this was the quickest and easiest. If every blood draw were like this I probably wouldn't have any needle phobia. Such an amazing woman and impeccable care. Next time I need to go in for blood work I will call ahead and make sure she is working. Truly exceptional!

Went for my appointment this morning and it is dark and locked. They sent a reminder yesterday but…read morethere is no one there today. No sign on the door, nothing.

I got my blood drawn today 4/15/2026 and noticed the arm rest where you get your blood drawn had a…read morepatients blood on it. it clearly was not cleaned after the last patient. I had to warn the lab technician to wipe it down. Very unsanitary and unsafe!

I have fairly severe phobia of blood draws. I become incredibly anxious, unable to keep my arm…read morestraight, my heart races and sometimes my vein collapses. Today, I let the phlebotomist know about my anxiety. She gave me a trained look, clocked my panic and suggested we go in another room where I could lie back while another employee distracted me with conversation. The stick was in the first try with minimal pain. she had those vials switched out so fast, four were filled before my brain had time to spiral. This is not my only good experience here. Last year I had another phlebotomist who very kindly calmed my irrational fear and worked with the same level of professionalism. This is the location to visit if you have blood draw anxiety! They will get it done quickly and compassionately.

Evergreen Laboratory Services uses billing practices from the 1970's. They will not provide summary…read morestatements of services, only statements for each visit, so be very careful if you make the mistake of having lab workups done on different days for different doctors. They will send you to Collections for a small statement, even if you have paid several large ones in the meantime. As with many aspects of Evergreen, the Phlebotomists and Physicians are exceptional, but the administration and support is the worst I have ever experienced.

Best phlebotomist ever! Quick in and out during the week and my labs were done same day!read more

Megan is literally the sweetest thing ever. She gets you in and out in about 10 min. I had a great…read moreexperience and she's really awesome at taking your blood as well

I took my newborn baby here for his PKU (heel stick) test 10 days after birth, as instructed by the…read morehospital. The tech squeezed plenty of blood out of my boy's heel, so much so that blood was all over his foot and our car seat after I put him back in it. Low and behold, I get a call from his Pediatrician today saying the test was inconclusive due to "inadequate amount of blood" drawn. Are you kidding me ?! There was so much blood! What is with these people? This test is extremely important to have done at 7-10 days after the first test to test for a preventable disorder that causes retardation. So yes, I'm very upset.

Took my 9 month old in for a simple blood draw last week, it was anything but. The tech said they…read morecan draw via the needle I said she had recently had it drawn via the foot cut method to which there were no complaints and the tech said they like to make it as easy on the patient as they can. I asked the tech if she had done this before on an infant and she said she had so I didn't feel it was necessary to tell a tech how to do her job. In hindsight tech is an overstatement. She squeezed the foot too hard and wasn't capturing the blood fast enough, was clearly frustrated and hurried, at this point she was unable to capture most of the blood and spilled plenty all over the floor, my leg, bc i was holding my baby, and the sani pad. If she were competent with her job all the blood lost would have certainly provided enough sample to test. Next, she insisted that i stand up to hold my baby facing me, which she said was a proven method to draw the blood more efficiently. So as I'm standing there holding the baby and watching her not capture most of the blood dripping on the floor she tells me the blood has coagulated and that I might have to come back, but ASSURED me they would let me know if that were the case by the next business day. Of course she lied, PAC LAB never got back to me so when I follow up with the baby's child care provider the report they received was that the parent refused to have the needle draw and the recommendation was to return. I think witnessing the blood bath that ensued as a result of the PAC LAB techs inability to perform a simple blood draw is enough to prevent me from ever going back there much more so than their failure to follow up and mislead the Dr. So PLEASE if you have to take your child to these jokers ask more questions than I did.

Lots of people waiting. Very slow progress. Bring a book. It's like visiting the DoL/DMV.read more

The staff is lovely but the system is completely broken. Cant get an appointment for more than a…read moremonth in the morning when the test is required. Then the website went down. Tried waiting after fasting for 24 hours as a drop in. 4 hours listening to Quest ads on repeat in the lobby how Quest is EASY AND CONVENIENT. BRING EARPLUGS!!!!! If they really wanted to annoy everyone this is the way to do it. Avoid this corporation at all costs!!!

Horribly judgmental and rude Doctors and staff. Wow... go anywhere else for all services.read more

This place is onsite at Evergreen Hospital and abhorrently packed with customers awaiting to be…read moretaken back by the technician. In addition, the woman who I suppose was checking people in (even though all you had to do was write your name down on a sheet) was lacking professionalism when patients, including myself, went to ask her how much longer the wait would be. I recognize that there are other offsite laboratories where one can have blood drawn and that this location likely gets a lot of patients because they ARE at the hospital. Knowing those things, I would like to believe that the hospital and PacLab could work together to expedite patients. Lastly, there are seats to wait...yet the place is so jam-packed with patients, many people had to stand, including mothers with babies and elderly. The tension in the room could be felt the moment you walked in the door.

I can't believe how bad the reviews are. The staff are working like crazy as they are constantly…read morebusy. And they have to deal with the most impatient people I have ever witnessed. So thank you so much to the staff, you all are wonderful! I sadly forgot the names of the kind women who worked with me on 2 different occasions. I booked ahead both times and was even able to cancel and reschedule my appointments a couple of times with ease. I'm not sure why there are so many negative reviews when this is a very popular area, so wait times are to be EXPECTED. I enjoyed coming here much more than a DR's office. I had so much blood drawn and I was pretty anxious about it but both phlebotomists were so kind and friendly that it made for such a wonderful experience. Also, book your stuff ahead. Don't do walk ins. And have some patience!

Dropped off testing vials at the Bellevue, WA location last week. Three vials were involved, with…read morethe instructions precisely followed. Two days later, they came back and told my doctor that they couldn't process it because the files were not labeled correctly. That was a lie... They were labeled exactly as directed. A day later they came back and said that they found them, but couldn't process the vials because they didn't have enough specimen in each of the vials. Another lie. The files were filled exactly according to the instructions. Unreliable, unprofessional and untrustworthy.

Nobody wants to get their blood drawn, but this is a really efficient operation. You can fill out…read moreinformation in advance and then get called when they are ready for you. When they are ready, they verify you and then take you into a back room. The technician who worked on me was great, you can see he had a lot of experience. I was in an out quickly, with the results the next day. Overall, I was very pleased.

Worst staffs, very rude. Talk rudely with patients, half…read moreefficient than other locations.

Don't even bother. They're massively overbooked and unless you book 3+ months out you can't get a…read morestandard check-up or well-child visit with your actual doctor. I've taken my children here since they were born and it's horrible. The doctors are fine. Everything else is trash.

Love the attention given from the friendly staff. I highly recommend this location. Quick no rush…read moreon time, helpful great service, quality care given. I'm pleased.