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    Franco Oriental Rugs

    5.0 (4 reviews)
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    2 years ago

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    Victor F.

    Thank you for your support, is my pleasure to work with you

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    3 years ago

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    5 years ago

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    10 years ago

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    Our Boat House

    Our Boat House

    3.4(29 reviews)
    5.9 mi
    $$

    We ordered from them online. Highly recommend you don't make the same mistake…read more They forced delivery of a highly damaged, 2K+ trunk on us even AFTER we initially refused delivery, stopped the credit card charge and told Karen (owner) over the phone we would not accept the trunk. Trunk arrived in a CARDBOARD box with holes in it. Karen refused to listen. Had Estes re-deliver the trunk the next day. We arrived when they were leaving. They saw us bike up to the house but still left despite trying to flag them down. We opened the box with the holes in it and were not shocked to find a highly damaged trunk. See pics on Houzz review. Karen is very rude, deceptive and we highly recommend not purchasing anything from them online. Buyer beware.

    i ordered over $40,000 worth or product. beds ,chairs, chaise loungers, rugs, cabinets., pendants…read more i notified upon delivery karen the owner the slipcovers to the beds did not fit. too much fabric photos were sent. she will not resolve the problem and im stuck with having to put out more money of my own to fix the issues . i have bar stools rattan pulling apart, cabinet shelves warped, cabinet doors wont latch pendants too large for the island in kitchen and gold paint peeling off them as well. i have a wood table ordered in dec. still not recd. put a charge back to her on my credit card only few days before my 6 month time period was to expire. turns out table was never ordered. had to chase month of march , april and now may only to be told it will arrive every month delayed one month after another. turns out it was never ordered.!!! she never intended on producing the table. to find out what she acutally intended on doing was attempting to apply my money i pd for the table for bogus shp charges that she was not transparent about and sent an invoice for a bogus amount that reflected none of the specific items ordered either. just a bogus one $ amt invoice. who knows where tht number came from ?? i told her my table purchase was for the table and nothing else. it was purchased in full pmt dec 18. told march delivery approx first to second week. here it is may now. no table. she wants to use my table money to pay for bogus shp costs when she will not reconcile with me and find resolution to fix the defective products i have recd. . she has stuck with me with defective products. all listed above in this memo review. she banters in long text messages and will not offer one bit of resolve for any thing. nothing. she has threatened me as well . beware of buying from her. she operates out of her house. is currently in some legal battle with her sister in law that also has to do with her business apparently. she shared this with me direclty on a call months ago. i have delayed sending these reviews out in hopes she would get the slip covers fixed so they fit properly and or replaced. along with other defective items. i have a hot mess left to deal with as she provides zero customer service. also adding to this the table that i still dont have and have done a charge back on my credit card so i dont lose this money. she nor anyone on website bothered to notify of further delays regarding this table. i had to chase the issue down each month. only to be told it would delay another month. with no window time frame. just a month to month . not acceptable in my book. she will not apply my funds she has recd for a table never delivered to whatever she chooses outside of the table itself. the game as i see it : she was trying to push the time frame into me not being able to dispute the charge. , going past 6 months. as it is i was just a few days prior to that time frame expiring on me! she never ordered the table. only invoiced me for it . thats the truth of the matter here. using it to cover expenses for other things outside of what i actually pd for and did not receive. its deceiving , underhanded and dishonest as i see it in my opinion. she never produced actual shp costs from the respective companies. only sent a lump sum invoice number she pulled out of a hat. i asked for option of two resolutions. have defective itmes picked up. and retd and cashiers ck to me for what i paid. as i cant trust once she would pick them up. id be out the money as well. or have the issues fixed. repaired. , the slipcovers refit or remade to fit the beds properly. she will do neither. has not attempted for over 2 months to reach out. do anything for me for resolve of any kind as well! only did she start in may 4 bantering and threatening me on text messages when i told her i was doing a charge back for the table never recd. my credit card company has issued a credit and i have sent in a detailed form concerning this. its really bad what i have epxerienced here overall. she has done nothing but invoice and collect money. she does not back up customer satisfaction on any level whatsoever. if product is damaged. defective or ill fitting its customers problem. and she does nothing. she can banter in texting. exhausting for me. i told her the issues. offered two acceptable resolutions. yet she offers nothing. and goes silent at this point. she did threaten me however in the course of here texts. and i was very very clear the table not recd will be a charge back to her and has nothing to do with anything else. i see clearly now all she did was collect more money from me in dec and held it in her account for whatever she wanted . not going to happen. i got the dispute it in time thank god

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    Franco Oriental Rugs - rugs - Updated June 2026

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