Couldn't even hire them. They have a confusing and rushed onboarding process where - get this -…read moreYOU supply a description of what you need - and THEY give you a quote that DOES NOT include what you asked for. Then they give you add-ons - for extra fees - for things that were in the original request - a request that was created using THEIR FORM! Here we are chatting and I'm on the verge of hiring them - and they have no self-awareness - no understanding of what it's like to communicate with their confusion machine. If there's confusion in the sales process, there will certainly be confusion once they land in my home. Yelp provides this form and then relays it to the vendor - and it's evident in the job chat. Very confusing that a company wouldn't know how Yelp works when they use it regularly for their business.

To quote 'Guy', this company loves honest reviews. Even if my review is 1 star it will still give…read morethem volume and flow. So here is my honest review: You would be better served using another company that operates with honesty and integrity! Filled out the project request for a move in/move out cleaning service on Yelp and listed the MAX number of bedrooms and bathrooms (4 or more) allowed on the survey. Photo included. I received an estimated quote (NO specifics were provided with the quote) and a follow up message asking if I needed appliances cleaned.  I specified the number of appliances and confirmed the date and time for service. The day of service I received a message with a higher than estimated cost (no cost breakdown was provided) and instructions to prepay. Towards the end of the service, I received a call asking me to check the work that had been completed and see if I needed anything else. It was at this time that I noticed one of the appliances that I had put in my original request (I showed the cleaners my text and later sent a screenshot to the company) was not completed. As the team was taking care of this, I started receiving messages from someone named 'Guy'. Guy tells me that I have to pay more for the additional appliance. Since I already paid more than the estimated quote, I didn't agree with this.  Then Guy tells me that my estimated quote was for a 4/4 bed/bath home followed by a screenshot of my Zillow home estimate showing 4 beds and 5 baths. When I put my information into YELP I put in the max bed/baths allowed. I reiterated this during our phone call. Now if the company's practice is to pull up Zillow home estimates, this should have been done BEFORE you sent me the amount due on the morning of service. PERIOD! YOU should have specified the number of beds/baths the estimated quote covered which would have given ME the opportunity to correct it if needed. This should not be used as an EXTORTION tactic to get more money at the end. Nor should this be used as an attempt to appear as though you gave me some kind of concession on the service. Nothing I've said in this review is inaccurate. Use the same approach you use with scammers when they try to 'continue the conversation' and keep you texting or on a call. Hang up and block. Overall, bad business practices. Hope this helps!

Ali and her crew just left my home, after spending 7 hours deep cleaning. The price was fair, and…read morethey earned a $300 tip for doing such an outstanding job. I have zero domestic skills, so they had a huge job to do today. I'm amazed by my shiny kitchen, the floors, the windows... everything is beautiful. Huge thanks, Ali! I'll hire you again soon.

Unprofessional! Never provides consistent day of week or…read moretime of day for cleanings. Last minute communication on when they can be there which doesn't work for most people's busy life's. Cleaning is very average as well. Owner is argumentative when called out on last minute scheduling on their part. I had the same cleaning service for over 20 years and never had these issues. Wouldn't recommend.

Ben and his team, Listen to my concerns and the second time…read morearound things were addressed. Customer Service from this team and persistence to make things right paid off. I'm glad I gave them a second chance.

Heidi did a deep clean on our house and was extremely thorough. She asked specific questions when…read moreshe first arrived and made sure that we were satisfied upon completion. Ben, who scheduled the service, was also great to work with.

I'm not expert when it comes to cleaning, but I do recognize when someone goes above and beyond to…read moreensure what they are doing is done right and pride it taken in the quality of work they do. I wanted to take the time extra time and show my appreciate to Denver Cleaning Service they did an excellent job cleaning one of rentals. They did exactly what they agreed to do on time and within budget, can't ask for more. I guess that's also why the A+ rating with the BBB: https://www.bbb.org/us/co/denver/profile/cleaning-services/denver-cleaning-service-company-0885-90248071 Will defiantly being using there service again and would recommend them. Thanks Again

We used this cleaning company for nearly two years, across two different homes. In the beginning,…read morethe service was solid and consistent, which is why we stayed with them for so long. Unfortunately, over the last six months or so, the quality declined noticeably and steadily. I raised concerns multiple times and asked for specific notes to be added to our account so that the cleaners knew where to pay attention, but despite those efforts, the issues continued and in some cases worsened. It included simple things like the TV console and desks not even being dusted to fully missing cleaning entire rooms. At that point, it became clear the problems weren't being effectively addressed. On the positive side, Andrea, the coordinator, was always very kind and responsive, and the pricing was reasonable. However, consistent quality is key with a cleaning service, and that ultimately fell short. Because of this, I wouldn't recommend the company.

Always excellent in all aspects . Clothes nicely folded and placed in logical order. Can remove…read moreclothes from bags and placed in draw's. All very easy and convenient

Showed up on time, did a tremendous job, and was very reasonable. What else can you ask for?read more

I highly recommend this cleaning company, they did a great job on my property. I will definitely be…read moreusing them in the future.

From the owner: We have over 18 years experience cleaning houses and businesses. We have been voted Neighborhood's…read morebest for the last three years on next door.

Very responsive which I really appreciated! The cleaners worked really fast too. They did a good…read morejob, I would definitely recommend them especially considering they were not as expensive as other cleaners I had talked with about the job. Thanks Juan and your team for the good job and timely responses!

Cleaning Pros was hired to deep clean selected areas of my home - BATHROOMS (3) including "dusting"…read moreperimeter of room near ceiling, fixtures, and floor, wiping down baseboards (not just dusting) and wipe down shelves of 5 CLOSETS, deep clean of KITCHEN cabinets (vacuum and wipe down interior; clean exterior, pantry, oven, refrigerator interior), and ENTRY tile. With new carpeting and hardwood floors, the cleaners were specifically instructed not to clean those types of flooring. What they did do is vacuum some of the newly carpeted rooms and mop the hardwood floor, even though they were told not to do that. Clean ceiling fans by waving a duster at them and dislodged a ceiling fixture which they conveniently pretended not to notice or mention. What they didn't do was actually clean some of the baseboards, missed at least 25% of the interior of kitchen cabinets, missed the downstairs cabinets, and were packed up and ready to go. I had to wave them down as they were getting into their very nice, new(er) SUV and have them clean the oven, as agreed with scheduler. In spite of being told the lead cleaner was 80% proficient in English, there was definitely a language barrier that affected the ability to understand what their instructions were. Just nodded and said yes and did what they wanted. What they did do well was cleaning the refrigerator, the washer, the oven (it was a mess), cooktop, and the bathroom (less the baseboards and ceiling area "dusting"), and scraped something off the kitchen floor (I still don't know what it was). They did arrive on time and wore shoe protectors, which was greatly appreciated. I spot checked and found a couple items which they addressed. All in all, I've had to re-clean many of the areas they were tasked to do (kitchen cabinets, downstairs cabinets, dusting near ceiling, downstairs flooring). What I didn't do was check 100% of the work. They were tipped which I now regret as I find more things not done or need re-doing. I have learned a lesson that if you can't do it yourself, then you should be with them 100% of the time to ensure they do the work they were hired to do.