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    Karols Touch Cleaning Services

    4.9 (12 reviews)
    Closed Closed
    Updated 1 month ago

    Request a quote

    Response time

    30 minutes

    Response rate

    100%

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    Your project with this business is eligible for coverage up to $2,500 when you hire through 'Request a quote.' Terms apply. Learn more

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    11 months ago

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    Karol M.

    Thank you, Kemi I am very grateful for your kind words.

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

    Thank you, Karol's Touch! Good rates, good communication, good cleaning and friendly service.

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    2 years ago

    They were early to my appointment. Kind, courteous, and fair. Would highly recommend this service.

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    3 years ago

    Good communication, shows up on time, delivered great results. Made sure the house looked great. Highly recommend!

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    Karol M.

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    2 years ago

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    2 years ago

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    2 years ago

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    Karol M.

    Thank you very much I appreciate

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    2 years ago

    We had a wonderful experience with Karol's Touch. They did a great job cleaning our home. I highly recommend them!

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    3 years ago

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    Karol M.

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    Ask the Community - Karols Touch Cleaning Services

    Review Highlights - Karols Touch Cleaning Services

    I had hired Karol and Amelia for deep cleaning of 3 bedroom 2 bathroom after kitchen remodeling.

    Mentioned in 4 reviews

    Read more highlights

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    Hired them via Yelp to do a move out clean in a small, one story, 2-bedroom 1 bath apartment. The…read morereviews are what had convinced me so booked a cleaning for a Friday 2pm via text. They had texted me the day before to confirm the booking which was great, but Friday comes it's 12pm and I get a text that they are on the way. I was confused and in the middle of work - had immediately asked why the deviation from previously agreed 2pm, asked for an ETA so I could plan when to leave and never got a response. I ended up going over to the apartment, called the person who then told me it would still be about 20 minutes till showing up. At this point, I was already pretty irritated. When they arrived it was fine - showed the 2 cleaners where to park and helped them bring some tools up the entrance stairs. They finished up and locked the door behind them no problem. I ended up paying the price I was estimated which was great so no surprises. When I went back to the place to check, I noticed the same smudged footprints from our movers, debris, straight up dirt on the ground and product streaks on the counters and toilet. The fridge and microwave which did need their focus, were spotless. I texted the person I had communicated with and asked if they even cleaned the floors with pictures attached. She did quickly remedy this by having a cleaner return in the morning to do the floor. Overall, I am grateful for the work they did and the price I paid. But between the scheduling mixup and the floors being missed, I just don't think I'd be able to hire them again. Just be careful if you book them!

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    To quote 'Guy', this company loves honest reviews. Even if my review is 1 star it will still give…read morethem volume and flow. So here is my honest review: You would be better served using another company that operates with honesty and integrity! Filled out the project request for a move in/move out cleaning service on Yelp and listed the MAX number of bedrooms and bathrooms (4 or more) allowed on the survey. Photo included. I received an estimated quote (NO specifics were provided with the quote) and a follow up message asking if I needed appliances cleaned.  I specified the number of appliances and confirmed the date and time for service. The day of service I received a message with a higher than estimated cost (no cost breakdown was provided) and instructions to prepay. Towards the end of the service, I received a call asking me to check the work that had been completed and see if I needed anything else. It was at this time that I noticed one of the appliances that I had put in my original request (I showed the cleaners my text and later sent a screenshot to the company) was not completed. As the team was taking care of this, I started receiving messages from someone named 'Guy'. Guy tells me that I have to pay more for the additional appliance. Since I already paid more than the estimated quote, I didn't agree with this.  Then Guy tells me that my estimated quote was for a 4/4 bed/bath home followed by a screenshot of my Zillow home estimate showing 4 beds and 5 baths. When I put my information into YELP I put in the max bed/baths allowed. I reiterated this during our phone call. Now if the company's practice is to pull up Zillow home estimates, this should have been done BEFORE you sent me the amount due on the morning of service. PERIOD! YOU should have specified the number of beds/baths the estimated quote covered which would have given ME the opportunity to correct it if needed. This should not be used as an EXTORTION tactic to get more money at the end. Nor should this be used as an attempt to appear as though you gave me some kind of concession on the service. Nothing I've said in this review is inaccurate. Use the same approach you use with scammers when they try to 'continue the conversation' and keep you texting or on a call. Hang up and block. Overall, bad business practices. Hope this helps!

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    (11 reviews)

    Scheduled for 8:00am, and I received a message at 7:45am saying they'd be late due to traffic. They…read moredidn't arrive until 9:20, which wasn't an ideal start. Overall, I was pretty underwhelmed with the service. There were still noticeable spots on the carpet -- the same ones we've been able to lighten ourselves using our small Green Machine -- and I expected those to be fully treated with professional equipment. I was also surprised they didn't vacuum before cleaning. Every other carpet cleaner we've used has done a thorough vacuum first, especially important with two large dogs in the house. Instead, they cleaned over the pet hair, which left wet clumps pushed up against the baseboards and scattered throughout the carpet. While the technicians was extremely nice and polite, the overall quality just didn't meet expectations. We'll likely look for a different company next time we have the carpets cleaned. Edit after the owner replied: My wife asked the technicians point blank if they vacuumed before the they started the steam clean and they said they do not do a vacuum beforehand. So the response to this review is inaccurate further proving I will not use this company again.

    Used them for a deep clean of my apartment and they were excellent! Had great communication when…read morerequesting a quote and booking, in addition to the day of service. Cleaning was thorough and they were also able to steam clean my carpets and deep clean my oven. Will definitely be using them again.

    Karols Touch Cleaning Services - homecleaning - Updated May 2026

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