I bought insurance through Cristina a couple of years ago. At the time, she was able to provide a…read moregood quote. However, when it came time to modify the policy, it was nearly impossible to reach her or get any response from the company. I tried contacting both her and the company multiple times--if you're lucky, you might get a response, but then it's back to radio silence. Eventually, the insurance company (Steadily) removed this agency from their network. I'm just glad I never have to deal with this company again.

What started out as a good experience where we were able to find a competitive rate for our…read moreinsurance spiralled into being totally ghosted by Cristina when it came time for renewal and our rates were jacked up. And one can understand that life happens but no response via email, phone or their AI assistant follow up request was absolutely terrible. And by the way, during all of this, we actually had recommended her to our friends who bought a home and they did receive a response from her. So all in all, if you are a new customer, they probably make more than for renewal. And thus, this experience which included being completely ghosted has put me off from ever doing business with or recommending Gleetopia. I am even trying to see if I can get another insurance agent in case I need to renew my policy but would not want this company to make money off me.

Amazing team at this location. Patient with customers when…read moreexplaining coverages and T &C's. Jesús the office manager is fantastic and prompt and problem solving. Goes above and beyond by following up when needed. Please give them a call for all your insurance needs.

He was fast, organized, and professional! Thanks for your service. When I needed changes and…read moreupdates, it was done quickly with no questions asked. All business just how I like it.

Huge shoutout to Henrik (sorry if I misspelled) at AAA for helping me registering my daughter's car…read moretoday. Dealing with vehicle paperwork is usually a chore, but Henrik made it look easy. He was prompt, knowledgeable, and stayed positive throughout the entire process. If you need DMV services, go see him, he's a total pro and saved me so much time! Employee's like himself is why I keep renewing my membership!

Terrible customer service. Person admitted questions not asked and not put in que…read more Went back next day and still not put In que. Was a member but no more

Superb Allstate agency. I really appreciated Ray and Jason's outstanding service over the years,…read moreespecially when I needed to add a car to my policy. The process was quick, however Ray took the time to identify any discounts that I was entitled to that would bring my premium down. If necessary, they will stay open after hours or come in on a Saturday to take care of your insurance needs. He makes you feel like family.

Ray is an excellent agent, took time in assisting and finding the best insurance deal for me. He is…read morevery personable in person, not rushing at all. On the phone you might feel that he was inattentive it's because he is attending to a customer in person and tried to avoid too much distraction. I felt that he was honest and tried to offer what's best for his customers.

Great guy. Consulted him on many different occasions and provided exceptional customer service! I…read moreHIGHLY recommend to anyone!!!

Available. Worked with me to get basic no frills car insurance that didn't empty the bank accountread more

2022 update: I was able to finally switch to Wayne for Home and Earthquake insurance after being…read morestuck with another company for a long time; What a difference it makes to work with someone who is honest, knowledgeable, and responsive! Do yourself a favor and switch your policies to Wayne - no more chasing your insurance agent down for questions / issues, no more wondering if you are getting the best deal or getting fleeced - Wayne is responsive, transparent, and has in every way continued to earn my trust and my business this past almost-decade of working with him. I highly recommend him to anyone and everyone.

After my horrendous experience with Becky Rivers State Farm Insurance (see my review here:…read more http://www.yelp.com/biz/becky-rivers-state-farm-insurance-fremont#hrid:F0GnAY2FoaqC1HKXOQ088A/src:self), Wayne has been the light at the end of the tunnel. Unlike Becky River's office, Wayne manages all clients himself, so you don't have to deal - frankly speaking - with unqualified staff. Wayne is extremely proactive and reaches out to you. He is open, honest, and something that I'm particularly appreciative of, he has spent a lot of time and energy fixing the complex mess that I inherited from Becky River's office. And one more thing, I'm amazed at Wayne's ability to remember details about your policies when you call him! If you're looking for a State Farm agent in Fremont, definitely give Wayne a try.

Chris Chan and has been our State Farm Agent for many years. My family and I have our houses and…read morecars insured with State Farm. We have been very happy with him as our agent. He really seems to care about people, and it doesn't seem to be just a job for him. Chris and his staff are very friendly, helpful, and knowledgeable. I would highly recommend Chris if you are looking for a State Farm Agent.

Horrible customer service. Chris is nothing like our former agent we had there 35 years ago! He…read moredoes nothing to help you. He does not care. We have everything insured through them and our new car we just got was hit. We assumed we had full coverage. Apparently you have to know to purchase rental insurance and he told me I should have read my declarations page. WTH. I'm leaving this guy. Don't go to him. He will not help.

Hera is a conscientious, diligent and very knowledgeable agent. I highly recommend her for your…read moreinsurance needs.

State Farm is not a trustworthy company and they delay refund…read more It has been more than a month, and I still have not received the refund for the auto insurance premium I paid. I canceled the policy before becoming valid after finding a much more affordable plan with another insurance company, but my refund has yet to be received.

Ms. Patricia and Cathy are amazing!!!…read more I have had farmers for over 25 years (I had a different agent). Every time I had to reach out to my previous agent, it caused me so much stress and anxiety (not knowing the unknown). I just met Ms. Patricia this past year! I would definitely recommend her to anyone needing help or transferring to her from a previous farmers agent! They are also so welcoming! Thanks a million for all your help! Thanks for always replying within a minutes after I have texted you! I would have given you a 10 start if it would have been possible:) Lupe

My Mom is a customer of this insurance office and after my Mom changed her bank account Farmers…read morecharged the old account. Since my Mom hadn't yet updated her new account of course that's not an issue. She just then needed a refund from what her old account was charged. Patricia was suppose to issue the refund. Easy task right? Apparently not. My Mom would continuously have to come into the office to ask for an update on the refund and Patricia instead of doing her job prolonged it further and further until it got to the point where Patricia yelled at my Mom because of the amount of times my Mom had to come in to the office to ask about the status of the refund. This is obviously because YOU TAKE FOREVER ! Patricia, if you would have just done your job in the first place my Mom wouldn't have had to check in as often as she did on her refund. I think it's disgusting how you'd treat someone like you did espically someone whose literally paying to be YOUR customer. She's obviously now looking elsewhere where hopefully she could be treated with some decency.

Was looking to get a new insurance policy because my previous insurance was about to expire. While…read moreI was looking around I found a new agent opening in Union City for Farmers. I met with Daphne and she was very informative and very helpful with my insurance needs. She gave me a good quote and we came to an agreement that fit my needs. I was very happy to find this veteran of the insurance game who just opened her own office. The office is located off Alvarado-Niles Blvd, which is conveniently located off the 880 freeway. Daphne is very knowledgeable and was able to answer all the questions I needed, she is very professional and is one of the best agents I have ever came in contact with. If you need a new insurance policy for home, auto, life and commercial this is the place to go. Thanks Daphne!

Daphne has really helped me out when picking an insurance that best fits me…read more She runs this business like a small family: - she is only a text message or call away - she really helped me when I got into my first accident. - she went into details on how things will break down. - she's honest and concise with all the plans so you know exactly what you're signing into. Her team is fantastic - I really recommend her if you're looking for amazing auto insurance.