NO STARS - Deserved. WORST SERVICE EVER. Took my Jeep in to check breaks. Was told that all breaks were shot and pads were 3mm thickness. They wanted $950.00 for a break job. Took the Jeep home, they left the hood open had to pull over and close it on the drive home. They didn't tighten any if the lug nuts before I left, they were barely on when I took the tires off. The pads were 75% and the rotors were fine. I needed a caliper on the front drivers side. They flat out lied to my face. Terrible, horrible, experience. DO NOT USE THEM. ED Apley - Lexington read more

Bought a new Jeep Wrangler this past Saturday and was pleasantly surprised. This was our first time to visit this dealership and very happy with the way Zachary helped us. Bought the vehicle at what we felt was a really fair price with very little going back and forth. I will buy again from them. read more

Had steering issue with 2011 GMC Sierra while driving back from Florida on a Sunday nite. Vehicle towed to Shoop's early Monday AM and was called by noon with issue and notified parts ordered already. Parts in Tues AM and back on road by 1PM. Staff was excellent, particularly Kim Palmer the service advisor. Kudos to the entire dealership and service staff. Would go back (but hopefully not under the same circumstances!). read more

Bait and switch experts. Called to verify cost on a new minivan to go out and look at and the next day I got a new salesman and they raised the price overnight $1000. Steer clear! read more

I take my little stripped down Colorado here because I put so few miles on it I want a dealer looking under the hood...just in case. Super friendly staff and professional and competitive pricing. Kim (service department) is a hoot and a sweetheart! Appointments even for routine maintenance is always a good idea. read more

Here is part of my letter to Mr. Shoop. Unfortunately not enough characters. But I put the rest of it trough comments. My name is Anton. I own a livery/limo Company in Michigan. I would like to share the experience I had at your dealership last night on the 11/20/14. I called the day before yesterday and talked to Greg in sales about one of your vehicles I found on www.cars.com and www.truecar.com. It was 2014 black Chrysler 300. The price was $20998 and after talking about it with Greg I agreed to pay the full tag price for it. Then he told me they didn't have a title for it. However later in the day he called back and said that title was actually at Chrysler Finance and they would overnight it to them. I told Greg that I have my own Bank to finance it and he needs to call my loan officer Meggie to provide paperwork for the car. I also mentioned that we always pay taxes in Michigan when we buy cars out of state. That was not a problem at that point. So Greg called my bank and took care of the paperwork. Faxed bill of sale and copy of the title, got approval and that's it. My bank financed lots of cars for me so they know the procedure like 1,2,3. So next morning I pick up a certified check from the bank for the 80%+fees. Also grab certified check from my credit union for 20% down payment and I'm on my way to Kentucky. When travel should usually take 6 hours, it took 2 hours longer due to the snowstorm we had here. I arrived one hour before closing to the Frank Shoop, and that's when the all the "fun" started. First thing Greg tells me that title did not arrive. I found this a little inconvenient but not a tragedy. I would pay today and they would overnight the title tomorrow. He was not sure whether I or Meggie should receive the title. I responded that it is me who is responsible for the tittle however we both agreed that he should first double check with Meggie about the title final destination. I asked Greg to provide me with paperwork that there are no known problems with the car (basic disclosure) and they would mail me the title as soon as they get it. He said ok and left to work on the paperwork. About half an hour later he came back and asked me to follow him back. And that's when I met Robert... We shook hands and he started talking. First he said that it is too late and they can't verify my credit union check. First he grabbed my bank check and said they don't have any problem with it. Then he took my credit union check by the corner like it was a poisons snake, waived it in my face and told me that he is not taking it as there are no watermark protections. I said that if he is ok with the fees I can give him my credit or debit card and he can charge it. That seemed to solve the problem. Next thing he says: "Hey, what's up with the taxes...". I repeated that I pay taxes in Michigan, as I always do when I buy cars out of state. We talked about it with Greg and we clearly did not include them in the bill of sale as agreed. Among car dealer representatives I dealt with Robert was the first one who was not aware of this common practice in the interstate commerce. Then he starts telling me that among 20 cars he sold out of state he always collected taxes in Kentucky. I responded that I can't pay taxes here and if they wanted me to, I wouldn't be able to buy the vehicle. And that is when Robert snapped. I'm not sure I'm giving you the exact word-to-word speech, maybe Greg can be more specific, as he was present in the room at that moment. That is what he said: "Listen to me, since you came all the way here to Kentucky from Michigan that means we are the best deal and you are not going anywhere. I'm the main guy here and it us up to me whether I sell this car to you or not. So why won't you take this cheap of you shoulder and do it the way I say". He was angry and I thought he was ready to punch me in the face. First I opened my mouth to say something, but words would not come out. I was shocked. So I just took my checks (I think I left my proof of insurance on his desk) and left. Let me mention couple things. I went to Kentucky is because I found that is not too far and I can get the car same day instead of waiting for shipping as I usually do. I would spend $1000 and could buy about the same vehicle in Brighton, MI, which is only 100 miles away from Detroit. The only reason I drove to Kentucky is Greg. He was polite and helpful in comparison to the dealer in Brighton, who seemed just not to care. I never expected it to go this way. If I knew I would just wire the money. But last Lincoln dealer I drove to in Indiana was willing to meet me on a Saturday evening half way down towards me. We finalized our deal in a McDonalds... I never even thought something can go wrong with Frank Shoop situation as we ok'ed the deal and Greg said yes, please come. We talked about the details, they called my bank, faxed the paperwork... read more

I went to Frank Shoop's service department to have the second oil change on my new dodge caravan before we departed for a 12 hour drive on vacation. We made it 1 hour and 30 minutes down the interstate when the van lost all power, all engine lights came one and we were on the side of the road. The service department forgot to install the rubber gasket on the oil filter and all the oil had poured out during the drive. I contacted the Frank Shoop service manager about the issue and acted as I were lying and kept telling me the other dealer must take pictures. He told me he would call me back and I had to call him the following day. I can't review the sales department as I did not purchase my van from Frank Shoop. I have also encountered 1 very rude lady in the service department. read more

Rip off artist...State no haggle easy sale: Yea, if you are willing to roll over and let them stomp you into the ground. I have heard MANY others complain about how they belittle your trade and offer a TINY fraction of the trade- in value.I had to see for myself since they had the vehicle that I wanted. I laughed in their face. But some many have fallen for their ploys. Go elsewhere, there are plenty of other dealers and autos out there. read more

Love! Love! Love! This is my second car that I've bought from Frank Shoop. Ive bought a 2011 Ford Escape and recently a 2018 Jeep Cherokee. Both my encounters with Frank Shoop have been amazing! I've always worked with Jay Mayberry! He is always informative about the cars, understands what type of car you're looking for, tries to stay within your price range and goes above and beyond to make sure your car is everything that you desire. I had a couple concerns about pairing my phone to my car and Jay made sure my phone was paired before hitting the road. read more

Do not trust this dealership! My wife bought a 2013 Honda Accord at Frank Shoop in February 2016 for $17K. In the last 7 months that we've owned it, it has had nothing but problems (including not starting on two occasions). My wife decided to take it to them today (09/19/2016) and let them know about the problems. We assumed they would feel some sort of empathy for selling a lemon, but instead they did just the opposite... They offered to buy back the car for $11K! ($6k less than what they sold it to us for 7 months earlier)! Needless to say we were shocked. Instead of trying to right a wrong, they tried to gauge us out of six thousand more dolllars! It's sad that a local Georgetown business would do this to its customers. We just don't want others to fall victim to their tactics. read more

I found the truck through an online search. I texted the dealership to set up a test drive. The set up was fast and easy and everyone was so friendly. Zach greeted us when we got to the dealership and was excellent. He took us on a test drive and did a great job of showing us all of the details of the truck. The financing went smooth as well. The entire process took about two hours which was awesome. I discovered a problem (leak in the back window) with the truck the morning after I purchased it. Everyone was quick to get it fixed. This was my first experience buying from a dealership and I would definitely do it again! I love my truck!"|" read more

Stopped by the other day to discuss a service issue. They were very helpful and friendly. I am looking forward to using them in the future.

Frank shop Chevrolet is awesome to get service done. The staff is very friendly and welcoming. They figured out what was wrong with my car and got me back on the road! Kim was awesome to work with along with heather. Thank you all for making this a non stressful situation! read more

I love love love my new Jeep! The President of the Company, Langdon Shoop, took a personal interest to ensure our expectations were met. Got a great deal on a brand new 2015 model. Our sales person, Zach, was very personable and easy to work with. read more

Where do I start. Test drove a Jeep and went to work out the financials. After telling them multiple times I am self-employed they write on the loan application that I am employed and tell me if the bank calls to lie and tell them I have a job at the casino.. first mistake, trying to get me to commit bank fraud.. Next, they quote me a loan amount very high. I tell them if they can get it to 8% I will buy. They bring me back some #s and say it is 8%.. The salesman, Christopher Barber, then brought me #s that he said was 8%. I went to their website and saw that 8% would make the car $100 less per month. We went to talk to the manager, Mark Collier, who assured me that there was $6,000! more in closing costs that I wasn't figuring in. Even though Christopher had used that same strategy earlier and told me it was $2k more. Then Mark got very condascending and loud and told me to leave after I showed him I was getting the numbers from the frankshoop site. Shady, shady place and shady, shady people. DO NOT buy a car from here without running the #s yourself first and double-checking to insure no hidden fees/small print. I did that and they got upset. read more