Robbie was our sales person and karen was our financial. Both of them were great to work with and…read morewe love our new forester

O-M-G! Absolutely fantastic experience at this dealer! Showed up in early April looking at options…read more Having already been to Toyota and Honda I was upfront that I was only looking and not ready to purchase anything yet. Both Toyota & Honda reps weren't as pleasant as they once were when I said I wasn't going to buy anything YET, though I had every intention of buying sometime over the next few months. When I stopped in this dealership I told the sales guy up front, I'm only looking and I am in no way ready to buy anything. Not only did he respect that decision he gave me A LOT of his time showing me the car I was interested in and all its features & functionality. I expected him to just be like, "There is the car, look and get out of here stop wasting my time!" But nope, the sales guy, Don, was super patient, kind and never pressured me to buy. He gave me pricing options, gave me ideas of what I'd be spending based on what I wanted but never ever pressured me in any way. I thanked him and said I'd be in touch in several months to buy. That was the end of that, Don never ever harassed me or pressured me to buy anything. Well sooner than expected I stopped in true to my word that I'd be back to buy from my sales guy. I went ahead and purchased the car I was looking at and the entire transaction was absolutely pleasant. My sales guy Don was amazing and his finance team was just as spectacular, but I guess finance always goes well when you have great credit; LOL! I know dealers get pooped on for service but the sales team at this location is superb. I can only hope and pray my service experiences are just as pleasant. All I expect from service is a smile and competent mechanical techs that can take care of my new wheels and keep her running smooth for years to come.

Best car buying experience ever. Offered a great price right off the bat. No pressure for any…read moreextras and paid off my trade in right away. Registration came in quick. Definitely a different experience than your run of the mill dealerships. Salesman sat and went through how to use all the options with my wife. If your looking at a luxury car you have to go to this dealership

I'm sitting here at Orange County Lexus of Middletown, and I have to say -- this is only my second…read moretime here ever, first time I was not. Today the customer service has been outstanding. Melissa and Paul are absolutely amazing. They're friendly, personable, and genuinely make you feel taken care of from the moment you walk in. I truly love this team! So happy I chose to come here, and I'll definitely be returning for any future purchases I need.

I recently leased a 2023 Kia Sportage and I was very pleased with the service my husband and I…read morereceived from Scott. He did not try to hide anything from us and worked well with us in terms of looking for the right car that fit our needs. My husband went back the next day to pick up the car and was really pleased with the Finance department. He said they were not pushy (like most other finance departments at car dealers) and were very kind. I'd definitely get a car from them again

We bought our used 2024 Nissan Versa (it was the dealership loaner) from Middletown Kia last year…read more We were not told it had a vehicle recovery device/notification system. Our USAA insurance was giving us a discount since last year. They inquired if we were going to continue the service (that we didn't know we even had) because our insurance is coming up for renewal. That is only one of the issues. Secondly, we had a Carfax that indicated that the vehicle had a windshield replaced. The salesman told us "Not to worry" about that. There was a small scrape on the driver's side door (at the bottom) Again, it was used, we didn't expect it to be perfect and so we let it go and purchased the car. Currently, the paint is now peeling off of the door, an expense we cannot incur to fix. And, lastly, the car came w/ a Key (not a FOB). I didn't want a 'push-button' start on the vehicle because one of my deficits from my brain surgery is the confusion that comes with something new. We didn't realize at the time that no FOB was available at all - or we were not given a key FOB. It's just one big disappointment. USAA is not going to make us 'refund' the discount that they offered on the vehicle recovery system (that isn't on the car to begin with) I have spent countless hours trying to straighten out the mess that they caused with our insurance carrier. I took it to the local garage we use in New Windsor and they told me, "Nope. No Onstar here" What the heck? I wished I could have kept my 2007 Sentra with 200,000+ miles on it. End of Rant

I have owned an Acura for five years now, and I truly love my vehicle. When I first purchased my…read morecar, my sales representative, Gary, was wonderful -- genuinely one of the kindest people I've ever worked with. I have nothing but positive things to say about the sales team. Unfortunately, my experience with the service department has been extremely disappointing. For the past five years, I have consistently brought my Acura RDX in for service -- typically on Saturdays -- and have never had any issues with my vehicle or with prior service visits. This past Saturday, I picked up my vehicle with no indication that anything was wrong. I drove home as usual. The next day, while heading to a family event, my husband noticed a strange noise coming from the passenger side of the vehicle. At first, we assumed it might just be moisture on the brakes. However, as we continued driving, the noise became louder and more persistent -- specifically when braking. I immediately called Acura to arrange bringing the vehicle back in Monday morning. At that visit, I was informed that my brake pads were completely worn down. I was shocked to learn that either the inside brake pads had not been inspected, or only the outer pads were checked during my Saturday service. At no point was this mentioned to me, nor was it documented on any of the paperwork provided at pickup. To make matters worse, I was then quoted an additional $600 to replace the brake pads -- an issue that should have been identified and communicated just days earlier. I was extremely upset knowing I had been driving my daughter around all Sunday and Monday in a vehicle with brake pads worn "down to nothing," without any warning from the service team. I trusted Acura's service department to properly inspect and maintain my vehicle. This experience has completely shaken that trust and has been a major disappointment. Unfortunately, I will not be returning to this Acura service department in the future!!!!

I regret my decision to work with this dealership. I was charged over $500 for motor vehicle fees,…read morebut it has now been 9 weeks and they have yet to process the necessary paperwork. Despite multiple attempts to follow up, the dealership has been unresponsive, and when I do hear back, I'm often lied to or gaslighted. I also recently received notice from my lender that they still have not received the necessary documentation to list them as the lien holder on the vehicle. This is a serious oversight and a clear sign of the dealership's lack of professionalism and attention to detail. The lack of accountability and transparency is unacceptable. If you are looking for reliable service and timely paperwork processing, I would strongly advise against doing business with this dealership. I'm still waiting on a resolution, and at this point, I'm unsure when (or if) it will be resolved.

My wife broke down in the middle of the road in front of Johnstons today. She was disabled for…read moreabout 30 minutes before a Good Samaritan helped move the vehicle to the side of the road in front of the dealership. I showed up and parked in front as I attempted to diagnose the issue to hopefully get the car started to at least get to a parking lot. Ironically, staff from surrounding businesses came over to offer assistance. The car place, nope. I watched as employees came outside to take their breaks, walk the lot and not once did someone stop and ask if we were okay. They did look. I sent my wife off as I waited for the tow. I was able to get the car started and as I let it run, I went to ask an employee if I was able to park in the lot for safety. He ignored me and walked away, looking over his shoulder to see where I was. I sat for an hour before the tow driver arrived. He even laughed that the dealership had a great opportunity to go for the assist and sell a new car. Nope. I wasn't thrilled the last time I visited them to entertain vehicles. I definitely will not consider them moving forward. It's not up to the business to assist a disable vehicle that's not one of their lot, it's not their job. However when the vehicle is right in front of your showroom, human decency would say to check on them. Especially when you have mechanics that might be able to diagnose, assist and make a few dollars in the process.

I'm leasing a RAV4 since July 2025. The car is ok - I don't love it, but it's used sparingly. My…read morebiggest complaint is the 'Remote Start' that you need an app to use. I let the Wi-fi trial lapse because I don't need wi-fi in my car. If my grandkids want to use their tablets on long trips, they can use my hot spot. But - at no time when we were completing the paperwork, or when the salesman was helping to setup the app on my phone, were we told that after a year we would have to pay $15/month to be able to remote start the car in the winter. I spoke with Steve this morning about this and he insisted they were all upset about the remote starts not coming on the key-fobs any longer. According to Steve - all manufacturers are moving to Apps and there was nothing to be done about it. Honestly, I think if enough dealerships and customers complained, maybe it could go back to a fob. And, if Johnston Toyota wanted to keep leasing customers coming back - maybe they should shell out the $15/month instead of just being 'sympathetic'.

The dealership was supposedly taken over by new management, if that's true what a freakin…read moremistake,these idiots have NO IDEA WHAT THEY ARE DOING!! Sold us a car WITH A HIDDEN PROBLEM THAT THEY KNEW ABOUT and then refused to deal with it. A car with NO BACK SEAT- they hid it under a huge box and when we got home and discovered the problem we called them ( when the phone is even answered...) they send you to voice mails that are not even set up. When you leave messages they do not return calls. DO NOT DO BUSINESS WITH THEM- the better business bureau was contacted this morning and now they are involved. What a circus, DO NOT PATRONIZE!!!

I had a 1:30 appointment for a state inspection, I finally got my car back at 3:00. I waited for…read morethe service person to help me. He was on the phone. When he hung up the phone rang again letting me stand and wait. He should have put the call on hold and helped me. I finally got out of there and I noticed that my head rest was all the way back into the back seat, my mirrors were moved and my radio was played with. I called and spoke to the service manager Danny who would not let me say anything. He was speaking to me like I am stupid. If I was a man he would not speak to me like that. I tried to speak with upper management and all I get is voicemail. Nobody calls back. This place is unorganized. You should be able to check in and get your car back without waiting for someone to get off the phone. I should also get my car back without it being tampered with.

This is one of the most unreputable dealers I've ever experienced. I had a 2 1/2 hour drive and I…read morespoke with the sales person extensively over the phone before making the trip so I would not have any surprises. I made him aware that I was coming from a good distance away and he assured me that the vehicle would be detailed and ready for me to see. When I got there I was horrified. I was told the sales person I spoke to on the phone is only "telephone sales" and is at an offsite location. The first words out of the replacement salesman was "We price our cars low and we don't negotiate price" which is a great way to start a relationship. The vehicle I was interested in was full of leaves, had rust everywhere, was obvious that there was recent body work from a poor paint job, and had a new frame. The Prestige representative lied and did not disclose any of this over the phone when I asked him directly. To add insult to injury Mr. replacement salesman tried to put me in a different car, the classic bait and switch. When I asked to speak with the owner he was nowhere to be found. After wasting 5+ hours the best advise I can give is go buy a car anywhere else but Prestige.

Worst place iv ever bought a truck from. When I bought the truck it looked clean, then after 3…read moremonths everything started leaking and it wasn't covered under the extended warranty they sold me. Also I understand that they are aloud to check your credit but I asked if they could only check one place because I didn't want too many hard inquires on my credit but they tried 15 places. I walked in there with a 670 credit score and walked out with a 560. Almost couldn't buy the truck. I advise never go there. Rate - negative 5 stars

I bought a car from this place and it has been nothing but trouble. Major issues once I was no…read morelonger able to bring it back so now im stuck with it. Stay away from this place! They are not trustworthy and don't truthfully represent the vehicles they are selling.

Don't ever use that mechanic shop they have on the premises. The mechanic is clueless and will…read morecause more problems than getting the repairs done. I had to take my car to the dealership to have all the errors corrected which costed me more than what I bargained for. I am very upset that they were not honest with me.

love this place. really knowledgeable people who are great talented able mechanics. i highly…read morerecommend

Sent my old Toyota Avalon there for diagnostics for some issues i was having. Their honesty and…read moreintegrity is very rare these days, I highly recommend them and will be using them in the future for sure.