The service department here is very honest and does quick work. My Acura is almost 10 years old but…read morehasn't had any major problems luckily. One of the HID headlights went out recently and they had no problem installing aftermarket bulbs I brought. The Acura full synthetic oil is good stuff and they always show me the bottles of oil they're putting in. They're honest because they've never tried to upsell me on anything. They don't have sales people working in the service department, trying to push unnecessary services, like some other Acura dealers. They've even told me I don't need my oil changed yet. When does a service department ever do that? The service department isn't as luxurious as some other dealers and they've never washed my car. There's some couches, a Keurig coffee maker, and a TV.

I have owned an Acura for five years now, and I truly love my vehicle. When I first purchased my…read morecar, my sales representative, Gary, was wonderful -- genuinely one of the kindest people I've ever worked with. I have nothing but positive things to say about the sales team. Unfortunately, my experience with the service department has been extremely disappointing. For the past five years, I have consistently brought my Acura RDX in for service -- typically on Saturdays -- and have never had any issues with my vehicle or with prior service visits. This past Saturday, I picked up my vehicle with no indication that anything was wrong. I drove home as usual. The next day, while heading to a family event, my husband noticed a strange noise coming from the passenger side of the vehicle. At first, we assumed it might just be moisture on the brakes. However, as we continued driving, the noise became louder and more persistent -- specifically when braking. I immediately called Acura to arrange bringing the vehicle back in Monday morning. At that visit, I was informed that my brake pads were completely worn down. I was shocked to learn that either the inside brake pads had not been inspected, or only the outer pads were checked during my Saturday service. At no point was this mentioned to me, nor was it documented on any of the paperwork provided at pickup. To make matters worse, I was then quoted an additional $600 to replace the brake pads -- an issue that should have been identified and communicated just days earlier. I was extremely upset knowing I had been driving my daughter around all Sunday and Monday in a vehicle with brake pads worn "down to nothing," without any warning from the service team. I trusted Acura's service department to properly inspect and maintain my vehicle. This experience has completely shaken that trust and has been a major disappointment. Unfortunately, I will not be returning to this Acura service department in the future!!!!

I'm sitting here at Orange County Lexus of Middletown, and I have to say -- this is only my second…read moretime here ever, first time I was not. Today the customer service has been outstanding. Melissa and Paul are absolutely amazing. They're friendly, personable, and genuinely make you feel taken care of from the moment you walk in. I truly love this team! So happy I chose to come here, and I'll definitely be returning for any future purchases I need.

My husband and I went to the Middletown Lexus dealer to look at a Lexus. The person who greeted us…read morewas pleasant at first and showed us the newest Lexus and a couple of sedans. However, I was hoping to see other styles I've seen before, and they didn't make any effort to show us additional options or even check other dealerships for vehicles that could be shipped in. Instead, he pointed us to a Camaro with noticeable wear and tear on the driver's side door. It came across as if he assumed we couldn't afford a Lexus. It's pretty disappointing to be met with a sales representative who seems judgmental rather than genuinely helpful.

Check in process tends to take much longer than necessary. Oil change coupons and discounts are…read morenever applied to 1/2 Silverado's. The service and pricing seems better at Healey Ford.

I brought my 2019 Chevy Silverado to this dealership on 11/11/2025 for a simple transmission fluid…read moreflush/exchange. I chose a Chevy dealer specifically because I expected professional work, proper handling, and accountability. Instead, what I got was the exact opposite. During that visit, they performed their so-called "multi-point inspection" and claimed everything was fine. There were zero leaks, zero issues noted, and the truck left their shop in solid condition. Fast forward two weeks, and suddenly my truck has two major failures: * A leaking radiator * A leaking oil coolant line These leaks were absolutely not present before their service. I check my truck regularly, and I know exactly what condition it was in prior to this appointment. I brought it back expecting the dealership to stand behind their work or at least take responsibility for what clearly happened after their hands were on it. Instead, they quoted me over $4,000 to fix problems that mysteriously appeared right after they serviced it. The idea that both failures suddenly appeared right after their service is impossible to ignore. Something was mishandled during the flush or damaged while the truck was in their care -- there is no scenario where these issues were present beforehand. For a dealership that prides itself on "factory-trained technicians," this experience shows the opposite. I brought my truck in for routine maintenance and walked away with thousands of dollars in sudden, "unrelated" failures that were never present before. Absolutely unacceptable. I will be escalating this further, and I would strongly advise anyone reading this to think twice before trusting this dealership with any major service on their vehicle.

I bought my 2007 Mazdaspeed 3 at Compass and have been servicing it there ever since. I have to say…read morethat their customer service skills are spectacular except for one incident I had with them but I believe this was before the Wagners took over. Chris Hackett is my favorite employee there. He knows what customer service is about, same with Gordy, but he is one of the owners. UPDATE to my comments below: Gordy got back to me to apologize about the mix up with the advertisement and we are working out numbers on the car in question. Unfortunately I couldn't give a 5 on Overall Experience and Price because of a recent incident I had there when I came in to see an advertised vehicle. The vehicle was advertised for $22,676 ,and underneath the price, the "Special" stated that Compass would match 'up to' $5,500 on that specific vehicle. I came in and test drove the car expecting to put down $5,500 and have Compass match but I was told that the $5,500 was already factored in to the price. Being that the Ad said they would match "up to" $5,500 on the price listed this didn't make sense to me. I emailed Gordy and Greg about my disappointment in that and didn't get a response back. I figured Compass would at least come half way as when I was there they admitted that the Ad was presented wrong. I'm assuming this was an honest mistake, and they did change the Ad after I left.

The dealership was supposedly taken over by new management, if that's true what a freakin…read moremistake,these idiots have NO IDEA WHAT THEY ARE DOING!! Sold us a car WITH A HIDDEN PROBLEM THAT THEY KNEW ABOUT and then refused to deal with it. A car with NO BACK SEAT- they hid it under a huge box and when we got home and discovered the problem we called them ( when the phone is even answered...) they send you to voice mails that are not even set up. When you leave messages they do not return calls. DO NOT DO BUSINESS WITH THEM- the better business bureau was contacted this morning and now they are involved. What a circus, DO NOT PATRONIZE!!!