I recently leased a 2023 Kia Sportage and I was very pleased with the service my husband and I…read morereceived from Scott. He did not try to hide anything from us and worked well with us in terms of looking for the right car that fit our needs. My husband went back the next day to pick up the car and was really pleased with the Finance department. He said they were not pushy (like most other finance departments at car dealers) and were very kind. I'd definitely get a car from them again

We bought our used 2024 Nissan Versa (it was the dealership loaner) from Middletown Kia last year…read more We were not told it had a vehicle recovery device/notification system. Our USAA insurance was giving us a discount since last year. They inquired if we were going to continue the service (that we didn't know we even had) because our insurance is coming up for renewal. That is only one of the issues. Secondly, we had a Carfax that indicated that the vehicle had a windshield replaced. The salesman told us "Not to worry" about that. There was a small scrape on the driver's side door (at the bottom) Again, it was used, we didn't expect it to be perfect and so we let it go and purchased the car. Currently, the paint is now peeling off of the door, an expense we cannot incur to fix. And, lastly, the car came w/ a Key (not a FOB). I didn't want a 'push-button' start on the vehicle because one of my deficits from my brain surgery is the confusion that comes with something new. We didn't realize at the time that no FOB was available at all - or we were not given a key FOB. It's just one big disappointment. USAA is not going to make us 'refund' the discount that they offered on the vehicle recovery system (that isn't on the car to begin with) I have spent countless hours trying to straighten out the mess that they caused with our insurance carrier. I took it to the local garage we use in New Windsor and they told me, "Nope. No Onstar here" What the heck? I wished I could have kept my 2007 Sentra with 200,000+ miles on it. End of Rant

I bought a car from this place and it has been nothing but trouble. Major issues once I was no…read morelonger able to bring it back so now im stuck with it. Stay away from this place! They are not trustworthy and don't truthfully represent the vehicles they are selling.

Don't ever use that mechanic shop they have on the premises. The mechanic is clueless and will…read morecause more problems than getting the repairs done. I had to take my car to the dealership to have all the errors corrected which costed me more than what I bargained for. I am very upset that they were not honest with me.

everything was so smooth I literally had to do nothing! was all done so quickly and I walked away…read morewith a beautiful vehicle thank you to Zack and Dylan for your time and effort in getting me into a new ride!! very friendly and comfortable

Wonderful experience at Siena's auto mall! I worked with them to find my perfect car and left with…read morea beautiful 2018 Jeep Compass! It was such a smooth and easy process. I definitely recommend buying from them !! Thank you!!

I brought my 2019 Chevy Silverado to this dealership on 11/11/2025 for a simple transmission fluid…read moreflush/exchange. I chose a Chevy dealer specifically because I expected professional work, proper handling, and accountability. Instead, what I got was the exact opposite. During that visit, they performed their so-called "multi-point inspection" and claimed everything was fine. There were zero leaks, zero issues noted, and the truck left their shop in solid condition. Fast forward two weeks, and suddenly my truck has two major failures: * A leaking radiator * A leaking oil coolant line These leaks were absolutely not present before their service. I check my truck regularly, and I know exactly what condition it was in prior to this appointment. I brought it back expecting the dealership to stand behind their work or at least take responsibility for what clearly happened after their hands were on it. Instead, they quoted me over $4,000 to fix problems that mysteriously appeared right after they serviced it. The idea that both failures suddenly appeared right after their service is impossible to ignore. Something was mishandled during the flush or damaged while the truck was in their care -- there is no scenario where these issues were present beforehand. For a dealership that prides itself on "factory-trained technicians," this experience shows the opposite. I brought my truck in for routine maintenance and walked away with thousands of dollars in sudden, "unrelated" failures that were never present before. Absolutely unacceptable. I will be escalating this further, and I would strongly advise anyone reading this to think twice before trusting this dealership with any major service on their vehicle.

On 12/9/2025, I Clay Wilson had a service appointment for the malfunction of the driver's chair…read moremassage feature. My service rep was Brian Kolesar. On December 18th, 2025, I returned To W.S. Chevrolet to have the now received part for the massage feature. Cleaning my truck myself (like always) on Jan. 4th 2026. I noticed a hole in the leather side door panel. I called on Healey office immediately to leave an email for the General Manager Louis Roselli. 10:30 A.M. No call back.. I called again and was able to spoke with Brian Kolesar. I sent over 3 pictures of the damage. Brian emailed me back stating he received the pictures and he would get back to me (this was at 11:42A.M.) At 1:57 P.M. I received a call from Matt N. (Service Manager) Matt stated to me: "No part was order". "Who do you expect to pay for that?". " It's a used truck maybe it was there already". "I will have Lou (General Manager) give you a call". Once again, Matt dismissed me and called me a liar. That hole in the leather panel back door driver's side was not there before service on 12/18/2025. I am the only driver of the vehicle. No one has ever sat on the back sit since I have taking ownership. I am the only person handling the vehicle, no one else at all. This is a refusal to fix the damage W.S, Healey Chevrolet caused. Problems started in September of 2025 was the customer service dept and has not stopped with the damaging of my Truck. I would like my door panel fixed. I will update what the next step will be. Clay Wilson

Robbie was our sales person and karen was our financial. Both of them were great to work with and…read morewe love our new forester

O-M-G! Absolutely fantastic experience at this dealer! Showed up in early April looking at options…read more Having already been to Toyota and Honda I was upfront that I was only looking and not ready to purchase anything yet. Both Toyota & Honda reps weren't as pleasant as they once were when I said I wasn't going to buy anything YET, though I had every intention of buying sometime over the next few months. When I stopped in this dealership I told the sales guy up front, I'm only looking and I am in no way ready to buy anything. Not only did he respect that decision he gave me A LOT of his time showing me the car I was interested in and all its features & functionality. I expected him to just be like, "There is the car, look and get out of here stop wasting my time!" But nope, the sales guy, Don, was super patient, kind and never pressured me to buy. He gave me pricing options, gave me ideas of what I'd be spending based on what I wanted but never ever pressured me in any way. I thanked him and said I'd be in touch in several months to buy. That was the end of that, Don never ever harassed me or pressured me to buy anything. Well sooner than expected I stopped in true to my word that I'd be back to buy from my sales guy. I went ahead and purchased the car I was looking at and the entire transaction was absolutely pleasant. My sales guy Don was amazing and his finance team was just as spectacular, but I guess finance always goes well when you have great credit; LOL! I know dealers get pooped on for service but the sales team at this location is superb. I can only hope and pray my service experiences are just as pleasant. All I expect from service is a smile and competent mechanical techs that can take care of my new wheels and keep her running smooth for years to come.

I was recommended by a trustworthy mechanic to see Mike about purchasing a car. Mike and his…read moredaughter Erika were great to work with from helping to obtain financing to getting the Acura TL I purchased registered with the DMV. Mike is very particular in choosing cars to sell and it shows. Very pleased.

As a woman (or I guess anyone) we are somewhat skeptical of auto repair workers for fear of getting…read moreripped off. I stumbled upon Nick through a family member, and I have to say, he has been more than fair on price, works within your schedule where and when he can, and even has been known to "save" me in an emergency! I highly recommend Nick to anyone with auto issues. You will not be disappointed in the level of service you receive for the price.

The service dept.: Robert, in the service department,did so…read morewell with my experience! I had a flat tire and was dependent on the spare to get to work. I tried traditional tire stores to see if they accepted my tire warranty. Went into dealership and spoke to Robert, the service guy. He worked with the warranty company to get the tire replaced for little out of pocket cost to me. Thanks Robert!

WARNING: Dealing with Andrew Rodriguez, the Sales Manager (and resident asshole) is a joke. He is…read morecondescending, arrogant, and belittling to customers. Because of him and him alone, he lost that dealership at least 4 truck sales for my contracting business. Unwilling to be reasonable and demanding that I pay FULL sticker price on each truck is a joke! I went to Toyota and get a MUCH better deal. DO NOT buy ANYTHING from Middletown Nissan and that POS Andrew Rodriguez