Had a great experience with Norfolk. Richard started us off with design help and Steven, our…read moreproject manager, made sure everything ran smoothly and timely. Steven truly made the process easy and worth recommending.

My wife and I got excellent guidance from Darby at Norfolk Kitchen & Bath (Braintree location), who…read morehelped us figure out what we wanted, at a fair price! We couldn't be happier with the result! (Note that in this photo, we haven't yet replaced the mirror, that's why it's a bit too small!) My one note was that Norfolk's own contractor labor was pricey -- and we ended up deciding to hire our own contractor for the install.

I recently bought my third kitchen from Cape Cod Lumber. Even though there was a small problem but…read morewas resolved quickly and better than I expected. The manager Stephen was great to work with. He took the time to hear my concern and was able to remedy the issue. He sent out an installer Charlie with his son and they do magnificent work. My wife and new born will be able to enjoy our new kitchen shortly after we finish the countertops. I am planning to do another kitchen in my condo and will be going back to Cape Cod Lumber. They have earned my respect and gratitude. I highly recommend their design team and products. Start to finish a great experience..

Jeffrey Burns was extremely helpful when I came in to color match a kitchen table that I was having…read moremade to cabinets that I ordered through CCLS. I went in when the kitchen showroom was closed and he offered to open the doors, find my order and compare my samples to my actual cabinet door. This wasn't an easy task as the cabinets were packaged up in a pallet ready for delivery. Everyone from the front desk staff, cabinet designer Sonali, and the management have been extremely helpful and patient. This is why I ordered additional cabinets for my laundry room and mudroom from them. I do not hesitate to recommend CCLS!

So I decided to DIY my bathroom backsplash and visited The Tile Shop for tiles. Paul set me up with…read moreeverything I needed. I couldn't have completed this project without him! Paul took the time to walk me through the process and explain the tools and products I needed and how to use them. Did my backsplash turn out professionally? No. But did I have fun? Again no. Would I do this again? Absolutely not. But The Tile Shop set me up for success and I am grateful for their encouragement and expertise! It actually turned out pretty good for a first timer. Thank you!

Very disappointed. Walked in last night, was approached by a salesman and we asked him if they…read morehappened to have a linoleum or hybrid type of floor and he said: "No. We don't that. Linoleum only lasts 2-3 years. You're better off getting tile since that lasts up to 10." I don't know where he gets his facts but he was an idiot. That's absolutely false and if you're trying to help someone, ENCOURAGE THEM. Don't belittle what they're looking for. Even IF he's right, DO NOT JUST THROW THEIR IDEAS AWAY. Will not be back here.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

We worked with John to get two kitchens fully remodeled. Him and his guys were great. Quick…read moreresponses to any questions we had and helped us with the layout. His prices were the best around and he was the most professional. We are thrilled with the way the kitchen came out!

John is the best around. We had ordered cabinets from John and then had contractor issues. John…read morebent over backwards to delay delivery of the cabinets until we had to take them. He is always willing to listen to what you want and will make suggestions which will make your remodel even better. We have sent several people to John and they are always surprised how much money he can save them. You can't go wrong hiring John.

Great selection of flooring at great prices. Great device as well! Many locations in New England.read more

I needed just 2 sheets (about 12" x 12" each ) of decorative tile for an accent piece in my…read morekitchen. I was told I could not purchase just 2 sheets, but had to buy the entire box. But I could return unopened sheets that were not used. These were purchased in August 2025 and altho my receipt clearly stated that items could be returned within 90 days, when I attempted to return the unused , unopened sheets of tile less than 60 days after date of purchase, Floor and Decor REFUSED MY RETURN STATING THAT THE TILES I JUST PURCHASED 60 DAYS AGO WERE NOW OUT OF STOCK AND UNRETURNABLE!!! Beware of buying anything from this place as everything is "out of stock" within months of biuying it!

Great to have expert repair services by Yale on purchased appliances...especially as they'll come…read moreway out to the boonies on the Cape. Knowledgable and courteous, the repairman fixed our malfunctioning oven. And they offer an online map where you can see the repairman's route progress and estimated arrival.

Yale customer service was excellent and and I was able to have my new dishwasher installed within…read more48 hours despite the New Year's holiday. Yale's prices for appliances are competitive with the big box stores however Yale charges significantly more for installation than the competition and it's non-negotiable. If you want quick service and competent installation, I recommend Yale even though they are more expensive.