Fixed the dishwasher efficiently but tore up my pinewood floors and then didn't own up to it until…read moreI pushed him on it. Said I wouldn't even notice it after mopping, but it still noticeable. No padding or anything in the truck to protect softer floors?

I initially chose Appliance Expert LLC based on their solid 5 Star reviews on multiple sites. This…read moreturned out to be a major mistake. Chris came out to my house on March 6th to repair what appeared to be a clogged drain on my refrigerator, which was causing water to leak out onto the kitchen floor. When he and his assistant arrived, it quickly became apparent that I understood how to access the drain better than them thanks to a video a woman had posted online, showing a similar issue with a refrigerator much like mine. After some work, they felt the problem was most likely fixed and charged me just the standard diagnostic fee. He told me that if it leaked again to call him, and he would look into replacing the drain pan. During this visit, he for some reason thought I had told him that I had found this refrigerator on the side of the road. I made it very clear that this was both absurd and incorrect. This refrigerator was purchased new from Lowe's, who delivered and installed it. Ten days after his service call, there was water on the kitchen floor again. I called and left a message as well as sending a text. After not receiving a response, I continued to call and text for over a month. I then discovered a large amount of water had leaked into my basement and damaged items stored there. I contacted him again with this new information. When this still didn't elicit a response, I contacted another appliance repair company. This new company came out and found that the issue had never been the drain but rather a leaking feed line for the water dispenser and ice maker. They were able to quickly fix this and put an end to further water damage. I left one more message for Chris informing him of the result and advising that he respond ASAP or I would leave this review and consider legal action. THIS time he texted back almost immediately with the message; "Company closed and I moved to Florida bud. Glad you got it sorted out. Have a nice day". After receiving this message, a call was made from a number unknown to him regarding a quote for work and was responded to right away. Obviously he is neither out of business nor living in Florida. This proved that he not only has zero concern about responding to paying customers with ongoing issues, but also has no qualms about lying to avoid taking responsibility. Don't be fooled by all of this company's 5 Star reviews. There are far better options out there.

Chris Johnson was very helpful in the repair of our Maytag front loading washing machine. He also…read moreanswered my text right away unlike so many others who never even bother to get back to you. Chris is the guy to call if you have any appliance needs! Thank you, Chris Mary Shilonski - Berkley MA Phone no for Chris or you can text him 774 254 6615

Chris was wonderful in fixing our fridge. He was timely and had good prices. We highly recommend…read morehim for your appliance repair needs!!

Very responsive and professional! Excellent service all around. Service location: Cohasset, MA.read more

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

We had scheduled an appointment to fix our freezer through Whirlpool for a specific date and time…read more 3 hours later we received a phone call from Vanessa saying that they needed to change our appointment 3 weeks later from the original scheduled date. When we pushed for an explanation and told her that 3 weeks out doesn't work for us, she said "fine" and hung up on us. A call back revealed that she canceled the service request/order. I asked to be transferred to the office manager, Mike, he told me that Vanessa didn't like our tone of questioning, and then hung up on me. DO NOT WASTE YOUR TIME WITH THIS COMPANY - EXTREMELY POOR CUSTOMER SERVICE!

Whirlpool Cabrio washer needed a door lock switch, under warramty from Home Depot…read more All went great from appointment setup to technician who was fantastic installing same.

Last week, my two year old LG gas dryer stopped working. LG quoted me a flat rate of $345 to come…read moreto the house. I decided to look for an independent repair person. I contacted Home Pro and got a very quick response from David. Within 30 minutes of his arrival, David had diagnosed the problem as a faulty door switch. Unfortunately, the part had to be ordered but within 48 hours, the part arrived and David was back at my home to complete the repair - with a savings of more than $125 off the LG offer. David is professional and very respectful of my home. The first thing he did when he arrived was to put on "hospital booties" to protect my rugs. That attention to detail plus his ability to diagnose / repair in a timely manner is reason enough to recommend Home Pro. Kathy

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Jackie is amazing and she is the only one I will call. She answered quickly. Showed up on time and…read morerepaired my washer for a very reasonable price.

We love Jackie! Smart, organized and spot-on with her assessment of our oven. She fixed it quick…read moreand we're back to baking our amazing desserts and breads. I highly recommend Rhody Repair for anything you have that needs fixing. Thank you Jackie!!

Bruce did it again! This time for our dishwasher. Identified problem in just a few minutes. Came…read moreback a couple of days later to install failed part. Saved us from overspending on a new dishwasher because we had no clue it could be fixed. Thank you Bruce

Bruce knew the problem with the information I gave him…read more Arrived with the replacement part.. installed.. and ran a short cycle. Recommend