CUSTOMER SERVICE IS ALIVE AND WELL! I have never been disappointed with the service or the…read moreselection. Every time I have gone in needing something even as inexpensive as a replacement screw I have been taken right to the place where it is located and the staff finds the exact thing I need. This the first place I go and I rarely have to go any where else because they have what I need in stock.

So a few months ago while moving a friend dropped and shattered the firebox to my beloved 15yr old…read moreGreen Egg. I swung into Ace Hardware in White Bear to see if I could get a replacement. I tell the guy what happened and he's like, "We got you. No cost we'll order for our next shipment." I told him "No, we broke it and it's like 15 years old." He said, "It's OK we got you." Then this glorious beast recommended some new lump charcoal. Since I'm not, not going to listen to the advice of this backyard superman, I bought some. My firebox arrived. I loaded with new charcoal and proceeded to grill a meal that has accomplished something I never thought possible. My mother-in-law was silent for 15 minutes! 15 MINUTES! Couldn't believe it. Thanks to Ace in White Bear not only is my beloved egg back and glorious, but I now know what heaven is like. Bless you all....and keep saving lives.

Watch these guys on their special sales. Was just in for the 20% Senior and Military discount to…read morepick up some items. Got up to the register to pay, they ran the charges through and I was about to leave the store when I did a quick math check and determined that I didn't get a discount for my biggest item. Went back to the register and was told that the bag of fertilizer I bought was "on sale" for $5 cheaper than the normal price and didn't qualify for any of he 20% discount. No sign that this was the case on either the discount flier or at the product display location in the store. Heading to Suburban Ace hardware next time.

I came in for a as many plants as my car could fit. Zeke was a HUGE help in ringing everything up,…read moreas well patience when I came back in 2 more times with things I forgot to get the first time through. He was nothing but smiles and helpful. .

This place is just absolutely amazing. My coworkers and I decided to check out this place before…read moreChristmas since it's all decked out for Christmas. The waiting area was decorated with a grinch theme. Looked absolutely amazing. We all got drinks and ordered a charcuterie board. Everyone enjoyed their drinks and the charcuterie board was enjoyed by all. It's for sure a must try place.

Perfectly executed speakeasy! Obsessed with the concept, the red light, the secret phrase, the…read moreamazing door/portal into cocktail heaven. Unreal drinks and lovely service. Cheers!

Convenient and good hours. This is my go to place when I need something quick. I'm part of their…read moremailing club and use the coupons I get to stock on up on hardwood charcoal for my grilling needs. They offer maintenance on some equipment and it overall is a great store that for parts and pieces when you are trying to get something done. Plus there is that free popcorn.

I love this Ace Hardware! It's our neighborhood spot and depending on what we're working on at our…read morehouse, I find myself coming here often. The employees are always helpful and kind, and are never surprised by my sometimes random requests/searches. They also have that nice popcorn machine that is the perfect distraction (and bribe!?) for my toddler son if he ever has to come with me. Additionally, If there's ever something I'm searching for that they don't have or do provide, they recommend a place that I can go to get that done. This spot is no fluff and no frills, just straightforward hardware help and it's exactly what I want in a hardware store!

On 3/8, My husband went in to order carpets. His order was 3 cuts of carpet of the same color, and…read more1 cut of a different color. He was helped by 2 younger adults, and then a Manager name "Linda". Since this is considered a custom Carpet there is no refund, We order this understanding that HOME DEPOT would also meet their criteria. Wednesday 3/11 AM, we get a phone call " Sorry , your order is too big to delivery and you have to pick up? Can someone explain to me how can we pick it up ourselves if the order is too big for them to deliver it? PLEASE? 3/11 My husband calls, they say " Oh let just wait until it gets here - NO communication- whatsoever 3/13, My husband decides to stop into the store to speak with someone. We spoke to the worker at the carpet area, he calls for the Manage on Duty and we speak about the whole situation and he shrugs his shoulders like he can careless, Which annoyed the crap out of me! we, then were told they will have someone contact us. "LINDA" or Jennifer" told us the turn around time would be quick. 1. We get there and find out our oder has been changed from delivery to pick up Today is Monday 3/16- We have received no PHONE CALL, my husband calls and finds out : "JENNIFER" no longer works there!! WTH .. What kind of crap is this. He wanted to speak to a manage right away and was told "OH they are all in a meeting" they will call him BACK ! it has been a WEEK and NO ONE has called us BACK. We are done being nice! SERIOUSLY Please give us our money back! stop stealing PEOPLE MONEY, stop taking advantage of PEOPLE!!! I just want to say, First and foremost my husband and I have been nothing but nice about everything, We have been patient and HOME DEPOT's management TEAM have been nothing but Disrespectful and liars. You know maybe, if the MANAGER LINDA LEE, spent less time complaining about her worker to my husband she would have maybe did his order correctly and we would not be in this situation.. So unprofessional for her to tell him how stupid and incompetent the other 2 worker were that didn't help him correctly. WELL, LINDA you also did not help us properly and now we have lost $3800 dollars and HOME DEPOT won't call us BACK.. All I have to say is you guys need to make this RIGHT........ This is not what you do to your customers!!!! FIX THIS! We are at a point were we need help, If anyone knows how we can legally get the help we deserve please let us know. This is not fair at ALL!!!! We deserve a refund, we did everything right but HOME DEOPT DID NOT, if you can fullfill your contracts then you need to give people back their refund

I ordered a refridgerator on black friday and this has been the worst experience i've ever had with…read morean online purchase. I chose Monday, December 1st as the delivery day, as that was the only option. I took a day off of work to be home for the delivery, and scheduled a junk hauler to remove my old fridge same day in preparation. I received a text it would arrive between 7 am and 11 am the night before. December 1st no one showed up or called me about a delay in delivery. I called Home Depot around 1 pm, spoke to a woman, and she claimed there was a truck issue at the warehouse. This was no excuse for not getting any sort of notification or phone call. She said I had to wait until 8 pm in case the delivery truck driver was running behind. No one showed up. I called the next day and spoke to Christine and she could not tell me why it never showed up. She was the only kind and apologetic customer service rep I spoke to this whole time. She offered me $160 off and free install, then rescheduled the delivery for the 5th, said I would get a call to confirm later that day. I once again did not receive a call. I took the day off yet again to be at my house on the 5th and no one showed up. I called and spoke to Kensie.. Kensie should not be in customer service. She is awful and rude. She is short tempered and a liar. She said the warehouse promised to deliver my fridge on the 6th. I asked her to send me an email with the transcript from our call and she said she would. She never did. I cancelled my plans for the 6th and stayed home. Yet again, my fridge was not delivered. I called again and spoke to Mark, he said they added a crew to work on sunday the 7th to deliver orders that were delayed just like mine. He also refunded me shipping costs of about $80. Sunday rolls around and I still did not get my fridge. I called and they said it would be delivered on Monday and they were confused why I was told it would be delivered Sunday as the delivery company is not open on Sundays. I Once Again took the morning off to be home within the delivery window I was given and no one showed up. I called Home Depot and spoke to Santiago. He called the warehouse and had me on hold for over an hour. He could not get ahold of the warehouse and told me there was nothing he could do. I asked to speak to a Manager and spoke with Juaquin. He tried to call over to the warehouse but could mot get through. He opened a ticket for me and said he would reach out within 2 hours with an update. He never called me again. Cut to Tuesday the 9th at 4:28 pm I received an email saying my order was lost and they refunded rhe remainder of my money. No call, no offer to ship a new fridge, nothing but a 15% off promise. As if that makes up for not having a refridgerator for 9 days. I plan to dispute all of this and get the fridge I originally purchased at the black friday price, with the $160 dollars off and free shipping plus install like I was promised. This whole ordeal is outrageous and I will never shop at home depot again. They have the worst customer service I have ever dealth with. Do Not Give Home Depot Your Money.

I don't make expensive purchases here....just usually reasonably priced batteries. The staff are…read morefriendly and helpful. Parking @ this store is easy as it's a large lot for a strip mall.

great service amazing staff they are always looking to help people, if something isn't In stock…read morethey'll order it in for you great selection and amazing value