Management and staff always do an exceptional job. They truly do focus on customer service and…read moreworking with you on product needs. Well done!!!!

So I go there all the time.The staff is always helpful to assist you in finding what you're looking…read morefor.Rosie is always there with a smile on her face and also there to help if needed.

One star service, extra star for having what you need. Priced and service here are terrible,…read moreconsistently. Had been away for a long time as it has always been so bad but was back today and some things never change. There are other hardware stores nearby that are far far better.

They generally have that one part that you need, albeit at a higher price than Fratellone's, it's…read morecloser to home, so I was paying for the convenience. However, two years after my earlier review, staff are now condescending. I don't demand obsequious service---blunt is fine---but bigoted is not.

Thank you Frattallone's!! I saw your deck refinishing tips on local tv news. I promptly came in…read moreand said... "I'm ready to stain!" I was shown my options, given all the instructions and proper tools... And whooooosh... On my way! As a single woman, tackling home projects can be very intimidating! EVERY time I go there, I get great service and top-notch advice! I love that you're in my neighborhood; your staff seems to want to help me succeed at all my tasks! And BTW- my deck looks fabulous!!!!

I no longer shop at this hardware store because it's no longer owned by Ace…read more Frattallone's is too lazy to go online which makes them a poor choice if your looking for a specific item in a hurry. So if you're a property manager, this place sucks. Go with a REAL Ace hardware store.

Convenient and good hours. This is my go to place when I need something quick. I'm part of their…read moremailing club and use the coupons I get to stock on up on hardwood charcoal for my grilling needs. They offer maintenance on some equipment and it overall is a great store that for parts and pieces when you are trying to get something done. Plus there is that free popcorn.

Super helpful with all of my projects. Great neighborhood store and every person who works there…read morehas always been helpful and fun to work with. Even fellow shoppers start conversing and sharing ideas! In a world increasingly alienated by technology, it means a lot to find a place that offers the personal, friendly approach of being in community with one another.

Dan went above and beyond to find us hardware to match what we have in our pull-out trash can. He…read morepersistently contacted the manufacturer to find like for like hardware and was consistently pleasant to work with. Couldn't ask for a better associate to work through for a hard-to-find part.

Frattallones on Grand continues to be a disappointment. The people are not helpful and act as if it…read moreis an inconvenience to show a customer where something exists. Their knowledge about any type of maintenance is minimal. I do not recommend this hardware store. You will do better with AI and Menard's.

Service and products you can trust. Such a well-stocked store it rivals Target. I needed to replace…read morethe license plate mouting screws on my car and was without a screwdriver and during street construction had to park 1+ blocks away. The associate helping me loaned me a screwdriver so I could get the proper replacements and be on my way with new plates. Made my day!

An amazing neighborhood gem!…read more Great service and knowledgeable staff. And a great greater in for form of a small, friendly dog.

Brilliantly stocked small hardware store - everything I needed on the shelves for a spontaneous…read morerepair project. Staff was very helpful and pleasant.

Watch these guys on their special sales. Was just in for the 20% Senior and Military discount to…read morepick up some items. Got up to the register to pay, they ran the charges through and I was about to leave the store when I did a quick math check and determined that I didn't get a discount for my biggest item. Went back to the register and was told that the bag of fertilizer I bought was "on sale" for $5 cheaper than the normal price and didn't qualify for any of he 20% discount. No sign that this was the case on either the discount flier or at the product display location in the store. Heading to Suburban Ace hardware next time.

I came in for a as many plants as my car could fit. Zeke was a HUGE help in ringing everything up,…read moreas well patience when I came back in 2 more times with things I forgot to get the first time through. He was nothing but smiles and helpful. .