Almost had a washer delivered this three days ago. A very rude and obnoxious liked to yell a lot, delivery man. I told him I did not appreciate his bad attitude. He apparently did not like my comment and got in his truck and drove away with my washer still in his truck. I called the store to complain and to cancel my order of an LG Washer & Dryer. I told the associate wanted the store manager to call me. Three days now no call from the manager. I went to Best Buy and my new LG Washer & Dryer will be here Friday. I WILL NEVER STEP FOOT IN AN HOME DEPOT AGAIN. MAYBE THEY SHOULD SEND THE DELIVRY ME TO CUSTOMER SERVICE 101. read more

I am handicapped cannot speak, I went there for several supplies for a project, i had to speak to several employees each one was super helpful, I mean super and took the time needed to be thourgh amazing go there if you need help and I needed something delivered. they said they could drop it on the sidewalk, it was very large, but they brought it in for me and were early. they were so nice. I recomment them anytime, a girl named Dakota went out of her way to help me with everything, excellent. excellent. read more

I can't speak to number of negative reviews I see on here but I've always had really good experiences at this store. Employees are always super friendly & helpful. This is my go-to store for all my home improvement needs. read more

Chain review disclaimer: I won't do 'em. You can't make me. Well, ok. Yes, you can. But not easily. I've sworn off chain reviews because chains are supposed to be the same wherever you go. That's the beauty of a chain. So I'll only do a review if there is something out of the norm for a chain, or the particular location. This will happen if there is something unique, if they are extraordinarily good, or extraordinarily bad. Home Depot sells home improvement supplies. Yeah, I know. Big deal. The reason I'm writing a review about them is because they have a free kid's workshop on the first Saturday of every month. They give you a kit with pieces of wood cut to shape and several nails and/or screws that you can build right in the store. They have an area with hammers, screwdrivers, and glue for you to spend a few minutes with your kid putting together the kit. (They can do it. You can help.) They even give the kids a Home Depot apron with their name on it, and a pin when their finished with their project. The kits vary from month to month. You can build things like planters, stools, birdhouses, and cars. One month they had a storage box that looked like a castle. That one was really cool. We go almost every month and Frank, the guy in charge of the workshop at this particular store, is a really nice guy. The previous lady in charge even knew my kids' names, but she retired about a year ago. The workshop has become so popular at this location, they do it again on the 3rd Saturday of every month. Most stores only do it on the first Saturday. This kind of thing seems insignificant, but for a large company to essentially donate time and money to give you quality time with your child is a wonderful thing. The smiles on the kids' faces when they finish their project is priceless. I think it's paid off for the company because I definitely think of them first when I need something for a home project. I'm sure I'm not the only one. read more

Great expierience. I called and asked for a small donation (items not cash) for our cub scout pack. The manager, Etta, came through and I was able to pick up with in the hour! Its great to have businesses that support our little Pack! Thanks! read more

Wow, this review is long overdue. We purchased carpet back in October 2017 for a rental property we have in MN, we currently live in CA. We figured it shouldn't be a problem, my gosh was I so horribly wrong. Home Depot was aware that we had tenants in the home. We ordered carpet for the bedroom and the basement. The installer came and we thought everything went well but found out the installer carpeted our family room instead of the basement. In order to carpet our family room the installer had to rip out our nice carpet that we had professionally cleaned for the tenants and replace it with the cheap carpet that was meant for the basement. We tried for months to get the error corrected. The store told us since the tenants signed off on it there's nothing they can do. They were refusing to fix the mistake, they hung up on us multiple times, even the manager there hung up on us. We had to fight and finally they offered to refund the cost of the basement carpeting as of March, 5 months later. I don't believe it's fair because we are now missing our original carpet and our basement is still not carpeted. We would end up having the family room carpeted for free but the carpet we had before was a nicer carpet. It's still a loss for us. The installer even tried to say the tenants requested the change while he was there which was a lie, our tenants did not request a change & even if a change is made can it really be changed the day of? The carpet needs to be ordered ahead of time otherwise why can't you order carpet on the spot. He was just trying to cover his own butt for his mistake. Any changes should have been confirmed with the store and the homeowner but even the store didn't know what was going on. I will never order these kinds of things from such an unprofessional company again. read more

Let me start by saying i have I've NEVER been to this store before & I have lived with my family less than 2 miles away for years. Tuesday around 2pm I needed a house key cut, didn't feel like going to Walmart as I love to avoid that place at all costs so Google said this place offered the service I thought "great this'll be quick & easy & i'll be back home in 15-20 minutes I imagine." Put my mask on & walked inside, a lot of employees at the entrance by that Return area but none greeted me so I didn't feel inclined to ask anyone "where can i get a key made here?" I just walk down the main aisle & found the station at the end, picked out a key & looked around for some assistance as the machine says to do, to let an associate obviously cut the key for you. I didn't see anyone around. I walked around & back up to the front at that time all the employees dispersed or seemed busy. At this point you'd figure someone could see I needed help.. so I found 3 at the paint area in the back; all younger guys probably around 20.. I asked if someone could help me or if they could call someone to come to that machine & 2 of them had to ask the 3rd what to do because they were clearly new employees. So the 3rd says "if you go wait over there i'll call someone to meet you" so i walked back over & stood there like a fool for around 5 minutes waiting for this magic employee that never ended up showing up. There should be "Push button for assistance" bells around the store but there especially. I don't think it's fair to the customer to have to make a couple laps around the store to find someone; all that to get a house key cut. Idk if the kid never called anyone or what; so I bought a key I liked & took it to Walmart where I was actually in & out of that store within 10 minutes & if you've been there you know that never happens.. All in all I got a bad first impression of Home Depot & suppose i'd rather to go Walmart (never thought i'd say that) to have a key cut; they also had a good selection of keys to choose from INCLUDING a nice Star Wars one that was priced $2 cheaper! I'll continue my gardening/random hardware/house stuff supplies at Menards or Walmart. Would not recommend read more

All your standard items but BE-AWARE! Apparently, THIS SPECIFIC Home Depot is a "contractor" store. We bought a piece of equipment and ended up visiting 4 other HD stores in search of accessories for it at a later time, only to find out we needed to return to THAT store! What?! Ugh. Well, at least we found someone in one of the other stores that knew that information. We are down about 2 hours of driving and searching but oh well. Now we know and hopefully you do too! I actually would prefer to visit this store because it is larger, cleaner, well stocked and has a better selection than any other HD in the area. But, having to pass by 3 others on my way to get to this one, not including all the other types of hardware stores, this is a little low on my list. If you ARE looking for heavier equipment though, this is your place! They also have quite a few knowledgable department helpers on the weekends to help you sort out what you really need which is very useful. read more

Wow what service!! I bought some paint in July because of a rebate deal. 2 days ago I got a postcard from the paint mfg. that some info I had sent in was not correct and that I had 2 days to get a corrected rebate form mailed to them! The postcard did not even state what my form lacked! I went into the store MAD. The return man called a young blonde woman (the receipt said Terry but that may have the mans name), a staff person, over. She took care of the problem right there!! I am 70 and have delt with a lot of retail people and some can handle problems and some take a complaint personalty. This lady heard the problem, understood the problem, and resolved the problem. WOW. She will go a long way in life and in business. They have my business from now on for hiring people like that. read more

Been a Going to Home Depot (Maplewood, MN) for years. Tonight, 9-13-18, I purchased a piece of door trim that was labeled 3 inches wide. I had the length cut so it would fit in my car (so no return). Got home discovered it was 2.5 inches wide. Went back for a 3" & was told what they label as 3" is actually 2.5" & what is labeled 4" is actually 3.5" - they don't really sell 3" wide trim despite the labeling as such. I was told by the manager it's called "nominal" sizing. I told him regardless of nominal sizing the store can't mislead customers that way & must post a notice that actual sizes are different than labeling. The manager said it was Home Depot policy. I raised my hands above my head & declared (in disgust) under MN law that's called fraud. He then kicked me out of the store because other people in the isle heard me. I then went to a competitor store (starts with an "M") & they had labeling that said nominal size 3" actual size 2.5. Nothing misleading at all. People there helped me out a great deal & I left quite pleased. But I can't say the same for Home Depot. The place misleads customers & then treats them poorly when confronted with their fraudulent product labeling. They will never get another dime out of me. read more

UPDATE: As you can see below, Home Depot reached out to me for my contact info. Despite me replying right away, it has been 1 week+ I have NOT been contacted, and this issue has NOT been resolved. They have seriously dropped the ball. My boyfriend and I began the process of carpet installation with Home Depot a couple of weeks ago. We put down a deposit, picked out and ordered carpet, and had one the associates come out to measure the space. We received a phone call today stating that the install cannot be completed because of the asbestos tile underneath. We did not know that this was asbestos tile, however, it is my understanding from doing research that it is more of a hazard to remove this tile than it is to leave it and carpet over it. But I completely understand and respect that they cannot complete the job. The issue I have is that we cannot get our deposit back. Now we have lost both time and money in this process. On top of it, the store refused to give me the measurements that they took, saying that Home Depot owns those numbers. I was really disappointed in the poor service and communication we received. I hope they can serve future customers better. read more

Being a young woman, I often get placated when I go to hardware stores. The person who helped me pick out a drill and tool set answered all of my questions and was respectful and kind. He didn't talk down to me and gave me honest advice when I asked for it. I definitely feel like I got a good deal for some quality tools. If I need anything else I'll be going back to this location. Whenever I asked an employee a question they didn't know the answer to, they quickly found someone to give me an answer. Everyone here is approachable and kind. Left this store feeling great. read more

Usually only review restaurants but this needed to be said. Been to many Home depots over the years but this one never fails to be a terrible experience. The latest was 3 days ago when I went to the garden center. Nobody bothered to make any attempt to assist nor even make eye contact. Walked by one employee 3 times and as he leaned on a desk staring off in the distance, he wouldn't even look at us. Spent 150.00 at Bachmans instead. All visits to this particular store have resulted in the same similar results. WILL NEVER BE BACK. read more

I am deeply irritated of their carpet installation. We ordered it the first time and they brought the wrong carpet. The second time they said the time they would put it in was today. They said we weren't scheduled but we were and we wrote it down. We are very angry. read more

Worst customer service ever! Last night I went to the paint department. I just needed a 5 gallon bucket of paint and was asked if I wanted it shaken. I said yet. Then the sales associate met another customer and disappeared. I waited 5 minutes and asked if someone was shaking my paint. Richard, also in the paint department, said no. I said that the sales person left and has not returned. He stated that she was a very dependable. She never returned. I asked for both his name since I could not read his name tag and also the associate who attempted to help me. He refused. I asked for a store manager. Tracy came and I explained the situation. She started to help me and then Richard assisted her. I said that I did not want his help she continued to ignore me. I finally said Stop, I do not want his negative energy on my paint. I asked for another manager. He came but offered nothing to satisfy my complaint. As I walked out the door, there was the associate from paint, talking to another associate. I said "Thank for the paint." She replied, "no problem." I said "I am being sarcastic." She then remembered she abandoned me in the paint department as I walked out empty handed and headed directly Menards (I was in and out of Menards in 10 minutes with amazing service) Home Depot on White Bear Avenue needs to work on customer service. It is no wonder the store is empty with customers. Don't stop there. You will leave without being served and disappointed. If I could give negative stars I would. That is not how I usually review places. read more

My family and I went to Home Depot this past Monday. Pretty poor experience. We went to the lumber area around 8pm....saw that they were closing and had asked what time the store closes, he said "actually right now"....i looked puzzled because i didn't think a store would close that early...looked around and then on my phone and found out Home Depot closes at 9pm. So I brushed it off and kept looking around. No employee acknowledged us, said hello, smiled! only one guy (scruffy beard, sweater, smiled and said hello) ...when we bought a small rug (self checkout), when walking out, the lady at the front looked at us as if we were trying to steal it! never going there again!...i'd prefer Menards read more

I spend a lot of money at The Home Depot... more than 15K in the past year. Recently I bought some custom blinds for ~220$. When the box arrived at my house one of the mounting brackets was broken. I went back to the store on a weekend evening and requested a replacement bracket. I was told that it was a custom item and that "our specialist will call you the first thing on Monday morning". That is a fair response. Needless to say no one called. I called the customer service number and left a message on Tuesday. No one returned the call. The next weekend I went to the store with the blinds in the original box and requested a refund, explaining that no one responded to my request for a bracket. The person at the return counter insisted that I pay a restocking fee. I told her that I do a lot of business at the Store and gave her the name of the sales consultant (Wayne Kremer) that had recently sold me $15,000 worth of replacement windows. She said "no one by that name works here". I proceeded to give her his Home Depot card. I paid the restocking fee and purchased blinds elsewhere. I avoid The Home Depot because they do not value me as a customer. read more

Terrible experience at checkout. 8:30 pm. I go to the only (1) manned checkout line that is open because the item I have was not marked. There were 2 self checkouts open. The person in front of me had a problem. I get this does happen. I waited in line for 12 minutes before I was being taken care of. In the mean time no one was at the self service counters. But there were 2 employees manning the self service checkouts. 12 minutes I stood there. A few people came up and stood in line and then decided to go the self checkout route (cuz they could). There were a couple behind me for a little bit right before I was to be taken care of and one of the self service monitors asked if they could help them! At that point I said loudly, REALLY! Now I finally get to check out. The cashier was nice. I slid my plastic rebate card from Home Depot through the credit card slider an it came up EXPIRED. in the state of Minnesota these cards by law cannot expire. Now I have to hunt someone down that can revive the $30 dollar Home Depot rebate card. I finally paid cash and told the cashier supervisor on my way out my story. Her response was I'm sorry but we have been having problems with the self checkout the past few days.......I disgustingly walked out. read more