If I could give this place negative five stars, I would. Arlette Martinez was extremely…read moredisrespectful when my mother called seeking assistance. Instead of helping her, Arlette laughed and spoke about my mother to two of her coworkers in an unprofessional manner. No customer should be treated with such disrespect when asking for help. I am very disappointed by this experience and hope management and HR take this matter seriously. Employees should treat customers with courtesy, professionalism, and respect. If this issue is not addressed, I will consider sharing my experience publicly so others are aware of how my mother was treated.

Like the first comment, I read if I could give this place a -10 stars I would this is the worst…read moreplace to get I've been a year now and I was out of and because my payments are on auto pay when I went into the office yesterday to make a payment they would not accept my payment And that's all because they wanted to charge me an extra $50 for a late payment. This is the worst insurance I wouldn't recommend this insurance company to my worst it was easy getting in fast but had I known the hell I was gonna go through to keep this I wouldn't have never went to this insurance company. That's my bad because I never checked the reviews and I'm so sorry. I never checked the reviews as soon as I can get out of this insurance company, you can 100% bet I will be away from this company. They are such scammers. They charge me an extra five dollars every month when they quoted me 108 and they take out one 1334 and then because I was late with my payment because they wouldn't accept it in the local me an additional $50 they're out of their minds. They're the worst. I don't recommend them at all to anyone please don't ever get Adrianna's

Recently I discovered the saying is true, "There are worse things in life than death. Have you ever…read morespent an hour on the phone with an insurance agent?" I spent a few hours in total trying to resolve a claim where State Farm was attempting to put used parts from a similar vehicle on our car. The body shop doing the repairs contacted us about the attempt due to the damage that would need to be done to the part before installing it on our vehicle. I couldn't believe that my insurance company would even attempt this, so I immediately contacted my insurance agent. I never heard from Elizabeth, only a representative from her office. Next, State Farm attempted to use "after-market" parts instead of OEM parts from the manufacturer. Again, when I contacted my insurance agent, I spoke with a representative, not my agent, and asked if I could request OEM parts that come with a warranty and are made to the manufacturer's specifications. I was told that yes, we could, but that I needed to contact the claims department directly (which made me think why do I have an insurance representative if I have to do all the work), so I did, and was told by the claims department representative that a "supplemental" check would be sent to the body shop. After weeks of back and forth and the continued "we are working on it," the body shop was never paid for the difference between the "after-market parts" and the "OEM" parts from the manufacturer. I share this with you to be aware that the coverage you think you have is not necessarily what you actually do have. Insurance companies cut corners like many businesses these days. Without posts like this, you might never know what's under that fresh coat of paint. My wife and I chose State Farm Insurance because of the "local agent support". I was sent a denial letter from State Farm's claim department showing what they agreed to pay versus what the body shop had submitted for payment. Here is the lesson we learned the hard way. Unless specifically stipulated in your insurance coverage, be aware that when your vehicle goes in for repairs, the insurance company has the liberty to use a used part from a vehicle of the same year as your insured vehicle or an "after-market" part made from substandard materials with no warranty or made to manufacturer specifications. Unfortunately, we learned this lesson the hard way, and the body shop was out $950.00 in parts, not labor, for trying to protect our investment, as State Farm only pays what their claims department decides to pay, not what is in the customer's best interest. I am just thankful we used a body shop that was more concerned about our interests than my insurance company should have been.

Lacey provides exceptional customer service, demonstrating kindness and a strong commitment to…read morecustomer satisfaction. I highly recommend this office for all insurance needs. :)

Bianca is the best hands down. 10/10 would recommend. She will help you with anything you need very…read morequickly. Couldn't ask for a better person to help me.

Please be wary, I…read morewas a customer for 5 or 6 years, Worst insurance ever. Great if you are not in an accident but as soon as you are in an accident even when the other party is at fault, good luck. They keep jerking me around to keep whatever money they can. They got me Alliance United Insurance and keep telling me contact them and they will handle it but you have to do everything yourself. Alliance only answers their phones when they get new claims and that's it. Terrible, terrible experience. Almost 4 months after my accident and still trying to resolve the mess. Because I don't have a paper that says exactly that my car was totalled, I am running through hoops just to save a few months payments even though I have payment papers and the claim number. Please watch out and save yourself.

Marie and Douglas are the absolute worst. I do not recommend purchasing any kind of insurance from…read morethis establishment. They are very quick to sell the insurance but will do anything to avoid helping you correct the information they themselves had entered incorrectly. they don't ask for the adequate information when starting up a a policy so at the end you are left asking multiple questions and making several phones calls to get it corrected. They don't care about good customer service. Once they sold you on their insurance and made commission they treat you with very little care. Look else where for your insurance needs.

All I can say is wow! Douglas was super helpful ! He explained everything to me perfectly. This…read moreyoung mans knowledge about insurance is amazing. He was very friendly and helped me start my policy!. Thanks to him for answering all my questions. 5/5 rating for him!

Horrible experience with this company. Their client totaled my unoccupied parked car. They would…read morenot even cover a rental long enough for us to get the settlement check. I dont have the money to pay for a rental out of pocket and don't have them money they owe us to go buy another. Would never recommend them to anyone after the experience I had with them. I wish there was a 0 star option.

Our homeowner's policy is with CIG and our recent claim was for water damage. Our claim experience…read morefrom initial contact with Paul Lewis, Claim Examiner, to putting our home "back together," has been such an easy and virtually stress-free process. Noah Cawkwell, Iconik Builders, and the contractors he had complete the work were all polite, professional and did awesome work. If you are looking for insurance or if your policy is expiring, I highly recommend that you check out CIG...you won't be disappointed. I also highly recommend Iconik Builders if you need any contracting work done...you won't be disappointed with that company either.

I wanted to provide an update to my previous review. After several conversations, Crosby & Crosby…read moreInsurance was able to come through and help resolve the issue with my homeowner's insurance. In the end, it appears there was some miscommunication regarding the renewal process, and I appreciate the effort they made to work with me and get everything corrected. While the situation was stressful at the time, I do want to acknowledge that they ultimately stepped in to assist and address my concerns. Thank you for taking the time to help resolve the matter.

Super happy with 8 years of insurance coverage with Ryan, Crosby & Crosby! Always available to…read moreanswer questions. Much appreciated.

.Ike is very knowledgeable and always helpful.. I have used Mike for 19 years. Prices are…read morereasonable. Use him for cars and home.

I decided to get State Farm insurance since I heard a lot Of…read moregreat things about State Farm and one of those things being having great customer service and information of what you are looking for in when you are getting a new policy and Mike was absolutely amazing with getting me what I was looking for in my new insurance policy. 5 stars across the board !

Zero!! Front clerk purposefully wasted my time knowing that…read morewas the last day. (Life has been tough) Felt like it was done on purpose because how are you facing technical difficulties by the wifi not letting you get into the system?? Like, what?? Lying to me like I wasn't born with smartphones and wifi, Im not 85 years old. Crooks

I was charged a fee to start my insurance. I didn't have it all so I put down $115 and then was to…read morepay $200 2 weeks later. I canceled my insurance about 4 or so days later and they still charged me the $200 and no refund on the $115. So I paid $315 for 4 or so days of insurance. That's not right. Its a scam. Now I can't take my dog to the vet because they took every cent I had.