The best Agent ever! She was able to identify our needs in…read morelooking for a Home and Auto coverage right away and help us set a realistic expectation of the current insurance market. Always put our interest as the priority in every step and most of all she managed to make the stressful and tiring process of shopping for coverage enjoyable. My wife and I really enjoyed working with her. There is no others, Tina is best Agent.

From the owner: We work with a wide range of quality, reliable insurance companies and can provide coverage options…read morefor any business or personal insurance. We are here to satisfied your individual, unique needs. We're always here for you, whether to provide quotes, assist with a claim, policy change, or just answer your insurance questions. We speak English and Mandarin. 我们可以说中文。

This review is for Chris, who recently joined forces with Leah Nishi to run a combined Farmer's…read moreagency. I called to get a new policy on home/auto/umbrella bundle and Chris picked up right away. He moved here from NIH. He explained the different coverage options, questions/prompts, and was very thorough. Unfortunately Farmers would not insure my house, but Chris also sent me a quote from a different company that would. I didn't use this other company either and even after it was clear that I would not be buying anything from Chris, he continued helping me clarify some car insurance questions. I got the sense that Chris is someone with integrity and enjoys helping others with their insurance issues. I wish he could be my agent!

Imagine calling your insurance company at 5:59 on a Friday night and they answer the phone! The…read morelevel of customer service given by Leah Nishi and team is truly the gold standard. Even the messiest of situations are expertly, compassionately and swiftly navigated with Leah at the helm. The insurance industry is bonkers right now, and Leah stays on top of everything and will help you find what you need EVEN if she isn't getting your business. But, trust me, give it to her if she offers it. Her expertise and kindness are worth every penny. Highly recommend home owners insurance, tools-only policy, and fleet insurance.

Thy is super helpful and patient with us. She took time to explain different insurance plans that…read morefit the family and saved us $$. Thank you Thy.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Oakland, CA area since 2002, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0D67876

Sam and Anna always made time to answer my questions or to resolve an issue. They were able to find…read morerandom discounts such as professional discount to apply to my coverage which helped save some $$ and area very knowledgeable source of information regarding other parts of my auto coverage.

I am very pleased with Cheng Insurance Agency, Anna has always been helpful, pleasant, and polite…read more Both Sam and Anna are always there to help me with my insurance needs, and without hesitation, I would give this company a 5-star rating, and would recommend this company to anybody. I hope to continue the coverage for my cars and home for a very long time with them.

My Yelp friend Joe T and I were just sharing our AAA Insurance experiences…read more.. And coincidentally I am here today. Quality/Quantity - The website is NOT user friendly. I tried to set up auto payment on your website to get my $10 credit and just could not do it. I received a renewal invoice stating that if I sign up for auto renewal, I would save $10. But because I have been a member since XXXXX, I guess I got the $10 credit decades ago and do NOT qualify for it again. The invoice was NOT clear! The employee could not get me my $10 credit, so I just paid my $$ and left. Atmosphere - Still a new-looking location. Plenty of parking. Open 6 days a week from 9am to 5pm or 6pm. Closed Sundays. Service - 5 stars, my favorite AAA branch. Rarely any customers. No need for appointments, just walk-in. I waited less than 5 minutes. Price - $300, was able to pay via credit card... Cut and pasted from their website as this was VERY confusing: "DMV transactions accept credit/debit cards and cash, insurance transactions accept debit cards, cash and checks, and all other transactions accept credit/debit cards, cash and checks for payment." Owner Comment - Congrats on your success since the 1900's and at this location for the last 15+ years.

I came here to get my IDP International Drivers Permit and was blown away with their excellent…read moreservice. Love the greeter when you come in and he puts you in que. The ambience here is very nice and roomy. Lots of place to sit and I love they display the different services AAA offers. I keep forgetting that AAA does DMV as well so that's a plus. All in all, excellent customer service and seamless experience. I highly recommend this location and there's lots of parking too. Cheers!

Sanchez's Multi Services is more like a non profit organization. Ozuki is warm, personable and…read moregoes the extra mile for everyone that she encounters. I have personally witnessed her quality customer service... people feel right at home. Not only is Ozuki very reasonable with her prices but she truly cares about helping anyone that needs assistance with various matters!

Was really pleased with the customer service here. Was in and out and paid less the $20. Very fast…read moreand convenient! Thanks again ;)

Francis has been my agent for over 20 years for good reason. I've only had to file a claim a…read morecouple of times, but the process is always smooth and easy. I mean, when you're filing a claim, something unpleasant has obviously happened. He is humane and compassionate, and helps you through the process. The adjusters with Allstate are also quick to respond and efficient with their follow through. I will say that his assistant is a bit gruff, so I prefer to deal directly with the man himself.

Great car insurance agent. The team here is efficient and friendly and work hard to get you all…read morepossible discounts.

I am writing to express my appreciation to David Reidenbach of Farmer's insurance…read more When we needed to replace our home insurance and auto coverage, we contacted several companies, and we sometimes contacted multiple agents of the same company. Finding Mr. Reidenbach was a very positive experience indeed. He was thoughtful, very available and he was very efficient at putting things in place for us. It did not matter how many questions we had, how many emails we sent, or our learning curve. He always got back to us promptly, with an answer or a suggestion, and he helped us make good decisions without any pressure, of any kind. In this difficult insurance environment in California, Mr. Reidenbach was what excellent customer service actually looks like. Look no further. One of a kind.

I don't have anything against the David he's a nice guy, it really Farmer's policy and practices…read morethat I have issues with. I don't want to hurt a small business owner because he can't change the company practices of how the company handles clients claims.