I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

My first experience working with Brian was pretty good. Once I had my policies in place and I…read moreneeded to make changes/corrections or had questions it was a lot harder to get support from Brian or his office. Recently, my insurer drastically increased my rates without informing me why and the only way to address this was to work with Brian. I got in touch with the office and expressed my interest in getting this corrected or having other options before my policy renewed and managed to get Brian on the phone to discuss. He promised I would receive options or a solution by the next business day. I never heard back. I ended up switching to a different insurer (not through avail) and it took multiple attempts to get Avail to cancel my old policy. I think of the whole point of working with an agent is to get better service than dealing directly with an insurer -- with Avail that was certainly not the case.

Mary is a thorough and detail oriented accountant. I've been her client for about 4 years and I…read morealways feel like I'm in the best hands. She helped me navigate the confusing financial and tax things that happens after a parent passes away, including the final tax return and how to ensure things were organized and filed correctly. Mary is also direct, to the point, and available and super responsive when I needed her. I am planning to be her client for a very long time!

Mary jumped right in and understood the numbers and where I was coming from quickly. She gave me…read moresome good ideas I hadn't thought of and recommended closing some accounts. I plan to use her for my tax return after my good impression at the first meeting. She was willing to educate me on various concepts and showed me details on my statements that I had not fully understood before. She is expensive but I think she reduced my tax burden enough to pay for the consult.

Tiffany and her team have been amazing. We had another team for the first 25 years that we lived in…read moreSan Francisco but they retired. We were assigned to someone else, but our previous guy highly recommended Tiffany and we switched to her. They are prompt and friendly with every question I send to them. Tiffany herself and I have a call at least once a year to go over our situation and insurance needs and change things, whether up or down, as is appropriate. I don't think you will find anyone better in the Bay Area.

Overall, my experience with Tiffany's office was positive at first. Their rates were more…read moreaffordable than many other insurance companies, communication was good, and the process was smooth. Unfortunately, that changed when it came time for my renewal. My premium increased by about 60%, despite the fact that I had a clean driving record with no accidents, tickets, or points on my license. The increase seemed excessive, and the only alternatives offered were to significantly reduce my coverage to lower the premium. For me, that wasn't a practical solution. If I'm paying for insurance, I want coverage that will actually protect me when I need it. I understand that this was something that occurred with State Farm across the board. However, I still believe the local office bears some responsibility for how it was handled. I received an email notifying me that my premium would increase substantially and was told to call or email if I wanted to make adjustments to my policy. The new premium would have been about one and a half times my monthly car payment. I had been with State Farm for several years in the past and had been back with them for another year or two, so this was especially disappointing given that I had no at-fault accidents, tickets, points, or any other issues on my driving record. The explanation I was given was that the increase was due, in part, to false claims being filed by other people. In my opinion, if State Farm fails to accurately anticipate the cost of doing business or fails to adequately investigate the validity of claims before paying them, those are business failures--not consumer failures. I don't believe customers with clean driving records should be expected to absorb the cost of those shortcomings through dramatic premium increases. Because of the substantial rate increase and the lack of reasonable options to maintain adequate coverage, I ultimately decided to switch to another insurer.

Samantha has been managing my family's portfolio since 2018. This has been one of the best…read moredecisions we have made. In 7 years, she has doubled our assets. In addition to advising us on our financial portfolios, where she has guided us on salary contributions to different pots (retirement accounts, college savings accounts for our kids, and stocks), she advises us on life insurance and linked us with colleagues to help with our taxes and living will. We couldn't be happier with our decision to work with Samantha and hope this can be a life-long partnership - she is very talented and astute with markets and really has our back with every decision.

I have been a client of Samantha for many years now. She is amazing. I cannot imagine working with…read moreanyone else. She is highly knowledgeable. I can vouch for every 5 star reviews. Thank you Samantha.

My experience with Burns Employee Benefits has been great! My company has had them as our insurance…read morebrokers for over a year now, and it was so easy to get a consultation with them. After that, it's has been smooth sailing. They work very hard with us to make sure that we give our employees the benefits that are the best options for them. They are extremely helpful not only during the open enrollment process, but also whenever we need their guidance and assistance throughout the year. I also really like the portal they use for benefits enrollment. The interface is very straightforward and user friendly. I would recommend Burns Employee Benefits to everyone!

From the owner: We provide Employee Benefits - Health Insurance, Dental, Vision, Life, Disability, Retirement Plans…read more- for businesses and individuals. We also can provide Human Resources outsourcing, including payroll processing, to our clients with less than 50 employees. We are focused on providing excellent service and advice to ensure that you are getting the best deal for your hard earned money.

Everything went well. The employees were very courteous and answered all of my questions, and…read morebelieves me I had a lot. The mobile app is very user friendly

I am not currently a client of Stephanie's, but if you are searching for an absolute expert of the…read moreinsurance market you should contact her today. I called Stephanie to explore our options with respect to a CA Fair Plan policy and a Difference-in-Conditions policy. I received a complete education and a strong suggestion as to how to move forward. Stephanie is intelligent, selfless and supportive. I hope we find a way to work with Stephanie.

We have been working with Caffrey Insurance Solutions for over 3 years and are over the moon with…read moretheir services. Gabriel goes above and beyond in supporting our team and coming up with workable solutions. He helped us set up our Gusto account as well as getting the best rates from health care services for us. I would recommend their team to anyone! It has been amazing working with Gabriel and his team!

Knowledgeable, patient, pleasant. What more could you ask for when getting assistance with…read moreMedicare? Mary Thomas went above and beyond anything I expected from the world of insurance. I'm grateful to have a professional in my corner!

Truly fabulous! we had insurance agents for our businesses for years that annoyed me or would never…read morerespond. We were in the middle of an urgent situation when I googled insurance agent and called the ones with the best reviews- THANK GOODNESS IT WAS TOM, I only wish we would have found him sooner, would have saved us thousands in a mess up with changing insurances that causes us to pay double out of pocket maximums. We have now switched all of our employees to Tom for several years with no complaints. Highly suggest!

Great person and a great individual.. Simply Superb…read more Guided me on the Kaiser & Cobra in just few minutes and emailed with link of quote and apply along with Cobra also.. Super service

Great staff, I always feel welcomed as soon as I walk through the door. I was served an amazing…read moreNespresso coffee, and my agent, Kim, is always thorough and attentive to my needs. All of my insurance are taken care of by this agency. I went in for a quote and came out with full coverage and I am not looking back! Pros: lovely staff, lovely agent, clean office, clean bathroom, coffee Cons: street parking (some paid, some free)

In my experience, Kim and Shi's agency has been reassuring, knowledgeable, and supportive during…read morechallenging times. In 2012, my first coverage policy was underwritten. These meticulous agents made this Farmers office location personable and professional. Thank you for the work all of you do.

I have always driven past Jain Williams' State Farm office, as it's been a staple in Oakland for…read moreyears. Although I've had another type of insurance with State Farm, my auto insurance had been with a different company for nearly 20 years. I recently called the office to update my insurance card and had the pleasure of speaking with Carla. During our conversation, she asked if I had auto insurance and who my current provider was. She then asked if she could review my policy with me. Normally, I would have politely declined, but Carla's warm and friendly personality immediately put me at ease. It honestly felt like I was talking to someone I'd known for years. She took the time to thoroughly explain my coverage in a way no one ever had before. I realized I had always carried auto insurance simply because it's required by law in California, without ever fully understanding what my policy actually covered. At first, I was hesitant to make a change after being with my previous insurance company for almost 20 years. However, by the end of our conversation, I felt confident enough to become part of the State Farm family. Carla is truly an asset to this office. Her professionalism, patience, and genuine care made all the difference. Excellent customer service like hers is hard to find, and I sincerely appreciate the time she took to help me.

this place is awesome' friendly people ' I would say thank you so much guys and I need to say…read morethanks for Carla. Thank you for help.