I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

I set up a phone appt with Brian to shop for umbrella insurance. He called me on-time and…read moreexplained the process of getting this type of insurance. He asked me questions, and told me he would provide me with several quotes. After a few days, I received a quote from a top insurance company. They said this was the best choice. I asked for additional choices, and I never received a reply. After a week, I contacted another insurance broker.

Darci is amazing! She is extremely knowledgeable about various benefit plans and was able to…read moreprovide me with options. When my husband and I decided that Covered CA was the right choice for us Darci handled the entire enrollment process for us! She also followed up to let us know when our member numbers would be issued and was available to answer all questions we had after enrollment. I highly recommend Darci for a stress free process. You will be happy that you contacted her!

5 stars! A friend highly recommended Darci, and they were right. I truly felt like Darci was…read morelooking out for my best interest. She was very knowledgeable and responsive.

Outstanding service by this great team!…read more Would like to give extra credit to Erika who went the extra mile to find the best auto insurance rate for me, communicated well about the important details, all very timely!

Overall, my experience with Tiffany's office was positive at first. Their rates were more…read moreaffordable than many other insurance companies, communication was good, and the process was smooth. Unfortunately, that changed when it came time for my renewal. My premium increased by about 60%, despite the fact that I had a clean driving record with no accidents, tickets, or points on my license. The increase seemed excessive, and the only alternatives offered were to significantly reduce my coverage to lower the premium. For me, that wasn't a practical solution. If I'm paying for insurance, I want coverage that will actually protect me when I need it. I understand that this was something that occurred with State Farm across the board. However, I still believe the local office bears some responsibility for how it was handled. I received an email notifying me that my premium would increase substantially and was told to call or email if I wanted to make adjustments to my policy. The new premium would have been about one and a half times my monthly car payment. I had been with State Farm for several years in the past and had been back with them for another year or two, so this was especially disappointing given that I had no at-fault accidents, tickets, points, or any other issues on my driving record. The explanation I was given was that the increase was due, in part, to false claims being filed by other people. In my opinion, if State Farm fails to accurately anticipate the cost of doing business or fails to adequately investigate the validity of claims before paying them, those are business failures--not consumer failures. I don't believe customers with clean driving records should be expected to absorb the cost of those shortcomings through dramatic premium increases. Because of the substantial rate increase and the lack of reasonable options to maintain adequate coverage, I ultimately decided to switch to another insurer.

I had a great experience working with Jeff. He was very responsive, professional, and knowledgeable…read morethroughout the entire process. We were in a challenging situation trying to secure a personal umbrella policy due to having a young driver and a prior at-fault accident, and our previous carrier was canceling our umbrella. I was speaking with a couple of agencies at the same time, and Jeff was by far the most responsive, proactive and resourceful. He clearly put in the effort to find a solution that actually worked for our situation, and he explained everything in a clear and straightforward way. He was able to put together a strong package for auto, home, and umbrella coverage with the right liability limits, and made the process smooth from start to finish. We're really happy and appreciative. I actually found Jeff through a Google search, and I honestly feel lucky that I did. If you're looking for an agent who is efficient, thorough, and looks out for your best interest, I highly recommend Jeff.

Jeff and his agency always been great to work with, whether it is auto, home , or business…read moreinsurance, he's got you covered! I've been a client and friend for 15+ years. Highly recommended!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

Jaime has been super helpful with obtaining our rentals insurance. Easy, smooth and super friendly…read moreprocess. Thank you!

Applying to continue a professional liability policy I have had for the last two years, I was…read moretransferred to a new agent at Acrisure, The new policy offered had unnecessary but mandatory firearms, premises, and excessive coverage amounts and at a cost that was a 58% increase (+$250) over my previous charges. Replying that this was inappropriate, I was told that the program I was in was a "master program which we use to keep rates and premium down", which was even more absurd. When I asked to shop around, I was told there was "no other program". My rating here is One Star - I would rate One-Half Star if that were possible. (And BTW, I have already shopped around on my own and found appropriate coverage that costs much less.)

Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Even though I didn't walk away with car insurance due to life changes i've made a new long last…read morething insurance agent thank you for everything will be reaching out soon!

Mary is a thorough and detail oriented accountant. I've been her client for about 4 years and I…read morealways feel like I'm in the best hands. She helped me navigate the confusing financial and tax things that happens after a parent passes away, including the final tax return and how to ensure things were organized and filed correctly. Mary is also direct, to the point, and available and super responsive when I needed her. I am planning to be her client for a very long time!

Mary has prepared my tax returns for the last three years. I am so glad to have switched to…read moresomebody I can rely on to answer my questions, who responds quickly and freely offers her encyclopedic knowledge. She is so efficient, and I have absolute confidence in her.

Samantha has been managing my family's portfolio since 2018. This has been one of the best…read moredecisions we have made. In 7 years, she has doubled our assets. In addition to advising us on our financial portfolios, where she has guided us on salary contributions to different pots (retirement accounts, college savings accounts for our kids, and stocks), she advises us on life insurance and linked us with colleagues to help with our taxes and living will. We couldn't be happier with our decision to work with Samantha and hope this can be a life-long partnership - she is very talented and astute with markets and really has our back with every decision.

I have been a client of Samantha for many years now. She is amazing. I cannot imagine working with…read moreanyone else. She is highly knowledgeable. I can vouch for every 5 star reviews. Thank you Samantha.