I have been a loyal customer of the Totem Lake Rack location since it first opened, which is why I…read morewas so disappointed by my experience today. Less than a month ago, I purchased three of the same work shirts. After the very first wash, one of the shirts began falling apart due to what appeared to be poor fabric quality. I returned to the store with the other two shirts, which were completely unworn and still had the original tags attached. I also brought the damaged shirt, along with its tags, hoping the store would stand behind the quality of the product. Unfortunately, the manager was rude and immediately told me she would not accept the damaged shirt because it had been worn. I politely asked to speak with the store manager, but when she came out, she was also dismissive, rude, and showed no concern for my situation or my long-standing loyalty as a customer. I understand that stores have return policies, but I believe there should also be consideration for defective merchandise and for customers who have supported the store for years. I left feeling disappointed, unheard, and undervalued. I hope this feedback is taken seriously so that future customers receive better service and defective products are handled more fairly.

NORDSTROM RACK @ KIRKLAND TOTEM LAKE…read more Parking is available in their lot, and it's shared with the rest of the plaza. It does get extremely busy especially on weekends but you'll still be able to find a spot. All parking is completely free. When you walk into Nordstrom Rack, you'll either take the escalator or the elevator since everything is on the second floor. The store itself is huge, and they always have a lot of items on sale. I came in specifically looking for UGG shoes, but they were sold out everywhere. The associate, Aiden, was extremely helpful and kind. He went through every single aisle trying to find the exact pair I wanted, and even though they weren't in stock, I really appreciated how much effort he put in. The store has a big selection, especially when it comes to clothes. A lot of the items are designer pieces, yes, they're discounted, but most things still range from around $60 to $100, especially jeans and other clothing. Overall, I really enjoyed my experience here and would definitely come back. I like this location. It's not the biggest Nordstrom Rack I've been to, but it still has a great selection, and it works perfectly for being in Totem Lake.

I appreciated the help of the sales associate as we shopped early in the day and were the only…read morecustomers. But please, don't tell me something looks cute when it is 100% ill fitting. The store has quite tops and on trend jeans - but be prepared to pay 10-20% more for the exact item than at other stores like Nordstrom.

Super cute store! I saw so many items I wanted to get from jeans to tops to leather Able bags…read more The store is set up very nicely & it is easy to move from rack to rack, which I appreciate. The staff are super friendly & nice!

Ross Dress for Less, 12632 Totem Lake Blvd NE, Kirkland, WA 98034. I'll begin with a positive, that…read morebeing the singular cashier I encounter was a lovely person. We bonded over our affinity of coffee; she was definitely the bright spot as we rang up my purchases. I came in to pick up an outfit for a baseball game, impromptu and I hadn't brought a change of clothes. I've avoided Ross Dress for Less, due to the nature of how they treat their patrons. The Tukwila Ross, and the Ross in Oahu, HI. I'm looking at you both! Just know that immediately as you enter the premises, you will be met with an assured and pointed greeting from someone dressed as or cosplaying as security. :-) My attention was grabbed by the display offering assorted men's fragrances, I did a quick search and found a well-reviewed Leather Oud, by Tahari for $10.00 dollars. I actually like it, and its reminiscent to something I have, but is a little bit brighter. So, if you like fragrances, I'd definitely browses Ross's offering. Definitely do a search for price comparisons. Now, if you a person of size, you may have a bit of trouble finding shirts of any style that may or may not fit, I didn't bother to looks, as I took a quick glance and the picking are slim to none. Thats on the buyers for the stores. I did manage to find 2 pairs of pants, in the men's section, unfortunately the choice in sizes is limited as is the color choices. if you're 38 and above, best of luck. On another positive, I did feel like I was able to shop without the usual feeling of being policed by the loss prevention dept. So that was a plus, if i had more time to look around, the store seems to have a pretty good home decor dept. The store was in decent shape and pretty well organized, clean and be prepared to park nowhere near any of the multiple stores in the shopping center. It gets pretty busy midday.

I had a very disappointing experience at the Kirkland Ross on June 16, 2026 at approximately 4:42…read morePM. I went to a cashier whose register had just opened. While I was unloading my cart, the cashier asked if I needed a bag. Because she had her back turned to me and was not facing me, I had no idea she was speaking to me. She then turned around and asked again, and I said yes. From that point on, there was virtually no customer service. The cashier never greeted me, never made eye contact, and never acknowledged me. Instead, she carried on a conversation with a fellow employee while bagging my merchandise as if I wasn't even standing there. When she finished bagging my items, she placed the bag on the counter and waited for payment without telling me the total. There was still no eye contact and no communication. I finally asked, "Where is your customer service? At least you can tell me the balance." Her response was, "You can see the amount. I don't have to tell you." After I paid, there was no "thank you,and no acknowledgment whatsoever. I took my bag and immediately asked to speak with the manager because I found the interaction unprofessional and disrespectful. I understand retail employees have busy days, but basic courtesy, eye contact, and communication are fundamental parts of customer service. Customers should not feel ignored throughout an entire transaction. Associate number: 846315.

Well we were enjoying dinner in kirkland last night and decided to pop into this shop to look at…read morehats real quick. It was 15 min before their closing so we were not Planning on lingering! Before we even got in the door we were met with hostility from the woman behind the counter, she told us in no uncertain terms we were NOT welcome to browse and wanted to know what we were shopping for! My friend said she just quickly wanted to look at hats and the woman and her coworker roughly pointed her in the direction while mumbling under their breath that we were not welcome and should just leave! We were there less than two min and that was way too long for me! I would NEVER EVER give a penny to a company with this sort of employees or service! We were in no way being rude, pushy or out of line! The store was literally still open and the door was unlocked! Such gross behavior from older adult women! They should be ashamed!!!

Wonderful woman's Botique in the heart of downtown Kirkland. Friendly and helpful service with an…read moreamazing selection of clothing and accessories. There is something for everyone in this store. It's my one stop for a new outfit for an event or a quick gift for a friend. Be sure to check out her "sale room". I highly recommend!

I said yes to the dress here! A beautiful vintage Maggie Sottero dress, it fits like a glove!…read moreEveryone working at the shop was so kind and helpful. They were just as excited as I was about the dress!! I do want to note, the pricing here is different than average retail. It's a consignment store, there are sales and changing prices noted on the tags. There are signs posted everywhere at checkout saying they charge 3% for card transactions, plus Kirkland sales tax. I thought they were very reasonable and very honest with their pricing and gave me an itemized receipt! I would definitely recommend this shop for really nice quality vintage pieces. They have a lot of designer vintage as well!

I made the terrible mistake today in thinking that a store that is supposed to be open by 10 AM…read morewould be open at a quarter till 11 AM.... I was stopping by to pickup my unsold consignment items as my contract has ended, and I let them know yesterday that I would stop by sometime today to pick it up, yet when I arrived at 10:45, I was shocked to find the door locked, the lights off, and no sign of employees... I even tried calling several times, and received no answer, and no way to leave a message to let them know I tried to stop by.... I hope that I will still be able to pickup my items another time, but I really wanted to just get it done while I was out and about this morning Turns out their power was out this morning and didn't get turned back on until 11 AM-ish They were very kind and understood why I was angry There still should be a secondary way to contact the store or a way to leave a voicemail

Loveee love love this spot! I am more into avant-garde styles which isn't the most popular in the…read morearea so I'm always in luck! I especially love that they have a huge sale section in the back, and they have a giant sale once a year where I've purchased a few amazing life-long pieces. Such a gem.

I have consigned clothing here a few times and the system is very organized. I have always…read morereceived my check with no problems and the unsold items returned. Recently I brought in a few winter items and the very kind staff person who looked at every piece explained that they were only accepting spring clothing but to come back in the fall. The other nearby consignmnt shops just brushed me off and said I needed to make an appointment. Ragamoffyns doesn't always accept everything I bring in but are always polite when saying no. I never feel insulted and I donate those items rather than dealing with the other shops.

Small store with good items! If you know Lululemon, you know you are going to pay more than a…read morenormal athletic store for goods so once you get over that, you know the items are going to last. I have been to this store about 4-5 times and I do agree that the workers are a lot less outgoing than the larger stores but they are still helpful and present. Are the items expensive? YES. Will they last for a long time? YES. Sometimes you get what you pay for! Overall good store with good options.

This is a very petite lulu store and the merchandise is limited. I can always find something to buy…read morehere but not today. Not bad but not great. The employees weren't very interested in chatting or helping.

Reseller/boutique of brands like 7 Diamonds and Marine Layer. Some items have a markup beyond…read moretypical MSRP so know your stuff. In store returns only allow credit. They are friendly, but a perhaps slightly too persistent. Told them I was not interested in multiple shirts multiple times when I was in the dressing room. But overall, they were friendly enough I would browse again. I have purchased a few things from them but only after being completely positive the item would fit and make sense with my existing closet. The credit only thing makes it so I'm not going to take chances like I would at competing stores like nordstrom (who carries many of the same brands) where I can return things for full refund.

Loved my experience at this boutique! 10/10 will be visiting again. Such a good variety of style…read moreoptions. The staff were all very friendly and helpful. Shout out to **KATIE** she was so much fun to take style advice from and kept me wanting to try on more outfits I just wished my budget was bigger at the time of my visit because I would have bought more!

Review is EXCLUSIVELY for DAISY. She was a down to earth,…read morenot pushy, honest and kind sales staff that went above and beyond to assist me. I actually ended up revisiting the store again just because of the positive experience I had the first time with her. I hope upper management realizes what a team player, and genuine staff member they have on their hands. Would highly recommend stopping by the shop if she's the one working.

Rude obnoxious and lazy female staff member working here. I had a completely ridiculous interaction…read morewith her last week (May 13) and I will not be going back here. Unbelievable.

I must say I am impressed with this place! Yesterday, I bought a dress for the NYE 2025 coming up…read morehere in a few days and it was absolutely fabulous!! Just like the store's name! I also bought 4 bracelets, 2 winter scarves and a winter beanie! What a joy it was! I love all the stuff I bought yesterday. This was not the first time I bought stuff from them! I also bought this fabulous dress to wear at my wedding here for less than $100 (see photo). I absolutely loved it!! This was my 2nd dress as my main bridal gown was fancier, longer and with a small train so I can't dance in it. This pearl straps dress was just perfect, hitting at my ankle so I can dance in it. My daughter also scored a beautiful pink dress in the Spring of 2025 that she plans to wear when there's a special occasion.

My daughter and I stopped by Absolutely Fabulous while our boat was docked in Kirkland. We were…read moredressed casually because we'd been out on the lake, and my daughter--who is heading into her senior year--had spotted a beautiful dress in the front window that she thought might be perfect for her senior photos. We walked in, patiently waited while the employee finished helping another customer, and expected at least a simple "Hi, I'll be with you in a moment." Instead, once the customer left, we were completely ignored. Not a greeting, not eye contact, not an acknowledgment that we were standing there. The employee simply started hanging clothes as though we were invisible. It was one of the most unwelcoming retail experiences I've had. The atmosphere came across as elitist and judgmental--as if our casual boating clothes somehow meant we weren't worth acknowledging. The irony is that we absolutely had the means and every intention of buying a dress and supporting a local Kirkland business. Instead, we took our money elsewhere. A boutique should make people feel welcome, regardless of what they're wearing. Unfortunately, this store made us feel judged the moment we walked through the door. I won't be back, and I certainly can't recommend it based on how we were treated.