Hard pass. first and last purchase there. Had a necklace customized. I get the charm can't be…read morereturn/exchanged. The chain itself howeverwas to short so being I paid over 600 I thought I'd exchange the chain. The lady who ran up on me at the door like I went to the wrong place. Says well the chain and charm count as one piece and with the biggest ass eating grin says but I'd be happy to sell you a new chain. Go to shaneco all around better choice.

Bought a wedding ring and had it about six months when on inspection it had loose diamonds. Sent it…read moreoff and it came back and they forgot to flash it. Sent it back and wore it for a week before missing a diamond! Send it back and the replacement diamond was darker and smaller. I need to wear reader glasses to see clearly up close and I could see the issue within a second without my glasses. I should note that we live far away from this Jared's so we use the local Kay's to ship out- which goes to A different Jared's for repair- not this store. I called Will (the GM of this store) and told him my issues with quality and structure of a wedding ring after only six months old and having no issues until employees started messing with the ring. I told him I wanted to replace the ring and we drove up the same day. In the mean time he kept communication with me; even sending me ring ideas based on my preferences. When we arrived he was quick and patient while my husband and I decided on a a new ring. We brought out disabled daughter and offered her water and a piece of chocolate. We did the refund/ rebuy and they had their team attach the stone to the setting we chose and we left happy! It did take a few hours, which is expected but it all happened in one day and didn't drag on for weeks! We were treated much better than most of these reviews on this store. I made sure to steer clear of Cory! Go see Will he will make sure you leave happy!

Went to Jejos's to have my sterling silver jewelry rhodium plated. Although their machine wasn't…read morequite large enough to do what I wanted he dipped and polished my jewelry to a beautiful shine and didn't even charge me. Highly recommend!

I took two rings in to be resized. They offered advice and listened to my questions, concerns, and…read morewhat wanted to be the end result. They gave me a discounted quote since I was having two rings sized and told me it would take about a week. To my pleasant surprise they called me two business days later to let me know my rings were ready for pickup. They turned out perfectly and I'm so happy with them. I'll be using JeJo's for any and all future needs.

Hailey was a lifesaver she helped me choose the perfect ring out for my 2 year anniversary.read more

Employees at this specific location (Bridgeport) seem to be incompetent. One employee did not know…read morewhat a tennis bracelet was. I went into the store two times asking that information about a bracelet be sent to me so my husband could get it for me. I have still not received the email. It has been 2 weeks. They took my information and I get tons of emails from them now, but nothing that I asked for. Very disappointed in their customer service and knowledge of their products.

Went in to buy a silver bracelet was told 40$ and quoted 40$ and I asked them if they were sure and…read morethey said yes they were sure (this was during when silver and gold prices were high) then about a week after I ordered it they called and said it would be 50$ and I tried to push back but I accidentally agreed over the phone and they said they'd bring up the transcripts of me saying yes. It used to be a good spot but after the remodel that looks like a cheap Indian restaurant plus pride flags all over instead of jewelry this place kind of sucks if you want a good honest reliable jeweler. They're also closed on mondays and only open on the other days from 11am

Great selection and prices, staff is knowledgeable and friendly, and custom work is reasonable.read more

So happy with my lovely custom engagement ring and matching wedding band. The staff was helpful and…read moreattentive in recommending a custom engagement setting that not only incorporated my modern preference but also ensured stability to my grandmothers diamond stone. The process was seamless and efficient. Thanks again!

This is the best store ever to buy or sell jewelry/scrap gold as they are not only professional and…read moreknowledgable, but also pleasant with the best payout. I was impressed by the location, store front and plethora of quality jewelry. I went to two other nearby places to sell jewelry; Royal Jewelry and Capitol Pawn, which did not even come close to what Smith & Bevill paid me. Overall, their cordiality and customer centered approach are stellar. I definitely recommend them for an outstanding experience and they are now my favorite jewelers. Don't waste your time elsewhere as this place is a real "gem". Thank you Smith & Bevill! Be on the lookout for their killer watchdog dachsunds!!

Top quality product - no crap sold here. Helped me greatly when I had to sell my custom made…read morediamond wedding ring in order to buy car parts for Honda civic

So disappointed. A good friend, who introduced me to this store, was a frequent buyer and seller to…read morethis location. She recently brought in a ring with a clear stone (suspected diamond) and stamped 14k on the inside shank, to sell. After some back and forth and alleged "testing" she was informed by the staff that the ring was not gold and the stone was not a diamond. They offered her $5 as silver melt. Disappointed, she trusted the staff and was paid out $5. After a month or so, we came back to the store together and I noticed a ring that looked strikingly similar to my friend's ring in the center of the diamond display case. We asked to see it, and to our shock and surprise it was the exact same ring that she had been told had no value. Yet, here it was, on display with a lovely crisp price tag of over $5,900.00. When she asked for clarification about the situation and how they could give her $5 then try to sell it for thousands more, and whether she would receive fair compensation, she was informed that she signed a contract for the $5 and that's all they could do. Upon asking to speak with the owner/manager, the staff member said that they would have the manager call her the next day. The ring was put in an envelope, which they had her write her name and information on, and put away somewhere for the manager. Well, to this day, no response. No phone call from anyone. Nothing. Either my friend got scammed when they told her the ring had no value and then they priced the ring for sale as a 14k white gold ring with a large diamond. Or the ring didn't have any value but looked good enough so they thought they could fool someone to buy it as a real gold and diamond item. Another option, which I am truly giving them the benefit of the doubt here, is that the ring really did test initially incorrectly, then they retested and found it passed. In this instance, they should have contacted my friend to rectify the situation and paid her the difference of the ring's pawn value and the $5 she received. And yes, the ring's identification was traced directly to her $5 sale, as verified by the staff. As my friend (let me remind you that she was a frequent customer as a buyer and seller of mostly jewelry) was never notified of any recalculation, nor contacted by any manager or representative, this whole situation raises major red flags. The following saying is most definitely true: Caveat Emptor - Buyer Beware.

I went to many other jewelry stores to get my watch fitted but this is the only one that gave a…read moregood price and did it in real time. i would definitely recommend this shop.

Does 0 stars exist?? Stay away! Where do I start......I hate to write this review but I don't want…read moreother customers to have my experience. I dropped it off on a Wednesday, they said it should be done the next day but give it to Friday. I said no problem.....2 days is better then what I was expecting. Friday comes around, no call. I call them Fri to see hear an update, they said let me check, the lady that fixes watches took it home to fix. Cool, no problem.....no call back. Call on Monday, they said oh let me check w her, no call back. I call again on Tues...they sounded like oh this guy again. I said please give me an update....one of the lady's said I'll call you back when I know in a tone like I'm bugging her....no call back again! I called the next day and a guy answered and I told him I just want my watch back, I'll get it fixed somewhere else. He said "fine, I'll call you" He calls the next day saying it's in. I go to the shop and say "I'm here to pickup my watch" The guy said "your name?" I told him my name and 1 of the lady's that sits at her desk w her back turned says "oh him!" Hahaha So professional. He says "we fixed the battery but don't know how to set the time/date" I said "I can do it" I get home and the buttons on the side to adjust time and date are BROKEN. Jammed in where you can't hold down. STAY AWAY FROM THIS PLACE!!! SUPER UNPROFESSIONAL! Plus, it's super dusty in there, a cat lerks around and the females that work there just complain back and forth to eachother about their lives when customers can hear. Super awkward!! Go to West Linn Watch Repair.....Joe fixed my watch in no time!!!

Store is closed for 10 days, until August 25, 2026. I drive quite a bit to find out this…read moreunfortunate situation. Wish I would have called

I took a delicate gold ring that I crushed and thought it was done for and the owner was able to…read morerestore it and it looks as good as new! I'm very happy with the service I received.