Dr. Ko is amazing. She is very kind and empathetic. Unfortunately, the office staff are the…read moreopposite. They are quite arrogant and uncaring. It took me three months and multiple phone calls to recover a refund to an overcharge on their part. To the front desk, you are literally just another number.

Absolute incompetence. Avoid this circus at all costs…read more Poor billing department, abysmal staff, and zero professionalism. My appointment was scheduled for 3:00 PM. At 4:40 PM--after I had been waiting for nearly two hours--they finally informed me that the equipment needed for my appointment was actually at their satellite office, and that I would have to reschedule. Absolutely ridiculous. It is an actual cast of clowns working here. They seem to think saying "sorry" is some magic spell that absolves them of any basic professional responsibility. But it doesn't end there. My billing and insurance have always been completely consistent, with the exact same copay amount for years. During this visit, the receptionist literally started gossiping about my account to another staff member right in front of me, as if I weren't standing there. Apparently, they updated their billing system, and my summary of benefits for my ACA Marketplace (CHP) insurance plan hadn't transferred over properly. Instead of sorting out their own technical glitch, the billing staff member (a blonde female) refused to let the appointment proceed unless I paid a surprise "past due charge." Refusing care over a system error is incredibly insensitive, especially given that the patient is a glaucoma patient dealing with high eye pressure. I asked for an itemized bill so I could take it home to review, verify, and pay via check if the charge was actually valid. They printed the bill, but rigidly insisted I still had to pay the mystery balance right then and there to proceed with the visit. And the ultimate punchline? They couldn't have provided the medical service anyway because the equipment wasn't even in the building! The billing department simply refuses to do their job. They won't call the insurance company to fix an obvious error in their own system because it's easier to lazy-load the labor onto the patients, forcing us to call and track down an updated summary of benefits for them. Avoid this place at all costs if you have a choice. Between the massive wait times and the complete lack of communication between departments, I was coerced into paying a bogus past bill that didn't apply (my specialist copay is clearly printed on my insurance card, and I have years of consistent payment history here). To top it all off, we left without even receiving the medical care we scheduled. If any malpractice or consumer rights lawyers see a case here, let me know.

Dr. Weaver performed surgery on my blocked tear duct. It was an operation that involved the eye…read moreand the nose. Prior to the operation, my tear duct had swelled to a huge size and I was forced to wear dark glasses to conceal it. The thing was painful, and it was oozing. Not pleasant. He performed surgery, and not only did it turn out well, but also despite his having to cut into the lower lid - he left no scar! Great ophthalmologist.

I saw Dr. Weaver for years & feel the need to add a review. I had surgeries also, and no…read moreappointment or surgery were less than a wonderful experience. You are totally calmed beforehand & treated with such professionalism. When dealing with my eye problems I felt in very capable & talented hands.

Very professional and thorough. Provided feedback on the issue I came in for. Staff very friendly…read moreand professional as well.

The team at Palmer Eye is amazing! They have a ton of experience, the latest technology, and a…read moregreat bedside manner. Highly recommend!

Very poor customer service and no sense of urgency with the employees. I'm here with my fiancée and…read morewe have been here almost 2 hours now with a prior appointment being scheduled over two weeks ago. Avoid this place at all costs.

Not very friendly or helpful in making good on defective materials. Charged way too much!read more

Paid over $300 for a complete series of vision diagnostics but was told she doesn't know what is…read morecausing my problem with my vision. Does not seem to be the least bit concerned about the lack of a diagnosis and dismissed me. I do not recommend her to anyone. I expect a different ophthalmologist will discover what the problem is with my vision which will prove the ineptitude of this ophthalmologist.

They took good care of me during my visit. They see to it that your eyes are as good as they can…read morebe. Everyone is nice and kind there. Thank for seeing me.

Dr. Charles Newell was HORRIBLE! I visited him yesterday for the second time during my lunch time,…read moreit was three months from the first visit. Besides the time I spent on the exam, I waiting only for him over half hour. Until I asked the staff my time was running out, they let me to see him. I said it took me such long time to see you every time. He said that's just half hour, I always took one more or two hours to see other doctors. I said that's your problem. Then he said: Nobody confront with me, you are the first one, I don't want to treat you, YOU ARE DISMISSED. I was shucked, it sounded he didn't let me waiting for two hours in stand of half hour was his mercy! I followed his instruction from the first visit to wait for three months till this appointment yesterday to solve my eye's issue, he dismissed me, for not even my fault. However, I am glad he is just a doctor, not a leader of a country, otherwise he would certainly be a dictator.

During the covid pandemic I am trying not to see doctors, preferring to socially distance as much…read moreand as often as possible. Well, my glasses got out of whack, and so I needed them adjusted. Paul is an amazing and caring optician. When I called to see if they were doing any sort of online appointments, he said they had not and then asked what the problem was. When I told him he gave me his cell number and asked me to FaceTime him. Wow. That's great customer service. We did FaceTime and he immediately saw the problem and told me how to fix it. I thought I had, but later that night realized I had not. So I called the next day and asked if I could come and see him. He said absolutely. I shared my concern about getting too close to people. I knew they were all wearing masks, but I asked if he would be willing to wear a face shield. He said absolutely. I went there and everything was socially distanced. And Paul came out to meet me with a face shield on. He took my glasses and fixed them in under 5 minutes. That, my friends, is wonderful service. And it is awesome that Paul and the folks at Tallahassee Eye Center care so much about the feelings and concerns of their patients.

Wonderful atmosphere and even greater optometrists! You'll be lucky to see Dr. Catherine Hough for…read moreher expertise and kind, professional demeanor.

I'd like to edit this review to say that the Dr. Paul Hartsfield called me himself on a Saturday…read moreafternoon to resolve the problem. We talked about what went wrong on Friday at his office. I am very grateful for him calling me directly and helping me to solve the issue. Dr. Paul Hartsfield in Tallahassee Florida, and his nurses, are completely negligent. They've left me without meds 2 weekends in a row. I have Covid. I'm gonna have to go back to the hospital b/c of violent coughing.

I have been going to Dr.Heartfield for 20 years. He listens and will do whatever it take to help…read moresolve the problem. I have MS and 5 other autoimmune diseases. With all my doctor he stays up to date with them. Believe me I am not a easy . Concerning the staff, I have seen wonderful nurses and staff. However this is not always the case. It is hard to keep good employees. YOU ARE ONLY AS GOOD AS the EMPLOYEES. Renee works on the front desk and is wondeful. I lOVE HAVING DR HEARTFIELD AS MY DOCTOR!