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    Kenneth P Kato, MD

    4.5 (2 reviews)
    Open 8:00 am - 5:00 pm

    Services - Kenneth P Kato, MD

    Eye surgery

    Laser vision correction

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    Eye Associates of North Florida - Eye Associates Of Tallahassee 2020 Fleischmann Rd Tallahassee, FL 32308

    Eye Associates of North Florida

    2.3(43 reviews)
    0.1 mi

    Dr. Ko is amazing. She is very kind and empathetic. Unfortunately, the office staff are the…read moreopposite. They are quite arrogant and uncaring. It took me three months and multiple phone calls to recover a refund to an overcharge on their part. To the front desk, you are literally just another number.

    Absolute incompetence. Avoid this circus at all costs…read more Poor billing department, abysmal staff, and zero professionalism. My appointment was scheduled for 3:00 PM. At 4:40 PM--after I had been waiting for nearly two hours--they finally informed me that the equipment needed for my appointment was actually at their satellite office, and that I would have to reschedule. Absolutely ridiculous. It is an actual cast of clowns working here. They seem to think saying "sorry" is some magic spell that absolves them of any basic professional responsibility. But it doesn't end there. My billing and insurance have always been completely consistent, with the exact same copay amount for years. During this visit, the receptionist literally started gossiping about my account to another staff member right in front of me, as if I weren't standing there. Apparently, they updated their billing system, and my summary of benefits for my ACA Marketplace (CHP) insurance plan hadn't transferred over properly. Instead of sorting out their own technical glitch, the billing staff member (a blonde female) refused to let the appointment proceed unless I paid a surprise "past due charge." Refusing care over a system error is incredibly insensitive, especially given that the patient is a glaucoma patient dealing with high eye pressure. I asked for an itemized bill so I could take it home to review, verify, and pay via check if the charge was actually valid. They printed the bill, but rigidly insisted I still had to pay the mystery balance right then and there to proceed with the visit. And the ultimate punchline? They couldn't have provided the medical service anyway because the equipment wasn't even in the building! The billing department simply refuses to do their job. They won't call the insurance company to fix an obvious error in their own system because it's easier to lazy-load the labor onto the patients, forcing us to call and track down an updated summary of benefits for them. Avoid this place at all costs if you have a choice. Between the massive wait times and the complete lack of communication between departments, I was coerced into paying a bogus past bill that didn't apply (my specialist copay is clearly printed on my insurance card, and I have years of consistent payment history here). To top it all off, we left without even receiving the medical care we scheduled. If any malpractice or consumer rights lawyers see a case here, let me know.

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    Eye Associates of North Florida - Text EYEAOT to 20673 to receive special offers and promotions from Eye Associates of Tallahassee!

    Text EYEAOT to 20673 to receive special offers and promotions from Eye Associates of Tallahassee!

    Eye Associates of North Florida
    Eye Associates of North Florida

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    Kenneth P Kato, MD - opthamalogists - Updated June 2026

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