The service was fantastic! All the employees were on task and very friendly and helpful! I would…read morenever go any place else! It's hard to find a honest and reliable shop!

Purchased a 2011 F250 with a 6.7L engine in it from XLR8 Diesel. And the motor blew…read moreHaven't heard back from them about this problem.

Stopped by for an oil change and tire rotation today. They operate on a first come first serve…read morebasis. I was lucky to get there early and be seen right away! Staff was friendly and prices were great! They even offer punch cards for after so many oil changes, you get a free one! They have a small seating area inside and outside. Definitely recommend.

New to area and have been going to the same auto mechanic place for 35 years. When I moved to West…read moreVirginia, I had to find a new place and these people are amazing kind honest and do great work

I brought my new-to-me used car in today for a MD state inspection. I was referred to Ormsby Auto…read moreby a tag and title shop not too far away. I had no doubt my car, with just 25,000 miles would pass. When I arrived, they readily fit me in. It didn't occur to me that I should have had an appointment. Thankfully they took my car in while I had breakfast at a walkable distance McDonalds. (Their fritter is really good.) They said it would take an hour, but when I came back 50 minutes later it was ready to go! Wil gave me the good news, but said I should consider having my rear brakes replaced soon. No pressure to sell me on making an appointment, but because Wil was such a cordial guy, I just may come back here. We had a nice conversation, and I found out he's a former educator. My inspection was just $85, and the first step I needed to complete in registering my out of state car in Maryland.

Amazing experience…read more I appreciate the level of honesty and professionalism I received from my initial visit to the completion of service. This auto shop is a very welcoming environment and this level of professionalism was provided by everyone I interacted with and through my observation I saw this being given to others. I've already shared my recommendation to service this shop to others and if I need car repair I know this will be my chosen location. I highly recommend this location.

Been a customer of theirs for years. Incredibly reliable and trustworthy. Just the other day I…read morehad an issue and took it in. They repaired it but another issue was caused by their repair. Took it back and they fixed everything free of charge. They also admitted their error. That's the kind of guys they are. Total honesty.

Need an honest reliable mechanic? The guys at Aspen Hill Service Center (yeah, they're located in…read moreRockville but used to be in Aspen Hill, hence the name) are solid old school mechanics who specialize in American cars. This place looks like something out of the Dukes of Hazzard, especially when they had a one eyed shop cat, but don't be fooled by the outside, this shop knows how to fix your car!

His shop is dirty and unorganized. He doesn't finish work when he says. Not there when you come…read moreby for your appointment. No employees I had to take my car back three times for the same reason. I don't think he knows what he's doing.

Ash, what can I say about him? We found him through a friend, and he is awesome. He is friendly,…read morefair, knowledgeable and reasonably priced. He has fixed our cars on several occasions and is our regular oil change and brakes guy. When there are horror stories out there about auto shops overcharging and not performing quality work you can imagine how happy we are that we've found Ash. His shop is a little out of the way, but it is totally worth the effort to find.

The best! From a simple oil change to engine swaps, they can do it all. Very honest and fast. I've…read moreowned multiple cars in the past years and I only go to them. Their prices are very reasonable and they don't suggest you to fix/change something that you don't need, like those big chain stores/shops.

They're closed!!!! No sign anywhere! I dropped my key at night and now can't get my car.read more

Been taking my cars here for years . Family owned and operated for decades in Rockville. Work is on…read morepoint every issue is addressed by

I used the National Auto Body shop to fix my Toyota Prius and they was OUTSTANDING! I could give…read moremore then 5 stars, because they are the best! Thanks to all!

I have had my car repaired three separate times at Loudoun Collision Center (LCC). Twice hitting a…read moredeer and once rear ended. The first two repairs went pretty smoothly and my car came back in great shape. This last repair has been extremely frustrating. Enough so, that I had to send an email (Friday, December 5th) to the general manager, Will Lopez, about my experience. I wanted to reach the manager by phone but was told his preferred method of communication was by e-mail. Text from that e-mail relating to my current experience is below: "...Well unfortunately on Nov 8th I hit a deer....I brought the car in to Loudoun Collision on Nov 10th and it has been there ever since...I was given an expected completion date a few days before Thanksgiving, I think the 24th. That then got moved to to Wednesday the 26th. ....The last time I had my car in your shop, I was getting constant text updates with the progress. This time I am getting none. By 3pm on the 26th hadn't heard anything about my car being completed. So I called and that is when I found out there were parts and painting issues and that the new pickup date would be Wednesday, Dec 3rd. By the 3pm on Wednesday the 23rd, I still hadn't received any communication so I called in and spoke with Brandy. She said there was still issues with parts and that the new date would be today, Friday December 5th. She said she would call me on Thursday (yesterday) with an update. I expressed to her my disappointment with the lack of communication and she was apologetic. I received a call from her at 6pm Thursday and she couldn't tell me for sure if my car would be done, but that she should know by about noon on Friday if the part arrived. It is now about 3pm on Friday and I have received no communication if my car will be ready or not. This has been frustrating as I do not have a rental car and we are having to do last minute juggling due to being uninformed of the car's status." As of the writing of this review (Dec 9th), I have not received the courtesy a reply from Mr. Lopez. A minute after sending that e-mail, I did receive a call from Brandy that the car was not ready and that the new pick up date would be Monday, Dec 8th. I believe Brandy was doing the best she could, but it seems the shop has some major internal communications issues that need to be resolved. Just past 4pm on Monday I received the long awaited call that my car was ready. Yipee, right? Not so fast. I was then informed that they charge 4% for using a credit card and they do not take personal checks. I understand that businesses do this, but I didn't know this was Loudoun Collision's policy. The last two times I paid with a credit card with no fee attached. Finding this out at 4pm made it a bit challenging to avoid that fee. Well I mustered up the cash paid my bill and got my car. Finally its over, right?? Not so fast. After about five minutes driving the car's warning break light came on along with the following messages "Collision Mitigation Braking System Problem" "Adaptive Cruise Control System Problem" & "Road Departure Mitigation System Problem". I called LCC and was told those should have been reset. They told me they will contact the person responsible and get back to me on Tuesday. Well it's Tuesday morning and I am typing this review. This saga is not over and I will update the review if it is worth the energy. Unfortunately, because of this experience, I can no longer recommend LCC. It's too bad because I was very happy with them in my previous encounters.

12/12/25 - Update: I finally heard back from Mr. Lopez. We had a long discussion about my…read moresituation. I appreciated his acknowledging the shortcomings of LCC with respect to the service I received. He was very apologetic with all that had taken place. He plans on working with his staff to find out all that went wrong and work to make sure it doesn't happen again. I found him to be sincere in everything he said. With respect to the warning lights, they pertain to an inability to calibrate car parts to an after-market windshield that was installed previously by his garage on my car in a different accident repair. He will be contacting my insurance to see about getting an OEM windshield. My car is at least drivable, but will needs to go back to his garage for further repair. I just dropped my car off. With the saga still continuing, I will provide further updates. Stay tuned...