Manager stayed sitting behind the computer while customers waited for 20-30 minutes for checkout…read more I asked him if there was more anyone else available to check us out," I'm the manager so you have to wait til someone else come in". Product dropped. Bye.

Best service anywhere. These guys are superb. Will help install stuff on your car, whenever…read morepossible.

This place is great, my brothers civic had a warped head and I couldn't find a new head anywhere…read moreelse but here I tried everywhere... They ordered it for me and it arrived within a couple of days I also orders a couple of belts and a gasket set too. Everybody I dealt with, they were nice and very professional and the new head turned out great the car feels brand new and there's no leaks...

From the owner: Carquest Auto Parts at 419-B S Jefferson St in Frederick is one of the nation's leading auto parts…read moreretailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Frederick, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores.

Isn't fair to local shop as people are great and product availability is fine. This review is…read morebased on rebate process. DO NOT BUY BASED ON REBATE PRICING! Advance Auto corporate misrepresent their processes, essentially house of lies. Stores don't have forms, refer you to AA/rebates website. Put in all the receipt data (store ID, transaction #, etc) and get tracking info. Within 24 hours an email appears that says can't be processed, need more info. Provides 888.378.9766 customer service and disconnects after 5 seconds every time, try it. Sent email instead with no response. Dead end, no rebate. Invested time chasing non working process. So investing more time here to warn others, stay away from purchases that entice with rebates. It's a GIANT SCAM!

Called the store to see if they would be willing to install a battery on a 2015 Toyota Corolla. Was…read moretold yes, that it was a piece of cake. Placed an order online, went to pick it up and get it installed where I was told they're short staffed and can't do it. Was told to come back after 2pm when breaks were done so that I can get it installed. I did just that, and ended up being told that because it's "raining" it cannot be done. Would have just saved myself the trip and picked it up and found a YouTube video to do it myself. Came here to say that I've done it myself. Watched a 2 minute YouTube video and it took 5 minutes. Thanks for nothing!

There was a mistake made when placing our online order. We were totally unaware of this before…read morehand because the order confirmation email didn't contain a clear description. My wife completed the transaction without seeing it or knowing the tire was totally the wrong size and completely useless to us. We walked back inside immediately. Then the associate informed us we were intelligible to return the tire because we ordered online and paid cash in store, also we didn't receive a paper receipt. At this point, we were standing there with a new tire paid in full and no options. We didn't have any use for a tire that wouldn't fit our wheel. I mean this tire was basically trash in our opinion. This store did an amazing job helping us correct this issue. This compelled us to post the experience online. We were very thankful and expressed that to this associate. Didn't get his name but he's truly a decent guy for helping us apply the purchase price towards a correct size tire. We can vouch for this ending as a very positive experience. You can expect to be in good hands with this store and staff. Thanks again, Keith

I made an appointment for 11am on a Sunday and drove 40 miles for a service. They took all walk-ins…read morefirst and service guy told me next time to show up at 8am and I have a better chance of getting serviced. Bad business. Don't accept appointments if you won't honor them and don't waste people's time!

I have dealt with Ron on difficult items and I have referred others to him as well. He will not…read moresell you an incorrect or inferior part. I understand that he is kind enough to accept returns no matter what the situation. At least I think so, nobody has ever returned anything that I know of and we all have been super happy with everything. Everything as described or better, well packed, shipped fast. Maybe most importantly he is a really nice person with outstanding core values. You can't go wrong here. This is Mike Green. Many of you know me and my cars. I don't recommend anyone easily. This one I do highly recommend. Thanks!

When it comes to Pontiac Parts, no one compares to Ron at Potomac Pontiac. Have been doing business…read morewith him since we started Eric's Muscle Cars 16 years ago. His knowledge is unprecedented.

Have a 2011 Toyota Prius and looking for a new service facility since our regular maintenance team…read morerecently retired and closed their shops. Found the service team was very professional, courteous and informative. The mechanic team identified potential serious issues and made corrections while serving our immediate concerns. The overall cost of repairs were slightly above budget but learned comparing final bill came within the lower cost percentage compared with other certified facilities within 50 miles radius of our home residence. I think we found a new trusting maintenance facility in Frederick County MD to continue assisting us with our Prius maintenance.

You expect a few bad reviews, but these are big red flags. Looking at a few of their vehicles and…read morethey have a ton of "add on" fees. A few vehicles that are listed a no "reported" accidents or damage, show obvious damage. Too many things saying stay away for me.

I payed to have Chevy Silverado lowered from the on salesmen's desk costing me several thousand…read moredollars but when were finished the front was lower than the rear, they said that they couldn't lower the rear because I had a 4x4 which I found out was untrue, so they had redo my truck to lower the front and rear in good stance. They charged me again to fix my truck to correct the stance. I will never use them again. When I asked to see the parts removed they showed a junkyard of parts out back saying here are parts removed. To improve don't overcharge for work and show the parts replaced with a positive attitude.

I took my 2019 F-250 in to upgrade my wheels and tires. Not only did they do a great job, they very…read moreextremely competitive with pricing. They were cheaper than going online and have everything installed local by several hundreds. When you go in, ask for Richie - he is the GM. In a world where everything has gone to online shopping and Convenience it was extremely refreshing to deal with a shop that was very "customer" oriented.

John , Aka Cody Mouse was extremely fast and helpful. He had my car brought from Gaithersburg to…read moreFrederick then delivered it my house. Very pleased with Frederick Fitzgerald . Thanks Again

I had Carlos Negron today at this dealership and he was fantastic. The staff was very courteous,…read morepunctual, and honest. I would definitely recommend this location.