Highly competent friendly service. Time was taken to explain options in an understandable way.read more

I called them to fix my Samsung dryer. When I scheduled the appointment I told them it wasn't…read moreheating up. After gathering all the information they could we set up an appointment. What impressed me most was that the tech had the part with him fast and easy no second visit needed. I had a great experience.

My husband and I started the building process of our new home in September of 2021. We ordered our…read moreappliances from Fergusons in October 2021--understanding that the backorders of appliances was at an all time high and we wanted to order early. We worked with a representative their, shared our plans, and even measured the duct work in the showroom for the hood we wanted to ensure it was large enough to cover the duct because our ceilings were 9ft. Ferguson's does not take deposits, so you have to pay in full for your appliances, so we did. After we paid in full, ordered our appliances, we didn't hear from them until Spring 2022. In March of 2022, our refrigerator and dishwasher came in, but not our hood, ventilation system, and dual fuel stove. We were told May. Then May came, we were told June. Then June came, we moved into our new home, and then we were told July for the rest of our appliances. Finally in July, our hood came in. We had to schedule a time for our contractor and electrician to install it so we had to wait another 2 weeks. When our contractor and electrician came in to do the install, turns out the duct cover we measured, with our representative from Fergusons, does not come with the hood and is a separate purchase. This was news to us. Oh, and the power cord that connects the blower to the hood is not included, which also was not communicated with us by our representative. So we had to order a duct cover and power cord for our vent. Fergusons was a little more prompt on getting those items to us, as we were first told 18 weeks until those came in, but somehow they were able to get those to us in 3 weeks. Now, we're rolling into August and still no stove. In September 2022, the stove FINALLY came in. We live 180 mile round trip away from the Billings showroom, so we couldn't get it for 4 days after it came in. We communicated with our rep about when we would show up and if there was anything else we needed to install our stove. We were told just the gas flex line. We went and picked up, got the flex line, and left. We started the installation process the next day, and turns out they failed to send the power cord for the stove with us along with sending us the correct size of gas flex line, but wrong fittings. We communicated our concern with our rep immediately, and she said she thought the power cord was sent (which normally I would be like, ok mistakes happen, but now I'm wondering how much these representatives know about their products) and that the gas line sent was the correct one. I assured it was not, that the fittings were too big. We went to Fergusons (again) to try and get the right parts, and we're still not sure if they sent us the right fittings. We were told by our plumbers to use Fred's Appliances, and we still went with Ferguson's. We completely regret our decision and wish we would have went with Fred's. Maybe we would've have had people working with us who knew what we needed to order and send us with the correct supplies to make our appliance functional.

Really beautiful showroom and products, what's not to like? The "service" after the sale and…read morestanding behind and representing the product. I have not dealt with a more disinterested business in my lifetime. They simply won't help customers with basic issues if my experience is any guide to you. I have waited 6 weeks for a courtesy of any kind regarding a Miele laundry dryer I paid $4K for. I have called back at least 5 times for this over the weeks, without any result. I have a Miele induction stove, $8K, that is four years old from them that 3/4 of the stovetop hasn't worked since its second week in my home, in 2020. Likewise never any help from them after reporting the problem years ago. I would avoid Ferguson at all costs, its been a nightmare for dealing with this business. I would also urge Miele to discontinue having their products retailed there. I am embarrassed to have such an irresponsive business in town.

It's like this Best Buy only requirement for an employee is to have a pulse in the ability to…read morealmost articulate a complete sentence . I looked for 20 minutes at a pair of headphones that were supposed to be on sale when I called somebody over to get them out of the case I was informed that was the wrong price. He did some quick shuffling on his phone and the price doubled i'm there a little electronic tag under the headphones I was looking at. I said that's not right. That's the price you advertised you're supposed to honor the price advertised. Associate one decided he had had enough and started walking off his other associate. I asked if I could speak to a manager. The manager came over and was fired up and spent about 20 minutes on his phone. To tell me that the price was for a set of headphones, they no longer carried, and the current price was also for a set of headphones they no longer carried. I was like that makes no sense. There was no offer of discount no offer of anything. He next accused me of calling him names got red face kept interrupting me horrible customer service. This is why people shop online so you don't have to deal with idiots like this. Best Buy is slowly dying as a company so unfortunate.

I recently checked with Apple about my iPhone because I am having trouble with the sound. After…read morethree consultations, they said I'd have to have my phone checked for possible repair and guess who does that in Billings. Best Buy! I tried to call them (for 45 minutes) to see what it would cost to look at it. You can only get some foreigner on the phone and never reach the local store! This was not the first time this has happened. I AM DONE WITH BEST BUY!!! If you can't reach them on the phone, I do not want to do business with them. Customer service has gone out the window!

If I could select zero stars I would. I had ordered countertops online for delivery from the store,…read moreand my order was cancelled with no notification. I had to call customer service to find out the carrier had dropped that day. I replaced my order, and they sold what was in stock even though I had an open order. they canceled my order, again with no contact or email notification. If it's in my power I won't be shopping at Home Depot in Billings again.

This Home Depot has friendly employees and willing to help in all situations. It's important to…read morehave kind and generous employees, so as to make the customer feel warm and welcome. I feel they do this well here. We recently visited to do the Kids Workshop which is free for the children and usually on Saturday mornings around the first Saturday of the month. Enjoy!

We've been using these guys for 17 years. They are always Jonnie-on-the-spot for service calls…read more In the summer, when the A/C goes out 3 hours before a huge event is taking place at your home can be REALLY stressful. Appliance Tech found time in their busy schedule to come over and diagnose the problem. Not just pull and replace but they actually found a simple bad capacitor in the A/C motor outside and replaced it. That's what we really like about Appliance Tech; they analyze and repair. Not "pull & replace" like so many others do. Keep up the good work gang!

I had an appointment made through Best Buy for a repair on a gas oven that was emitting carbon…read moremonoxide gas. The appointment was for between 9-1 the next day. No body called or showed up, after I called (twice because of no answer - have to leave a message and wait for a call back) I received a return call saying they didn't realize I lived in Laurel -- it's clear in the address -- they needed to reschedule. Fine, my next appointment was for a week later. The night before my appointment, I got a call at 9:00 PM to let me know that the repairman was sick and I'd need to (again) reschedule. OK, but they couldn't make the appointment any sooner than another week out. In my opinion, two plus weeks is too long to have to wait for a repair person when there is a serious problem. I told this to Pam (lady on the phone) and she said she realized my issue but had to push everyone back a week. The reason that I am giving 2 stars as opposed to 1, is that I am not waiting another week, I am taking my business elsewhere, so I don't know how good the actual repair part of this business is - but based on my experience this time I will never find out either.

I have been taking my machines into him for quite awhile. They work afterward but this is after…read morebeing sent out of there feeling like a peasant for not owning one of their more expensive machines. To be clear, I have inherited 3 machines from a grandmother, grandmother-in-law and my own mom. Have purchased a basic Singer, Heavy Duty Singer and my husband bought me a machine when my mom's was giving me issues. Another machine is about as welcome as a hole in the head. And my mom's is a work horse with loads of accessories. She just busts needles like no tomorrow. This is your offering to the Sears monster to sew what silly frock you seem to think you want. ;)

From the owner: Specializing in: - Sewing Machines-Service & Repair…read more- Craft Supplies

Quality of cabinets were good, but the installer, Jim Jansen, owner of Absolute Construction did a…read morelousy job installing the cabinets. He was full of himself (bragging)saying he had been installing cabinets for years and won an award on the Parade of homes and so forth. When he unpacked the cabinets he sat a 4' w. x 3'h. x 2' d. wall cabinet on a step ladder w/ the door open and it fell breaking the door and fracturing the cabinet up the side (I saw him do this). When we noticed that he misaligned the cabinets, he blamed the plumb of the walls and said they weren't straight, and then he miscalculated the drop of the ceiling and misplaced an elec. outlet for our microwave plug immediately behind the roof vent for our microwave and used a plastic plate blank to cover the hole in our wall cabinet and had to punched another hole for outlet. We had several 3 - 7 day delays when he did not show up to finish so our kitchen was in disarray and unusable while we waited for him. We complained to Kitchens Plus and they said well, you should have picked someone else. I am giving Kitchens Plus a two star only because of the quality cabinets which cost $6,000.00, but when they came to see the lousy job their contractor did, the owner made excuses as well and we had to concede (suck it up) on several contractor mistakes. I do not recommend Kitchens Plus or Absolute Construction.

From the owner: Kitchens Plus provides cabinetry, countertops, hardware and appliances among other things for new…read moreconstruction and remodel projects. We work with both residential and commercial clients. Kitchens Plus has been in business in Billings since 1989 and our designers have over 100 years of combined design experience. We have the capability to design cabinetry to fit any room. We only work with top level cabinet and appliance manufactures so we can provide our customers with the highest quality products. We also have a complete wood working shop that is able to build, paint, and stain cabinets from scratch if a project requires something custom built.