I had a post-op appointment scheduled that I needed to reschedule due to a work conflict. I had…read morealready missed work once for a consultation that lasted only about five minutes, so I called hoping to find another appointment time that would work with my schedule. Unfortunately, the first staff member I spoke with was extremely rude and unwilling to help. When I explained my situation and asked about rescheduling, she abruptly told me the provider was booked until July and seemed bothered by my request. After I expressed my frustration with her lack of customer service, she hung up on me. I called back and spoke with someone else who was much more polite and professional, but unfortunately they were unable to offer any solutions. While I understand scheduling limitations, there is no excuse for being disrespectful to patients who are simply trying to coordinate necessary follow-up care. The interaction left me disappointed and frustrated with the office's customer service. Please book somewhere else where your time and money are valued.

Complete waste of your time. Horrible experience Too…read morecrowded! Despite having insurance they charge you for everything but do not disclose any of that until you get there. After two phone calls they assured me my insurance covered the consultation and once there they started charging me for everything. Consultation is free elsewhere but here its free until you enter the office. Not honest. I walked out after 1.5 hr wait.

I don't even know where to begin with the compliments for this office. I'll start with Dr…read more Gonzalez, he is simply wonderful! He truly cares about the well being of his patients and he is so professional and takes his time with you and keeps asking how you're doing and is very gentle. This man is the BEST dentist I've been to and my mom has been to. He is also hilarious. It is extremely obvious how much he care about his patients. Wonderful man!! His office staff is also wonderful, they go out of their way for you and also truly care about you. Doctor Gonzalez' office is on the opposite side of town from where I live, but I don't care, I'd go to him if he moved to Kingman, AZ. Thank you Dr. Gonzalez, Alondra, Kathy, Dr. Ma and to the rest of the staff that I don't know the names of! YOU ARE ALL AWESOME!!!!!!!

It only took them 8 years to respond. Frankly, I would not use this business without a significant…read morediscount. All but 2 of my encounters with dentists in Las Vegas in the 25 years I have lived here have been horrible or extremely traumatic. The way this practice completely ignored me when I was suffering and didn't actually address what happened, even 8 years later does not inspire confidence. Telling me that it is under new management really does not convince me to change my opinion.

I've never ever been treated with zero compassion or empathy like today. I almost got into an…read moreaccident on way to appt . I immediately called and said that I was running 6 min late. I ran in at 10:15am for my 10am appt and immediately apologized. The front desk girl rolled her eyes at me and said you're late. I apologized again. But she rolled her eyes again and just stared at her computer screen for a few minutes, not even talking to me. I offered to reschedule and come back at a more convenient time to not mess up their schedule. She looked at me and didn't say anything and made me feel so bad for being 15 minutes late. Her extremely rude attitude was uncalled for, and I just did not feel safe. It threw me into a panic attack. One person in the office offered me water and offered to help, recognizing that I was having a panic attack. The front desk girl was just blankly and defended her actions. I will never ever go there again. Healthcare professionals, whether you are front desk or the doctor should be trained on compassion and empathy.

Horrible place I'm having to submit an appeal and grievance form on what happened to me! I had been…read morelied to on several occasions about prices ect and several times for my appt no one was at office! They have gone through several dentists and staff and don't know what they are doing! They conned me by telling me after I had gotten invisilyns to straighten teeth that the teeth in front and bottom because they were chipped and cracked insurance would pay for the crowns when done! So they told me after a year of them on the could do crowns now and it will be 9,000 ! So I said that I was told I didn't have to pay for the damaged ones and I need her to call the girl who wrote me up and she said she's no longer with us and I just saw her a week ago......how convenient! Right Then The lady who was brought in to fix all the problems Natalie is her name told me after I said I'm not coming here again and I want to be reimbursed for the invisilyns but was told no we're done with you! I said my teeth are not straight, and she yelled and screamed then hung up on me! I'm 70 and this has really took a toll on me and now spending thousands for this to have still crooked teeth! Please I have so much more to say but stay away from this place it's a nightmare!

I tried contacting this prosthodontist here in Las Vegas several times, but the whole experience…read morefelt off. The outgoing voicemail sounded unprofessional, almost like it belonged to a random person rather than a dental office. I left multiple messages and never received a single call back. Don't waste your time filling out their online contact or submission forms either; all that did was open the floodgates to endless sales calls. At this point, I'm honestly starting to wonder if this "Dr. Mackie" even exists.

They are absolutely wonderful, kind and beyond that extremely experienced and talented in this…read morespecialized field.

I have been coming to SUNBRITE DENTAL for over eight years. I have never been disappointed with the…read morequality of service and the respect I received there...always! Everyone there treats you like family. I highly recommend you give them a try and see for yourself what you have been missing! ....Peter O.

I had the absolute best experience here at SunBrite. Everyone there is so nice and caring. Dr…read more Avalos and Dr. Calvo were both so awesome and informative. I had a wisdom tooth removed and I had no pain plus I can drive myself home. I feel great and I was in good hands. You guys have a patient for life. No oral surgeon needed for my wisdom teeth.

After searching for a new dentist, I decided to go with Vegas Choice Dental and after my first…read morevisit last month, I am very satisfied with my choice! Scheduling was friendly and easy and my first visit was outstanding! Shout outs to cordial dental assistant Jessica, who explained everything so clearly, answered all of my questions, and put me at ease. Also praise for dental hygienist Hailey, who was gentle, yet thorough. She also answered all of my questions and provided some excellent tips to maintain good hygiene between visits. Finally, I was impressed with Dr. Nguyen, who was also gentle, yet so thorough in his evaluation of my dental issues. His bedside manner was very cordial and made me feel at ease (and I am generally anxious with dental visits)! I would highly recommend Vegas Choice Dental to anyone looking for a new dental practice.

Heather, the dental hygienist, was very kind, patient, and easy to talk to. She explained every…read morestep and made me feel easy and at-ease. I've had the pleasure of meeting other employees such as Stacy, Ismael, Isabelle, and more as well as Dr. Nguyen, but this was my first time with Heater. I must say the whole team has been great for the past couple of years. I'm getting surgery tomorrow. Hoping, with all my issues, it goes well. I do know I'm in good hands. Lisa.

The first time I went to them was to get a filling. They placed the filling, but every time I bit…read moredown or closed my jaw, I felt pain for about six months afterward. I couldn't go back for a correction because I was in another city. The second time, just like the first, I was tempted by their low prices. I needed to treat several teeth and have two wisdom teeth removed. After the extractions, small bone fragments kept coming out of my gums for two months -- the doctor hadn't removed them after breaking and pulling the teeth out. Then, six months later, I started having problems again with the same teeth. Conclusion: Don't be fooled by cheap prices. This dental office provides very poor-quality service. It's better to pay more and get proper treatment.

Great and very knowledgeable dentist. Very honest. Very thorough. No wait time and always qualify…read morework! ( I did exam and xray and several fillings done here. ) will definitely come back!!! Thank u so much!

Dr. Karina Ma deserves special recognition. Her expertise, precision, and calm, reassuring presence…read moretransformed what could have been an overwhelming process into something surprisingly comfortable. She explains every step clearly, listens closely to concerns, and delivers results that look and feel exceptional. Whether it's implants, cosmetic work, or general care, Dr. Ma brings a level of skill and compassion that is truly rare. The entire staff is always been consistently attentive--even when I've called at the last second--and they have always treated me as if I were their only patient. I cannot say enough about my experience at Lasting Smiles Dental Implant Center. From the moment I walk in, the team makes everything feel seamless, professional, and genuinely patient‑centered. Their ability to customize every aspect of treatment--supported by an in‑house lab that produces beautiful, precise implants--sets them apart from any dental practice I've visited. Before choosing to move forward with permanent implants, I had already been a patient at Lasting Smiles Dental Implant Center, so I knew their standard of care was exceptional. Even with that familiarity, the experience of going through the implant process with them exceeded every expectation I had. The sedation options offered made the entire experience smooth and anxiety‑free, and the final outcome exceeded every expectation I had. One of the biggest changes in my life has been the return of real function and confidence - and the endless compliments on my new and improved smile. I can now chew solid, dense foods without hesitation, and the implants feel completely natural in my mouth. Even better, the aesthetics are flawless--no one can tell they aren't my original teeth. That level of comfort and invisibility is exactly what I hoped for, and Lasting Smiles delivered it perfectly. The technology, the efficiency, and the level of control they maintain over the entire process gave me complete confidence from day one. If you're considering dental implants, full‑mouth reconstruction, or any advanced dental work, this is the place to go. I left with a smile that feels natural, resilient, and genuinely life‑changing.

I was referred to this office by family because at the time they did great work on their teeth, but…read moreit seems like every time I come into this office, they are having discussions about treatment plans with their finance person and NOT the patient; that to me is a serious red flag. Also, when I do have work done even though they know I have insurance and my insurance has great coverage and everything they perform on me is fully covered, somehow they seem to find some way to charge me for something, then later after I call my insurance to verify if that's even legal under the insurance rules, their office has to cut me a check for the money they claimed I owed them. It's a perpetual cycle of BS and I'm tired of their shady practices. This last time, I walked into the office with a complete print out of the services and treatments that my insurance covers, they proceeded to tell me my limit for coverage was 2000$, when the documents from my insurance showed 2500 in coverage. They also know my history with my brain and stroke issues and have been made aware of the potential danger of working on me without sedation, which is why my neurologist required them to sedate me to protect my brain from the stress of any procedures. They completely disregarded my neurologist request putting me in harm's way and then had the audacity to say if I want the sedation I would have to come out of pocket $750 up front, when I even showed them that my insurance covers sedation too if medically necessary and my neurologist said it was medically necessary to sedate me during any dental treatments. Also, when they were extracting a tooth the other day, they used my other tooth for leverage to pull it out, cracking my tooth and now if I don't take care of it, I'll end up with a serious infection again. They did this last time too to my front tooth, they broke my front tooth and then claimed that I needed a crown on my dime. That's just not right. They disregarded my doctor's requirement to work on me to preserve my brain health, continued to treat me, then tried to tell me after the workup on me that I owed them $450 that day for work I never received. I questioned the finance person and she said, "Well, the doctor recommends this work on you." Notice how she said recommends and they did NOT actually perform said recommendations. I should NOT have to babysit the dentist's actions and the finance person when getting treatment. They are constantly committing fraud with insurance, by double dipping in charges. I have had to have my insurance step in a explain to them that charging my insurance then turning around and charging me for the same amount is insurance fraud. That is a CRIME. Which falls under NRS 686A.2815, meaning that if they knowingly and willingly submitting false or misleading claims for insurance payment. NRS 631.348 is the dental-profession statute that can apply when a dentist submits a fraudulent insurance claim. And these crimes can carry up to 1-4yrs in jail plus restitution. They continue to pull this crap with their patients thinking no one will call them out on it. Well, I'm a different breed. Either conduct yourselves professionally and lawfully or face real consequences. Dentists who continue to operate in this fashion need to be held accountable. So, my recommendation is this, if you want to have your bank account ran sacked with BS charges, then this is the place for you. But if you're just trying to get your normal treatments without being harassed, and don't want to feel like you have to choose some expensive procedure based on their shady behavior, DO NOT come here. They seem more interested in double dipping to pay for their new office remodel then their patients' health or financial situation. This office seriously needs to be looked into their business practices, finances, and patient treatment. I'm tired of coming to a place that clearly could clearly careless about their patients.