Today may 4 around 7pm I went in looking for a new piercings and a employe Erica was very helpful…read moreand was able to help me decide on where would be best for my new piercings she was very helpful and respectful overall amazing service totally recommend if looking for new jewelry or piercings very organized store and a lot of options to pick out

Being a man of a certain age, I felt it finally was time to pierce my right ear after growing up in…read morea generation where getting your right ear pierced meant lots of dark, negative vibes. My left ear was pierced at the age of 20, and when I walked by the store in Westfield Fashion a few weeks back, it was completely spontaneous. It just happened and I was in and out in 15 minutes. Great people here, Diane was amazing and a great listener. Painless piercing of my earlobe, and a decent amount of options for studs while my ear was healing. Overall impeccable service and my ear stopped its minor swelling after five days, with no infection. Only problem I have now is keeping my wallet at bay because I wanna buy every pair of earrings I see.

True, your prayers have come true -- therefore there's a new True Religion store next door for you,…read moreyour boo and Scooby Doo, too -- but who would go there when you can get the same ridiculously trendy (some might say played out) jeans on sale at 818 Freight next door -- a one-off store that's been at Sherman Oaks Fashion Square for years? Not you, sexy, that's for sure! Glide right past the entrance and the regularly priced merch, and home right in on the SALE shelf and racks. Honestly, at least a third of the store is on blowout sale at any given time, and if you're talented at wheedling, even regularly priced items will have a healthy percentage shaved off if your pleas come forth in the right key. Those $260 jeans suddenly only cost you $110, so now you can afford to invest in that high-yield stock portfolio you've always told yourself you'd add to your curriculum vitae. Or just buy some shoes, whatever. Right? The owner/manager is a sweet Asian woman who kind of looks mean but reveals her kindness whenever she asks you if you need help, and whenever she thoughtfully looks the other way when you realize girls' pants will fit you better than men's, if you're male but can talk with your hips and make the world come hither with your lips. The store's collection leans heavily toward young women but sways every now and then back to guys, so that there's something for everyone to add to their wardrobe. Button-up shirts with sequins and applique are available in case you're tired of being the only one of your friends who isn't living out his Entourage fantasy (btw - please say your fantasies aren't as douchey). T-shirts, too, of course, though honestly, the jeans are the only worthwhile men's item unless you want to dress like one of those people who drives a leased Audi and tells everyone that they're a music producer when they really pump yogurt for their rent money. For ladies, there's lots of dresses that will fit me. Er, you. You. So cute, and so stylish! There are hair accessories, too, but forget about buying your extensions here, because there are none. Grow it out, honey -- or buy them from a kiosk near Bloomingdale's on the other side of the mall. Oh, my good[bad]ness... These Miss Sixty's would SO fit, too. Is there any way I can cover up the "Miss" part? No? Okay, then. Get ready, world.

I'm glad to read that two other customers received more welcoming and better service, but I have…read morebeen disappointed in my visits here. I have visited this store twice in the past, and both times have left me feeling like the customer service is lackluster. On my first visit, I walked around the store for about 10-15 minutes and no one said anything to me or asked if I needed help. My second visit was today, and while one of the sales people said hello, that was it. Both times the store was not crowded and the sales people were mostly talking amongst themselves. The clothing seems well made and stylish, but when the customer service is lacking, I don't want to shop there.

I love Free People for their versatile and unique bohemian style. And I also love their boutique's…read morestaff and customer support. My favorite Free People is in Sherman Oaks Fashion Square. All of these store staff are amazing and very helpful. This holiday season, I had some glitch with one of my purchases I was trying to return. Ashey was amazing! She quickly took care of things, called customer service, and gave me her number : ) to follow up if I had questions or didn't receive my refund on time. I have never felt more taken care of and welcomed in any story before. Thank you so much, Ashley, and good job, Free People, for hiring the best people for your team. Irina

Oh my gosh I got tree lovely evening dresses it's so beautiful and very good quality it's Mack me…read moreso special Person with this dress This lovely lady elite Boutique the have top designer from Italy and always brings new clothes from Italy I'm so happy to find lovely dress from this store And always I go to shop from them The personal there so kind and friendly people the always give you good service I never change my mind to go other places to shop

Today I popped into this store to find a cute top for the night, and let me tell you -- the vibe…read morewas off from the second I walked in. This older lady with bleach-blonde hair and a gaunt face was just standing there, radiating rudeness. I asked her if the clothes were from Spain because I recognized a top I had seen while visiting. She snaps back, "I'm from Armenia," like that answered anything. I was like, "Oh cool! This store totally reminds me of that Netflix show Elite -- their style is super cute!" And she just stared at me. Silent. Rude. Like she was too good to even speak. It was honestly creepy, weird, and hilarious all at once. My boyfriend and I walked out cracking up. No clue what her problem was -- but trust me, it wasn't going to be mine.

It's a relatively small, but still a beautiful store with a good choice. I purchased a lot of…read morejewelry and statuettes there and was always welcomed by personnel. Swarovski is a great brand with a long history. If you care about your jewelry, it lasts a long time and holds its value.

Very disappointed with the customer service received from this store. The clasp on the upper left…read morecorner of my Swarovski wedding frame came loose. So I brought the frame, which was a wedding gift from my mother, to the Swarovski store to send out for repair. Before the clasp came loose, the crystals on both the left and right sides were filled to the rim. When I went to the store to pick up the frame after the repair, crystals were missing on the left side which created a gap to the rim. This has ruined the look of the frame. Swarovski is not accepting any responsibility for the missing crystals and the store manager refused to re-submit the frame to correct the repair. This is not an acceptable form of customer service for a high-quality brand. Be cautious before sending a Swarovski product for repair.

First time in the store, it felt a little unorganized. It was hard to find a worker to ask for help…read moreor questions. The store itself has some good finds if you go in knowing what you're shopping for

So I was excited to shop here at first because I had been in the one in Porter Ranch walked in…read moretwice. It looked like a yard sale gone wrong then I went in about two weeks ago. It was much better so I bought a dog crate bed and some sheets. The sheets were extremely disappointing because instead of having a top sheet fitted sheet and a pillowcase it had two pillowcases and a fitted sheet utterly stupid today I went to return them with a receipt that was on a debit card and it was beyond horrific. I think I would've been treated better in a Walmart and a ghetto than there first the cashier looks like she rolled out of bed 10 minutes ago didn't pressure her hair just for on whatever clothes she could find when her manager came over because it didn't say debit on the receipt so they were refusing to give me cash back. I said to her you might want to tell your girl to brush her hair so she doesn't look like she just rolled out of bed she goes you can't talk about anyone that way. I said I would be embarrassed that happened. I got told I was being horrendous. Rude disrespectful got called a whole bunch of names so then I called customer service for Burlington, which I was pleased to see if they would answer the phone on a holiday, but they said they would investigate it. That's not good enough. I'm insisting on a formal apologize apology from this woman named Cynthia. Who wasn't gonna help me from the start she actually ghosted me into acting not so nice but she wanted that and I didn't realize it until it was too late. You will not be respected by the employees in the store ever you will not be treated with kindness or any kind of professionalism whatsoever if you wanted to be treated like a piece of dirt under someone's shoe or worse go there.

I didn't know about Tenshoppe, a newer So Cal chain till I stepped inside their new store in…read moreWestfield, at Sherman Oaks. I like the vibe, the style, very Californian inspired, loose, artsier, creative, beachy. They try to sell it more like an artist's collective, but their merchandise is massed produced. They also sell accessories and small gifts. The store is big, nicely decorated, I thought the customer service wasn't that good, they kept ignoring us and talking to each other, not a good introduction. Prices are a tad higher for the overall quality, but I will stop by again, see what is new. Chic, fun, trendy store!

The clothes are sometimes very cute, the quality is garbage. Honestly cheap stuff from Amazon is…read morebetter quality. The manager of this location is absolutely atrocious, she's rude to customers and the other staff. I watched her lecture one of the young girls in front of me, the customer, and it was just distasteful and embarrassing for her. Incredibly stuck up for how cheap and "swap meet" the clothes are.

My experience here today wasn't so great and I won't return. I've gone to many second hand / trade…read morestores and this was by far the worst. Upon first walking in the woman behind the counter didn't say hello she was on a phone call for quite sometime. Second I brought her a bag full of gently used / new clothing and 4 pairs of brand new sneakers Nike/ Jordan etc (she took everything!) and only gave me $12 store credit... i feel robbed and would have much rather have given my clothes to someone in need but lesson learned. I don't like greedy people who try to take advantage of others. That wasn't very nice and it wasn't worth the 25 minute drive and hassle of parking. Facebook marketplace or children's orchard is a much better option in my opinion. I hate to leave bad reviews about small businesses but i felt today i was robbed and taken advantage of and people should be aware.

The woman running the store is so kind, definitely coming back here to drop off stuff and purchase…read moremore. Prices are more than fair, great selection of toys, and super organized. Loved that they had some hair accessories too! Looking forward to future visits!

I don't remember if Francesca's had a store here at Westfield in Sherman Oaks before. But I stopped…read moreby in February and it seemed like a new addition to me. Francesca's is a clothing chain for women that offers some home decor and gifts on top of trendy wear. Prices are reasonable and they also bring new merchandise, so I like shopping here when I find a store (not easy) because they have nice, cute clothes, decent fitting rooms, and it is a great way to refresh your wardrobe on a budget. This store was very bright, nicely decorated, big, the ladies working here were very nice, attentive and nice to chat with. Great clothes selection, some items on sale as well. Maybe they moved or re-opened, but I am glad this location is close to me because I'll check out their merch again. I don't like shopping for clothes on line so I need options. Fun store, great addition to the mall!

I went in the other night and the two staff members at this location were so friendly, & extremely…read morehelpful in finding all the things I was looking for. They also pointed out a few extra rewards I had and I was able to shop for more while saving and using my BoxLunch money coupons! They both were very knowledgeable about their merchandise and I enjoyed a nice chat with them while checking out. They made my night ! Thank you Nathalie & Zack, you're the best! I couldn't find where to leave a survey/ review, so I thought to share on here :)

I stopped by this BoxLunch this morning and I was very surprised on how spacious this store is…read morecompared to others. They have more walking room and you don't feel as constricted since other stores seems more tight inside. I came into BoxLunch to see their action figures selection for Dragon Ball. I didn't see any when I came to this store so maybe they sold out during Black Friday. This store has a lot of good deals right now and when I was here, there was only 1 worker helping people. They have like a harry pottery thing in front of the store when you walk inside.