As an organization that services the healthcare needs of special populations this company falls…read moreshort of reasonable expectations. A brief exchange with front office personnel makes obvious marked deficits in the areas of reliability, communication, professional conduct, emotional regulation and follow-through. If this is any indicator of company culture and overall professionalism company-wide, I would encourage those not limited by service area restrictions to strongly consider an alternate agency, one capable of meeting the sensitive needs of those they service, and whose customer service interactions better reflect the company's mission and values. For those subjected to the monopoly Access TLC has on the Ventura county service area, I cannot stress enough that you will likely be better served by avoiding any case-handling by office assistant, Gabriela P. This individual is tasked with the critical role of proofing and submitting paperwork (on your behalf) to state-level agencies. Several business days after initiating contact and verbally confirming receipt of documents and stating they would be submitted I received confusing telephone call in which she claimed no independent recollection of our conversation and reported an issue with the paperwork (which she had cleared days prior). This resulted in further authorization delays because the documents had not even been submitted. When confronted with an account of prior communication she simply blamed the situation on her having to "manage hundreds of client forms" (as is her job). Rather than apologizing or admitting fault Gabriela became argumentative and tried to take corrective action to swiftly cover her mistake. When pressed multiple times for an alternate resolution she interrupted repeatedly, mid-sentence, and in a bizarre act of gaslighting, accused me of actually yelling at her. After asking for her supervisor I received the same maltreatment from "leadership" who was again dismissive of the confusion and mistake they created. It was an unfortunate and frustrating encounter. The ordfeal was nothing short of a messy disaster. I disagree with AccessTLC's policy of delegating high priority tasks to an office assistant, rather than a case manager. For reasons mentioned, a more senior person should be appointed to serve in this role. Please be sure to request written or email confirmation from this organization on every aciton they claimed to have taken. A paper trail is necessary. When possible, contact any involved third parties to ensure a task has actually been completed irrespective of any claims made by AccessTLC. Do not trust, only verify. You cannot fully trust an organization that employs individuals who operate in this way. Beware of the "Gabriela's" of the world who seem to exist only to makes the lives other others more challenging

Acess TLC helped me with the passing of my mom a few years ago. Today I have a friend who needs to…read morehelp his wife pass away on hospice, when I reached out to Gina, she returned my call within five minutes of leaving a message she has done nothing but being helpful and followed up and with so much compassion in love. I highly recommend this company to walk side-by-side with you on your journey

We appreciate the fast response when Dad kept being hospitalised which was extremely stressful for…read morehim. It was time for hospice. Aasta Hospice and Aasta staff provided immediate support and comfort to our Dad. We appreciate Fe Gaviola for her patient care coordinator and all the staff that supported Dad at Aasta Assisted Living in Camarillo. Even now Hospice is here for us to provide comfort for our family after our loss of Dad. We are thankful.

I have been extremely happy with Aasta Hospice. They have been very attentive to my husband's…read moreneeds. Their response to any problem is almost immediate. I can not say enough about all the supporting staff, the nurses Beverly and Fe as well as the office staff. Beverly especially has been so responsive and when we have needed her at a moments notice she is always here within 20-30minutes and truly cares about her patients. I didn't know very much about hospice care and always thought about it as only an end of life care but that is not the case. Hospice cares for people who are seriously ill and need the attention of regular visits by a registered nurse and are here for emergency within a very short time. I can not say enough about Aasta Hospice and I would highly recommend them to anyone without reservations. -The Hartman's

Kind, caring and experienced. Very responsive. They were so instrumental in supporting my mom and…read moreI. Thank you so much Buena Vista!

During the pandemic, my mom was diagnosed with Alzheimer's. It progressed quickly, and I was left…read moreto care for her on my own after my dad died from cancer in 2022. Buena Vista was recommended by her geriatric doctor at Kaiser, who told me that their care was better than that provided by her own employer. I took her word for it and scheduled my appointment with them. She was accepted quickly, and from February 2024 through September 2025, she was in their care, providing several visits to my home per week. There were some bumps in the road, which accounts for four stars instead of five (mainly due to under- or constantly revolving staffing and an original social worker who should be in an academic line of work, rather than a public-facing one), but overall, it was a positive experience and I would recommend BVH to anyone in need of such care for their loved one(s). I would have been doomed without the medications and supplies provided by BVH. Having to navigate her care by myself was more difficult than I can put into words-- you never imagine having to wipe down walls that have been finger-painted by the feces of a 70-year-old, or carrying the dead weight of a 120-pound woman from a bathroom to a chair because she's forgotten how to use her legs. Her social worker (Marci) stayed with me on the phone while I vented and cried, and offered warm words of kindness. The volunteer coordinator (Kellie) gave me friendship when my world had dwindled down to nothing but centring around my mom and her constant supervision. My second volunteer, Jacky, was amazing. We formed a friendship and still text each other weekly. Unfortunately, because my mom remained on hospice for more than the typical length of time (3 months), due to her condition, she cycled through a handful of nurses, but we ended up with the nurse we liked the most, after she came back from maternity leave. Karen is one of the sweetest people I have ever met in my life, and she always showed what felt like genuine care and concern for my mom, as well as myself. Estephany was a godsend. I feel that the most underappreciated "angels" of hospice are without a doubt the bathing assistants. They have to put up with tantrums, screaming, crying, and general awkwardness of showering and dressing injured and elderly people who are scared, confused, and sometimes violent. She felt like a friend to me in the time she was with us, and I looked forward to her visits. She was so good with my mom. I'm starting to cry as I type this because she had to endure the same weird ramblings and repeated questions three times a week, every week for over a year, and always did so with a smile. She treated my mom like a human being, with love and respect. That is probably my biggest takeaway from my experience with Buena Vista-- they allowed my mom, who suffered through this tragic disease, to spend the last leg of her life with DIGNITY, which is in short supply for the addled and elderly, trapped in their failing bodies and minds that betray them. Thank you to everyone at BVH who helped us during this dark time. Your generosity will never be forgotten.

I have tried several times to call for appointment; no one ever answers phone. Took 2 weeks to get…read moresomeone to call back for 1st appointment. Again, today trying to contact office and there is no answer after calling 5 times. I will call insurance to change to different therapy facility.

My 90 year old mom has been going to Hand Works and has been treated for a bad hand due to a…read morehairline breakage on the top of her right hand. And, for about a year her hand got more and more sensitive to use it to the point where she could not even hold a spoon (she is right handed) , or perform regular daily activities. Thanks to Hand Works therapy she now can use the eating utensils much better and also perform other personal activities easier. Even holding her Walker has been better. I highly recommend this hand's therapy clinic. Thank you Hand Works!

I'm very grateful to Devoted Care Services in helping my mother for a few weeks before she passed…read more The entire team was kind, caring, efficient and professional. I'll always be grateful for how quickly my mom took to her caretaker Phoebe. It took a lot of stress off everyone, knowing she was happy and taken care of.

Great staff! We do entertainment here quarterly. The residents seem very happy and the staff is…read moresuper accommodating.

I did not use this facility for my dad, but I went on a tour and met with a manager who was very…read moreeasy going, pleasant and professional. The facility was very clean and well kept. There was a positive vibe and good communication. Because I did not use the facility they very easily returned my deposit.

I've been here several times for different issues and have been impressed with the quality of…read morephysical therapy I receive. The therapists are knowledgeable and personable. I especially appreciate Cameron, Kevin R, Paul and Kyle for their compassionate care. Nancy at the front desk is helpful with check-in and billing.

It's a clean, modern facility with short wait times. Cameron is a fantastic therapist who makes…read moreeach session productive and comfortable. However, there is one issue that kept me from giving a five star. I've had issues calling the office # 805-389-4781. Every time I call from my cell phone, I get an immediate "User busy" message, but calling from my wife's cell phone immediately after works fine, even though we both have the same carrier. This started after my initial calls to the office number about issuance coverage, where a male staff member seemed a bit impatient with me but transferred me to a helpful staff. When I called back the same day to schedule my appointment, I would get the "User busy" message. This continued throughout the day and still happens every time I call from my phone. I always have to use my wife's phone to make an appointment. The internet say's this message is associated to numbers when they have been blocked. I really can't say. Overall, I'm very happy with the therapy itself, but the call issue has been frustrating. I hope they can resolve it soon for better accessibility.

If I could give this organization a 10 I would…read more Placing a loved one in hospice is so difficult. You question whether you are doing the right thing. These hospice nurses however, are the kindest, most gentle, and loving people I have ever met. Mark, Jhewel, and Carmelita were ALWAYS there when I needed them. Whenever I called, a real person ALWAYS answered-even on the weekends, after hours, whenever! Honestly, hand to heart, these people are angels on earth and I feel incredibly blessed that my mom and I were able to experience such love and kindness during her last days. She passed less than a week ago but I think because of their work I can bear the loss much better.

I wish I could find the perfect way to thank the Hospice Care of the Valley and the whole TEAM…read more Michelle- thank you for making everything so fast and smooth- arranging the transition of my uncle from hospital to hospice care. Jhewel- you are a real GEM! Thank you for being supportive, caring and extending your hand and heart to my uncle and the whole family. Thank you for answering my phone calls especially during the most difficult times and for reassuring me. And lastly, thank you for making my uncle very comfortable during his last hour of his life. I will always be grateful to your kindness and big heart. Mark- thank you so much! You were very supportive to my aunt and she really appreciates your kindness! Nelson- thank you for being there during the final hours of my uncle. My family appreciates your great service, kindness and great knowledge. Sylvia- thank you for all your help and support! I highly recommend Hospice Care of the Valley.