Freebirds (at least in Addison) many years ago used to be a busy and high energy place. Staff was as little alternative and edgy. They ran a quick production line and took care of the customer. Now, in Allen, you get apathetic counter employees who seem bored and no sense of urgency. Update 5/30: I went by there to use points one more time at 1 o'clock today and they were out of fajita chicken, the men's bathroom was disgusting and not cleaned. And I let the employee know that there was no napkins in the dispenser. After I finished my meal, he still did not put napkins in the dispenser and it was slow. The staff at this store really could care less. Sadly, it seems my business will be appreciated elsewhere. Update 6/9: I filled that the survey formed they requested so they can get back to me about my experience and they still haven't done it after two weeks read more

FB's has great burritos! A variety of options to choose from you'll definitely find something you'll enjoy. They do have some tummy queso which usually may go to, similar to authentic Mexican tortilla chips. read more

Freebirds World Burrito - Tex-Mex Near Me - Allen, Texas

order was late, ordered online and still had to wait 10 min for the food. It was not busy inside and i wasted my lunch standing around waiting. read more

Been coming here a long time and seeing staff is unapologetically indifferent about their job. Ive been in food service and understand how it can drain the soul but if you're not gonna make good food and give a good experience to customers then maybe its time to move out of food service. They are just like chipotle now. Unfortunate. read more

I had the most amazing experience with freebirds ! The manager really made sure to go beyond . I'm a regular here ! And order through ubereats read more

Freebirds World Burrito - Tex-Mex Near Me - Allen, Texas

Great service and good burritos they took real good care of us and have a great variety of things to choose from

Extremely slow workers who do NOT prioritize orders that come in first. I waited 30 minutes inside the store, and they didn't start my bowls until 15 minutes into that wait. I am very unimpressed with the quality of service here. Bad job. read more

Disappointed with the APP and lack of service in the restaurant at the Allen location. First thing that made me mad was once I ordered on the app and clicked pay it automatically charged me over $4 for a tip when I did not see this option and I did not get prompted for this option it simply charged me 20% on a take out order that I have to go into the store and pick up. This is really a crappy automatic feature that should not be in the app as it feels like a scam to get more money out of you. Shame on Freebirds! What put me over the top is when I went into the restaurant to get my too go order there was no designated shelf or place to pick up my order. There were 4 people in line and I just stood at the register while the 2 line workers helped people in line and the to go girl had her back to the restaurant the entire time. After the first couple rang up and paid I had to interrupt and ask if there is an area to pick up my order. She asked what the name was I told her and she turned around grabbed my bag and handed it to me. What is the point of ordering ahead of time if I have to stand in line and wait for everyone else to complete their order? Ridiculous system and should have a shelf or table by the register where people can grab it and go not have to wait 5 plus minutes and in line to pick up their food that is already ready! Freebirds need to reevaluate their order a head of time system and their app. I feel cheated with the $4 plus automatic tip that I did not agree to and then to wait 5 plus min to get my food that was just sitting on the counter behind the register is not efficient and very inconvenient for the paying customer! I will not be coming back. read more

great service. great food. great service. great food. great service. great food. great service. great ambiance. Great everything read more

This place went downhill. There was nobody in there at noon on a Friday should be the first red flag. The man who was making our food was not nice. I got a salad with steak. There was maybe a tablespoon of finally chopped up. I guess it was steak on my salad. More like steak particles. They no longer have their homemade ancho sauce. We used to go there all the time. Needless to say I will never be going back. read more

This place used to be my favorite place to get a burrito for lunch or dinner over chipotle or any other option. They have completely fell apart, they are constantly out of proteins and act like it is a hassle to cook more. They need to turn it around it is deeply saddening to see what has happened. Please fix it. read more

Rice was mushy, and the portions were not good at all and my burrito was extremely dry even after asking for more sour cream. My steak tasted like plastic, and my Root beer was the only thing good. The workers were not friendly at all. Will NOT be returning. read more

The picture is worth looking at. You cannot see how cold our food was when it arrived but it demonstrates the lack of care when preparing the food. Freebirds online menu offers many options to add to your personalized burrito. Before you order from any Freebirds be warned the person making your burrito may not give a damn. My spouse enjoys heat and flavor in his burrito so he chose to add jalapeños. Didn't ask for extra jalapeños, just wanted to state that clearly. Ladies and gentlemen, I present the worlds coldest burrito with the jalapeños apocalypse! On the left are the jalapeños removed from the first third of the burrito . He gave up. I don't blame him. read more

Freebirds World Burrito - Tex-Mex Near Me - Allen, Texas

The food was re heated from the day before, nasty!!!! Plus the prices are exaggerated!!!Not worth it. Very disappointed

Came here around 130 and the service was so bad. There were 3 workers but it seems like only 1 is taking orders and she was probably new. The other two didn't bother helping her out despite the line. Also, the place inside was so dirty! Dirty tables and floor. City should probably get this place checked out for sanitation issues. Will not come back to this location read more

Love Freebirds! The staff is always friendly and can make you a standard burrito off the menu or will work with you patiently to create your own custom freebird certain to become culinary unicorn. read more

Under new ownership and it definitely is not for the better. Smaller portions, no spring mix, service was lackluster at best. The silverware and condiment area was a mess. And they took the Death Sauce off the tables. Used to be great. read more

This place has really gone downhill. They're down to only two choices of tortillas.. bummer but it's understandable with the pandemic. The quality of ingredients has gone down too.. unfortunately.. the tomatillo sauce - I think it might have turned- it tasted like carbonation.. the lettuce was brown, the black beans were hard.. today I got a monster burrito hoping it would last me all night at work . It was disappointing, skinny, ... I used to get a regular freebirds burrito back in Austin that was as big wide as my head! I forgot to take pictures for proof.. maybe next time.. read more

Didn't enjoy the food at the Allen location as I have others. The quality of ingredients weren't very satisfying. Unfortunately, I've had better experiences at other Freebird locations. The restaurant however is spacious. Service was standard. read more

Freebirds World Burrito - a bowl of food - Tex-Mex Near Me - Allen, Texas

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What a bad experience tonight. Staff was highly focused on fulfilling doordash orders and not giving thr dine in guest as much attention. Added potatoes to my burrito...which ended up being extra cost. Kid making my burrito didn't tell me. Asked for salsa and pretty sure he added spicy. The potatoes were old, likely sitting on the line all day. They were also burnt. I ended up throwing most of my burrito away. read more

Not sure what all the hype is, food was a bit bland. They're brisket was dry and flavorless. Chicken seemed like canned chunked chicken. Inside you walk in and everything kind of feels sticky and dirty. To me It seems like the McDonald's version of chipotle. I'd probably give it another chance if the sanitation standards were higher. read more

Dined-in and found a few raw pieces of freebirds chicken. Good thing I spit it out right away. The employee apologized and made me a new bowl with regular chicken. Kind of traumatized by this moment of chewing on raw chicken. Everything else was fine about the bowl. Good portions. read more

Definitely not worth the price!! The tacos were okay, but the menu is misleading. Somehow 2 chicken tacos and chips w/queso ended up being $18, when, from looking at the menu, it should have been around $10. Neither the menu nor the severs said anything about every single topping costing extra. They really nickel and dime you. I'd much have rather spent that money at Velvet taco (which is amazing) or spent less at Chipotle. I read online that their chicken tacos were gluten free and I have celiacs (not Freebird's fault though as it was on another site)... I'm pretty sure they're not gf because I'm already feeling sick. Beware if you have celiacs! read more

This is my first visit, was not sure what to expect either. My initial impression when I first walked in was that the place looked dirty. I almost turned around and left. I walked in on the side where the restrooms are located. The cash registers are in front and the serving line is to the right. BUT, you have to go to the left to get to the servers. Weird set-up. I didn't look up to see the menu, all I saw was the chalk board with drawings on it. I sometimes get menu anxiety when I am not familiar with a place. I decided to be spontaneous and follow through on doing something new. Glad I did! The server explained the process of ordering. Said it would be like eating at Chipotles only better. Well, that did not help I have never eaten there either! I decided the Freebird medium would be a good start. Holy Crap that is one huge ass burrito! I should have gotten the small. I had the chicken, dark meat, as the protein since it always has more flavor. Moving down the line I had her add cilantro lime rice, no beans, cheese, tomatillo sauce, pico de gallo, jalapeños, grilled onions, guacamole, and some jalapeño sauce. It looked ok on the burrito, but what she did next took me by surprise! She smooshed it all together inside the burrito and rolled it into a perfect cylindrical form. I took my food home because I was not sure what I had gotten myself into. I'm hoping I have not done myself a disservice by eating here. I almost stopped by Cowboy Chicken so I would have a back-up plan. I have to say that was one mighty fine burrito! The server did me right by smooshing it all into one great tasting burrito. It's not pretty to photograph like that, but dang it sure is good! It had a really great taste and a good bite to it. I liked that. I'm going back to eat there again without a doubt. 2017/56 read more

Freebirds World Burrito - The burrito is massive! Freebird=medium - Tex-Mex Near Me - Allen, Texas

Ronei & Megan are the best of the best! They have excellent customer service and always greet you with a smile. The food is consistently fantastic here. Thank you! read more

Love love this place! The workers here are also very pleasant and patient especially for big groups. Love their chips and the cheese dip! Also the meat and veggies are always fresh! read more

I got a salad, and would've gotten guac but it was solid brown. Even with chicken, salsa, corn, cilantro and tomatillo sauce, it tasted like nothing. The cilantro lime rice was dry. Everything was so just flavorless. I'll go back to Chipotle next time. read more

Received the best service I've ever had from a burrito chain tonight. The manager here was super helpful and the staff were polite. They really have a great staff, focused on making every customer happy with their order. I'll be back to this location. read more

Pricey with tiny portions of very bland and highly processed food, atleast chipotle uses fresh ingredients. Free birds tiny cubes of chicken taste worse than Taco Bell. Never again. The service was pretty lackluster, everyone acted like a zombie on an assembly line and the atmosphere was very dim. read more

OK, so this place is new and there are some kinks to work out. They have an issue with crowd control They should be cleaning the tables in a timely manner. The place is LOUD. The lines are long. So why am I giving it four stars? Customer Service!!! So lets talk about the food. I'm a Chipotle fan, I went to Freebirds and I'm still a Chipotle fan, I like them both. I don't compare the two since in my opinion it's like comparing a taco to a burger... they make their food different ways and yield different results. The customer service there is what I rant and rave about, the guys that I talked to acted like they were happy I was eating there, they were enthusiastic... WOW, where did they find these guys? While eating, a Manager came over and asked how my meal was... AWESOME!!! I was VERY please with Freebirds and will eat there again, even though Chipotle is still my favorite (not that I'm comparing :-) ) read more

Burrito was not as good as Moe's or chipotle, but the chips win over the others. I can only explain the Redbirds chicken burrito as meh. They put a 1/4 cup of diced chicken on your burrito, not chopped or anything. It is about the size of one small chicken strip. I would suggest another restaurant every time. Service is weak too. I understand why this location was empty, but there were plenty of seats. read more

I first became familiar with the College Station location and loved the food and service. The quality of the food and service at this Allen location was poor at best. The contents added to the burrito were lukewarm; the food prepared was the same person who checked us out and never changed her gloves; the bin for the soda lids was empty. And very slow service - only one person was preparing the burritos. read more

My boyfriend and I ordered food tonight. After an hour of not hearing anything from the store, we had to call to make sure they put our order through. The worker said she was going to check on our order and put us on hold. After 15 minutes of having us just sitting on the line she just hung up. She did push our order through, but they forgot to pack our chips and queso and our drinks. We called and they were unable to submit another order for us. We were told we would get a refund but that "she was busy so she wouldn't get to it until the end of her shift at 10:30." When our food finally arrived, it was late and cold. Worst. Customer service experience. Ever. read more

The quality and portions have gone way down and the prices up. Today is the 2nd time we have ordered delivery and been missing at least 3 items. Also with the bowls having the smallest amount of steak on them has now left half the family hungry still. Taco Bell would be a better option than wasting your money here. read more

Burritos are better than Chipotle! Staff is friendly and quick to answer any questions.

Oh man I hate to be so harsh but it was bad. I have a girlfriend that loves this place. Said it was better than Chipotle. I didn't think the food tasted as fresh. The chips and queso aren't as tasty as chipotle. I thought you got a lot less and it was more expensive than we usually pay at Chipotle. Sorry. read more

food fucking sucked beans weren't cooked scammed us on our food rude employees terrible place bad location read more

Food isn't not bad not the greatest but I think they are stingy on portions. The scoop they us tiny.Way smaller then Chipotle.

Came to try the new plant based chorizo I've been hearing about but noticed they brought back the brisket. Couldn't resist and got the brisket burrito with queso it was so flavorful. Goes great with Spanish rice, refried, pico, queso, jalapeño and finish it off with some creamy jalapeño or their Freebird's ranch. It taste so amazing! read more

Freebirds World Burrito - Brisket burrito with queso is the bussin! - Tex-Mex Near Me - Allen, Texas

Overall phenomenal service! The staff was very helpful and friendly. The food was cooked to perfection! I love the overall vibe of the restaurant . read more