Beautiful place, was there to work overnight with a client at the Assisted Living. The staff was…read morevery friendly and helpful

The HR department Tyler is very unorganized. She calls people for interviews and then doesn't…read moreanswer you call when you reach out to her. Very unprofessional to call someone a week later. She needs to be replaced with a more organized HR representative. Be careful when dealing with her.

Food is 3stars Open constrion in the ceiling going months…read morein the dinning room amenities are not provided as promises. Laundry not done by care givers on assigned day. Housekeeping did not change sheets. Washer disabled for the 3 weeks.Two lounges are under construction so residents in wheel chairs line the hall. The Christmas decorations are proliferative. I'm grateful for a roof, warm water & a room. There is in house RN 24/7, medical practice, phone service, wifi, 2 elevators. Administration, secretaries knowlegable, business office, booking, 3 days transportation Md visits and mantainence are all supportive. Hope this is helpful.Lynn APRN

I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where…read moremy sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival.       Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother's care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek.    The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings.   Despite numerous attempts to resolve this matter--42 emails and countless calls and texts to the executive director--the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened.   Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees.   In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts.     One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie!

Recently a friend of mine fell and fractured a bone and had to stay at the pines for a number of…read moremonths during her recovery period. Initially it was difficult for her to adjust and I think the Pines could do more to make the rooms a little more appealing for people that don't have any family to set up the rooms for them. Beyond that however, I thought the quality of care was good, and my friend settled in and noted how nice people were to her. She really appreciated that they did her hair and nails, and treated her with respect. Many facilities nowadays can be understaffed and staff over worked but I found everyone to be friendly. I was particularly impressed with the physical and occupational therapy folks who did an excellent job. The facility was always clean.

BAD Choice, the nursing staff was ok though most were not accredited the administrative staff as…read morewell as the kitchen were uncaring, cold food, l am diabetic yet the kitchen kept sending white bread, cakes, donuts, to me. Sent my dirty laundry down to be washed; out of 12 items l received 4 items back. was told l had to call down to laundry to see if l could retrieve my lost items l was not allowed to go and look just call! And that's just the tip of the proverbial iceberg.

Well what seems like a good place and a great rate is just a scam to take your money. Was quoted a…read more"special price" and placed on a waiting list being promised the deal would be honored at any time the. They had staffing changes and everything went downhill and that was a flat out lie and they added an extra $900 on after all the medicaid paperwork was approved for the lower cost. Called all the way to the top and got a "sorry can't help you." Sad that our elderly population is being treated like this.

We moved from NY recently and moved my dad down from his assisted living facility there to Savannah…read moreGrand. Where do I start? The experience has been awesome! I cannot say enough about all the help Michele and the staff have given us from getting the correct paperwork filled out to leaving things in the fridge to welcome my dad. He moved in yesterday and the staff immediately formulated a plan for his best care. They have gone above and beyond in EVERY area.

This is a fabulous place! I trust all the staff and the facility is ALWAYS clean! Top of the line…read morecare after trying many of people and places

My mother had horrible care she ended up in the hospital they call ed me and said my mother was in…read moreher final minutes she was stable when she left in the ambulance they lied when I got to the hospital my mother said it took them a half hour for the nursing home to answer the call light and an additional hour to call the ambulance then when she was released I refuse to let her go back there I asked for her ID and bank card and insurance they said I had to wait till Monday horrible horrible place wouldn't even let my dog go there

I find that this community is truly a quality organization whose CEO has extensive experience in…read moreoperations. The managers are some of the best I have ever come across both from an experience level as well as personality and passion for the seniors. I wouldn't be worried about a reduction in staff at the top level as this is prudent business management during these fiscal times. My experience and the residents I know who have moved there in the last 6 months tell me they are extremely happy to live at Aviva. You have to be careful about all posts you read both positive and negative - always validate!

My mom lives in skilled nursing and she gets amazing care, everyone is so nice and the place is a…read moreclass act. Thank you

We were lucky enough to be able to contract with GRANNY NANNIES to care for my mom while she was…read moreon hospice. The care was wonderful from most of the caregivers but one caregiver in particular, Renata was absolutely one of the most capable and caring caregivers I've ever come across in 40 years of healthcare. She anticipated my mom's needs before my mom even needed to say something. She fixed her home, cooked meals, and kept the house exceptionally clean. She was phenomenal at communicating with us for any needs that my mom might have. Renata is a tremendous asset to your company. She never sat in the other room reading books, never was on her phone, and responded to my mom even by conversing. She added companionship, compassion , and comfort to the end of my mom's life and we are incredibly grateful.

I would avoid this agency. The owner or manager Andrew is cocky and very opinionated. If he…read moredoesn't agree with you even with something minor like politics he will insist on his view. When we tell him your expectations with regard to caregiving rather than saying he will try to accommodate my requests, he starts saying it cannot be done, almost borderline telling me my request is ridiculous and will not be met. I'm glad I found A Perfect Choice Homecare. A complete opposite of Granny Nannies.

Giving this place one star is even too much. Poor quality care and way under staffed. When you ring…read morethe bell they might come by an hour later... Very highly do not recommend.

My mom was at this facility for about 1 month. She was very happy there, and therefore I was very…read morehappy. They not only provided excellent medical care, they provided emotional and psychological support that she so desperately needed at that point in her life. The facility is beautiful I cannot recommend this facility enough. Special thank to Audrey CNA (thank you, thank you, thank you) and Kim (nurse)!!