After several site visits to facilities in Northeast Pinellas (Clearwater/Safety Harbor/Palm…read moreHarbor) and in Northwest Hillsborough, I selected the Evergreen (Alzheimer's) Unit at Arbor Terrace Citrus Park for my father. He has been in their great care for 5 months now, and our entire family is very pleased with all they do for him. I visit at many different times and find every team member of every shift to be compassionate and loving for all of their residents. Dad is treated with dignity and respect. The service attitude is modeled throughout the entire complex. The facilities and grounds are beautiful and well kept. I only have one negative -- cell service is spotty indoors, but that gives me more reason to take Dad outdoors to explore the gardens (and beyond).

My father-in-law has been in this facility for about a year or so, he started in the main assisted…read morepart and then was moved to the memory care section. For the amount of money they cost you would think you would get adequate care. They take his laundry basket to take care of his clothes and don't return it for several days. He ends up not having any clothes to wear until one of the sons goes to the desk to complain. Because he doesn't have clean clothes to put on, his bedding gets soiled and they leave it like that, so we know he is not having his bedding changed in a timely manner. As health care providers, it is their responsibility to make sure their residents are cared for with dignity and respect. Thankfully he has family visit several times a week to keep up with the situation, God help any resident that doesn't have family nearby. There is another resident that is allowed access to others rooms and he steals things from them. I would never recommend this facility to anyone who loves their family member.

This facility is beautiful, clean and the owners are gracious and kind. Though my mom never got a…read morechance to live there, Jim and Lynn where so helpful. Being in a stressful situation and needing guidance they were my angels. Compassionate, professional and kind. I would recommend this facility to anyone finding themselves lost. They helped us figure out the next step without gimmicks about their home away from home ! Highly recommend

They are wonderful and the people that work there are all so nice & helpful! They do fun activities…read morewith the residents and make sure everyone is taken care of!

This is an Assisted Living facility that provides 24/7 care. Takes insurance, it pretty big and has…read moreseveral of residents. Nurses and aids are around the clock and the residents have activities and meals prepared for them. very clean facility!

If I could give zero stars I would. My mother passed away in their facility as a direct result of…read morethe poor care she received there. I heard from the facility more about her bills then I did about her care. The nursing home is horrible, and I would NOT recommend leaving your loved one here!

A great experience for my mother in independent living. Variety of services and special events…read more Amazing dining! The staff is very responsive to her needs

The Gables of Palm Harbor welcomed my mother when she was summarily pushed out of rehab, and the…read moreplace we originally contracted with rejected her. Jeannie walked me through the process, while I was panicking. It was not an easy transition, which is apparently quite common. The location is good, the apartments are two-room, so you feel as if you are living in a real apartment, not a dorm room. The location is excellent, with a lovely outdoor area for sun and fresh air, that overlooks a lake. Now, some months later, we are so glad she is at the Gables. Care givers are lovely and friendly, Mom has made friend with other residents. She's exercising and playing games. She's gone on some of the outings, as well. Dee and Michael are outstanding activities leaders. Lance, Kim, Lisa and the rest of the PT team is fantastic. No, it is not perfect. They have "adequate" staff, which means if your parent needs 2 person transfer, they wait longer. Adequate is not always enough. But, overall, Mom is happy, we're generally happy with her care, the food is not awful (as it was at rehab) and Sheila and the staff genuinely seem to care about residents.

This is a lovely place to live for assisted living with the enhanced license for nursing care. I…read moreworked with Laurie in Admissions who was wonderful at showing me this place via FaceTime & then on a tour when I was in FL. Everything looked very clean and the dining room is an open concept & very spacious. This place also has a separate casual cafe and also a formal dining area for restaurant-quality food without taking your loved one out of the facility. The outdoor area is lovely, spacious, covered, & offers a view of a lake - how tranquil! The rooms were impressive as they had a separate living room from the bedroom - something that I had not seen at other AL facilities. Working on the paperwork was a breeze & Laurie made everything very easy.

My mother lived in Austin House the last four months of her life. The staff there is incredible…read moreand during the four months that she lived there, I was completely confident that she received the best care possible. All of the ladies are unbelievable caregivers and truly care about the residents. That is a very rare thing to find. If you are looking for a place that will take great care of your loved one, I highly recommend Austin House!!

My MIL lived at the Abigail for the last year of her life. I can truly say that Estelle and her…read morestaff took care of her as though she were part of their family. If you have a loved one that needs to live in an ALF, I highly recommend checking this place out. It's the closest thing to having them live at home. Marilyn Messina

Great independent living facility, on the west edge of Westchase. Great apartments, very nice…read morefacilities and an excellent, engaged staff.

My review was taken down as a repeat of the original review. But this is not the case. After I…read morewrote an honest and fair review, management retaliated by not allowing me to use the hair salon which is actually a separate business from AG. So my point was that if you choose to leave and write an honest review regarding your experiences, it says a lot about the management at this place when they behave in such a childish way. I knew the girls at the salon and we all enjoyed each other. Refusing to let me use it out of spite not only seems childish but it also hurts the salon by removing customers.

This review comes from my deep appreciation for the care my mother received during her nine years…read moreat this facility. The staff--from Abby to Grace and the entire team in every cottage--deserve recognition for their attentiveness, compassion, and support toward both residents and family members. The cottages are consistently clean and well maintained. Meals are nutritious, balanced, and served on time every day. Even when I was away for the summer, I felt confident knowing my mother was in good hands. The staff communicate regularly about residents' health and behavior, sharing both positive updates and any concerns promptly. My only suggestion for improvement would be to ensure better management of personal clothing items, as they were occasionally misplaced or taken by other residents. I recommend the facility to family members looking for a place for their parents or family Louise T

STAY AWAY!!!! Pacifica Belleair is infested with Scabies and lice.!!!!!! The caregivers have zero…read moretraining to care for dementia patients, are abusive an negligent. The State has closed two cottages due to the infestation and poor conditions (full of roaches). The director, Dawn Grady, is a horrible human being who only cares about filling the place and residents are dying due to neglect. I regret sending my mother to Pacifica Bellair for the 8 months that she resided there, ending up with a huge hematoma that bled for two weeks. One of the residents, a little old lady that lived in the same cottage than my mother, was sent to the hospital with maggots in her legs and private parts. She died in the hospital. This place SHOULD BE CLOSED and Dawn Grady should not be working with our fragile loved ones.