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    Cricket Wireless Authorized Retailer

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

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    1 year ago

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    CPR Cell Phone Repair Bolingbrook - Yay! Mom's phone like new!!

    CPR Cell Phone Repair Bolingbrook

    4.1(75 reviews)
    2.7 mi
    $$

    A few months ago, I had my boyfriend's phone screen repaired at this store. At that time, I was…read moretold the repair came with a one-year warranty, as long as the screen wasn't physically damaged. Recently, the screen started glitching, going black intermittently, and eventually a white line appeared. The phone has not been dropped or cracked, so it's clear this issue is related to the initial repair. When I contacted the store, I was told the warranty was only valid for 30 days, which completely contradicts what I was originally told. Conveniently, the employee who gave the one-year warranty information no longer works there. I was told to call back to speak with the manager, and when I did, I was basically given the runaround. Eventually, my boyfriend called and spoke with the manager directly, only to be told there was nothing they could do because they "can't be sure" it was their fault. Again, the screen was never cracked or mishandled, so that explanation makes little sense. Now we're left with a malfunctioning phone and an unexpected $200-plus repair bill for something that should have been covered. Extremely frustrating and disappointing. I do not recommend this store.

    very nice people, takes great care of your items, and just great service all around. Sent my ps5 in…read morefor my hdmi to get fixed and they did a great job, they also got the job done quickly and efficientl.

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    CPR Cell Phone Repair Bolingbrook
    CPR Cell Phone Repair Bolingbrook - Awesome Customer Service

    Awesome Customer Service

    CPR Cell Phone Repair Bolingbrook

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    T-Mobile

    T-Mobile

    2.9(22 reviews)
    2.9 mi
    $$
    Virtual estimates
    Shipping

    All the workers are extremely kind and the EXPERIENCED ones will explain everything to you. Some of…read morethe workers aren't knowledgable and there were at least three times the guy who was helping me had to double check with another worker to answer my simple questions. Granted that all my questions were answered, you want to be dealt by someone who is confident in what he/she tells you. Also the time it takes to order a phone is incredibly long. Unfortunately, he messed up my order too, so now I'm back here and I'm fourth on a waiting list. Not too happy bc I reiterated iPhone 7 32GB multiple times throughout our talk and when I went home, i got an email and hour later saying iPhone plus.

    My family just switched to T-mobile. We went to Sam's club and get everything settled. However, we…read moreneeded to trade in our old phones. We were told ANY T-mobile store will accept the trade in for us. I arrived and checked in. The T-life app said there were 2 people ahead of me. There was also an order gentleman who didn't know how to check in. One of the 5 employees (a woman) helped the older man check in. It took several minutes. She then went around to explain to the line of people that they all need to check in. She came by me and I showed her that I had checked in. She saw my boxed up phones and then she told I needed to drop off at UPS. I stated that we were told we can drop off at any T-Mobile store. I asked if I can do this and get a receipt that I dropped off my phones. I was then told it would be faster if I went to UPS and that UPS can give me a tracking slip. I drove to UPS only to catch them closing... Do not go here. It seems like they do the bare minimum of work.

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    T-Mobile
    T-Mobile
    T-Mobile

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    AT&T Store

    AT&T Store

    2.2(9 reviews)
    2.9 mi

    I went into the store to upgrade my phone and was told I needed to pay off the remaining…read morebalance--about $3XX--on my previous device, which made sense since I hadn't completed the full payment term. Once I did that, I was informed I could trade in the phone, get the lastest and greatest model and that our monthly bill would actually decrease since we'd no longer be paying the full installment. I asked multiple times to confirm: "So that's it--no catches? I just pay the $300-something today, get the new phone, and our bill goes down?" The manager assured me that was correct. I paid the amount and signed the receipt thinking everything was done. Then, I was told I still owed another $180+ in taxes. The manager claimed he had mentioned "plus taxes," but at no point was it made clear that there would be an additional $180 charge after the $300+ I had just paid, he rationed this by saying he doesn't see this until after, but if I was doing the sale I could have found 50 different ways to ensure what to expect. I felt blindsided. While I'm willing to give him the benefit of the doubt that he said plus taxes, it certainly wasn't clear there was still another significant charge pending. When I expressed that I felt this was misleading, he disagreed. I told him I wasn't looking to argue but wanted to cancel the entire transaction and get a refund, as it felt like a bait-and-switch. He said everything was final and there was nothing he could do. It's not about the money--it's the principle. The process felt like a car sale of financially committing and paying for things thinking your are done before revealing the full cost which was not clear, which is not how I like to do business. In the future, I'll just make my purchases online where things are laid out more clearly.

    Young Men very helpful. AT&T at Boughton and Weber Had spent…read morean hour on AT&T coustermer service with no solution. Thank you AT&T for having at least 2 professional, polite and helpful young men.

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    AT&T Store
    AT&T Store
    AT&T Store

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    T-Mobile

    T-Mobile

    1.9(10 reviews)
    2.2 mi
    $
    Virtual estimates
    Shipping

    No customer service no assistance with use of the android unlike Apple which I am switching to. I…read morehave been to 4 t-mobile stores to be ignored, rude usless employees as I am an older female if you don't want older female with same money as men are the majority of whom you spend hours accommodating, however I believe frankly after the sales job you don't give crap if they are satisfied or care about repeat customers with men either. You could be human and I have been in Customer service for most of my life and just answer a simple question about certain operating procedures. HORRIBLE CUSTOMER SERVICE GO TO APPLE IN OAK BROOK IF POSSIBLE. ANY ANDROID HAS The worst employees and TERRIBLE CUSTOMER SERVICE!!!! Less than 1 star.

    Went to this T-Mobile location to return an Internet gateway, and without even asking any…read morequestions, the customer service guy said they couldn't do it there, that I had to go online, cancel it, get a shipping label sent to me, then take it to like a UPS or something like that. I said that's like three extra steps, and I'm here now, why can't you just do it here? He said ''et me ask my manager,' who he called (and I could hear in the back room - he didn't even come out) but he said no go ahead and just tell him he's got to do it online. Went to another T-Mobile down the street and the guy took the return and had it off my account in five minutes. VERY lazy at this one.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Cricket Wireless Authorized Retailer - mobilephones - Updated June 2026

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