I can only review for the younger, taller guy (not the bearded guy who sounds like the owner) as I always seem to get him when going in. I have been several times, with two different cars. One time was for my car that overheated. The guy tried charging me to drive my car around to make it overheat as they couldn't get it to do so in the shop. For half an hour. After they'd run some diagnostics and determined a fan was dead... When I balked at that he took the charge off, so that made me think I should go back again. Well, one time I went back and got the owner so everything was fine. Took a long time, but the car overheated again and so was everyone else's car. No charge for driving it around this time. Great. Go back for an oil change on my nearly brand new full synthetic car and get the younger, taller guy again. Seems to take awhile (1+ hrs for an appointment), but fine. While I'm waiting someone walks in and tosses a calendar on the counter. Guy (who is supposedly changing my oil) is in the office and says, "oh, I must have forgot that. I had to test drive your car so I ran some errands while I was at it." What? Doesn't sound even slightly professional to do... and makes me feel better for not wanting to pay him to "test drive" my car. Moving on... I go to pay and ask the guy what he thinks about Toyota's 10,000 miles between oil changes policy because it freaks me out and I was wondering if 5-6,000 was more reasonable. Guy tells me (I'm a woman), "I always write 3,000 because everyone should get an oil change every 3,000 miles. And people usually go over anyway" and gives me this condescending grin. At that point I'm over it and just leave. A large plus of using (and paying for) full synthetic is that it goes for longer, so that line is just BS for some unassuming customer. Well, my fiancé (who loves Freeman Creek, but always seems to deal with the owner) just got his oil changed. Full synthetic on a Toyota with more miles than mine. Low and behold, he's not due back for an oil change for 5,000 miles. So, the younger guy is either misogynistic or screwing over all of his customers. Either way, I get the impression the guy I always have to deal with isn't going anywhere so I'll be taking my business elsewhere. I'm just glad it's only been minor things so far and, even though the guy may not believe it because I'm a woman, I can count and add 2000 miles to when he told me to be back in the shop for an oil change. read more