Helped my son shop for insurance as a fairly new driver and Anthony Castillo was very professional and patient with us. He got us such a great deal, that I even switched my insurance with Freeway. He made the process easy. Definitely ask for Anthony Castillo when asking for a quote! Thank you! read more

I am really grateful for the attention provided. In this insurance intermediary company, Miss Sophia Cruz attended to me and you really feel the comfort of being attended by her, she is very friendly and patient, she also clarifies any doubts you have. If you want to have good service, good prices and excellent communication to hire insurance, go with them. (thank you very much, Miss Sophia Cruz) read more

This has been the worst experience of my life! I have been driving in LA !!! Since 10/7 with no instruction! They don't answer the phone and I was actually told to drive there (no insurance) to fix the fact that they messed up my autopay. Here I thought I had insurance! I got no notification or anything communication. The first girl Melissa was nice enough but didn't know anything and just wanted to buy my car since she knew that I was going to buy a new one. I had an incident with a brand new car )brakes didn't work) and was deciding whether I should use insurance. That's when I found out that I had no insurance. I had already asked the head guy that I didn't want to deal with her anymore. I called all day today and got no response. Can't believe that I was driving with no insurance! Do NOT use this agent!!! I am thankful I was checking on my insurance; otherwise I wouldn't know I had no insurance. I I finally ended up after 7 phone calls and found another Freeway agent. I will follow up this review when I know how his service is. So hard because I know zero about insurance. So far, can't find places in Harbor Gateway. When my initial policy was totally wrong, the 800 number gave me someone in Andrea, CA and she took care of my policy immediately. Today, after finding out I had no insurance, I happened to get a CA person on the 800 number who said he would fix the autopsy and at a discount rate because of the not so intelligent folks by Walmart, Harbor Gateway. I am finding out that Yelp may not be the best way to go and that the people who work at the establishment might be the ones giving the reviews. Had a super misleading ratings with dentists! People may not be picky but I am extremely disappointed with this Freeway Insurance. How they have 3sraes is nuts! read more

I could not be more grateful and appreciative for Anthony Castillo. I was lucky enough to find same-day coverage at a rate that was almost half of what everyone else was quoting me here in LA. I highly recommend Anthony for anybody needing any sort of coverage. Thank you so much!!! read more

I want to give a huge thanks to Chris Cornejo for helping me out on my car insurance policy and getting me a low rate with multiple options that fit my needs. Very patient,understanding and most importantly professional with is work ethics. I recommend him to anyone that seeks car insurance quotes. read more

Scam. Shoulda known you get what you pay for! My policy changed from 12mos to 6mos without notice. My policy number also changed without notice. They increased my monthly premium from $120 to $200. No way I'm paying $200 for cheap insurance. Let me also add they charged me a different amount every month the first 6mos of my initial policy. It would vary from $120, to $136, to $144. Freeway's mail regarding autopay schedule would have $136 but Infinity's mail would show a lower amount. I would question Freeway and they always tell me they're not sure. Infinity would tell me to contact my agency. Wtf? Still no refund! I called to cancel my policy and have my autopay removed as I received a cheaper quote with higher coverage from AAA. Spoke to both Infinity Kemper AND Freeway 8 times within the last 2 weeks and they still have me on autopay. After every phone call, I'd check online to double check and my account still shows autopay set up. Finally spoke to someone who was understanding of my situation and sent an email requesting cancellation per their instructions. Nope. Got another mail from Infinity AND Freeway regarding my renewal policy and Automatic Withdrawal Schedule. This mail was dated 8/23, which is after I sent in that email on 8/22. I just called them back now and all these agents you speak to don't know what they're doing. One of them even confirmed my autopay was removed before I even gave my information to him like what? Their customer service is terrible and very rude. You have a general question? Good luck getting connected to someone who knows their crap. Thank god I didn't get into any accident while insured with them because my god it's hell dealing with them. This company is a joke and I'm happy to be switching! Do yourself a favor and get a reliable insurance policy from a reputable company. You can tell the difference in their system and customer service right off the bat. It'll only cost you some change if not same. read more

yaxaira , thanks again for the greatest and most outstanding customer service . you are my number 1 go to for anything and any advice in insurance . we need more people like you thank you again so much read more

I definitely recommend this insurance group. Daana assisted me in finding an affordable insurance for my Toyota and my mercedes, she was very detailed and ensured that I was provided with all the information. She made purchasing insurance really easy for me. I definitely recommend asking for Daana she was very professional and very knowledgeable. read more

I hate this company! Everything I need done is so inconvenient! Customer service sucks ass! It's cheap because of all the lame policies and hoops they make you jump to get anything done. Even to cancel has been a struggle. Don't waiste your time with this company! read more

Best. Customer service I have ever received from the lovely Yaxaira , very professional and very knowledgeable on the product she sells ! I will make sure I recommend her to all my known friends and family ! Thank you again Yaxaira ! Now I am insured and taken care of ! read more

I want to start by thanking the office manager Daana, my husband and I received the best costumer service from her and of course great coverages for both our vehicles with affordable prices just what we needed after shopping around for a couple of weeks. Thank You Daana once again for helping us out !!!!!! read more

I go the boxing gym next door. And I got a new car not to long ago and my insurance went up too much. I went next door just to get a quote but little did I know Donna was on a mission to find me 3 different quotes better then I was paying. Within 10 mins she got my insurance down. Super nice women and very professional. read more

Felipe Yanez is the best! I needed a lower cost auto insurance he helped me get the right insurance at the right price ! He explained all my options and helped me with the whole process. If I could give him 10 stars I would! The best insurance experience ever ! read more

I would like to Thank this office and specially Daana López for all of her help and hard work to get me the best options for my insurance coverage to tailor to my needs and still manage to save me $$ and a great amount of $$. Thank you Daana for your excellent client service and your patience to explain everything I needed to know and all the questions I had. Thank you thank you!! And I highly recommend anyone to come visit this office for excellent service and most importantly knowing I have what I need without over paying. read more

Danna is awesome great customer service . Everytime i always call she always happy and she provide me with great customer service and answer all my call in regards of policy. Thank you Danna for everything you done in the past 3 years that i know you and i wish the company have more people like you Thank you again LUIS Rodríguez read more

Let me start off with how happy I ended up after I spoke to Danna .! I was in such a stressful moment. My car was towed away and I had never had insurance and man danna did so much to make this process easy and stress free. I had so many questions, and she answered every single one ! I haven't stress enough on all the help she did for me ! And she helped me get insurance in a heart beat!! Danna you are my blessing read more

Daana is an amazing agent, very professional and always there for you. Quick to respond and always at front to solve any problems. Thank you Daana!! read more

I'm extremely happy with my insurance company Daana Lopez helped me When I walked in today I had questions regarding a claim I opened since I was involved in an accident recently I was confused with the process and had a lot of doubts. Although my agent was very kind to explain with details the process, helped me get in contact with my adjuster making me feel much more comfortable. Definitely If you're looking for an insurance company this is the place to come to read more

This was an all time experience! Needed insurance and was tired of dealing with phone companies . Unfortunately my insurance got canceled and I came here to this location for new insurance . Daana greeted me and instantly made me feel comfortable doing business there . Definitely helped me get the best bang for my buck ! Great front team as well! Oscar and the other girl are a great addition . Go to Daana !! She will take care of you read more

Special shoutout to Juan Canizales such a wonderful agent I wanna thank him for being the only one helping me with a nightmare I went thru at another freeway location... I cannot emphasize enough the many skills this young man has.. but the one that stands out the Most is that he actually cares!!! I cannot speak for the rest of the staff but thanks again Juan for all your help I hope you remember who I am read more

Got helped by Kevin Ramirez, awesome customer service, helped us with our situation.really helped us, definitely recommend him.

Kevin Ramirez was a great salesman. He made the process of getting insurance enjoyable. I would definitely recommend Kevin to my friends and family if they're looking for insurance. read more

Liars.... they quote u one thing and charge u something else, and NO customer service skills what so ever from agents to supervisors even on the 800 number .. We got suckered in don't let it happens to u, they don't help u out and/ or return your calls, if there was a way to get negative Stars that's where they would be. read more

Kevin ramirez was the agent that helped me out in getting my car insured. He was very polite very professional took the time to explain eveything to me and get me the best price. I would reccomend this insurance company and make sure you ask for kevin ramirez he will get you the best deal. read more

Ms. Daana Lopez Thanks! Again for helping a brother out! I was pissed off. hot this morning ... after calling and getting tossed around like a man whore from the other representatives. Soon as she got on the line She was very knowledgeable and helpful. You can tell she loves her job. she is what i call a stand-up Lady! read more

Daana Lopez is amazing! She goes out of her way to help you in every way possible. Daana makes sure all your questions are answered and solved each and every time. I will always go back to her. Thank you Daana for making me and my family feel so comfortable to come to you with our car insurance needs! read more

Kevin Ramirez was The BEST Sales agent. He has a very positive fun attitude and very helpful. Really good what he does. Highly reccomend him!!! #WhosMike read more

I'm extremely happy with my experience with this insurance. Reina was very helpful and clear. We got everything done over the phone. She answered all of my questions before I made a decision, and she made the processes very easy. Thank you once again Reina! read more

I went to Freeway to get my new car added to my policy. Kevin was super helpful laying out all the information and getting me the best deal possible. He made sure to get me all the discounts he could and even helped pair me with a better insurance company than I previously had. I received quality service and would return. read more

I had friendly good service. In and out and very helpful. Kevin Ramirez was great. Thanks for all your he.... So I take back Everything I said. This guy totally lied to me. I do not trust anything this place says. Take your business elsewhere read more

I'm very satisfied coming in to freeway Insurance. Got me a good price for my car insurance and very good customer service, Ask for KEVIN RAMIREZ read more

Reina was so helpful and amazing! She made my experience super fast and easy and made sure I understood everything! She's the best!

Karina was a big help in assisting me with finding another insurance company.Highly reccomend her service for anybody looking for insurance.

Well for starters Mike Khan, is probably the most polite and knowledgable person working here! Ive been going here for 3 years and I only go to him every time. They all have great customer service. I truly recommend going here! read more

Here's my honest opinion about going through a broker as a first time customer. I've been driving since age 16. This last year, I was insured by 21st Century. Prior to that I was with Geico for 4 years, prior to that I was with AIG for 10 years. My husband had a DUI almost a decade ago and when I decided to add him to my insurance, the price sky rocketed. I was initially paying $100 a month and 21st Century told me that it would now be $298 a month. Therefore, we were on the hunt for new car insurance. (These prices are for 3 adults on one policy with only one main driver). Geico quoted us $351 a month and other big companies quoted us $175-200. With this being said, I was only calling companies that we see on tv, which are basically the household names of auto insurance. I decided to yelp auto insurance and came across Freeway. The location at Hawthorne had the best reviews so I made an appointment with them. First, i got a quote over the phone which was about $130 a month. Unfortunately, this location was a bit too far from my home so I asked Gustavo to switch my info to a closer location. He led me to Freeway on 190th St behind the Walmart. When we walked into the office, we were very, very skeptical because the aesthetics of the office wasn't as professional and clean as other places that we've bought from (like Geico, AIG, StateFarm). This was a Friday afternoon, end of day around 6pm. Juan checked us in and helped us with our vital information and quotes. After 45 minutes, we were able to get our quote at $111 a month with Stonewood Insurance. Immediately, I googled Stonewood and looked at their BBB scores. I googled their reviews and rates. Everything I saw was bad. Negative scores, bad reviews, bad ratings. So I was so extremely nervous to even purchase this auto insurance. I questioned Juan about the reviews and ratings. His honest answer, eased my skepticism. So we decided to purchase their insurance and pay the Freeway broker's fee. Juan threw in an additional package for hospital indemnity for $49. I felt like the broker's fee was extremely high because as I was signing the contract it said $351. Total cost for this broker's fee was $550. He did mention the $49 was something he was adding in for free, so why did we end up paying for it? This was a bit expensive, like honestly, out of our budget. But we paid it in full, got some extra perks and now have the cheapest car insurance for 3 people. It will definitely go down a bit more when my husband changes his out-of-state drivers license to a California license. *****when signing the contract, more explanation is due because he was just whipping through the paperwork so fast, i had no time to read all of it, and it's a lot of papers. it felt like a rushed process. *****This process took about 1.5 hours, which is way to long. We were not fond of the time it took to get a quote. Normally, with big companies you can get a quote within 5 minutes or less. *****While waiting after an hour, the manager offered water and chatted with my husband a bit, which is nice, to pass time and because it makes the experience much more PERSONABLE *****Suggestion: the manager should always explain to customers what Freeway is and how it works because the reviews are low, and the companies used like Stonewood have low reviews. To kill the skepticism, explaining the differences between (for example Geico and Stonewood) would probably bring in more clientele. I would highly suggest a 30 SECOND ELEVATOR PITCH would help this process. The very next morning, I called Stonewood Insurance on our policy to verify all the correct information, policy number, and I had the Stonewood agent go over everything again. I explained to him that I was skeptical using Freeway and Stonewood. I wanted reassurance, I wanted to know that our money was going to a real policy and that we weren't being SCAMMED. I also asked about why the reviews on both companies are so low and that's including the Better Business Bureau. When you google freeway insurance and stonewood websites, both look phony. They need to upgrade their websites and add apps. Its 2017, both companies need to move forward with technological times. ****I will say, Juan did state that I should only go through him and I shouldn't call Stonewood but I don't trust auto agents 100% let alone brokers who charge $550. So I had to call on my terms for piece of mind and reassurance I guess, the ultimate testament would be ... in the event of an accident we will find out how good Stonewood policy is and how good of service our agent and Stonewood will provide for our family. *We travel a lot, so should anything happen, I'd like to see how this hospital indemnity policy works. I was going to add on Renter's insurance but the company Lemonade offers renter's insurance for $6.00 a month at $15K policy. I think their rates are the best in the market. All in all, good service and great prices. *side note: Juan's off on Wednesday's. read more

I have been doing business with the Freeway Insurance for several years and is extremely satisfied with the service and the responsiveness I receive there. The crew are always there to answer my questions or requests and everything is done in a timely manner. I can't say enough about how well I am treated. read more

Freeway Insurance is a great affordable Insurance company i have ever had. They are also friendly. Yohanna Landa is a great agent. She is very friendly and very helpful. If your looking for an insuance agent She is the one to go to at Freeway Insurance. You won't be dissapointed read more

I came in today on late notice and was helped as soon as I walked In.Not to busy for a business day and they were very helpful.PABLO assisted me in finding the best quote and Got at least 50 dollars cheaper than my last Policy,Been coming here for over 2 yrs and will continue to as well. read more

Freeway Insurance deserves Negative stars. My Freeway Insurance broker falsified my application by inputting inaccurate information and refusing to make changes to my application to reflect my accurate driving record on the basis of "it won't make a difference to insurance". He misled me with an affordable premium that we both agreed upon, only to receive a billing statement with my premium nearly doubled. Among many things, I had to constantly "phone chase" my broker with several calls in a day; he would never call me back. This company is a fraud that scams their customers by reeling them in with an attractive deal only to significantly upcharge your premium, without legitimate cause or notice, after the fact you have already paid a large sum that is "non-refundable". Don't waste your time and money. Do your research online and you'll find countless poor reviews and consumer complaints. Pay a little more for a legitimate company. read more

the WORST customer service ever! the first visit there is obviously pleasant because they're taking money from you and are kissing your you know what, but any other visit after that is garbage. it took me about two and a half hours to make a simple payment there. to make a payment there they charge you an additional $10. i tried to change my method of payment and they wanted to charge me $25. all together an additional $35 just to make a payment to an already high monthly payment, this place was a joke. i can't wait till my one year with them is up so i could get the heck out of that place. i would never recommend it to anyone. if yelp gave a no stars option that's what this company would receive!! read more