My family has been with State Farm for years. We have seen cheaper policies, but James and Ron made us stay. We mostly communicate with Ron, and he makes the process so easy; he is always there for us the moment we need him, and he takes care of our requests very quickly. Because we have known each other for so long, we have made a personal connection, and it makes filing insurance claims so much easier. James is also very nice. We often received handwritten holiday/birthday cards from him, which makes use feel valued and want to stay. read more

Gotta give it to him. He knows his stuff like the back of his hand and is very no nonsense. I trust him with my life.

I just started with State Farm and James is wonderful. He's helpful and professional! His promptness to every inquiries I've made is detailed and honest. He's highly commendable! read more

I've been with State Farm for a couple of years, and they come through every time! Karla, James and Ron will definitely do the most to make sure you're taken care of. Shout out to them for being the best agents ever! read more

Ronald Ho is one of the best auto agents. Ronald is willing to support your case and offer consult even if you are not his client yet. If you have any and not limited to car-related questions, you will get a patient response from Ronald with thorough answers. I would recommend Ronald to folks. read more

State Farm has always been the industry leader in insurance services. Choosing the right agent from the right agency will maximize the benefits available for customers, and Ronald is the right agent! I have been working with him for years and he's super professional and knowledgeable as a State Farm agent to help his customers. I truly appreciate all these years of help form him and his agency. Look no further, and go with these guys! They know what they are doing and do a very good job at it. read more

Ronald Ho is the best insurance agent I have encountered with. He answered all my questions super throughout and he is extremely patient with my questions! read more

You know what's the die hard truth? You dont need your insurance agent until you really need to, and that a lot of times is after the 9-5 routine that many agents follow religiously. What happens when you really need that "quick-action" advice at 10pm? Call a 1-800 number? Nuh-uh, not under James' watch! This is where James steps it on ahead of the game. Not only does he know his stuff and is extremely professional, well-kept, and likable...but he also gives you his cell phone number. Yes, and he says to call or text anytime if you need him. That, my friends, is dedication, sacrifice, and sets the bar for how insurance agents should be in this brutally competitive world. Allstate agents I've had for five years never went that extra mile. I kind of feel like I wasted my years now...why didn't I go shopping for insurance earlier? - James saved me $200/6mo and I even got better overall coverage. - Even at 25 I still get a good student discount (Allstate stopped offering it once I entered grad school). - I am allowed to drive more miles on my car without affecting my premium (Allstate gave me 9k--who do you think I am, a homebody?!) - $6.50 a year for unlimited roadside assistance (I really don't need AAA anymore). I've already used it once and it's very straight forward. - PLUS I get James. Seriously, State Farm, you hired a great man to represent your company. If you dont believe me, give James a call. He'll tell it to you like it is, give you the numbers, stay late to get things done...and in the end you'll be a happy customer. You'll really feel like you can trust him and the advice he gives. I'm exceptionally satisfied and confident in my switch to State Farm's auto and renters' insurance...all thanks to James himself. Thanks man! read more

This was the second insurance agent I have purchased with, after purchased with Ronald I will not change the insurance agent anymore, Ronald has explained and discussed all the detail with me, I can easily understand what I really need and what I will get if I needed, also they are all very kind and friendly to help. Highly recommended. read more

Great service. Ronal Ho has been amazing over years of service. They helped us through a hit and run and through multiple months of being displaced from our homes due to a pipe breaking. Would highly recommend. read more

This 5 star review is for Karla from State Farm. She provided exception customer service to us. She was very detailed about our insurance options. We were very happy to find an agent that is bilingual in both Spanish and English. My mother does not speak English and the fact that Karla was able to answer all her questions was amazing. Thank you again Karla for your phenomenal service. read more

I have been with James for years and his office seems to get better and better. Service is amazing, his agents are beyond helpful, I really appreciate their hard work. I love Karla!!! knowledgeable, helpful and always willing to go the extra mile, she's a rock star! read more

Ronald Ho is a good agent. He helps me a lots and explains all the detail. StateFarm is the best choice!

Can I get a "woot, woot?!" I just found the best Insurance Agent in all the SouthBay! My previous StateFarm agent passed away :( and we were transferred to another Statefarm agency that seriously couldn't tell their head from their foot (so annoying). So naturally I went on the hunt for the best agent around annnnnnnd I am happy to report, I FOUND HIM! James and his team were very patient and helpful as I grilled them with every question known to man. They offered up solutions to structuring my insurance policies and did not rush me through the call (like others did). Now I'm one happy insured camper! Oh ya! Yay \(^o^)/!! Thank you Yelpers for helping me find this gem!!! read more

James was there to help me when I was at the brink of a break down. I made a rookie mistake of getting a car without considering how much insurance would cost. I was getting quotes anywhere from 185/month to 305/month (what?!). James was on the phone with me for over 45 minutes adjusting my coverage to make sure I had the best coverage for the best price point. He was able to save me about 375 every 6 months AND fit renter's insurance into my coverage! James also set up auto-pay for me and sent me proof of insurance instantly so I could drive without stressing out about a $1000 ticket. I am so happy and impressed with James' work that my entire family will be switching over next month. read more

James is amazing. He helped me out with my auto policy. James is extremely knowledgeable, thorough and patient. There is a reason he has 5 stars and 55+ reviews. WORK WITH THIS GUY! He will definitely take care of you. Highly recommend. read more

I was thinking about switching my insurance company from Allstate, and happened to come across James Chen at State Farm. When i went to go get a quote, I realized that James could save me so much money I was baffled. I had the most wonderful experience, everything was dealt for me and they made my time switching over seem so effortless. I had such an awesome experience i actually switched over everything from my auto, home, and got life insurance while we were at it. Even though i just met them i felt as if we were already friends! That's how friendly they were. The building was clean, and they offered me drinks, and answered all my questions without a problem. Okay now the only downfall might be that it seems like there are some people doing some construction but that doesn't have anything to do with their business so that's why i gave them a solid 5 stars. Oh and also moving from LA to here seeing all the ample parking was a breath of fresh air! I will be recommending all my family and friends to James! He's AWESOME! read more

James is so kind and patient to help us find the best options for our insurance needs. He is very dedicated to his customers and I am so fortunate to find him. Not only he knows about Statefarm insurance details but also his passion to support to fulfill our long term goal is above and beyond. Thank you James for being there and your kind support is totally appreciated. Mayumi read more

I highly recommend this insurance office. The service is impeccable and the attention to detail is always there. Any questions or concerns get resolved quickly and efficiently! James, and his staff, are always available and ready to assist. I love that! Customer service goes a long way and this place has it in spades! Cheers! :) read more

I was a longtime Farmers customer, but after one too many negative experiences with the agent and the company, I decided to switch. I spoke to other agents and read reviews, and from the first phone call with James, I felt he really stood out. He was much more knowledgeable than any other agent I had spoken to, and was friendly and responsive without being pushy. One of our concerns was getting the right amount of coverage for our home. So, prior to finalizing the homeowners policy, James came out to our house (exactly on time) to do a final sanity check on the coverage amount. He also handled the transition, and made the process as smooth as could possibly be expected. And the great service has continued since officially signing on. Every time I've had a question or issue, he's been quick to respond and get to the bottom of it. Definitely as good as it gets! read more

First of all, I'm pretty ignorant when it comes to insurance policies, premiums, interest, etc. That being said, I can still tell the difference between an agent that's just selling cheap services at a cheap price and an agent that is giving me their due diligence and more. I found James Chen through yelp, pretty much on accident, and he's basically been a godsend. First, I switched my car insurance, but soon had James set me up for every type of insurance I have, including home, health, even dental. I also had my family switch over once I saw how much money I was saving and how easy the transition was. Mr. Chen has definitely hooked it up for us. All I did was call him, and within a couple of minutes, he was handling everything and didn't need squat from me besides some answers to some very basic questions; no confusing jargon to wade through, just some helpful advice. Thanks James! read more

James Chen and his team are awesome. I wish I could know them earlier. + James explains how the rate works very detail Which helps me notice I can do certain things to save insurance money. + James is very good at responding. He helps me with my benefits, yearly record I need to be aware of and any emergency call. + James is willing to share his professional knowledge with you + James is very efficient too. He replies my email very fast and helpful. + They have someone speaks mandarin which is very helpful for Chinese customers, especially those students who are not familiar with car insurance. 他們有說中文的人，對我幫助很大，特別是我以前剛到美國對車子保險不熟悉，吃了很多虧，希望學生那時就遇見他們了。 I wish I knew them earlier so no need to waste years with my previous bad insurance company. read more

James Chen is a gem of an agent. If you need any type of insurance State Farm can provide, go to this man. He will take care of you, even years down the line, he will remember you. I recommend this business. read more

Best insurance place in town, the staffs are nice and knowledgeable. Just look for Ronald, he will take good care of you. He speaks Chinese and English and will answer all your questions immediately. Prices are fair and premium service you get. read more

I am a longtime Farmers customer，to be honest ，State Farm is the best company I have ever seen.The agents there are perfect.My agent，Mr.James and his team member are very friendly and patient.They always help me find the best options for my insurance needs and I'm so fortunate to find them. Thank you James for your kind support is totally appreciated. read more

You know what I feel like is a primary reason that most people don't switch over from one insurance company to another? A hint of laziness and a dash of fear of committing to something new. Let me reassure you that JAMES CHEN will definitely make sure you not only maximize the potential amount of money you can save every month with the same coverage, but will put down so much time and effort - to facilitate the process of switching to State Farm. His reliability and the way he treats his customers are unparalleled to so many other agents within his field! I have started off with car insurance, but now in the works of having him do my life insurance as well. Look no further: like a good neighbor, James Chen is there. read more

Had a massive water damage loss to my home recently, James and his team once again, have gone above and beyond to make sure I was well taken care of and understood the process of filing the claim and getting my repairs going. James worked really hard contacting my adjuster himself more than once to make sure things were clear for me. A loss is never easy to deal with but having someone like James by your side definitely helps! a big THANK YOU!!!!! to everyone who works in that office, you all are making a difference in people's lives during difficult times. read more

I can't express enough how grateful I am to have come across Ron. He made my entire home insurance buying experience incredibly smooth and went above and beyond to do all the behind the scenes leg work. Since he is also a licensed Real Estate Agent, he knew all the ins and outs of the home buying process and answered all my questions in amazing detail. He took the time to go though every line on the insurance quote with detailed examples. Overall, his communication and customer service has definitely surpassed all my expectations. read more

So I looked on State farm website and Yelp to find an agent to get a quote for my Auto insurance as Geico has been increasing every 6 months and i had a clean driving record (no accidents/tickets), gave the office a call to set up an appointment with James and the communication with the staff in the office was awesome and great follow-up with me setting up a good time that worked. When I spoke to James, i can confirm his excellent rating on Yelp is well supported. I went through my information with James and got a quote and the rate was above my current rate and my other quote but James was honest about the other insurance companies. Even after knowing that I was not going with him and the State Farm quote he still spoke to me and provided additional information. Great agent and wish I went with State Farm insurance with him but with the price difference I didn't. So even though he did not earn my business, I did want to write this positive review with such a great experience. read more

This was my first time getting insurance and the thought of getting insurance for my home always intimidated me. I thought it would be a long, complicated process, but James went thought everything with me making things super easy and clear. The process was simple and I walked away from my meeting with James being very impressed with his professionalism. I signed up with him the next day, and I really do feel like I am in good hands. James is the man. If you need insurance, go to this man and you'll be glad you did. read more

Great Agency! Five Star! Go for agent Ronald! Ronald is a very nice, friendly and professional agent！ He helped me to work with the best option with good price! Very GOOD! read more

Ronald always provide good service and rapid response, every time I have question about my insurance, I will give him a call and he will handle the issues for me. Really appreciate that. read more

Ronald is very good agent，and help me out immediately every time with a good service attitude

When I contacted James Chen's office, I had no I idea that I would be so impressed with his professional knowledge of the insurance industry. Having been with the same insurance company for the last 30 years, I just expected business as usual, I got so much more! James is very personable and you know that he is looking out for your best interest and your business needs. Not long after getting my new insurance with James, my son had an accident, I was nervous that my rates would go up or better yet I'd be canceled. That was not the case and I couldn't have been more relieved. I mentioned to James I was starting a business and he offered to provide a quote for my business, not only did he provide the quote, he provided me information well outside the scope of insurance that has been invaluable to me. James and his staff, (especially Sarah) are always attentive and patient with my questions, and they return my calls and emails promptly. I couldn't ask for a better group of people to be behind me. I'd recommend James Chen and his team to anyone needing insurance services. Thanks, James!! read more

Need insurance? James Chen is your man. Great office, everyone is warm and welcoming. I didn't realize how terrible my other insurance company was until I dropped them and grabbed my insurance here. If I have a change to my policy or need a question answered these guys get things done ASAP. Want to be a loser? Go to Geico. Want to be a winner? James Chen. read more

I had an awesome experience with James Chen from State Farm. I was at Hooman Toyota of Long Beach purchasing my new car the scion FRS and needed insurance ASAP. I called James and he was able to help me instantly. It didn't even matter that it was 11pm. I was so happy with his service and would recommend him to all my friends. read more

I called to get a quote for homeowners and car ins. I spoke to Karla, however, I never spoke to James. Karla was always polite and gave me a quote within the day. Even though the quote I received was higher than others I got, I did appreciate Karla's efforts. read more

I've been a customer for 4 months, and it's extremely unreal. 4 months of payments, 4 months of communication and 4 months of waiting. I have no records, or insurance cards or ANYTHING showing I'm covered by this Agency. Everything was sent via email and everything is temporary cards and paperwork..? I have no clue what I'm paying for or coverages I actually got. Ready for the ball breaker.? Reading that this is one of the best companies for insurance, I switched over and decided to get life insurance as well.? My mistake...!!!!! Another wait is at hand..? This company I switched over to completely dropped the ball. Worse decision I've EVER made. I'm paying monthly but have no clue as to what I'm paying for makes me extremely uncomfortable. Stars aren't always true. You learn the hard way, and I am extremely disappointed. I called to actually pick up my paperwork, and they saw no problem with that.??? Horrible service so far, be ready to be disappointed. Long story short, pay first and JUST KEEP WAITING TO SEE WHAT YOU GET IN RETURN, period. If it wasn't for the pandemic, I would never have left Allstate at all. Everything in writing in less than a week. Businesses are losing control and they only have themselves to blame. Very disappointed and never experienced such treatment from a name brand company. The owner is completely arrogant, too bad I caught it late. I switched to a different location cause this guy is a complete joke. You were warned.! I owe nothing but this true statement. P.S. I'm sure you try to impress your employees by your attitude and make people feel poor. How's this, I met you working, and I only work if I have to. I hope your female employees read this part cause who's poor now..? You're welcome.! read more

Unbelievably professional and helpful team of insurance agents. On behalf of my family I would like to thank James Chen for putting together such an amazing team of agents; who go above and beyond to resolve any problems. They have made my switch very easy and saved me plenty of money. However, my biggest gratitude goes out to Karen, for helping me through my collision. She is incredibly understanding, prompt and I am not over exaggerating when I say she was by my side the whole day. From an hour after the accident until I was in the rental car, which took about six hours, Karen was one phone call away with the answers to any and all of my questions. I would like to point this out and make it clear that she did not just keep me happy by giving me the overrated customer service that you get promised from pretty much any big company. She did actual real life problem solving, and she took care of them within couple of hours and she did that the whole day until I was in the rental car on my way home. I am not going to include all the details of the process. Believe me this would have been one of those long letteres that you most likely would not have read because of its length. I will; however, say that if there is a solution to your problem, Karen will find and she will do it very quickly. It is very disappointing to say that these days people just simply do not care to help one another, even when its their duty to do so. With that said, you, Karen are absolutely amazing at what you do. I can not put in words how grateful I am for your attention to detail. You are an incredible asset to your company and your hard work, dedication and professionalism must be recognized. Thank you very much for all of your help on the day of that accident and thank you for being there every time I called you :) read more

Ronald answered the phone the first time I called and now every time I call I always ask to speak with him. He has always been really helpful and more then happy to answer any questions or concerns. Even when someone totaled my 2 week old new car parked on the street I called him first to double check what I needed to do before calling to file a claim because he does an amazing job at walking you through everything and explaining what to do. All of the Agents that I have spoken with at this State Farm have been great. I've never written a review before but I'm more then happy to be writing my first review for Ronald who has done an outstanding job. Thank you! read more