My RV was held hostage for a week due to this shop's very poor communication. My vacation came to…read morean abrupt stop during the first leg of our trip as my RV was leaking coolant. Went to the Delta Truck Center for a diagnosis around 9 am. Upon check in Luis was very helpful taking our information and listening to our concerns, understanding that we were travelling in the RV and would be waiting while the repairs were done, Luis said that he would be contacting us once the diagnosis was complete. We never heard from Luis again. around 3 pm we saw our RV being pulled from the garage to the parking area and the mechanic walking to the office with some paper work, anticipating a call at any moment we waited over an hour before I finally walked into the office and asked for the status. By this time a new shift had started and my paperwork had just been sitting with no action. After finding my paperwork I was told that I needed parts that had to be ordered and would be coming from Las Vegas, with a freight charge of $100 (two small fittings and seals for the Coolant Air Compressor, all items can fit in the palm of your hand) and two business days. I checked on the status two days later and was told that the order was JUST placed and the parts would arrive by the following Friday, an entire week later! Frustrated with Delta Truck Center I set out to find the needed part myself. It took just one search to Cummins, 60 miles away, who had the parts and would be available Tuesday. I drove up the Sacramento, picked up the parts, took them to Delta Truck center only to be told that the parts that they ordered had arrived, and unfortunately no one reached out to me to inform me of the status. So now its Tuesday night and they began work on my rig. After a short time I was told that the diagnosis was wrong and I needed two coolant lines. The next morning around 7:30 am, I received the updated estimate with included 10 hours of labor to install the coolant lines. I approved the work and once again Luis assured me that the work would be started immediately. After several hours of waiting I walked back into the office to check on the status, I was told that I had been put on hold until the second shift arrived at 3:30, even though I had check in at 7:30 in the morning, and had been dealing with this issue for an entire week. The mechanic who worked on my rig took less than an hour to make the repairs, he along with the Foreman didn't understand why they held the work until the later shift. Needless to say that this was a nightmare all due to Delta Truck Center's horrible internal communication. Each person that I delt with was very nice and professional, the problem is that as they hand off to the next person, the communication fails. Unless YOU know to follow up YOURSELF their system will let you down. I (my RV) was held hostage for and entire week all due to poor diagnosis and poor communication. The part I needed was in the shop the entire time and would have taken a couple hours to complete. Absolutely POOR MANAGEMENT. Shame on you Delta Truck Center.

I was planning to buy a few trucks from here to expand my business fleet , but when I walked into…read morethe service department, I seen a trump flag hanging up there , keep your politics in your own house , this is a place of business, the owner of this establishment should have better control of their employees, I would never buy anything from this place