Purchased a car out of state and all customer service disappeared immediately upon funding. Registered car in wrong state, failed to fund financed transport costs per contract, stopped responding to messages. Car was fine but logistics, paperwork and customer service were disappointing. Beware when purchasing a car remotely from them. read more

Short version: a $4,738 repair. I was first told I owed every dollar, then, with my service contract on the claim, that I still owed over $2,000. I paid $0. The only reason I know that is I did this service department's paperwork myself. This started as a two star review. The finish earned the third star. On the people: the communication problems ran through more than one advisor, so this isn't about one person. Mine had good moments: he owned the numbers, apologized in writing when they turned out wrong, and called unprompted for permission before removing my aftermarket lights. But simple yes or no emails went unanswered for days, and an advisor who answers fast by phone yet goes quiet whenever something needs to go on paper doesn't look lazy. He looks like someone working where paper is dangerous. A pattern that survives multiple employees isn't a personnel problem. It's a management product. The one exception was the lane manager, Kevin, who answered quickly every time. Saturday July 11: dropped off my 2022 WRX. Monday July 13: diagnosis, a leaking AC evaporator core, and a driver's seat frame that snapped at a factory weld on the freeway. $4,738 at 78K miles, warranty long expired, and the bill was mine. It stayed mine until I found a CNA National service contract I'd forgotten I bought at another dealership years ago. This store works with a different administrator and had no reason to know CNA's procedures. That buys real grace. Mid week I was told verbally, twice, I owed $2,000+ for a "labor difference." I'd said early on email works best and I wanted things in writing. Emailed questions still got phone calls back, if anything. Six requests before a partial breakdown. Five written loaner requests over 18 days. Never answered. The completion date moved three times, and I usually learned it slipped by calling on the due date. Part of the delay was human, and I hold none of it against anyone: the tech who started my car was injured on the job, and I hope he heals well. One man went down and my job sat for days, mid dash. That's not a technician problem. That's a department one technician deep on its biggest jobs. Staffing depth is a management decision. Other reviews here repeat the same words: lack of communication, dropped the ball. I wasn't an outlier. So I called CNA myself. The claim went in at 15 hours for the evaporator core alone. Mitchell shows about 8.5, ALLDATA 7.8. CNA authorized 13.9 for the whole job. No guide near 15. Once I put those in writing, I got an apology: the numbers had been "keyed in wrong." I take that at face value. The corrected submission came back at, you guessed it, 13.9 hours, matching CNA to the penny. A $2,000 error, quoted twice, caught by nobody in the building. The safety net wasn't the process. It was me. The remaining $649.05 was a $549.05 rate gap ($225/hr vs $264.50) plus my deductible. My contract pays the facility's retail rate. I read that one sentence to CNA. Their supervisor agreed on the call and phoned the shop, which pays this shop its full rate. I recovered money for the store that was, at that moment, asking me for it. The low point: asked if CNA had contacted them, I was told they hadn't heard from anyone. CNA's notes show a voicemail already left. Their rep then called the lane manager himself so it landed. Now the third star, because fairness cuts both ways. And when I put the timeline in writing on day 17 and asked for one firm date, the service manager replied the next morning with the date and waived my $100 deductible as goodwill. That's why I paid zero, and I want it on the record. The claims stumbles I forgive as unfamiliarity. My hope for the next customer: when the contract is AllState, the plan this store sells, go to bat for them from the start instead of expecting them to eat costs that belong to the warranty company. People set the tone of a conversation. Management sets the default. One thing the goodwill couldn't reach: the car was held an extra day to make sure everything was in order. At pickup, no audio except the subwoofer. My installer found the connector behind the factory head unit unplugged, the sub wire unplugged, and wiring cut and re-taped where clean connections used to be. I had it fixed elsewhere. An extra day making sure everything was in order should have included turning on the radio. The car is fun. My next repair happens at an independent shop. If you come here with a service contract: everything in writing, call your administrator yourself, approve nothing verbal, and test everything before you drive off. The bill was $4,738. I was told I owed all of it. Then $2,000. Then $649. Then $100. I paid $0. Every step down happened because one customer wouldn't approve a number nobody would write down. Ask what happens to the ones who do. read more

Here right now for oil change and mr. Scott helped me for the service .. He is very helpful, friendly and real polite 2 thumbs up for mr Scott read more

We went in for the no appointment oil change and were bowled over with how friendly everyone was and how many employees were working. It took a little over an hour (on a Saturday afternoon) but they offered to call us a rideshare so we could get lunch. Yes, it's more expensive than a drive through place but when it's 100 degrees, who wants to sit in the car? Anyway, Modesto Subaru made quite a positive impression on us with their almost overwhelmingly good vibes and we'll be back read more

I AM NOT A CUSTOMER THIS IS IN REGARDS TO THEIR SHUTTLE DRIVER I have tried to call and work this out but apparently no one wants to call me back. I had a parked car in front of a home as my son was at tball practice. Whoever drives there shuttle just about almost hit my parked car and blocked me in. I have license plate numbers as well as address of house to where this was at. Luckily the person behind me was also leaving so I could get out. read more

Modesto Subaru - Blocking me in - Car Dealers Near Me - Modesto, California

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Had an appointment at 8:45am. Checked in at 2pm. Was informed my car hadn't even been touched let alone looked at. Spoked to the service advisor, I was highly disappointed in this Subaru. I've never had such an awful experience after setting this appointment a week in advance. It needs to be COMMUNICATED if a certain service will not be attainable during a certain time frame. It is ridiculous that this wasn't communicated ahead of time after prefacing prior to making the appointment that we would be coming from out of town to get my car serviced. Highly inconsiderate read more

I was looking for weeks because the used car market is so challenged right now and inventory is so low. Starting to get very discouraged and then I happened to find this vehicle at Modesto Subaru. I couldn't tell you how relieved I was to find the exact SUV I wanted, and that's just the beginning of our great story. I wasn't quite sure about driving all the way out an hour away to a car I hadn't seen before, but it was certified so that made me feel better. When my wife and I arrived there, we were impressed with the entire facility, and then we were greeted with a very warm welcome by Josh our salesperson. We have been to several dealerships so we knew right away Modesto Subaru cares about their customers - you felt the sincerity and NO BS approach was very welcome and appreciated. Big kudos to the sales manager Ahmed - what a genuine pleasure to work with by phone - he didn't waste my time or his - we just got to business and struck a GREAT DEAL! Thank you sincerely Ahmed! We drove our Subaru Forrester around for just about a mile or two and realized we had found the one! Actually in perfect condition and exactly as it stated in the ad. But what was really amazing is that we couldn't believe how amazing the service is at Modesto Subaru - from the beginning to the end. The sales manager was amazing, finance was AWESOME and Josh has been helping FROM BEGINNING TO END!. Josh has followed dotted every "I" and crossed every "T" - an absolute pleasure to work with and we would recommend him highly to anyone and everyone! Jonathan was our finance person and he was incredible. Really nice guy easy to get along with no BS - just went right to it, and got through it quickly without a bunch of sales hype and wasted time. Absolute pleasure and it was fast and simple and easy! This was a third vehicle for us and we could not be happier with it. It is performing perfectly. Everything we wanted is exactly! Modesto Subaru and the Team have exceeded or expectations in many ways! We would highly recommend Modesto Subaru to anyone who's interested in buying a vehicle especially a Subaru. Their service is top notch above and beyond - easy fast simple and straightforward! Thank you for working with me on every detail of our purchase - we will DEFINITELY be back in the future... Respectfully, Pete read more

Earlier this week, for the first time I took my Subaru to be serviced at this location. I had been to another location in the past, however I had not been treated like such an important customer as everyone at this Modesto Subaru Service Department made me feel. The friendly and most professional greeting began from the moment I stopped by a few days prior to get an estimate, to the day I returned to have my car serviced. I wish I could say that the people in the waiting area were kind and friendly, unfortunately many were a bit snobbish, except two friendly faces. I will be the first to complain about poor service and am the first to acknowledge and give kudos when deserved. I will definitely be returning here. Kevin Carames, thank you to you and your entire team, including Jesus in your dealership sales area!! Plus, share with your team at the drive-up greeting/check-in area that I very much appreciated their friendly and professional greeting!! It made for a great way to start my day!! read more

Awesome service, both in the Sales Department and Service. I purchased my new Forester, and they installed my accessories right away so I was able to go home with my new car looking the way I wanted it to. Thank you read more

I took my Subaru Impreza for a 125K maintenance service and Serita Lewis was my service advisor. She was really helpful in explaining the details of the major maintenance service and I could feel that she really was invested in getting the best service for my car since I haven't been taking the car to the dealership for the recommended service maintenance. Since the service will take a while, Serita offered me a loaner until the service is finished. I couldn't be happier with the customer service I was getting which also made me feel at ease that my car is in good hands and that the necessary service and repairs are the only things that will be done. Serita was also constantly updating me with the status on the car. I highly recommend Modesto Subaru's service department and will definitely come back when the car is in need of service. read more

The manager Nick is great very professional and listen to my concerns had a issue that took 2 times more then I would of liked but the third time was the charm in my case he took control of the situation and made it happen thanks Nick and the staff that help with the magnificent repair this is how I wanted it done perfect in a non perfect world and thanks to the the driver that picked up and delivered my car back to me read more

Tony the car salesman was straight to the point with me and honest. He got me into the car I wanted with no frills. The car was used and did not come with a spare. Tony went to bat for me and got the keys for me himself from Mistlin Honda and helped me out even one month after getting the car. This guy deserves praise and every car salesman needs to treat customers like how Tony does. read more

Review for Modesto Subaru Service Department I purchased my Subaru from Modesto Subaru a few years ago, and that experience was truly excellent -- above and beyond. Unfortunately, my first visit to their service department for a real issue (beyond routine oil changes) was a major disappointment. At just 60,900 miles, my dashboard suddenly lit up like a Christmas tree -- check engine light included. With the 60K powertrain warranty expired, I assumed I'd be paying out of pocket. The car was running fine, no mechanical issues, just persistent warning lights. We scheduled a 9:30 a.m. service appointment, only to be told they'd need to keep the car overnight -- something that should've been mentioned when booking. We stayed in town, hoping it was something minor, maybe electrical. By 2:30 p.m., I still hadn't heard a word from our service advisor, Robert. I called and got his voicemail. Minutes later, I received a long text (not even a call) with diagnostic codes I couldn't understand -- except for one thing: a potential $7,000+ repair. When I called back, Robert answered and claimed he had tried to call earlier (though I had no missed calls or voicemails). He vaguely explained the codes and said they needed to "go deeper" into the diagnosis -- which meant removing the entire engine, just to figure out what the issue might be. That alone would cost $2,900. When I asked for clarification, he was short and dismissive. Even my husband, who knows a fair amount about cars, was left confused. We decided to leave the car there overnight to think it over. The next day, no one called us with an update. I had to reach out again, and once more, Robert was unhelpful and curt. He claimed we hadn't changed our oil since January 2024 -- which was completely false. We called our trusted local shop and confirmed the last oil change was in October 2024. Still, we agreed to an oil change at Subaru just in case it might help clear the warning lights. Eventually, we declined the full engine teardown. We picked up the car, and funny enough -- no warning lights were on when we got home. After doing our own research and with input from a friend, we decided to replace the battery ourselves. And guess what? Problem solved. No more lights. It's been over 500 miles, and everything's been running smoothly. So, were we being upsold on a costly repair that wasn't needed? Was it incompetence? Either way, a bad battery should have been the first thing checked. It's disappointing -- especially coming from a dealership. I won't be going back to Modesto Subaru's service department again. There are plenty of other places with more honest diagnostics and much better customer service. And Robert? Being a service advisor means you're the face of the experience. You should make customers feel informed and comfortable -- not ignored, dismissed, or pressured. Sadly, he failed at all of that. So we paid $200+ for a diagnosis which was never solved and we figured it out on our own. And thankful didn't fall for "the needing to remove the entire engine" for thousands of dollars to change a battery. read more

After paying $500 for plates and registration, I received only the former. I had to go to DMV and wait an hour for my registration and plate stickers. Worst handoff I have ever seen on a new car. They also tried to get $2500 to "recondition" my trade in. I told them Carvana wouldn't charge me anything for the same tradein value. What idiots, for even trying such nonsense. My advice? If they match your best price, buy it and get it serviced elsewhere. End your relationship ASAP. read more

Kevin in the service department was awesome. Great communication and very knowledgeable. Made the experience better than I've had at most auto service centers. Didn't feel pressured at all and he helped me get my Sti back to being the world's best grocery getter. Thanks y'all read more

Went in for a standard service. There was a slight snafu, ended up taking longer than anticipated. They took great care of me, and went above and beyond, including meeting me at my office to trade the loaner back for my car. I'll never take my subaru anywhere else! read more

Just don't take your car here to get work done on it. From lack of communication, to constant contradictory information to them doing work you never signed off on and then sending your car back to you with bad parts... just do yourself a favor and take it anywhere else. read more

I was very pleased with their service department. I had brought my vehicle in for a recall fix and regular maintenance. The intake was super quick. We got a loaner car for free for the day. If you want a loaner car, make sure you have your id and car insurance with you. This process was also was a super fast. There was no waiting around both times I was there. I would highly recommend them. read more

Had an issue with my door opening from the outside. Made an appointment and was told I needed a new latch system when all that was needed was the door rod clip. They were able to order the clip but it was wrong and used a tie wrap to keep it place. They first tried to upsale me and then said they had an OEM part which they didn't and hurry rigged my door . Please avoid coming here read more

We have been looking for a car for a few weeks. We went to several dealerships, researching, test driving, trying to find that perfect vehicle. Our time with Caden at Modesto Subaru was a very pleasant event. He greeted and assisted us right away. He was knowledgeable about the vehicle we test drove. While it was a great experience, we unfortunately did not select that vehicle in the end. This team goes the extra mile. If anyone is looking to get a Subaru, I suggest you contact Caden. He was excellent to work with. read more

I went to Modesto Subaru to buy a certified pre-owned car. I couldn't have been more pleased with the service I got from Jay. He was very knowledgeable, but low key--not pushy at all. He made sure the car was prepped and ready to go. The purchase of the car went smoothly. I was pleased all the way around. Definitely recommend their dealership. read more

I stopped by last minute to get my car done on Christmas Eve. It is Christmas Eve today but that did not deter Zack and the rest of the Subaru Crew on making one more satisfied customer. You have gone above and beyond, crew! You rock! Thank you for your giving and caring spirit--Truly you are a work family that works together! I drive out a satisfied customer once again as you pack up and go home to your loved ones. Again, thank you for servicing my car last minute on Christmas Eve. Merry Christmas! read more

Modesto Subaru is the worst! I took my Outback in almost a year ago for an oil change and the technician overfilled the oil causing my car to smoke. I took it back in to have them fix this problem and they assured me the car wasn't affected by their negligence. For my troubles they promised me a free oil change in the future. I should have known better. I took it in yesterday for the free oil change and the technician left the oil drain plug so loose you could turn it with your hand. There was a puddle of oil on my driveway. Thank goodness I noticed the puddle before the plug came completely off and my car blew up from all of the oil draining out. Do not take your car to them!!!!! read more

Another amazing interaction with Modesto Subaru. From the moment I bought my car in 2022, it has been nothing short of the best of service. The staff is so friendly and always in a good mood. They go out of their way to find you the best deal possible, even when dealing with a vehicle service. I highly recommend going to Modesto Subaru if you're looking for a car. read more

This is not so much about the dealership as the car itself. Every person I know that's owned a Subaru has raved about them. Leased a new vehicle. There have been 2-3 times the car wouldn't start at first. On the second or third try, it would start up. My biggest complaint is Apple Car play. It works approximately 60% of the time. Firstly, you HAVE TO connect it to a USB port in order for it to work. Even then, no guarantees. If you do connect wirelessly, you cannot make calls, use Waze and the music skips like a record player would. Some people may not consider this an issue but for me it is a major issue. My spouse has Apple Car play in their vehicle (different make). Neither of us have any problems connecting wirelessly and can use Waze, play music, and make calls. I have tried messaging the person at this Subaru dealership who helps with Apple Car play issues to see about setting up an appointment and do not get a response. However, they may have moved on. I had debated on keeping the car once the lease was up, however at this point, I'm considering going back to the previous make of car I had before this Subaru. I certainly won't be recommending a Subaru vehicle to anyone in the near future. read more

Debra was outstanding sells lady. She is amazing, very knowledgeable in her field. She walked us through the system and how to operate all computer which come with it. My husband and I. We bought our cars through this dealership. SUV Subaru Outback 2025 and Legacy 2025. We both love our car. Drive very well/smoothly and look very classy. Highly recommend Subaru Modesto dealership to any friends or relatives. The service department is also very top notch. Would not hesitate to buy from them again. read more

Let me just say that I can not give this dealership and salesperson enough stars! They were truly amazing and I had the pleasure of working with Emily. She is what made the experience, dare I say a pleasure and even fun. Emily was so laid back but very knowledgeable and low pressure and always offering me great information and above and beyond service. I have been in sales most of my life and she is bar none one of the best I have experienced. This dealership sells the most Subaru's in California and now I know why. I was able to take advantage of their end of January sale and all of the other dealerships weren't even in the ballpark to the deal I received. Enrique in finance was also excellent and I received an awesome deal on the seven year warranty, the maintenance plan and the paint and interior ceramic coating and warranty. The coating and warranty was $500 less than the other quote that I received and shopped around for. So I purchased the car and all of the other additional add on's from Subaru Modest. Emily offered to do the transaction over the phone and electronic signing. The following day she took the day off to deliver my new ride about five hours round trip. Who does that?!! Well Emily of course!! She was also so sweet and kind and just plain nice to be with. Modesto Subaru better treat her like a princess because someone may steal her away, no joke! Did I mention that the car rocks as well? Well it does and I love the XT with the turbo that has some serious punch and can tow up to 3500 lbs. The XT is definitely more expensive but it's worth every penny and it's a total no brainer upgrading to the 260 hp. It is also by far the most comfortable car that I've ever owned and it slices through all of these windy and atmospheric rivers we've been experiencing. So if you're looking for the best deals and the best dealership and salesperson ever, go see Emily at Modesto Subaru. You will thank me later!! Thank you again Subaru Modesto and Emily. She truly is the best!! read more

Maintenance Advisor Kevin Carames 4/25/25, arranged for the finest service I've had from Lexus, BMW , to Nissan. We discussed tires and came up with the right price along with a few additional jobs. The car appeared to be detailed when I picked it up and looked great. read more

I'm actually surprised I haven't written a review for our favorite Subaru dealership/ maintenance garage. I speak so fondly of Subaru and their customer service but the main place that takes the trophy home is Modesto Subaru. They have been an absolute pleasure to work with every time we come in and need service for our 2018 Outback. The customer service is A++ and it never dips in anyway. We recently just had to take a unexpected trip after we got a flat tire. while the tire was being removed one of the bolts that holds the tire in place snapped off with the lug nut. Totally unexpected but what can you do especially the day before thanksgiving. I instantly called Subaru Modesto around 1 in the after noon and spoke to service, they unfortunately informed me that they didn't have any appointments for the day. He put me on a brief hold while speaking to the technicians and they said they could squeeze us in. Thankfully we live 5 minutes away! We arrived and they got us settled in even if I caused a bit of confusion of what service needed to be done, but that didn't stop them from having our car up and fixed in about an hour. Seriously saved the day and made a frustrating situation so much smoother thanks to the reps. I'm bummed I didn't get their names and I should make a point to do so, but they are very much appreciated. We will definitely be coming back again and again and when I plan to purchase our next Subaru (which is a given) I'll be coming here. read more

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Jose is hands down the best sales interaction we've ever had at a dealership! He was kind, patient, funny, and extremely transparent throughout the entire process. We truly wish every salesperson had his level of professionalism and personality. Jose made the car shopping experience enjoyable and pressure-free, which is rare to find! That's what makes Subaru so special--its amazing people, from the quality of the cars to the exceptional employees. read more

Smooth and frustration-free car buying experience. We worked with Emily and George who were both extremely patient, friendly and professional. The finance manager we worked with was also transparent and reasonable. The team here spent a lot of time and care on showing us a 2025 Forester and made sure we were both happy before we drove it home! read more

We went to Subaru after going to a few Other dealerships, we found the best car and deal at Modesto. Everyone was attentive,kind and very knowledgeable of their products. I recommend buying a car there and ask for Sarge he is honest and will get you what you need in a car. Usually I don't give reviews for dealerships but this Modesto Subaru was great. read more

Modesto Subaru - Subaru outback - Car Dealers Near Me - Modesto, California

I went in for a general question about the cross bars and when I went home I noticed some scratches on my outbacks back window and spoiler. I brought it back and asked Jacob was there anyway they can be buffed out. Since I just purchased the vehicle and those weren't when we bought the car. He was kind enough to ask his service manager if they can look at it. Jacob came back and said they can do a complimentary detail for me and try and get the scratches off. I was very thankful and appreciate them going the extra mile and taking care of me. read more

Cannot speak to the service department as we are not local, but can speak to sales. My wife and I shopped at every Subaru dealership in the Bay Are for our new 2025 Crosstrek. We ultimately purchased from Modesto Subaru due to the style of our sales rep J.J. (Joshua), who was knowledgable, straight forward, and low key. Bottom line is we felt comfortable sending our money his way. This is our second positive experience in five years at Modesto Subaru. read more

Came in to look at a used Subaru listed for $22k on their website. After sitting for a hour the manager came back with a $24k offer and wouldn't budge. Sort of a bait and switch. Not cool guys! read more

Usually come to get my car serviced here and the service has steadily declined as the years go by. I was recently assisted by a girl named Bianca who had the worst customer service. Acted like she hated her job and wanted the interaction to be over. Not friendly at all. I definitely don't feel like it's worth going back. read more

Friendly and attentive staff. Great selection of vehicles in all styles and colors. Excellent service department. Service even on Saturday! On the dealer side ask for either Debra or Carlos they are great. read more

If you're shopping for your next Subie, look no further!! Best dealership experience I've ever had, (this is my 2nd Subie) Lapon was great and gave me a great deal on the car, unfortunately he wasn't in the day I picking up the car, George took over and helped me out in the most speedy and courteous manner, Jesus in finance was great too, can't say enough good things about these guys. Will definitely recommend to friends and family. read more

Modesto Subaru - Car Dealers Near Me - Modesto, California

I've been going to Modesto Subaru for about 10 years. The people there have been generally friendly and helpful. My Subaru has had a lot of expensive issues over the years though. Not uncommon to sink $2-6k into it every 18 months or so. Recently I had to take it in for a diagnostic regarding vibrations. It was also due for an oil change and some other maintenance. I went ahead and added these things (MY BAD, I accept this) but conveyed I wasn't sure it made sense to do these if the vibration was something catastrophic. Well, I got the call that repairs would be $6k. But they had already done the oil change and maintenance BEFORE doing the diagnostic for vibrations. I think this reflects either 1) Poor process. Maybe regular maintenance orders are managed separately from diagnosis of problems instead of looking at them holistically. 2) Lack of common sense in how to order services; or 3) Intentionally taking advantage of clients. read more

Great vehicle selection! Mr. Robinson is very professional and a pleasure to work with if you're looking for a great deal. Very clean facility, pet friendly! read more