Terrible service. I am here for business and had requested my suit and clothing be picked up via…read moreDoorDash. Well the dasher couldn't find my location, so after 15 minutes of trying to help the uber driver navigate his UPS, he hung up on me. So as a result, I call the store and get the store manager. After explaining the situation, she tries to rush me off the phone and give me corporates number... on a Saturday. So I explain to her that I'm still going to have to go to the store to get my clothes and suit dry-cleaned - she hangs up on me. Here's where the fun comes... so I uber down to the store and upon entering I wait in line. By the grace of God, the uber driver is at the counter talking to the store manager asking about MY order. So as these two are going back and forth, I jump in - well that was awkward because they only have one register open due to their renovations and it's a Saturday! So to ease the situation, I try to make it simple and just explain that I just want to drop the clothes off because I have other things to do. The Uber driver is asking me if I can cancel the order (which you can't), the store manager is spinning around circles telling me I have to call corporate (which I won't) and all I want is my receipt and leave so these other people can be helped. After this whole debacle I am waiting off to the side to what would be their lobby. The store manager, Lisa, decides that's she's going to use the last two cents of her brain to talk about me! She says, "... you call corporate, you figure out your refund - that's not my problem."... to which makes me go back in the store and confront her. The poor store clerk's eyes LIT UP when he realized I was still in the building. I expressed how poorly her management and leadership skills were and how embarrassing it must be to not even have the common sense to check the lobby before berating your customer... I asked for a call back and apology from Jaici Kelly, Director of Operations and Store Development, still haven't heard a response or received an apology... As an executive leader, this poor negligence and disregard for staff safety and customer sentiment reflects on their leadership. The company has a leadership issue.

Inside the gymnasium belonging to the Fighting Squirrels, most of the seventh-graders twist and…read morescatter to avoid the rubber ball and precise aim of P.E. teacher Coach Hrbek in a game of Dodgeball. Lunella Lafayette, aka Moon Girl, stands strangely still, arms stretched outward, making herself as large a target as she possibly can before being pelted and happily retreating to the sideline, where she can reopen her journal and return to her scientific calculations. "I think you missed an exponent on that binomial theorem." "Oh...Dang, you're right. Marvin?" Lunella asserts incredulously. "How do you know? Wait...you're out of the game already?" "We played something like this at my old school. I've got a perfect strategy. I get out on purpose right away so..." Marvin and Lunella finish the sentence in unison: "so I can work on my projects on the sidelines!" What if there were a convenient dry cleaner and laundromat right in the heart of College Park, Maryland, on Baltimore Avenue, that is perfect for dress shirts, turtlenecks, and sweaters (standard dress-casual work attire)?There's no need even to pay extra to add starch for the dress shirts. That plus 24-hour turnaround times mostly, except through Sundays, when they are closed, makes ZIPS Cleaners a locale that Lunella (Moon Girl), Marvin (Kid Kree), and even their parents would appreciate, assuming they made the trip from the LES (lower East Side) of New York City to College Park, Maryland.

I have been going to this dry cleaners for years. Their prices are fair, and their work is really…read moregreat. The staff is really nice. You can get your clothes on the same day if you come in before 9 AM.

Great communication, excellent pick up service, drop-off is a breeze!…read moreLaundry is perfectly folded and had a clean, light scent.

Lost half my clothes the first time using this service. Just got off the phone with "customer…read moreservice" and their solution is for me to file a claim where I send them pictures of my missing items. I don't know about you, but I don't have pictures of my socks and bras. And I don't make it a habit of taking pictures of the clothes in my hamper. When pressed, she said the company has photos they can use to find my items. If a representative bothers to respond to this review, don't believe anything they have to say about this being an anomaly. My clothes were delivered last night, yet when I texted customer service about my missing items, I got this form response: "Hi Crystal - I'm so sorry to hear about the issue with your order. To help us assess and resolve quickly, we'll need a bit more information. If your order was delivered in the last 14 days, please complete our simple claims form here: www.rinse.com/customers/claim. Please include: 1) Photos of the items 2) A link to where the item (or comparable) can be purchased online. If it has been more than 14 days, you can send this information here and we'll open a claim for you. Thank you - we're here to help." So you lose people's clothes often enough to have a canned response ready??? Do NOT use these people. I don't know where to begin replacing these items. I'm so glad I didn't let them dry clean my custom-made items. My next stop is the Better Business Bureau. Rinse should not be in business. Shame on you.

Where shall I begin…read more Okay, excellent customer service from a lady from Puebla, Mexico. She's very nice and attentive; unfortunately, she's possibly the only good thing this establishment has going for it. I appreciate a nice person taking my work; however, I prefer quality when I'm having things dry cleaned. I took in 14 shirts to be cleaned and pressed. ALL of the 100% cotton shirts were done with wrinkles pressed into them; this wasn't an issue of the shirts getting wrinkled after they were pressed; clearly the shirts were poorly pressed. The small pleats near the cuffs were all wrinkled and there were some "dents" in the fabric from some clamps that they used while pressing the shirts. The collars were poor. As a whole, the only part of the shirts that was well done were the cuffs, alone. The pants were poorly pressed. The correct way, I shouldn't have to say, to press pants is to have the crease merge into the main pleat. The pleats were done one way and the pant crease another and they didn't merge. Now, if the shirts had been delivered nicely pressed, I would've been able to overlook the absence of creases on the sleeves and the absence of a nice crease in the back pleat of the shirts. I took them to this cleaner because I was hoping they'd do a better job than I do pressing my shirts alone--no such chance. Also, I don't know if this is regional, but I think NO ONE in the area knows what heavy starch means. I don't care how comfortable a shirt feels as long as it looks good all day. You would figured that this being a swamp, people would know what heavy starch is. For those of you who do dry cleaning in the area, the way to do heavy starch isn't to add more light starch; it's entirely a different process. You SOAK the shirt in the liquid starch and then you dry it and then you steam it with the pressing machines you have. So, the only difference is that after you wash the shirt, instead of putting the shirt in fabric softener, you soak it in starch. The nice lady did offer to refinish them for me, but in this are, who has time when an establishment closes at 5 p.m.? I need things done correctly the first time. If any fellow yelpers know where there is a good dry cleaner in the area, please let me know.

I have used this cleaner's for some years and the service has become horrible. The owner or manager…read moreslim Asian man takes customers for granted and their clothing. I recently had my last and final experience of four separate shirts buttons broke off from their pressing and one or two shirts no problem but all four! Mind you I have been a customer for years conversing with his son about wrestling etc but that didn't matter he insisted I pay 5 dollars for the buttons his cleaners broke..wait picture this I pay to have clothes cleaned now I have to give world cleaner's more to fix my buttons they broke..this is the biggest scam..he showed me a sign stating they are not responsible for damages to clothing..picture having your car in the shop the mechanic damages it then shows you a sign..we are not responsible for the dent in your door..makes sense ..? Hell no..the fact that I was a long time customer meant nothing his focus was 5 dollars..if you have decent or clothing that is valuable DO NOT GO THERE..a female explained she had the same experience except she had burn marks on her dress from the negligence of the workers and was there to attempt to get a refund or some type of resolution. Please avoid world cleaner's if you have decent clothing...I spend money on my clothing too much to have it destroyed by a cleaners...sometimes you get what you pay for..cheap prices..CHEAP SERVICE

Dropped off a couple suits last month and everything came out very nicely. Reasonable prices and…read moretheir seamstress was also able to fix a ripped ankle hem on one of my suit pants within a couple days. Person at the cashier was helpful and kind too.

I had a stain on a couple of shirts from this other dry cleaning place but No 1 Cleaners helped…read moreremove all of them, and all of them came out like new. My friend recommended this place after she got her wedding dress and her bridesmaid dresses dry-cleaned and fixed here. Anyway, I cannot thank this place enough and will be changing my regular to No 1! Super kind and welcoming! Thanks.

Great customer service. I followed instructions and they contacted me quickly. I was a new customer…read morecalling for last minute job on a Sunday. We have a washer and dryer but my son moved back in with a ton of dirty clothes. Clothes were quickly picked up, laundered, and returned Monday. They even offered one day service for slightly more. Great job! I will definitely use again if needed.

From the owner: FREE Pick-up and Delivery…read more Same day Laundry

Great service and staff with excellent customer service. Garments was ready in a timely manner.read more

This review is definitely long, but if you are thinking about using Zips Cleaners for any service,…read moreI Highly suggest you read this review first. My ordeal started on 5/4/26 and it is now 6/5/26. They burned my suit pants, and left a black mark on my vest and they still have not compensated me for it. In fact they are ignoring my complaints and not responding to my emails. Please read my timeline below and view the pictures as well. This review will definitely help you make a decision of whether you want to take a RISKY chance using Zips Cleaners services. Monday - 5/4/26 - 7am - Took 25 items to be dry cleaned at the Lanham MD location 8805 Annapolis Rd Lanham, MD 20706. These garments consisted of full 2 and 3 piece suits. Tuesday - 5/5/26 - 7am - Picked all the items back up. Later in the day I inspected the suits. During so I discover several burn looking pattern marks on my brownish/ dark gold pants. I discovered almost the same burn mark on my gray pants but it wasn't as noticeable as the dark gold pants. I discovered a dark black mark on the gold vest and also some white marks on another suit. The main issue was the burn marks though especially on the dark gold suit pants. If an item is defective Zips will put a blue tag on it labeling it as defective or it has some type of issue. This was not the case with my damaged items so obviously my garments were in tip top shape when I left them in Zips care. Wednesday - 5/6/26 - 8:50am - I contacted zips through their website and let them know what was going on with my pants. I also sent pictures after the General Manager Lori responded to the complaint. Through email the General Manager instructed me to take the items back to the Lanham store and ask for the store manager Ana and she would help me. Thursday - 5/7/26 - Took all the damaged garments back. Friday - 5/8/26 - Called Zips they told me my garments would be ready at 5pm Saturday 5/9/26. I asked her if I could just pick them up Monday and she said that's fine as well. Monday 5/11/26 - 7:30am - I get to zips to pick up my items. I let the cashier know about my situation. I even showed her pictures of the damage. She looked up my account and immediately brought all the items over to me. They were all pressed and on hangers and in the plastic suit bags ready to go. The white marks on the dark brown suit were gone so it looked like they dry cleaned them again. I inspect the items and before I could even say anything the cashier saw the burns still on the pants. She said it looked damaged by the iron. That's what I thought all this entire time. Monday 5/11/26 - 2:20pm - I called Zips and talked to Ana the store manager. She informed me that she knows it's not stains but its ACTUAL BURNS. She said that she's waiting on Lori the General Manager to see what she wants to do. I emailed the General Manager the same day and explained all this. Lori Madero (The General Manager) emailed back and basically was saying how my logic was flawed and I guess her Store Manager's logic was flawed as well and pretty much on the defense of the company. She also seemed like she had an egotistical superiority complex. She said "the cashiers shouldn't be giving their opinion on garments"... like we are in a country with no Freedom of Speech. The cashier just said what it looked like, she wasn't giving a professional opinion so why be upset at that? Then the General Manager Lori continued by saying that only she makes the decisions and not the cashier nor the store manager. She said only she can inspect the garments and make her own assessment before a decision is made. Yet I was not told any of this beforehand. I was led to believe that the store manager who works at that location full time would handle everything. I responded in kind and the last thing I asked was for her to have better communication going forward and I will need to know when she is coming to that Zips location so that I can bring the garments back for a 5th time beforehand. She ignored my email and never responded. 5-19-26 I sent physical printed letters to their corporate office. 5/31/26 I submitted more complaints on their website and still no response. It is now 6-7-26 and still no response. I have not even been offered a refund on the damaged items. I hope this gives people a better idea of what happens if Zips Cleaners damages your items. They will take no responsibility for it and they will stop contacting you intentionally.

Still my go to Zips! They're very professional and quick! The prices are fair. I come regularly and…read moreI don't usually have any issues. Depending on the time of the day it can be very busy. Especially right before 9 a.m. My only complaint is trying to leave the parking lot to turn into Tech Road.

The quality of this business has declined dramatically over the years. I used to bring my clothes…read morehere regularly and always had a positive experience, but unfortunately that is no longer the case. Nothing but racist Latinos in there now that simply don't care. Standards in this area in general have fallen through the floor. The customer service was disappointing, and I felt unwelcome during my visit. More importantly, the quality of the dry cleaning itself was poor. Every item I picked up was still heavily wrinkled, to the point that I had to iron everything myself when I got home. It honestly felt like very little care had been put into the work. For the prices charged, I expected professional results and better customer service. Based on my recent experience, I can't recommend this business and will be taking my clothes elsewhere in the future.