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    Fresh Tap Tours

    5.0 (5 reviews)
    Closed 9:00 am - 7:00 pm

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    11 years ago

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    Jonathan A.

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    10 years ago

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    I had a fantastic experience at houston pedal barge. Our captain was incredibly knowledgeable,…read moreanswered all my questions, and went above and beyond to make sure I was taken care of. Highly recommend!"

    Unfortunately, the experience we expected from this boat tour did not occur…read more Our tour was scheduled to depart at 3:00 PM; however, our captain and tour guide arrived late, which is documented through text messages. In addition, severe weather conditions developed, including heavy rain, thunderstorms, and lightning. Due to these unsafe conditions, we did not feel comfortable proceeding with the tour and communicated our concerns to both crew member Alexia and Captain Jason. Alexia stated that they do not typically operate the barge in weather conditions such as these. She also contacted her manager, Conner, who initially offered us the option to reschedule for a later time or another day. We explained that this was not a reasonable solution, as we were visiting Houston from out of state and would not be able to return at a later date. After spending approximately an hour and a half discussing the situation and expressing our safety concerns, Manager Conner ultimately provided us with a gift card instead of issuing a refund. Throughout these discussions, certain statements regarding a refund were made and later retracted. Because we do not live in Houston and are unlikely to return in the foreseeable future, the gift card holds no value to us. We are respectfully requesting a full refund to the original payment method for a service that we were unable to use due to unsafe weather conditions. We believe this is a fair and reasonable resolution, particularly because rescheduling was not a practical option for out-of-state visitors. Additionally, we have substantial evidence documenting the events that occurred, including communications regarding the delay, the hour and a half spent attempting to resolve the matter during what was intended to be a celebration for a bride-to-be, and evidence showing that staff members viewed and interacted with our social media accounts following this incident in a manner that we believe was inappropriate and concerning. We appreciate your prompt attention to this matter and look forward to receiving confirmation that a full refund has been issued to the original payment method.

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    Fresh Tap Tours - tours - Updated July 2026

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