Clean office with a lot of cute decorations for the kids. Each room has their own movie playing which is nice also. The Dr was friendly and thorough. There aren't a lot of people waiting and they have a separate entrance for sick kids which is really nice. read more

Fresno Children's Pediatrics - Patient room - Pediatricians Near Me - Fresno, California

My youngest who is almost 15 hasn't been to the doctor since before Covid. There was no point taking her just to get her sick in an office full of sick kids. I tried to make an appointment today. All of our records are in their computer, because they could tell me where I live, phone number, kids ages and names, etc. BUT since she hasn't been seen in 3 years, that's a new patient. Soonest appointments for new patients is February! Are you kidding me? If you actually cared about my child you wouldn't wait 5 months to see her and treat us like second class citizens. I'll never go back. read more

I've been coming here for ever literally since I was a baby. My kids now come here and I love it. The office staff is always very efficient and friendly. The doctors are always really good with the kids And knowledgeable as far as their sick visits and well visits. David and Natasha are the ones that we see the most. The video visits are also very helpful. The office is clean and I'm usually in and out within an hour or less. read more

Fresno Children's Pediatrics - Well office - Pediatricians Near Me - Fresno, California

Honestly the service sucks. This place and their workers lack communication. When my son was born a year ago, the first few appointments were great but now the employees are just lazy, even before COVID happened. My son got his shots and was supposed to get a booster shot two weeks after. A few days after his appointment I called to make another appointment for his next shot and was told that they're too booked and that I will have to call back a few days later. What difference would that make?? The doctor also informed me that they will refer an eye doctor to my son and that I should be contacted within a week or two. Three weeks go by. Nothing!! I called the office again and they told me they'll make sure I get in touch with an eye doctor within two weeks. Well, two weeks later and nothing!!! Then when my son turned one in September, the same thing happened. He got a few shots but needed a booster shot two weeks after and they wouldn't schedule him bc they were too booked. I also asked about the eye doctor referral and they told me to wait two weeks. It's now December and still nothing. I've called multiple times to try and make another appointment and every time they tell me they'll contact me back as soon as possible but never do. Horrible service. Will be taking my son elsewhere. read more

they schedule appointments when they know they can't do all of them in a timely matter. My son had a 10 o clock appointment and it is now 1230 and I have yet to see the doctor. I will refuse to come back here and I recommend go elsewhere if possible. Very informational front desk when asked for a time frame. read more

Terrible office....the solution is to take your sick child to the emergency room. I guess that's how Valley Children's makes money by sending you to their emergency room. Rude staff in the office! I mean extra rude...no compassion or caring like the ads say! read more

Super fast! Quick but they dont try to rush you out the door either! Maybe waited 45 seconds to get into a room. This is the kinda place where they dont over book appointments! They take care of your needs here! Parking is great! The entire staff is polite and accommodating. My daughter had a nervous tummy but the attendant at the door showed her to an exam room to ease my childs concern. I didnt even have to ask! What overwhelming care and concern these people show! Also...you know they are checking the charts instead half care like those other places. I am grateful to have such great care available to me. My kids love this place and their doctors and that really important too! read more

Fresno Children's Pediatrics - Pediatricians Near Me - Fresno, California

Not welcoming. This is the list unreliable practice I've ever been. The doctors are irresponsible and clueless. Careless. Doesn't care about the kids but only their time and money. They make you wait for 2hrs to be seen then come in for only 4min and leave. I waited 6 months for this appt to get here and be sent home because I was only 5min late. It's extremely frustrating because I'm coming from out of town. Absolutely the worst place to take your kids - they said I had to go ahead and reschedule because I was 5MIN late !!! That's it 5min late !!! What about when we have to wait 90min to 2 hours to be seen???? Is that ok then?? There was NObody in front of me or after me. This was simply them being lazy and having their way. I'm absolutely disappointed. Shame on you. read more

I'm honestly so irritated we had an appointment at 3:15 and we're not seeing until 4:45 I had to go out and ask if we were going to be seen before they closed at 5 o'clock because nobody had came in and checked on us or asked us anything my son has been sick and it's been so difficult to get an appointment for him as we're leaving the clinic with no diaper on because we used our last diaper for how long we are waiting I watch other kids walking out of the front doors with lollipops and stickers yet my son is here screaming because of all the damn wait time We deserve respectful care and did not get that today I'm so disappointed read more

Don't go here. My son was a patient for two years and we only had an assigned doctor for the first 6 months. When our doctor left she didn't even have the decency to tell us that she was leaving while we were at our appointment. The receptionist told us afterward. Then they had zero doctors for a long time, just nurse practitioners - which I am not sure was ok because I think they are required to practice under a physician. We had to wait 30 minutes for every appointment, even when they had doctors on staff. They hardly ever had appointments available. We had a NP prescribe a super strong antibiotic for a small infection in our sons hand, he ended up getting C Diff because of this. Look it up. Not cool. But the kicker is when you move and need to get access to your child's medical records. The person who is in charge of the records essentially no longer works there and no one in the office checks their voicemails. They won't email you a release form and promise to mail you one instead, and they never do. They say they are part of a nation wide network that doctors can access records from, but they aren't. I call BS. Then you log on to their MyChart and there are zero records on file. Really?! Pull it together guys. There are better offices out there, even if you have to drive farther, do it, trust me. read more

My daughters doctor is Gillespie. He is very kind. At every check up we have I am "that" mother who has at least 6 questions for him. He never rushes me, and he is always very genuine with both my daughter and I. Though, when she gets her shots there is always a very, very long wait for the nurse to get around to you. It is possibly because they take their time with every patient. That's why I schedule my appointments in the morning. I also heard very good reviews about a Dr. Carmen De La Rosa. If you can avoid Linda Fraley as the doctor, do so!! When my daughter was only 2 weeks old, and we had to take her in for the routine check ups, Gillespie wasn't in so they sent me to Dr. Fraley. Like I said, I usually have a lot of questions, so I was running through my list of questions. Here is how it went: Me: When am I able to give her a bottle Fraley: Why would you want to do that? Me: Well, I would like to continue to nurse her, but I would like to pump, so that my husband can get the opportunity to feed her. Fraley: Feedings are the mothers job, fathers are supposed to teach them how to drive. What the F***!? It didn't come off as a joke, because she said it very 'matter of factly', and she ended the conversation there! Um I wasn't too keen on my husband having a 15 year break on parenting, so I made sure that I requested for her NEVER to be a fill in again. read more

We've been taking the kids here since they were born (about 2 years in May). We started with a different physician, he left the practice and we chose Dr Jean Russell. She's been great, every time! We've also seen Dr Bergdahl when we've needed an appointment and she's been booked, also pleasant experiences. The staff is wonderful. Today especially: Rita (nurse) and another gal, didn't catch her name, went out of their way to try to help me. I took milk for my little one and got water to warm it up in case the appt. went a bit longer than expected, BUT I forgot the bottle! They provided me a syringe and a sample bottle/nipple of sorts they had as the little monkey was losing her wits starving. All to no avail because my daughter was seemingly insulted I wasn't feeding her the normal way... Anyway! Excellent place and service, and I'll be applying for the mother of the year award later this year! read more

My two boys have been coming here since they were born. We've had nothing but the best experiences with all the staff. I've recommended this practice to all new parents. The only reason I took a star away is that wait times can be very long. Just be aware of that and bring something to keep the kids entertained. read more

if you have a baby boy.. newborn.. don't take them here. to say the least dr bergdahl gave us misinformation regarding Genitourinary. had to get a 2nd & 3rd opinion by different pediatric doctors who both strongly disagree with the misinformation dr b gave us. leading us in the wrong direction and now is more costly. read more

Great customer service, friendly staff and doctors. I love that they are a part of Valley Children's Hospital and take such good care of my baby boy! read more

Love this place and staff. Only had 1 of my kids as a patient now all 3 will be going there. They are thorough and efficient and Natasha eased my daughters anxiety. Thats a WIN!!! Thank you! read more

I have 2 children that are patients here. One is 3 and the other 9months. We love this place. The staff is amazing and always so friendly. My children get the best care here. Any concerns are heard out and discussed. read more

We love both Dr. Kim and Dr. Russell. Very knowledgeable, great listeners/attentive, and office staff is friendly. Been with them since my lil girl was born (16 years ago). read more

My daughters always feel so comfortable coming here the staff is so amazing... the nurse practitioner calm and explain everything she was doing to my daughter so she could understand and feel comfortable and not afraid!!!! read more

Since day one of starting here it has been an issue to get appointments for my 7 months old. Any milestone appointment has been like pulling teeth to get scheduled close to the 2,4,6 month mark. The most recent it I tried to schedule a 6 month appointment and the soonest available was a week before she turned 8 months old.... I thought ok one last shot at this place, benefit of the doubt is what I was trying for. Day of her appointment we get a call that it is cancelled and has to be postponed.. DAY OF. Now I've tried calling to reschedule it ASAP and have been on hold calls and left voicemails for over 2 hours. Good Luck if you end up choosing this as your children's doctor, hope it works out better for you. read more

The receptionist is so rude! Over the phone and in person. I don't know why I've had 3 encounters with her and she always has the same rudeness. Its a shame because I was looking for a primary dr for my 3 kids and now have to look else where . read more

This clinic is very great and helpful. The staffs as well as doctors and nurses are super helpful. Everytime my kids have fevers or sick I always come in for walk ins and the providers always try their best to listen to my concerns as well as prescribed the best and suitable medication for my kids. I am thankful for everything they do. read more

I have been a client of Fresno Childrens Medical Group for 7 years, and every doctor, assistant, nurse, and receptionist is so polite, except for Dr. Vazquez Cesar. This man acts like he is annoyed before you start talking. He has an arrogant, condescending, rude attitude the 3 or 4 times Ive had an appointment with him or spoken with him on the phone. I personally avoid him like the plague! There are 6 other physicians and 3 nurses and everyone one of them has been polite, friendly, and respectful over the years. I would highly recommend their practice, just avoid Dr. Vazquez Cesar. read more

Awesome care and service! The kids loved it and the doctors are beyond kind . My daughter was in and out .

At our former pediatrician, I would have to wait FOREVER between getting into the exam room, seeing the nurse, and then seeing the doctor. I am talking up to two hours on a regular basis. This pediatrician was also condescending to me on several occasions when there was no reason (really, I'm not just being sensitive). He would speak to my husband respectfully and kindly and then turn into another person with me. That being said, I made a move to FCMG when I wanted a second opinion for a condition my son developed. I was able to get an appointment THAT DAY with Dr. Kim. The entire process (exam room, nurse, doctor) took less that a half hour. I was SOLD. On another occasion, my son began limping without explanation. He almost fell when he got out of the car to walk into school. Scared me to death. Called and had an appointment within the hour. Dr. Kim took the time to explain to me what he thought it was (a virus settled in his hip joint) and then what it could potentially be ( a more serious condition) but settled my fears with knowledge and percentages. Just a couple days ago, Dr. Kim took care of my daughter after a 106 degree fever. I can't say enough good things about FCMG and Dr. Kim. read more

I went to this office as a child. Dr. Bergdahl is excellent, puts kids at ease with jokes and fun antics but answers questions throroughly as well. Dr. Gillespie, Dr. Delarosa, and Dr. Fraley were all very good with my sister and I growing up. (I'm now 25) read more

This will be long, but I think when you're putting the life of your child into someone's hands then it's better to be knowledgable and detailed then to be in the dark and vague. I chose this pediatrician while I was pregnant with my son who is now a year old. I wanted to wait before I wrote a review. His doctor is Dr. Jean Russel, she is amazing and I chose her during my pregnancy because of her knowledge and experience under her belt. I wanted someone with experience so I wouldn't have to worry about anything if the occasion arises. I.E, major surgery. I am more than pleased with her, however, for the year that my son has been going, he has only seen her twice. Now, my son has been seen by nurse practitioners (NP). My only complaint about the NP is the one I had a bad experience, I'm a parent I not only have high standards and expectations but she was fairly young, judgemental with tone and glances and my husband and I. Comparing the information she gave me to what another np that I absolutely admire Natasha and Dr. Russel was off-putting. She also nitpicked at every little thing, he is a child and children are messy, what can we do? My other complaint that has been not resolved but nothing major anymore was the looks and stares we received as a family for the first few visits. We are a young interracial couple, this is our first born so we have medical. The stares were as if we shouldn't be there and the tone of voice used toward us as if we were children. When I say we are young we are in our 20's. It wasn't just the front staff that gave us this may be unintentional feeling but the medical assistants as well. I believe all it took was a positive attitude, politeness, and patience for them to open up. Now everyone is very sweet and responds well to my family and me. Overall, I think this is probably the best pediatricians office I have heard of and experienced. Other mothers have complained about their pediatricians and I am grateful. They are also very prompt on calling back and answering phone calls. I love that there are two waiting rooms, one for ill children and another for well children. The on-call nurse will always call you back and if she's not there a NP or DR will give you a call instead and they are very helpful. They are also open on Saturdays for ill children if it's urgent. They will always try their very best to get you the soonest appointment as possible. They care about children and that's what I appreciate. read more

We love Dr. Vasquez. He has been my 13 year old son's Dr since he was two weeks old. He is one of the kindest, most thorough Dr.'s I have ever met. He listens and spends as much time as needed to make sure you leave with all your questions answered! read more

Today was our first visit, a little slow to go at the beginning but when the doctor came in he was friendly, had jokes and gave great recommendations for my son. Dr. Bergdahl was knowledgeable and informative about our initial visit but most importantly made my son feel at ease and even laughed in the process. read more

Awesome Staff! Nurses and Doctor made sure all of concerns where met! Clean facility easy parking great location! Recommend for any parents look for a great pediatric clinic! read more

My daughter has been a patient here for 10 yrs . She love the staff , The doctors , No hassles to make phone appoints , refill of meds , The staff goes out of there way to do what they can to get tour child seen . read more

My son has been a patient of Dr. Bergdahl's for a few years. The staff are friendly and Dr. B is very good. He explains things well. On a few occasions we had to make appointments in which my son had to see a different Dr. or a PA, but they all have been great! read more

I made an appointment for my daughter for 2:15 pm and it's 2:51 pm and still waiting in the office lobby. This place has a high turnover of physicians. I wonder why? I'm considering moving to another pediatrician group. read more

Usually this place has ok service- we've been going here for a very long time. There is usually a very long wait even with an appointment and they are always many doctors that leave the practice and new ones coming in. I recently made an appointment for myself to get a wart removed from my foot. I made this appointment 2 weeks ago and they called me today (the day before I was supposed to come in) to tell me that I needed to reschedule for the following week because they only do that procedure on Wednesdays. I called them back they said that they are fully booked for 2 weeks and won't be able to fit me in until the this next month. The people on the phone seemed like they didn't understand why I had to change my appointment and had to keep transferring me to other people. Very inconsiderate and bad communication between the employees. read more

This was my son first visit and it went great. The staff is very friendly and they made my son and I feel welcome and comfortable. He really enjoyed the paintings on the wall as soon as you walk in and also when you walk in the back to see the Dr . Our nurse was Rita and our Dr was Natasha my son really enjoyed and love both of them , he enjoyed his visit. I am very happy i found this Office and with the great fast service it comes. My son will now be excited to go visit the dr. Thank you read more

I gave them one star because my child didn't need an initial appointment to be seen and the second star for a very short wait time and an OK nurse practitioner who saw my child. I just called to schedule a physical for my 3 year old and the woman on the phone basically said they were so understaffed that we couldn't be seen until September. They lost a couple Drs and one Dr is on maternity leave so she can't do anything for me. She wasn't friendly and basically ended the conversation with something like, umm I don't know what you want me to do because we don't have anyone. So I told her we'd be getting on with another practice who is reliable and appropriately staffed. Bye! read more

Best pediatric group. Always nice to us on the phone and in person. The doctors are always nice and their diagnoses are on point.

Yesterday was my first time taking my daughter here and I was very satisfied with our experience. Office is very clean. Front staff were very professional and friendly. I believe my daughter seen Kelly (I'm bad at names) but she was AMAZING! I loved that she took her time with us and made sure to answer all of our questions and concerns BUT most of all she was so good to my little one. My daughter will definitely be staying at this place. read more

Always looked forward to come here love the staff, the MAs are amazing an always so helpful an well knowledged.. However yesterday I had the worst experience with the MA she gave my son a Vaccine yesterday an left him a tremendous amount a pain, she was not very knowledgeable I than requested for another nurse to come in an assist my son she gave me the rudest an ugliest attitude ever, rolled her eyes at me an argued back with me. As she was walking out I walked to request another nurse I heard her tell another ma can you give this PT their shots apparently I'm rude. That was So unprofessional and uncalled for. read more

Very poor service recently. This just happened over the course of the last 3 days. My son was accepted to a major university . He was required to submit his immunization records. The university notified him that he was missing one of the two varicella vaccinations (chickenpox). So my wife called Fresno Children's Medical Group (where he has been a patient all of his life) to schedule an appointment. Because he did not have his most recent physical exam done there (he had it done at LQMG in January this year) she was told he could not get his vaccination. So, I called to talk with Dr. Cesar Vazquez to appeal this decision. I left a message with the nurse for a call back. Dr. Vazquez did not return my call. After 24 hours I called the office again and talked with the nurse, Gina, and explained how my son - who was turning 18 - had his physical exam done at a neighboring physicians office and wondered why the policy was barring him from the needed vaccination. I also told her Dr. Vazquez never returned my call. She was kind and promised to look into it. She did and call back to say my son could come in for the shot. My son and my wife went in - yesterday late afternoon - waited about 40 minutes. During that time my wife went to her car to bring in a copy of the immunization record and during that time a nurse administered a shot to my son that WAS NOT for varicella. No. instead she administered a HPV shot! Are you kidding me? The nurse gave him the WRONG SHOT! My wife was livid (to put it politely) I called again this morning. Dr. Vazquez still HAS NOT RETURNED mt call. read more