AutoMetrics saved my husband's beloved Crystal from becoming a charitable donation. When our 2000…read moreAudi A6 would not start and the diagnostic app didn't give a clue, we took the advice of a friend and turned to the AutoMetrics guys and they nailed it. Our Audis have always been tended by our local dealer and when they abandoned our town, we have had to go to Tri-Cities. We are now sold on staying local again and both our Audis will be trusted to AutoMetrics. Why? It did not take long to get scheduled and they accepted the car early since we were depending on a tow for transport. Communication was outstanding. On the day of Crystal's appointment, we learned right away what the problem was and given the good news that the part and labor wouldn't break the bank. The next day the call came that the repair was complete and the car ready for pick up. Tow-off to pick up was 3 days. This business was easy to work with, friendly, knowledgeable, organized, well equipped, and well staffed.

We recently moved to Yakima and were not sure we would be able to find a shop to take our Volvo. We…read morehad a great shop in Portland so were a bit nervous about finding something as good in Yakima. As it turns out, I believe we found something better. Based on the reviews of AutoMetrics, it seemed that it might be a good fit. A good fit is an understatement! I took our car in this morning for an oil change as well as asking them to check out a possible suspension issue in the front end. Terry and Valentine were both personable and knowledgeable, both taking the time to discuss the suspension issue. Everyone in the shop was friendly and very professional. The shop was one of the cleanest and well organized I've ever seen. Our previous shop in Portland was the exact opposite. Erik went for a test ride with me to assess the suspension issue and immediately had some ideas on what the problem might be. Voila! The oil got changed and the suspension issue turned out to be nothing. Prices were incredibly reasonable and I left with a feeling of confidence knowing our car had been expertly tended to. And to top things off, when I went out to get in my car, I discovered they had washed it! We will definitely go back! Amazing!

Overall pleasant experience. Went in for an oil change but got a thorough check of all fluids,…read moretires, wiper blades, etc., as well as other mechanical matters that drew the technician's attention. Everything was carefully explained and options discussed. Good job.

Ray & Aurelio were fantastic, they were knowledgeable and helpful. The service had great value,…read morethey communicated clearly & discussed all options. Aurelio serviced the sealed transmission of a Volkswagen, resulting in smooth shifting. Thank you!!

Friendly, respectful, helpful and knowledgeable folks in all things about tires. The environment is…read morevery clean.

These guys were great. Ordered my tires over the phone since the online system wasn't allowing me…read moreto finalise my order. Super easy, they only took a couple days to arrive, and I was able to get them installed quickly. Very nice guys in the shop, and the owner is a really cool guy. I enjoyed taking with him. Tires look good. I'll definitely return there for other vehicle work as needed.

very professional and trust worthy!!! I'll be back for all auto repairs I would recommend to any of…read moremy family or friends

Held my car for two weeks and did nothing…read more After two calls, they call me back and say I need a new engine. For a diagnosis, they just repeated back when I had told them and tried to charge me $179 for that. The car needed a relatively easy 2 hour repair but they clearly didn't want to do it by suggesting a new engine. Even though I wanted a pro to repair this, I repaired it myself in my driveway in a few hours for under $100 including a special tool.

Honestly I am super satisfied with the work they did on my Durango ! Best investment and the best…read moremoney I've ever spent!! I left their shop super happy ! They were communicative about the process and their customer service was great! I would definitely recommend and I will be brining any car in the future !!

Let me start by saying, if I could give 10 stars I would! I was getting a code that said my…read morecatalytic converter was bad. After months of babying it with cat cleaner it finally lost power. I had it towed to Muffler Bandit, Turns out it was not plugged. It had a fuel smell so Kyke recommended Rigby Auto to take a look. I arranged to take it there and as soon as it started dash lights started flickering and it died. It was about 20° with a windchill of 10. Kyle went way above and beyond trying to get it started to get the windows rolled up and locked for the night. Unsure of what to do at the moment they let me keep it there and got it started the next day and put it in there shop for safe keeping another night! Had it towed the next day, ( Highly recommend Bilko towing as well ) 3 tows total... Turns out It was the alternator. Muffler bandit is the ONLY muffler place I will ever use if needed and tell all my friends and family about! From the gal who answers the phone to the guys in the shop, They treat you like family!! THANK YOU KYLE and gang!! Absolutely THE BEST!!

Quick, efficient and friendly auto care. My Black Explorer Sport's a/c suddenly lost its ability…read moreto cool the early hot temps days. I called Westside Car Care on Wednesday afternoon and Maria gave me an appointment the NEXT day! (When I dropped my SUV off for service I was greeted by a smiling Maria. Maria is not just friendly, but is very knowledgeable and answered my more detailed technical questions) I won't bore you with details, but my Explorer was ready for pickup the same day I dropped it off for a reasonable price. Now I believe I could "hang beef" inside as the a/c is working great! Thank you Westside Car Care.

I visited the mechanic for a diagnostic on my car because the maintenance light was on. I didn't…read morerequest any repairs; I just wanted to know the reason behind the light. Surprisingly, they ended up changing my oil, even though I had just had it changed a week ago. It seems like they'll do anything for money, even if it's not necessary.

Adam became our mechanic when he first opened his own shop. He worked on out fleet of trucks as we…read morewere contractors for a corporate delivery company. He was above and beyond in service for us and our business. Always fair with charges and very honest. We continue to have Adam service our personal vehicles and are very satisfied with his work. Erica is a gem as well!! Very happy to support and honest mom and pop shop!

Adam went above and beyond what I had expected. He fixed a bunch of extra stuff on my truck and…read morestill kept the price in the range that we had discussed. I will definitely be using Adam as my new mechanic. He is the best i've seen in washington, and i've lived all over the country.Me and my wife will definitely be taking our 3 cars there for any needs. We have with our vehicles. I give Adam a 10 star. Review His wife is also very pleasant on the phone and knowledgeable. They keep in great contact with you and let you know exactly what's going on with your vehicle?And what they expect to do it

Honestly.. the best experience I have ever had at a mechanics! I was on a road trip through…read moreWashington in my RV when I started having engine problems and broke down. I called Pelzels and left a voice message explaining my situation and they got back to me that day and said if I can make it bring it in today or tomorrow! I can never find a mechanic that's willing to look at it that fast. They understood my situation and got me in. They did amazing work on the RV and she's running like a dream and the customer service was unbeatable! Such a good group of people and I believe his name was Clint was wonderful to talk to and really walked us through everything. All in all, great experience and would highly recommend!

DO NOT GO TO THIS PLACE!! After over 4 weeks of having my car, the owner finally said that my…read morebrakes were fixed and that my car was ready to SAFELY drive. He even said that he test drove it himself. However, I received my car with HORRIBLE working brakes. The owner straight up lied. I am so infuriated and disappointed. Please do not go here if you care about your safety and the customer service you receive!!!